Find below the customer service details of SheIN.com. Besides contact details, the page also offers a brief overview of the fashion retailer.
Head Office
7 Temasek Blvd,
#12-07, Singapore 038987
Customer Service
Email: [email protected]
Email: [email protected] (for collaborations)
Phone: nil
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About SheIn
SheIn is a Chinese online clothing retailer launched in 2008. The website features trending styles, designs and patterns for young women and teens. SheIn has an in-house production and quality check team checking the standards of items. The clothing retailer currently ships to over 80 countries. It also operates separate websites to cater to shoppers in US, Spain, France, Russia, Germany, Italy and the Middle East. The websites are operated by SheIn Group Ltd. The website is available in multiple languages, with the option of price being listed in USD, EUR, INR, GBP, SGD, AUD and JPY.
Fashionistas can explore the What’s New and Trends section on the website to see fresh and contemporary designs. The Sale section has those items that you can get on fabulous prices. Product categories found on the website include tshirts, tops, bodysuits, shorts, skirts, pants, jeans, blouses, swimwear, men’s clothing, dresses, shoes, flats, boots, slippers, sneakers, sunglasses, belts, hats, and scarves.
Each product listing contains description, size guide and price. There are also high quality pictures accompanying the products giving closer view. Payment for purchases can be made using PayPal, Visa, Mastercard, American Express and Discover cards. The shipping options and timeframe is revealed during checkout. Standard shipping within the US takes 6-8 days. The processing of orders takes 3-7 business days. A confirmation email will be sent with details of tracking and others.
After receiving the item, if you are not fully satisfied, you can return the same within 60 days for a full refund. The items must be returned in its original condition. All returns will be processed within 7 days upon receipt of package. Follow our guide here for order cancellation. Regular shoppers can register for the SheIN Bonus Point loyalty program for exclusive coupons or to earn and redeem points. For more information or queries on payment, refund, cancellation, shipping, or others, reach the SheIN support.
Never Again! Spent about $50 on my baby girl clothes. Order never came. I looked up tracking number on FedEx… It just kept saying “pending”. I waited 30 days til I finally reached out to FedEx Customer Service and was told that the package from SHEIN arrived at FedEx EMPTY! It’s difficult getting in contact with SHEIN via online chat it’s pointless using it. There is no way to contact them via phone for some reason and they also do not have a functioning email.
Returned order still awaiting refund. No customer service what so ever!! Tried on line chat with SHEIN Bot – no response.
Nothing on the app that shows how to contact customer services? Now going to get my credit card company involved. Dissatisfied and disappointed.
The tracking of this order GSUNCE39T00MB4K says it has been delivered but I haven’t received the order. Also a blue dress in my previous order wasn’t received too but tracking also shows its been delivered
They said they posted my refund for 164.61 and I never received my money back. I never have issues with them for me always work fine
I tried to get in contact with them with out any success I am extremely surprised because I am been dealing with then with several purchases and never had any problem
I ordered kids sneakers on Shein.com, the order processed through SHEINCOM Bloemfontein. I have an order number but no tracking number. My order basket is empty. No contact email or number for SHEIN. It’s terrible!
It’s crazy they don’t have a customer service number. I have 9 transactions from my account and I didn’t order any of it. My bank is saying call Shein, first. These people have no contact number that I can find! I’m pissed.
It’s sad my daughter loves their clothes but I’m gonna have to stop buying here because there is no customer service or person you can speak with. I got an email stating I had items lost and transit and they were giving me bonus points like what? No I want my money back
They’re usually ok, I only had problems with my last order. Tracking said “signed for” but I never signed nor received. I’m not ordering again until they replace my order. Mail has been slow lately so I’m hoping for the best.
I ordered a package on 6/3/22 and still have not received my order. I contacted on track and was told they would reach out to me with updates. It showed delivered on Shein app but it is not!!! I’m really upset I spent $60 and got nothing.
I ordered some sandals , they just came in the mail in received 2 left slides ! After waiting 2 weeks to get my order ! In this never happened to me before with them ! But next time I will not be ordering anything else from them . This Suck ! And sheinnnnn Watchhhhh who packaging the orderss !!!
I ordered from Shein. Received my order today and I am not happy. I ordered the airpods, heart pattern case compatible with airpods, luminous silicone case compatible with airpods, figure graphic case compatible with airpods and sunflower case compatible with airpods. I got the cases but not the airpods.
