Contact The Brick: Find below customer service details of The Brick, Canada, including phone and email. Besides contact details, the page also offers a brief overview of the Canadian retailer. Reach the customer service below for support, complaints or feedback.
Head Office
16930 114 Avenue NW,
Edmonton, AB T5M 3S2
Customer Service
Phone: 1-888-933-8786 (assembly team)
Phone: 1-866-508-7766 (complaints)
Email: [email protected]
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About The Brick
The Brick is a retailer of furniture with more than 230 stores across Canada. Established in the year 1971, The Brick is owned and operated by Leon’s. It not only sells high quality furniture, but also appliances and home electronics. Founded by Bill Comrie, The Brick network includes stores operated by the company and also those operating as franchise. The stores are mostly located around Alberta, British Columbia, Ontario, Quebec, New Brunswick, Mantioba, Prince Edward Island, Nova Scotia and the Northwest Territories. Headquartered at Edmonton, Alberta, The Brick’s subsidiaries include The Brick Mattress Store, The Brick Super Store and The Brick Outlet. Other associate brands include First Oceans, MidNorthern Appliance, and TransGlobal Service.
Locate nearest outlet to your address using the Store Locator on The Brick website. Most stores are open from 9am to 9pm. The details on the website will show you the address along with timings. Additionally, explore the catalog online and know all the products you can find at the stores. Subscribe to newsletter to keep track of new launches, discounts and much more. Enjoy Internet shopping? Head to the estore where you can purchase from a wide range of categories. You can look up for products by keyword, brand or through the categories. The main categories include sofas, chairs, dining sets, beds, TV stands, office furniture, mattresses, refrigerators, microwaves, dishwashers, air conditioners, small appliances, decor and accessories, among others.
Love discounts? The Sale section is just for you. Shoppers will find discounts from 30% to 50% off retail price. You can find tempting deals on sofas, recliners, beds and much more. On each product page, you have detailed description, along with price, specifications and high quality pictures showing the product from different angles. Purchases on the website can be made using Visa, MasterCard and Discover cards. There are multiple shipping options revealed during checkout. The cost and timeframe depends on the item and shipping method. If you received a damaged or defective product, reach The Brick support for replacement or cancellation. The return policies vary according to product type. Home electronics come with a seven day return policy.
In any case most products sold at The Brick carry a one-year manufacturer warranty against defects. Additionally, you can also purchase comprehensive warranty plans for extra protection. There are a number of warranties and protection plans for appliances, electronics, and furniture. You can get more details under the Warranties section. If you need financing for purchasing your favourite mattress or sofa sectional, The Brick allows you to apply for exclusive financing for same. And after delivery, if you need help with installation or assembly, The Brick will send their authorised and license professionals for same. For more information or queries on store locations, payment, financing, warranty, shipping, career, or others, reach The Brick support.
Ordered 2 months in advance and told us everything would be delivered on October 13! We’ll the day comes and we got our washer and oven. Said the dryer would be delivered on October 18. We Called oh no sorry it won’t be here until November 5 and the fridge won’t be here until November 13. Salesman didn’t contact us but lied instead. Worse part is we got rid of our appliances . Worse customer service ever. Spent a fair amount of money here previously.
The Brick is the WORST company I’ve ever dealt with. My mother purchased a fridge that was in stock and it was to be delivered and set up 3 days later. It was delivered but the delivery guys had been running late so they said they didn’t have the right equipment to install – they arranged to come back the next day. They didn’t show and the store now says it’ll be another two days of the fridge sitting in my mom’s living room. When you call the store you get the run around and no one calls you back. I will never shop the Brick again and will tell everyone to stay away. Their customer service is deplorable!
We brought a sectional sofa last year (June 12th, 2021) and got an extended warranty for 5 years. The sectional sofa got ripped accidentally few days back. The Brick refused to our claim of accidental damage. We paid a lot of sum for the warranty ($379.99) and still they deny to cover us for the damages. We have been a loyal customer of The Brick since last 12 years and bought a lot of furniture. The way they are treating us is so unfair and disappointing. They should give us a replacement furniture which we are entitled to.
