Find below the customer service details of The Weather Channel. Besides contact details, the page also offers a brief overview of the company.
Headquarters
The Weather Channel
300 Interstate North Pkwy SE,
Atlanta, GA 30339
Customer Service
Phone: 770 226 0000 (corporate)
Email: [email protected] (Android app support)
Web: Support
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About The Weather Channel
The Weather Channel is a cable and satellite television channel that broadcasts weather-related news. Be it forecasts, analyses, weather-related documentaries, and other entertainment programming revolving around weather, the channel presents it all! It is a pay television channel, which means users have to purchase a paid subscription to enjoy the channel. Owned by the Weather Group, LLC, The Weather Channel was launched in the year 1982. As of September 2018, it was estimated that around 79 million households had subscribed to the channel in the US. A number which keeps increasing constantly. The Weather Company, which was the previous owner, is a big name in satellite radio, newspapers, websites, and applications. The Weather Channel has weather stations across major universities around the globe. Few examples being The Massachusetts Institute of Technology and the University of California in the US, the University of Oxford and Lancaster University in the UK, and the International space station. Apart from broadcasting weather-related information on television, The Weather Channel runs multiple websites across the globe to keep the public constantly updated on local weather. It operates websites targeting viewers across Latin America, Brazil, United Kingdom, France, and Germany.
One can simply log on to the website of TWC to get a very detailed overview of the weather in an area. You can search your city by typing a name into the search tab or by typing in the pin code of your area. You can get hourly, 10-day, weekend, and monthly updates from the website. Not only this, the folks at The Weather Channel ensure that their website is updated with the latest news at all hours. From trending news to top videos, The Weather Channel showcases it all. Other facts and figures related to the quality of air, allergens, and science behind many weather-related phenomena, can be accessed on the website. For its exemplary work in the field, The Weather Channel has been felicitated several times. In 2019, the channel was awarded an Emmy for its outstanding science, medical or environmental reporting. In the same month, the channel was also awarded the Fast Company’s Innovation by Design award. The channel was also listed in the Morning Consult’s ‘Most loved brands in America’.
The Weather Channel has strong presence on all social media platforms such as Facebook, Twitter, Instagram, and YouTube. You can also access the radar and weather map of any area through the official website. You can use their Satellite layers option to view the maps in various settings. It is undoubtedly one of the most sophisticated websites out there. It allows users to play with multiple settings and options so that they can garner relevant information. If you want to get in touch with the channel for any complaint or feedback, you can reach out to the assistance team via the contact form available on the website.
Please ask your hosts not to say “tempitcher,” Missippi, or “rooves” ( the plural is roofs).
Also, love Kelly Cass, but her “If you’re cold, they’re cold” statement is not true. A dog with snow on his back, or covered in snow, is perfectly warm. This is science, not opinion. If the dog was losing body heat, it would melt the snow. Also, keep in mind that like animals of all sizes (foxes, coyotes, wolves) manage just fine in cold weather.
I used to turn your channel all the time to get our weather it was always running on the bottom of the screen. Now it’s all about wishing until your city comes up. You have to watch a list and hope yours comes up soon. This was a bad change I no longer tune into your station as it takes forever for my city to come up. Why did you change it it was working just fine before. The new format sucks. Please change it back.
I’m really getting tired of this channel. I used to be able to turn on the weather Channel and get my local forecast and national weather all the time. It seems like you have lost your focus as a public service and seems like you are now a talk show with many commercials. It also seems like you are only focused on the south in Republican religious territory which turns my stomach.
Would you please give the new weather person – Lynette – a list of synonyms for the word ‘exactly’. She could be a very nice asset to TWC but using that word for every response is not accurate. Not many things are exact – especially with the weather. Plus, it’s getting on my nerves. Thank you.
TWC needs to stop calling itself a news channel on their TV promos. You are NOT a news channel you are a WEATHER CHANNEL! Just like sports channels are SPORTS CHANNELS! I know you would like to be but you are not. Nobody goes to you for news! BTW I am a TWC fan! Just being honest.
Mike Seidel covering the hurricane in Florida should be required to wear a life vest while standing next to a rail leading straight to a raging ocean. The rail can collapse or he could fall over. Who would save him if a major gust of wind blew him over? He would down in that water with those waves, current and not to mention the hurricane Ian he’s covering next to that water.
If that lady is wearing a helmet to protect herself, then why isn’t he wearing a life vest to protect himself. No one would be able to swim in that water. He must balance several times. You need to change the rules on reporter’s covering a hurricane next to a raging ocean.
