OnePlus first entered the Indian smartphone market in 2014 with its critically acclaimed OnePlus One, which ushered in a whole new level of expectations as to what customers can expect from ‘flagship killers’. For many years, OnePlus reigned in the mid-range to flagship segment in India with its slew of offerings and sub-brands. But its success was short-lived, as the company shifted its focus from being a ‘value-oriented’ brand to something more expensive yet less attractive. The price of OnePlus flagships was on the rise each year, and this made users look towards better alternatives, as the once flagship killer’ was not anymore.

Enter OnePlus 12, which plans to take the company to the promised land again. Combined with blazing-fast performance from the Snapdragon 8 Gen 3 chipset, the handset delivers smooth performance for demanding tasks and games. And with options for up to 16GB of memory, multitasking and running heavy applications become a breeze. The stellar specifications do not just end there, as it features a super-high-resolution display with a camera that includes the all-new Sony’s LYT-808 sensor, capable of taking scenic shots and video recording up to 8K resolution. Finally, powering the device is a massive 5400 mAh battery with 100 watts of fast charging, and the best part is its competitive ‘flagship killer’ pricing.

With that being said, if you own a OnePlus 12 and it requires a much-needed repair, whether it is for a broken display or an issue with its internal circuitry, then our comprehensive guide can help you revive your trusty old device again.

How to Repair Your OnePlus 12 Device

There are primarily two ways through which you can repair your OnePlus 12: either by using the online pick-up and drop service or simply by walking into a service center located near you. To complete either one of the aforementioned processes, follow the steps neatly described below.

Repairing Online

  1. Begin the repairing process by first visiting the official website.
  2. On the landing page, click on ‘Request Service’, and you will be required to sign in to your OnePlus account. If you do not have an account, then you need to create one.
  3. After signing in, head over the ‘Service Requests’ tab and proceed to start a new one. You will be required to fill in your device information, such as its make and model, its IMEI and serial number (S/N), the problem you are facing, etc.
  4. Once you have filled in your service request and submitted it, you will be required to either use OnePlus’s pick-up and drop service to send in your device or simply visit a nearby service center to submit your device physically. If you are visiting the service center, then do not forget to take your device purchase invoice.
  5. After submission, it will take around 48-72 hours for the repair process to be completed. Once completed, simply collect your repaired device and make the payment.

Repairing Offline

  1. The first step involves locating an OnePlus service center near you in India through the official website.
  2. Proceed to either browse through the list or filter the list by typing in your state or city name.
  3. Once you have found your preferred service center location, head over there with your OnePlus 12 and your purchase receipt or invoice.
  4. At the service center, submit your device for repair and state the problem(s) you are facing.
  5. Lastly, once the repair process is complete, collect your device and make payment for the service obtained.

How to Contact For Help

If you have any further queries or require any assistance regarding the repair of your OnePlus 12, then you can get in touch with customer support via phone at 1800 102 8411 or 1800 202 8888. Phone lines are open from 9 AM to 9 PM, between Monday and Sunday.

Alternatively, you can send an email to the following address: [email protected].

How to Check and Claim Warranty

The ideal way to check the warranty status of your OnePlus 12 is by locating the purchase receipt for your device. Additionally, you can also check its warranty status by registering your device online through the official OnePlus website. Steps for the process have been provided below.

  1. Start by first heading over to the official login portal for your OnePlus account here.
  2. On the landing page, proceed to sign in to your account using your registered phone number. If you do not have an account, then you can always create a new one.
  3. After signing in, proceed to add your device (OnePlus 12) to your account by stating its IMEI and serial number (S/N), along with any other information as required.
  4. Once done, you will be able to track its warranty status right away.

How to Download User Manual For OnePlus 12

If you are looking to know more about your OnePlus 12 or maybe fix a trivial issue with your device all by yourself, then you can instantly do so by downloading the user manual from OnePlus’s official website here.

Simply head over to the website, select your device model under the ‘OnePlus’ category, and then select ‘Download User Manual’. If you want the direct link to the document, click here.

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Technology Guide,

Last Update: May 6, 2024