After a five year warranty that I never used was due I reclaimed my money as part of the contract only for them to tell me it was only an in store credit, which I said fine too. I picked out a sofa table and they said it wasn’t in stock. It would take two months to get in. After two months they said it wasn’t in and needed another two months so I reluctantly agreed. This happened four more times. Here it is 8 months later and they give me the run around every time I call and tell me I can just cancel the order and loose me money.
Worst company ever. I’ve been dealing with them regarding cheap damaged furniture they delivered. The salesperson lied about the quality of the furniture and now after requesting a refund it’s been denied with no reason given. The damaged furniture is sitting in my room, partly boxed up and I haven’t been able to reach a live person. Like WTF, what kind of business is this?!?!
They provided a water damaged mattress, which I had to fight to get replaced. Now they have eaten up my credit of $178, which they have me in writing that I had with the Brick. How can a company be so unethical?
I have been dealing with the Brick as we bought a mattress from them. Few weeks into it, massive sagging in the middle. They replaced it. Now, same thing is happing. Long story short, they declined the warranty coverage to fix it. Not really an explanation. Tried emailing the sales person – MY EMAIL HAS BEEN BLOCKED BY THEM.
Worst experience ever. Damaged dining table, chairs and bed and delivery men damaged my brand new oak stairs case. Denying my claim because we signed no property damage before we noticed my hardwood staircase damaged. Ops manager calls to deny the claim saying nothing we can do. Stay away from this company.
The Brick is the last place I will ever purchase anything! 1 yr I am still waiting for a $5000 stove. They were happy to take my money but now after a year I still have nothing! No one follows up and no one cares.
After reading all these comments, I should have read them first before purchasing the TV. If I had known the reputation of Brick I may not have bought anything. I hope brick can resolve my problem with the unfair sale of a setup charge. We are seniors and should not have been taken advantage of. Let hope there are still honest people left who will make it right.
We went to the Brick in Kelowna location to purchase sofa after putting all our pennies together we finally could effort to buy something for our family. After purchasing salesperson pushed us to buy their (worthless) warranty with all the confidence he gave us we went on and purchased it.
After one year calling them for a small repair they pushed us back and forth many time from this agent to other and to the manager, long story short after speaking to the manager he said you can go ahead and do whatever you want to. “Go ahead and complain to anyone you want”, he said. Very professional. If I was the owner I would fire him on spot. Theses guys don’t realize what one unhappy customer can dp.
Just lost my business. I purchased a new stove just after Christmas, I was giving the options to piyup at the store on jan1 , I chose delivery, so he told me Jan 9 th was earliest time the could do the delivery. I was fine with that. The 9 th came and no stove no phone call. Went to the store on Barton st in Hamilton where I purchased it. Customer service basically blew me off and said won’t be in till the end of Jan now. They did not offer to make me a happy customer one bit. More less seem liked they did not care that they inconvenience me and total lack of professionalism
Feel exhausted. Arm chair was broken for just after 8 months of purchase. Awaiting for almost 3 weeks to have someone to call back and fix it, still no one handle!!! Fridge was out of order too. Why a fridge fails to function well within just 4 years. Should we still have confident to purchase from you again.
I bought sofa in 2018 and I have protection plan also. Now my sofa frame was broken . So I was fitting with them last four months. Still my problem was not resolved. For warranty claim they make so many excuses. Even insurance company also is not helpful.
Same here and the customer service is the worst I have ever come across. Employees are rude too. They keep saying someone will call but no body will ever call you!!! They run you around like an idiots until your warranty is ran out and too bad for you and also they’re all liars and con artists!!! So exhausted to deal with this company, stay away.
I bought two Lyla night tables and both of them were damaged in the joints and exposed wood. It took me 4 days to report the damages because my son who not feeling well and had to attend to him. Sela person opens a case and waited for 2 weeks for a response but we didn’t hear from the brick, the we went to the Sarcee trail store and talked to a woman who identified as the manager and she didn’t have any respect for us as we are customers. According to her any manufacturing cosmetic damages are not covered by the brick warranty, whether you like it or not you have to stuck with the damaged product and they are keeping the money. As per her, only structure damages are covered by them and no cosmetic will cover, therefore I have a question, why are we paying our hard earn money for their un-supported products?
What a nightmare it’s been for us shopping at the Brick Surrey Central. We bought a mattress from them and we were told we can try it for 90 day and bring it back if we don’t like it. Story changed when we came to return the mattress.