They are probably the cases only….i’m not sure if you mean the actual airpods but you aren’t finding airpods with a cute case for $1.50 anywhere!
Has anyone received a “delay” on their tracking info? Is it delivered FedEx or USPS? It’s supposed to be delivered between July 14-17, but message says its in delay because no one was home when delivered. I was home.
I just saw after I purchased my order is that they switched shipping companies. They use lasership now & they are not reliable.
I have placed several orders with this company, was satisfied, until my last order was placed, they’ve taken the money from my account, and now the order is on hold, they’ve cooked up some ridiculous stuff asking for verification code of from my financial institution, will not happen. Very disappointed.
I ordered a ring light & phone holder for my mum for her birthday! It arrived without the connecting piece to hold the phone holder on to the light… completely pointless and a massive downer on her birthday present we had already been waiting for!!
First and last time ordering from SHEIN!!! Received email saying my package was delivered but I never got it! Tried to reach out to SHEIN. Gave me a tracking number for ups. I Filed a claim about my package and it said it needs a contact number for the company. I had to FB message SHEIN (which I had to go through hoops) and ask for a number and they told me they don’t have a contact number. How do I file a claim if you don’t have a contact number. Ask for a full refund and I’m getting the run around.
I ordered two items on SHEIN with Visa cards and when received the items they didn’t fit. When I went to return the items they asked if I wanted the money transferred to SHEIN wallet and I said yes.. After they were returned I did receive my refund to my SHEIN wallet and I tried to purchase three other items. I just received an email from SHEIN fraud Dept. that my order did not pass their risk system.
I have been ordering from Shein for awhile and never had any issues until recently, my account was suspended and I don’t know why. No number to contact them, tried emailing them several times, no response, tried to contact customer service but because my account was suspended. I have restricted service, tried talking to live agent, who take their time to reply and next thing you know your chat ended midway due to inactivity.
What a terrible service. Order placer ages ago, email received to say order would be another 2 to 5 days, 10 days later and still no sign. Email says here is 50 coupons for the inconvenience well they can keep that as will never order from this website again or recommend anyone to use it. I expect the blame will be put onto postal service but surely a company of this size would have ensured better facilities. Dreadful website and even worse customer service.
I had purchased months and months ago two bathing suits I received one and still over three months waiting for the second one to come in and I would like to know where it is. I purchased it I paid for it and have never received it. I have tried for days to get a hold of someone they put you on the chat that does not respond and put you in contact with someone they want you to pay for to speak to. I am very disappointed and I will be going to the Better Business Bureau about this company.
I ordered four things, which was split into 2 packets. Received only 2 items, I’m still waiting for the other two things that I ordered to get here. This is my first time using SHEIN and I was trying to confirm that i received only 2 things. But it made it seem like I got everything I ordered.
I placed an order with my correct address and I got an email that my order was signed for and delivered to me and I never received the order. I tracked the order saw it was delivered to a wrong address which was what happened with my previous order. I sent an email to them and I got a response in Chinese. I also tried to chat with one of their representatives and he told me there was no such order after giving him details of my order.
I placed an order April 15th my estimated delivery rd date was April 28-30th. I never received it. I was told to keep waiting and then May 3rd they sent a message saying my package is lost. Now I have nothing to bring to my trip for Mexico like I had planned. A reshipment won’t reach to me on time. I was lied to the entire time by the shein agents.
Same thing happened to me and it kept saying it was delivered. How do I even reach customer service, this is ridiculous. I’m never ordering g from here again. I work too hard for my money just for them to just take my money
I ordered some items about a month now but had to return 2 of the shoes, shein sent me a notification saying that they have received the returned items and refund have been made but up until now I still have not received any money back to my account. I have tried contacting them but no response. I am really disappointed and do not know what to do next as there is no reliable means of contacting them, they made their system so that they can reach you but made it impossible to reach them, that is fraudulent.
I have made two separate orders, each having between 5-8 items. That was about 3 weeks ago, haven’t received anything besides a black jacket I purchased. This is ridiculous and no one way to contact any one. I do not recommend
I purchased a few items 2 months ago and I still haven’t reviewed my order. This is my third order so I’m confused as to why I have to wait for so long for my order. I paid customs twice because apparently I did not “pay the first time”. I even provided proof of payment. Do I get my refund or how is this gonna play out??
