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Contact of SheIN.com customer service

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Contact SheIN: Find below customer service details of SheIN.com, including phone and email. Besides contact details, the page also offers a brief overview of the company. Reach the customer service below for support, complaints or feedback.

Head Office
Rm 19c Lockhart Ctr 301-307
Lockhart Rd, Wan Chai
Hong Kong

Customer Service
Email: [email protected]
Phone: nil
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About SheIn
SheIn is a Chinese online clothing retailer launched in 2008. The website features trending styles, designs and patterns for young women and teens. SheIn has an in-house production and quality check team checking the standards of items. The clothing retailer currently ships to over 80 countries. It also operates separate websites to cater to shoppers in US, Spain, France, Russia, Germany, Italy and the Middle East. The websites are operated by SheIn Group Ltd. The website is available in multiple languages, with the option of price being listed in USD, EUR, INR, GBP, SGD, AUD and JPY.

Fashionistas can explore the What’s New and Trends section on the website to see fresh and contemporary designs. The Sale section has those items that you can get on fabulous prices. Product categories found on the website include tshirts, tops, bodysuits, shorts, skirts, pants, jeans, blouses, swimwear, men’s clothing, dresses, shoes, flats, boots, slippers, sneakers, sunglasses, belts, hats, and scarves.

Each product listing contains description, size guide and price. There are also high quality pictures accompanying the products giving closer view. Payment for purchases can be made using PayPal, Visa, Mastercard, American Express and Discover cards. The shipping options and timeframe is revealed during checkout. Standard shipping within the US takes 6-8 days. The processing of orders takes 3-7 business days. A confirmation email will be sent with details of tracking and others.

After receiving the item, if you are not fully satisfied, you can return the same within 60 days for a full refund. The items must be returned in its original condition. All returns will be processed within 7 days upon receipt of package. Regular shoppers can register for the SheIN Bonus Point loyalty program to earn and redeem points. For more information or queries on payment, refund, cancellation, shipping, or others, reach the SheIN support.

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153 Comments

  1. I ordered a package on 6/3/22 and still have not received my order. I contacted on track and was told they would reach out to me with updates. It showed delivered on Shein app but it is not!!! I’m really upset I spent $60 and got nothing.

  2. Sade Allen Reply

    I ordered some sandals , they just came in the mail in received 2 left slides ! After waiting 2 weeks to get my order ! In this never happened to me before with them ! But next time I will not be ordering anything else from them . This Suck ! And sheinnnnn Watchhhhh who packaging the orderss !!!

  3. I ordered from Shein. Received my order today and I am not happy. I ordered the airpods, heart pattern case compatible with airpods, luminous silicone case compatible with airpods, figure graphic case compatible with airpods and sunflower case compatible with airpods. I got the cases but not the airpods.

  4. Ollie M Jackson Reply

    I have placed several orders with this company, was satisfied, until my last order was placed, they’ve taken the money from my account, and now the order is on hold, they’ve cooked up some ridiculous stuff asking for verification code of from my financial institution, will not happen. Very disappointed.

  5. I ordered a ring light & phone holder for my mum for her birthday! It arrived without the connecting piece to hold the phone holder on to the light… completely pointless and a massive downer on her birthday present we had already been waiting for!!

    • First and last time ordering from SHEIN!!! Received email saying my package was delivered but I never got it! Tried to reach out to SHEIN. Gave me a tracking number for ups. I Filed a claim about my package and it said it needs a contact number for the company. I had to FB message SHEIN (which I had to go through hoops) and ask for a number and they told me they don’t have a contact number. How do I file a claim if you don’t have a contact number. Ask for a full refund and I’m getting the run around.

  6. I ordered two items on SHEIN with Visa cards and when received the items they didn’t fit. When I went to return the items they asked if I wanted the money transferred to SHEIN wallet and I said yes.. After they were returned I did receive my refund to my SHEIN wallet and I tried to purchase three other items. I just received an email from SHEIN fraud Dept. that my order did not pass their risk system.

  7. I have been ordering from Shein for awhile and never had any issues until recently, my account was suspended and I don’t know why. No number to contact them, tried emailing them several times, no response, tried to contact customer service but because my account was suspended. I have restricted service, tried talking to live agent, who take their time to reply and next thing you know your chat ended midway due to inactivity.

  8. What a terrible service. Order placer ages ago, email received to say order would be another 2 to 5 days, 10 days later and still no sign. Email says here is 50 coupons for the inconvenience well they can keep that as will never order from this website again or recommend anyone to use it. I expect the blame will be put onto postal service but surely a company of this size would have ensured better facilities. Dreadful website and even worse customer service.

  9. I had purchased months and months ago two bathing suits I received one and still over three months waiting for the second one to come in and I would like to know where it is. I purchased it I paid for it and have never received it. I have tried for days to get a hold of someone they put you on the chat that does not respond and put you in contact with someone they want you to pay for to speak to. I am very disappointed and I will be going to the Better Business Bureau about this company.

    • I ordered four things, which was split into 2 packets. Received only 2 items, I’m still waiting for the other two things that I ordered to get here. This is my first time using SHEIN and I was trying to confirm that i received only 2 things. But it made it seem like I got everything I ordered.

    • I placed an order with my correct address and I got an email that my order was signed for and delivered to me and I never received the order. I tracked the order saw it was delivered to a wrong address which was what happened with my previous order. I sent an email to them and I got a response in Chinese. I also tried to chat with one of their representatives and he told me there was no such order after giving him details of my order.

  10. I placed an order April 15th my estimated delivery rd date was April 28-30th. I never received it. I was told to keep waiting and then May 3rd they sent a message saying my package is lost. Now I have nothing to bring to my trip for Mexico like I had planned. A reshipment won’t reach to me on time. I was lied to the entire time by the shein agents.

    • Same thing happened to me and it kept saying it was delivered. How do I even reach customer service, this is ridiculous. I’m never ordering g from here again. I work too hard for my money just for them to just take my money

  11. I have made two separate orders, each having between 5-8 items. That was about 3 weeks ago, haven’t received anything besides a black jacket I purchased. This is ridiculous and no one way to contact any one. I do not recommend

    • I purchased a few items 2 months ago and I still haven’t reviewed my order. This is my third order so I’m confused as to why I have to wait for so long for my order. I paid customs twice because apparently I did not “pay the first time”. I even provided proof of payment. Do I get my refund or how is this gonna play out??

  12. I am missing 2 items shoes and a Blouse. Spent over 10hrs and still nothing is happening. If this is what Shein stands, I will never spend another dime. I will call my credit card if these 2 items don’t come to me

  13. The service of this company is disastrous, the shoes never arrived and they do not return the money, Jerica from Shein responds saying that you have to wait and you cannot make a complaint, it is unfortunate.

  14. I had a transaction to show up on my cash app that I didn’t make nor did I authorize one. I reached out to cash app only for them to tell me that it’s a pending charge and there’s nothing they can do, I reached out to Shein company through customer service and no response. I don’t appreciate being taken advantage of.

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