Now we are stuck with a mattress that we can’t sleep on. I will never shop at The Brick again.
What a nightmare week I have had dealing with the most unprofessional people at the Brick. First they mispresent their product to make a sale and when the product that arrives is NOT what you are expecting they want 20% restocking fees to take it back. I ask them why 20% restocking fees they say because I opened up the box…. I say — then tell me how do I know the preciseness of the product without opening up the box (I don’t have X-ray vision) they point me to their return policy…. Freaking Hilarious….
Well I had enough dealing with the Hunt Club Brick Ottawa location especially with the rudest person I have come across (BTW, her name is Ash, she definitely needs a course in customer service). I contacted Brick on facebook, also went online to speak with their agents and also opened up a dispute case with my credit company. I kept on escalating my complaint until I found a compassionate human being (Thank you Diane) who understood the situation and created a CRM customer return order for me in the system with NO restocking fee…. I finally returned the chairs couple of days and got my 100% money back…. Never ever I will shop at the Brick again and will ensure that everyone in my community is aware of the unprofessionalism shown by the Hunt Club Brick Ottawa location…. Brick will promise you everything to make a sale, but man o man — their after sale support sucks…. I think their business policy is to use intimidation and rudeness once the sale is made…. Stay away from the Brick folks and spend your hard earned money elsewhere where you are treated with respect….I lodged my complaint with corporate office last week, I am still waiting for them to call me and tell me what their action plan is to ensure that customers are treated with respect throughout the whole process especially after the sale is made and the product is delivered.
Where to even begin. Went to the brick to buy a dryer. Mine kicked and needed a cheap quick replacement as we were selling our house anyways. Bought a maytag for $600 or so. Good to go delivered few days later. Immediately upon delivery turn it on and it sounds like death. It’s vibrating, rattling, squeeling, screaming, shaking and so on. It literally moved about 3 inches from where it was put. Screws broke on the front. It was special.
Go to the brick and literally show them a video and they went wow pick another dryer and we will work it out. Found one similar price range. was told 3 weeks due to covid. Whatever, annoying but fair enough. Apparently the sales guy calculated the credit wrong and it showed I owed them $4. Four dollars!!!!. So they never put order in after few weeks. Than it got pushed back than pushed back again. We are now in late August and this all happened early July. I had enough I demanded another unit delivered ASAP. They found one to he delivered on Monday which is today so 2 working days. Well, here we are. Dryer shows up the delivery guy refuses to make the swap because it looks like I tampered with it. You know what whatever, call the store they know about it. Well the store says okay don’t do the swap. YOU KNOW ITS BROKEN WHY DID YOU STOP DELIVERY???!!!
SO I leave work because God forbid they answer the phone there and when they do they keep telling me the manager is too busy. Get there I want to Simon, he was the manager that helped me before, it’s 1240 he starts at 1230 he hasn’t arrived yet. Speak to the women manager. Never in my life have I spoken to a more. Ignorant, condensending manager in my life. She literally told me it’s not her problem and not her sale and won’t help me as she clapped her hands at me and stared at me. I asked what kind of customer service is this? Her response was the kind that can’t help you with this problem. They agreed the dryer should have been delivered but nobody told the driver the correct information. I said this is “fn” unreal and she said to bad.
Furious as all hell I wait for Simon who waked in 25 minutes late. Caught him at the door. I start telling me and I am.clearly beyond frustrated now. He says you know what I just got here I don’t need to be approached right when I walk in the door and I am being a bad customer. I swear that was almost it. I had to breath deep and calm down. I gave it back to him and he goes if I can deal with it today I’ll try if not another day maybe tomorrow but I was preventing him from getting to his office and said he doesn’t appreciate me keeping him when he just got here. I said you are 25 minutes late!!! Get here on time and I wouldn’t have caught you at the door.
I still don’t know what is happening with the dryer. Apparently they can’t call distribution and get it delivered so it could be any day if ever now.