Greetings, I regret the amount of coverage consistently on East Coast or less than 1/3 area of US. Current hurricane reporting does not include reporting breaks on rest of the country! Drought in different area still and water issues for people, power and farming.
Your weather reporting here in the Tokyo area and Japan is ridiculously wrong always.
I remember way back at the weather channels beginning and we were all addicted to watching it. It was really weather all the time without to many interruptions. Now , it seems like you have turned into a talk show or reality show when you aren’t play 8 commercials. Every time I turn it on to find out the weather, it’s either senseless banter between hosts or a long line of commercials. JUST TELL US THE WEATHER, WHICH IS WHAT YOUR NAME INDICATES. You also gave gotten the weather wrong on cape cod all summer. We have had a drizzle only a few times this entire summer and it’s extremely dry.
Whatever happened to Storm Stories on TWC? Heavy Recuse and Highway Thru Hell are dominating TWC primetime viewing. Please bring back Storm Stories to primetime…
I totally agree. I tuned in last night and thought I was watching HGTV. So many changes to this channel. I’d like to see Local on the 8s live up to its name — like it used to be.
I am a weather spotter and storm chaser and have been for 30+ years, and I have depended on TWC for weather info at home and in the field, now I have to pay to get some info and more stories, TWC team, y’all need to get back to where you were, give the weather not the TV shows, and stop charging for what has always been free, I have always been loyal, but if this keeps up I will find another channel to be loyal to.
Exactly. It’s like they’ve become an entertainment variety show with a few weather reports thrown in. Now more than ever you want WEATHER from a WEATHER CHANEL. Sheesh!
I, too, like to be able to turn on the Weather Channel when bad weather is coming, but hate turning it on after 8 pm and seeing a completely irrelevant show about tow trucks in Canada, or Jade Fever. I want to know my weather.
Also, please do away with Pattrn two hours a day. Once is enough, and even then I turn the channel because I don’t care about any leftist view on “climate change” or what have you. Wait until winter comes- nobody will be thinking about global warming then!
Whoever is forecasting for the South Metro Twin Cities area (MPLS/St. Paul, MN) does not properly take into account the “heat island” effect when forecasting precipitation for the area. As an example, last night at around 6 pm the forecast for early this morning (07/15/22) said there would be at one point a “96%” chance of rain in Apple Valley for the six AM hour, and slightly less than that for the two proceeding hours. We haven’t got any rain and it looks like we are getting any. Your forecasting models are lousy. I didn’t water my lawn or flowers as a result of your lousy forecast. Please stop screwing me up. Start getting it right. In the summer you are always forecasting a great chance of rain when there is simply a very small chance.
I’ve been a loyal TWC watcher and user of the TWC app. Recently the app is full of advertisements and is now not my weather app of choice due to all the extraneous advertisements and other political agenda items on it. Recently a pop up survey saying “you have won an Apple iPad ” came up, and of course asking for all you personal data and credit card to pay for a $1-$5 shipping. In the fine print of the Terms and Conditions was you were going to get charged immediately for $7.95 for a Trial Period of some sort of Perfect Shop Discount Club app, and if you did not cancel within 5 days, you would get charged by Winners Circle Online Club for $54.95 and thereafter a monthly charge of $54.95. I highly recommend you start screening your advertisers for the mobile app. And for all you loyal customers, all the classic signs were there for this scam: “you won”, “only 4 minutes left” on a countdown clock; “$1-$5 dollars shipping”; READ the fine print on the Terms and Conditions – to good to be true, it probably is a scam.
The weather channel is not giving weather. It seems to be showing storm stories or what they are calling it. Salvage boats or planes. Once in a while maybe but today all day long. Nothing about weather, I just signed up for weather channel at a cost and can’t see the local weather or potential storms coming in. Not a happy customer.
Have also watched the weather channel as my go to weather info, until this last week. Three different times we were having sever storms in south east Ohio. Watching the weather channel to stay updated about the storms. Right in the middle of the storm, the weather channel stopped storm watch and went to another unrelated program. During sever weather, be nice to watch it on the weather channel.
We live in Conroe, Texas and no longer get the Weather Channel..bad news for us! We have Consolidated Communications and were told the Weather Channel is no longer in our area! Now The Weather Channel is on again channel 178, but it is NOT LOCAL for Conroe,TX anywhere on the screen of my TV.
I have watched the Weather Channel since it first came on the air and have always been a loyal viewer until recently. I WANT THE WEATHER! Not all these stories about environmental change and fish! They need to at least put a 24hr radar PIP on the screen especially when there is a supercell nearby and all I get is some b.s. leftist feel good story. My loyal viewership is waning rapidly.