I tried to place an order on my debit card which had more than enough to cover the balance. It was denied requesting another form of payment. I gave my American Express card information and it was denied requesting another form of payment. My husband gave his American Express card information and that still wasn’t accepted. Upon doing further research, we learned from friends that their card information was stolen by Shein and expensive fraudulent charges were made on their cards which were extremely difficult to reconcile. Trying to communicate with anyone from Shein is virtually impossible and more money is charged for simply trying to do so. I don’t trust this company.
I am missing 2 items shoes and a Blouse. Spent over 10hrs and still nothing is happening. If this is what Shein stands, I will never spend another dime. I will call my credit card if these 2 items don’t come to me
The service of this company is disastrous, the shoes never arrived and they do not return the money, Jerica from Shein responds saying that you have to wait and you cannot make a complaint, it is unfortunate.
I had a transaction to show up on my cash app that I didn’t make nor did I authorize one. I reached out to cash app only for them to tell me that it’s a pending charge and there’s nothing they can do, I reached out to Shein company through customer service and no response. I don’t appreciate being taken advantage of.
I order a package January 7, 2023 and I recieved and email on the 23rd saying its been delivered and signed for. I have not recieved any package nor signed anything. I’ve email multiple time checked with neighbors and tried to get through customer service. It only allows me to text a bot not a real person or even have a # to call. I don’t appreciate not being able to get through to someone or costumer service in regards to my order I’ve spent money on and I can’t even get a respond or refund back.
I have ordered a toenail clipper on two occasions, each time it never arrived. I have also ordered ear rings, they never came, and there was no refund that I know about. I want to keep shopping with you, but if items keep not showing up, I will find someone else with similar products.
This is very annoying, and I expect you to fix this promptly. I have gotten many friends to shop with you and I don’t want to say bad about your services.
I have emailed them about my order with no response. Order Number GSUNMJ07Q00J4RH. It was supposed to be here on the 5th of March and tracking says it is still at their facility. They take your money and don’t give you what you bought. Now I have to try to get my money back, I wish they would at least communicate with me. Horrible experience.
I ordered a package on February 28ty the due date was March 13-15 and here it is the 19th and it’s still in the United States transit and it’s not moving any where this makes no sense at all man .
My order #GSUNN146X00JW06 has been placed since February 28th and here it is March 16th and I haven’t gotten anything , I ordered 8 items on that date and it’s still not here.
I have order a month ago and they send a notification that my package is being shipped today I get an email that it has been on hold because of custom fees, what is going on I don’t understand and they say they will destroy my package, why not get my refund back then.
Did you receive a text to pay customs? I have the same problem my shien order is stuck at the Buffalo werehouse. I didn’t recieve anything telling me to pay customs
I ordered form shein many months ago I have waited, I sent them a email, called them I did everything and they took my money. Never buying from them again
I’ve been waiting for my order (tracking number 288838646340) since January 25 2022. They ain’t giving me any notifications on it so I don’t know what they are doing with it.
This is ridiculous this is the first time I’ve ordered from them ordered two bathing suits said that they’re delivered and I haven’t got neither one of them I’m trying to figure out how I get my money back because I can already see I’m not going to get the items I purchased
Please also contact me if you find ways to contact them, their service is so poor that you cannot even contact them. I placed my order 25th January and now it’s the 12 March I still haven’t received anything. No mails no nothing.
I received my package and it was delivered open and all but one of my items has been stolen out of it. Cant find a way to contact them. That was my first order and my last order.
I’ve looked for my order # GSUNMH03U00HD8H since the Feb 28th and when it was said to be delivered.. It’s March 2nd now and I haven’t seen it anywhere. I wasn’t there to see it dropped off but I’m very upset since I’ve spent about 57 dollars on that particular order. I’ve had other SheIn orders delivered to my home just fine.
I basically got an email from you guys today. it says like below. I stayed all day at home but ZERO signal from a delivery guy.
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Dear customer,
It is a pity that your order GSHNM809W00J4SN tracking number 91094210305237267818 delivery has attempted failure. The main reason is due to insufficient address/phone number/no one at home when delivery etc. Please kindly contact your local carrier to get the parcel soon in case it return to sender. We are always at your service if you need any help.
Note:
Please follow the local carrier notice if you have received it in advance.
Please ignore this message if you have got the parcel already.
SHEIN Customer Service