Find below the customer service details of SheIN.com. Besides contact details, the page also offers a brief overview of the fashion retailer.
Head Office
7 Temasek Blvd,
#12-07, Singapore 038987
Customer Service
Email: [email protected]
Email: [email protected] (for collaborations)
Phone: nil
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About SheIn
SheIn is a Chinese online clothing retailer launched in 2008. The website features trending styles, designs and patterns for young women and teens. SheIn has an in-house production and quality check team checking the standards of items. The clothing retailer currently ships to over 80 countries. It also operates separate websites to cater to shoppers in US, Spain, France, Russia, Germany, Italy and the Middle East. The websites are operated by SheIn Group Ltd. The website is available in multiple languages, with the option of price being listed in USD, EUR, INR, GBP, SGD, AUD and JPY.
Fashionistas can explore the What’s New and Trends section on the website to see fresh and contemporary designs. The Sale section has those items that you can get on fabulous prices. Product categories found on the website include tshirts, tops, bodysuits, shorts, skirts, pants, jeans, blouses, swimwear, men’s clothing, dresses, shoes, flats, boots, slippers, sneakers, sunglasses, belts, hats, and scarves.
Each product listing contains description, size guide and price. There are also high quality pictures accompanying the products giving closer view. Payment for purchases can be made using PayPal, Visa, Mastercard, American Express and Discover cards. The shipping options and timeframe is revealed during checkout. Standard shipping within the US takes 6-8 days. The processing of orders takes 3-7 business days. A confirmation email will be sent with details of tracking and others.
After receiving the item, if you are not fully satisfied, you can return the same within 60 days for a full refund. The items must be returned in its original condition. All returns will be processed within 7 days upon receipt of package. Follow our guide here for order cancellation. Regular shoppers can register for the SheIN Bonus Point loyalty program for exclusive coupons or to earn and redeem points. For more information or queries on payment, refund, cancellation, shipping, or others, reach the SheIN support.
I recently bought two swimsuits and when I bought them it said I could return them but then I got back from out of town and my swimsuit we in. I tried them on they didn’t fit and I tried to return them but it says I can’t return them.
I received my order from shein, it was a top. The quality was not a good one, it was different from the photo and now I can not return it, as according to the instructions I should find the “return items” button on my account. I can only see my order and the buttons ‘track’, ‘repurchase’, ‘my review’. I ‘ve searched the whole menu and the whole account and did not find what the instructions of return mention. Furthermore there isn’t any contact detail to address to. I searched google, but any link I found was a page with an error. Totally uneccaptable for an Eshop not to have a contact detail. I think shein is a fraud. Don’t buy from this shop. They have poor quality Chinese items and you can’t contact them, thankfully I only got an item from this Eshop.
I have been waiting for my order for over 1 month now I’ve asked for a refund and I haven’t received a refund or any information about my order or my refund and this is the second time I’ve had an issue with this company. They have very poor customer service. I think i woll have to contact my attorney about this situation because at this point I feel like they are stealing from customers and they need to be stopped.
I also bought clothes worth €153 on the 16th of November and only received them on the 21st of December only to find that almost everything didn’t fit,out of 9 items I only took 3 and returned the other 6 today and I was told that I can’t get a tracking number since it is free post and if I want a tracking number it would cost me €62 which is almost half of what my order cost and that’s ridiculous,so I guess I just have to wait and see if I actually get my refund or to just forget about it but it was a lot of money I really regret buying from them!
I too made an ordered worth 300 and I still have not received my package. It had been over a month now and I have not gotten any contact from them about my order. I was previously was suppose to get my order in the 2nd week of December but they said it might be late. I am worried and I have tried many ways to contact them and found that this is the only possible way.
I want to return a few things also and i have the same problem, any ideas of what i could do? Ive been searching for hours on how to return these things but there is no “return item” button for me either. Very dissapointed
I have bought 3 items from shein and not one of them have been delivered to me. I have put in the right address and everything. At first it was delayed it was supposed to come on April 1st but was delayed and now it says April 7th. Iv waited, it told me it delivered to me but obviously I never got it, i used the app shop to track it and when I did it said it was coming right to me. Later on that day I looked it never came and said it was returning to sender. I have spend over 50 dollars and this isn’t the first time this has happened. I’m very upset.
