Shein is a popular fast-fashion online retailer that offers affordable, on-trend clothing for women, men, and kids. Established in 2008, the company was founded by Chris Xu and is currently headquartered at Singapore.

When it was first launched, Shein was branded as ZZKKO. Later, it was rechristened as Sheinside, before becoming the company it is today. As of 2022, Shein is the world’s largest online fashion retailer, and the company currently ships across 150 countries and counting. Additionally, after its latest investor funding round in April 2022, the company was valued at $100 billion.

One of the primary reasons why Shein has gained immense popularity among Gen Z shoppers is because of its relatively inexpensive apparel catalogue. Back in the day, Shein followed a drop-shipping model, after which it ventured into designing and manufacturing.

Some of the popular product categories on Shein include clothing, lingerie, shoes, accessories, bags, and jewellery. Lastly, the supported payment methods on the platform include debit and credit cards from major vendors (Visa, MasterCard, Maestro, Discover, Diners Club, and American Express), PayPal, Venmo, Afterpay, and Klarna.

What is Shein’s Cancellation and Refund Policy?

Shein allows its customers to cancel any order online (via the website or app) before it has been shipped. However, once an order is shipped from the company’s warehouse, the same cannot be cancelled, and customers have put in a return request after receiving the order.

Customers have a time frame of 35 days (maximum) from the date of purchase to initiate a return. It should be known that return shipping is free for the first return package of an order, after which additional returns will cost $7.99 in shipping fees. This $7.99 shipping fee will be deducted from your refund amount.

Additionally, refunds are processed within seven days after the return package is received by the company. Additional 3-5 days might also be required in case of transportation delays. Refunds are usually credited to your original payment source or your Shein account wallet.

How to Cancel Shein Order Online?

If you are looking to cancel your Shein order from the comfort of your home and get your refund instantly, then follow the suggested steps mentioned below.

  1. Begin the cancellation process by first logging into the Shein app (available on Android or iOS) or by visiting the official website here.
  2. Proceed to sign in to your account using the same email address you used to place the order.
  3. Once logged in, head over to “My Orders” and look for the order you want to cancel. After you have found the desired order, check the order status to ensure the same has not been shipped yet.
  4. If the order has not yet been shipped, you can cancel it by clicking on the “Cancel Order” button.
  5. Once your order is successfully cancelled, you will receive a confirmation message in your email along with the relevant refund details.

How to Cancel Shein Order via Chat?

Apart from cancelling your Shein order online, you can also talk with the customer care team via online chat for assistance. To do that, follow the below-mentioned steps carefully.

  1. Start the online chat by visiting the official website here.
  2. On the landing page, click on the “Customer Service” tab, and you will be redirected to a separate chat window, where you will have to log in to your Shein account. Keep in mind that live chat is open from 6 AM to 9 PM (PST).
  3. After signing in, wait for a customer care agent to connect to your chat session. Once done, provide the customer care representative with your order ID and registered email address, and ask for cancellation.
  4. Once your request is verified, the customer care agent may ask you to present the reason for your cancellation. Only after that will your order be cancelled.
  5. Lastly, you will receive a confirmation message in your email stating the successful cancellation of the order and a timeline for your refund.

How to Cancel Shein Order via Post?

If your Shein order has already been shipped from the company’s warehouse, then you would not be able to cancel it online anymore. In that case, follow the recommended steps provided below.

  1. Wait for your Shein order to first arrive at your doorstep before you can start your return.
  2. Once you receive your Shein order, proceed to log in to your Shein account on the official website or smartphone app.
  3. Head over to the “My Orders” section and select the order that you want to return.
  4. After that, click on the “Make Return” button and provide the reason why you are returning the order. Once done, you will be provided with a return label that you have to print and stick onto the box of your Shein order. Ensure that you pack the merchandise properly with all their original labels before returning them.
  5. Proceed to drop off the return package at a nearby courier location (UPS or USPS), as stated by Shein, and then wait for the package to reach Shein’s warehouse. Once your return reaches the company’s warehouse, you will receive a confirmation email, and your refund will be processed in due time.

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Last Update: March 23, 2023