This channel is getting ridiculous. More stories than weather. if you call their phone number, you get a recorded message and can contact no one. There is no way to contact them. We are now getting all national weather and no local weather and it seems that the weather channel has to reboot the weather star server box but I have been unable to contact anyone.
The Weather Channel is sadly no longer the go to place for current weather. Nothing but information you could care the less for. You should change your name. I was curious about stormy weather forecasted for my area, Saw through 5 minutes of commercials, then talking about airplanes. What is highway through hell and deep water salvage, top ten storms, weather disasters, worst tornadoes. Where’s the weather?
I’ll get blown away waiting to any weather information from you. Had to turn to Weather Nation channel and had my forecast right away.
I watch the Weather Channel from occasionally to frequently. I am wondering why you rarely cover the weather that is happening in the Pacific Northwest. It seems that you focus on the plains state, the midwest, the north and southeast but the Pac NW appears to be ignored. It has been my understanding that much of the weather that occurs in the areas that you focus on actually originate in the Pacific Northwest. I realize the importance of alerting those who live in the areas that you focus on particularly during tornado and hurricane season but of the numerous hours that you are on TV, you repeat weather that is happening over and over again of those areas. But the Pac NW has severe weather too yet it is seldom mentioned.
Beside the north west you are terrible with the Mid-Atlantic! I’m a 40 year mariner and can predict the weather 36 hours, but you can’t in 6 hours…figure it out. I teach only listen to you active weather not forecast. Do your own. You are only 38% correct in the mid-atlantic.
I’ve been wondering why Vivian Brown is never mentioned in the 40 year celebration. She was a wonderful meteorologist and one of the earliest women on TWC. I remember her fondly as a teen watching TWC with my dad. I tribute my great geography skills to watching weather maps! Keep up the good work.
I was checking my local weather here in Utah on my phone (TWC app) and they ask a question general question (like a poll) with multiple choice answers. Todays poll asked “ they say spring is like love is the air” and what do we think? That’s a typo and not the actually saying. It is “ love is IN the air” …..please correct it!
I was wondering if the weather channel actually knows there is a lot of weather that goes on in the pacific northwest!! The west gets mentioned once in a while…..is there a reason for this? How about equal time
We live in Montgomery, Texas and no longer get the Weather Channel..bad news for us! We have Consolidated Communications and were told the Weather Channel is no longer in our area! Again bad news! Now we have some thing from Pennsylvania that gives us NO local weather…more bad news!
The Local on the 8’s weather for our area has changed from Hickory, NC to Spartanburg, SC. Why was this done? We live in Northwestern NC, this weather information is useless to us. Spectrum, our service provider, said that The Weather Channel makes the decision about what city to use. We do not need weather information for Spartanburg, located over 100 miles from us. Why are these changes being made.?
Am turning off the Weather Channel on DirecTV and deleting the app after being accosted by an obnoxious and non-factual anti-Biden political ad that ranked on the level of a Veg-O-matic commercial. Don’t need this crap when I’m trying to get good weather information. Anxious enough with these bad storms without having to listen to poorly produced commercials.
How much longer are your “Reporters” going to be doing broadcasts from their bedrooms? Here where the WC is located the COVID levels are minimal. My office is a mile away from yours and we’ve been going in since last June with no problem. It continues the channel’s push of sensationalism the channel promotes on a daily basis. We see what you are doing and it stinks!
Recently the weather channel has changed the format of their “local on the 8’s”. It no longer shows what to expect locally. This leaves me no reason to put it on the television…
I’ve tried unsuccessfully to reach Weather Channel to alert them that the scroll bar isn’t showing local information like it always has. It’s showing National stats like they do in the early AM. Is this a new format? Is anyone else experiencing this. I live in Tennessee and we have severe storms possible for tonight. If this is a permanent change, I will not be watching this channel anymore.
Just wanted to say Thanks and Happy 40th Anniversary. Every morning when we get up we get our cup of coffee and then tune in to the Weather Channel. It’s our “go-to” place when we start planning our day, and gives us good information while we travel too. Living in central Illinois we don’t always see a lot mentioned about our own weather issues all the time, but that’s usually because we don’t have a lot of issues. (I guess that’s good. LOL) But we still appreciate how you cover the country and watch out for us. We enjoy the science and snippets about weather effects too. And even watch some of the series the channel offers. Keep up the good work. These two old fogeys really appreciate your hard work.
PS: I for one envy your opportunities to do the storm chasing. Always wanted to experience doing that. (Steve not so thrilled about the idea though. LOL)