Hi people, never ever buy from Shein.. they are scam is what I understand. I have not received my package. And no customer service helpful. A legit business will never lose customers but shein is least bothered about customer concerns. They come once in a while to attend customer concerns on their facebook page comments but are too busy in replying other customers who questions about process to order and shipping process and make fool out of other customers just like some whom they have fooled.. plesse beware guys, shein is not legit.. i have lost £78 and for my shock they not at all bothered in helping.. I thought they are legit and their page seems so deceiving which I realized later..
I need to return some items but it says my ( basket) is empty as if I’ve not ordered anything! How do I return goods as there doesn’t appear to be a contact number
Has anyone received a reply back or Refund??
My package was sent back even though I paid Express shipping. Are they a scam? I’d greatly appreciate if anyone can let me know
I placed my order on May 20, 2020 and now it’s June 24, 2020. I have not received my package. In my tracking information, it said it was enroute to the sender. I checked my courier and they said they sent it back to Shein. Shein charged me for the clothes that I didn’t receive. I would like for it to be sent back to me or a full refund. Thank you!
Hi! i accidentally pressed comfort delivery when my stuff DID NOT arrive yet. How can i fix this because it didn’t arrive yet but it’s saying it has. Will i still be receiving the items i bought?
Hello. I have made an order for over £120 and have not recieved this yet. Really disappointed as it has been a month now..the tracker states that it has been shipped but it has not been delivered. Shein needs to contact royal mail and either resend me my order or give me a refund. Really worried after seeing all the messages below. Please can shein get back to me ASAP.
I did the same!! Did it still end up coming in :(? Because I tried emailing them that I actually didn’t mean to click “confirm delivery” but they haven’t answered and I want to make sure I end up getting it, it wasn’t cheap
I’m in much the same position ordered items on the 18th February, which I got my email confirmation tracking Number ect, I’m still waiting for my delivery and I haven’t got any email or confirmation about my delivery I find it very difficult to get in contact with shein not straight forward at all. I dont know is this legit company as there so many bad reviews. I just tried emailed them so will see if they will get back to me.
I ordered i teams from shein over two weeks ago. they still have not even shipped. I haven’t got an update since the day that I ordered them it just says processing, it’s been 16 days since I ordered and it still says processing? I have sent so many emails and have not got any response. This is the last time I will try to reach out to get some help before I cancel my order. T
I ordered my clothes and it’s saying that I wasn’t home when in fact I was home all day ? never going to order from them again, like I can’t even get a contact number how silly….
I placed an order on the 9th of November 2019 and now its December 7th and I have not received my package. When I tracked my package it said that it’s in Beijing and its supposed be sent to a United States address. I really need my package. So I would love if someone could contact me regarding this. Thank you
I ordered nov 28 I never received any confirmation of my order but they now have charged my card twice.i have not been able to reach anyone.all the numbers on website are disconnected and I have sent numerous emails.i have put a stop on my credit card.never order here
I placed several orders and received 2. When I tracked where my order 940551089543391632572 was it said delivered to front door signed for on November 22, 2019 but I didn’t sign for it and haven’t received it. They charged me for clothes I didnt receive. And there’s no way to talk to a human being to ask for assistance.
I ordered something in October which said that it will arrive on November 6th and it arrived at my city on the 3rd but was sent back. I’m not sure why, but I’ve been calling and emailing them hoping for my clothes because I spent quite a bit on it.
First of all you should teach some manners to the people who are handling the customer care services ….. they dont know how to talk from the customer i think you people dont have any maners how to talk with your customers i am very dissapointed from shein ……i am sorry? second thing my all orders are delayed and i have paid for all the orders then also i dont got my orders till now if you are not comfortable its ok give me my money or my orders….. this is my last mail or contact …….
I really do not understand how they are managing the business because there is no way to contact the company directly . I placed an order after the expected delivery date my order still shows in transit at same place from last 5 days. I order my clothes because I am. Going on vacation but if it would be Received by that time there is no point to order anything from this company. Really bad experience. And poor costumer service.
I ordered 2 items 10 days ago. And I still haven’t received it. I’m waiting for my order to be delivered. When I track my order it shows “wrongly sorted” since 4 days. When would I get my parcel?