Never in my life will I ever buy anything from the Brick. Ever!. They could be selling a $20 000 couch for $1 and I would step foot on their property again. DISGUSTING
Wrote a post on here about buying a tv with an extended warranty. Just found out that they can’t fix my tv so now I get a credit for what is left on my warranty towards a new tv. So now I am stuck with a credit to a store that I will never use again. Dont get the extended warranty for a tv it is a cash grab by the brick and sales person who gets a commission on it. I feel so ripped off by a store that says it Canadian but doesn’t mind ripping off Canadians. So get a tv from Best Buy they replace the tv with the extended warranty
Bought a 60” lg 4k tv got the 5 extended warranty. Was told by salesman that they would replace my tv if anything went wrong with picture. Now that I have some dead pixels tried to call king and state who handles the extended warranty but waited on hold for 30 min got through then hit hung up on. Then Went on to there site and was reading that if they have to replace something they can replace it with a cheaper version of your tv then the one you have and you know they are not going to replace with the same model or newer as it is cheaper to replace with a different brand so if you paid $2000 you will probably get a $500 tv. Don’t buy tv’s or anything electronic from the brick but if it goes wrong you will get the cheaper version as I am sure they want to do it as cheaply as possible
I have had a lousy experience with The Brick located at Dundas west of Winston Churchill in Mississauga. The delivery guys did not properly install my dryer the 1st time, on Sep 5, 2021 — they did not install the leveling legs. These were inside the dryer. The manual, which was also in the dryer, said these had to be installed. If installing these appliances is their job, wouldn’t they know this????
Now, it took numerous times to finally reach customer service on the phone at this store. It appears no one is there to answer the phones. Two times when I did get through, I asked to speak to a manager. Of course, no one called me back. Another time, when I called again, I asked to speak to the manager. I was told that they were busy with the tent sale and the manager was helping with getting things ready for the sales. I was livid!! The sales people were quick to take my money, but forget dealing with problems that a person has once you get their money. These calls that I made were all on Sep 5.
I called again on Sep 7 ( Sep 6 was a holiday). I eventually spoke with a person named Preet. She told me that the delivery guys told their boss they couldn’t do this because my floor wasn’t even. Preet said I’d have to take a picture of my floor and send it to her. I was even angrier at this point. I said I would also send a photo of these leveling legs still in the baggie, and photos from the manual saying they had to be installed and how to do this. She said this wasn’t necessary, only the picture of the floor was required. I told her I would send the photo of the leveling legs and instructions from the manual as well as the photo of my laundry room floor.
Another issue was with the vent kit. It was too short. They put my old 1 back on, but I was not impressed. If you sell vent kits, you should carry more than 1 size. I spoke to 3 friends living in semis and townhouses like me. The set up of their laundry room is the same as mine. The vent kit the delivery guys brought wouldn’t fit in their laundry rooms either. Why would you not carry the proper equipment??
Another problem, was that the delivery guys said my outlet on the wall for the dryer wouldn’t work. They couldn’t plug it in. I called the electrician. They were trying to plug it in the wrong way. If these guys deliver appliances as part of their jobs, why did they not know how to plug this in properly??? I called in an electrian. He told me they were not plugging it in properly. He was nice and only charged me $20, not for the full service call.
Now, when I did speak to Preet, she did put through a credit for the $20 plus tax which I paid the electrician. She said she would put through a credit for the vent kit once it was returned to the store.
I guess the photos I sent her were reviewed by the delivery guys’ boss and they agreed to send the delivery guys out again to properly install the dryer by putting on the leveling legs. I told Preet that I would give the vent kit back to the delivery guys when they finished installing the leveling legs. This was done on Sep 10. I took a photo of 1 of the delivery guys holding the vent kit to verify I returned it. I have not received the credit invoice for the $29.99 plus tax yet. I sent an email to Preet asking for this credit info on Friday, Sep 10 along with the photo of the delivery guy holding the vent kit. I sent another email on Sun, Sep 12. I sent another email to Preet today, Sep 13. I have also tried 3 times in the past 2 hours to reach her by phone, but no one is answering the phone — again.
The customer service you provide at The Brick is beyond terrible!!! All of this could have been avoided if first — you hired delivery people that knew how to properly install appliance. This includes putting the legs on and knowing how to plug it in. Second, if the sales guy would have asked where my vent in the wall was in relation to my dryer, he could have said your vent kit won’t fit. One size does not fit all. This problem could have totally avoided.
I will not buy anything else from your store.
Denise