I want to return a dress but I have not got a returns label how do I get it please. I have gone through the return process but no label to return it. Please let me know how to print this ASAP thank you
My order number XHZ80541. I ordered 8 days back & haven’t received my order. My order shows that it has been shipped. That’s it.
Please do something about it. Your phone numbers don’t exist.
It is SUCH as shame that the returns system is utterly shambolic. The dress I ordered was lovely but I needed size up. Easy you would think to just reorder and do this .. NO such luck with Shein .. I gave them a second chance after last years fiasco.
I would strongly advice you unless you’re 100% sure it will fit dont buy it from here .
I ordered serval items paid for them no order as came it as been three weeks where is my orders and why I have not had them no reply been writing to you over a week no reply I paid should of had my items by now
This is the worst company to deal with when it comes to customer service. There is legitimately NO customer service phone number so if you want to resolve any issues at all you MUST go through the automated system which is of no use. Not only does the customer service suck, but they also take forever to actually deliver your items. Stay away from this company, you’re better off spending your money else where.
I placed an order on 5th of sept, the estimated delivery time was 7-8 business days and till now i didn’t receive any order. Moreover, it is showing that consignee was not at home and they didn’t drop any card so that i can pick my order.
I need to speak to customer service but can’t find the number for “customer service”! What is the “customer service phone number”? Please!
I placed an order only one came.Trying to find a customer service number unsucessfully.I need hell.It shouldn’t be this kind of hard.HELP.There should be some return information.Is it possi bhai le for this information to be given to me.
I ordered 3 dresses for the first time, place a request for return 2 dresses because of bad stuff . So their pick up agent arrives and gave me only 1 dress acknowledgement slip , so i have only gave him 1 dress. Now after speaking to CC they said no one will come again , so you have to do self return to our Mumbai address.
That means After placing an order with payment on shein , we have to stop all our work and do these things only. Also without using dress you have to pay courier charges as well as the pick up agent charges. So if the dress costs you Rs 800 then after return they will only refund approx Rs 600. Which again we don’t know when will I receive that refund.
What a great service from so called BIG BRAND SHEIN.
I need my money back anyway.
My order is delayed
There is no proper checking system
It’s showing stuck in some sorting center since 15th August’19
You don’t have a proper customer care no , ur machine messages r not really helping me. Kindly look into it asap
My order no. Is HBP73267
Order was placed 12 days back but till time order not received. Tracking shows transit delay from last 8 days.
This was first shoping on shein. Very bad experience.
I made two orders on the same day. I also made two returns on the same day. For the first order, return ID 8266296, I returned 11 items. For the second order, return ID 822992, I returned 9 items in the same box, yet online it says I only returned 8 items. Also, the return package was said to have sent on 7/26, yet I haven’t received a refund in my bank account. Please reply as soon as possible!
Such poor standard delivery service. People pay in advance in a hope that they will receive the parcel in time but you guys are so pathetic that you don’t even provide a complete shipping detail. Such bad experience that never gonna order anything ever from this site
I placed a order July 26th and still haven’t received my ordered nor heard anything on the behalf of it.When I placed my order it said I should receive it within 6 days but there’s no sign of my order
Hey! I just want to change the address. I left the house in which I was living and now I’m at new place. Can you please help me out. I don’t want to deliver my items at old address.
I should have read these comments before ordering my stuffs.?I ordered two dresses 2 weeks ago and I have not received it yet without any updates about the delivery.very bad standard shipping.
I order a lot of accessories. And while most have arrived intact and I am happy with the clothes I have also had 2 separate pieces arrive broken because they were carelessly packed. Both times the items (both were rings) were smashed in with everything else in had ordered and therefore were obviously damaged beyond repair.
Might I suggest packing accessories in boxes instead if stuffing them in with the clothing items. This would then allow them to arrive intact.
My second complaint is that again twice I have ordered accessories that did not arrive. The order was incomplete and I got neither a refund nor compensation. Despite talking to customer care the first time, I still did not receive a refund or compensation of any kind. Both times these items were earrings. I also got no apology or explanation from your clearly inept and clueless call centre employee who made me repeat myself several times like broken record, till I lost my patience and then nothing came of it.
Very very bad customer service and very unprofessional.
I am so glad I read the reviews BEFORE I placed an order!