Find below customer service details of Mazda Motor Corporation, including phone and address. You can reach the below contact for complaints or queries on Mazda vehicles, dealer locations, service centers, warranty, online shopping or other questions.
Mazda Head Office
Mazda Motor Corporation3-1 Shinchi, Fuchu-cho,
Aki-gun, Hiroshima, Japan
Mazda Customer Service
Phone: 1-800-222-5500
Other Contacts
Phone: 1-800-866-1998 (roadside assistance)
Phone: 1-800-639-1000 (dealer locations)
Phone: 1-866-984-7718 (loan support)
Phone: 1-800-945-6000 (Mazda Credit support)
International Support
Below are phone numbers of Mazda worldwide. Reach these numbers for new purchases, service center locations or other details.
Australia: 61-3-8540-1800 Belgium: + 32-3-860-6611 Canada: 905-787-7000 Czech Rep: + 800-900-994 China: 86-23-67458888 France: + 33-1-61-01-65-65 Germany: + 49-2173-943-0 Hong Kong: 852-2480-3363 India: 91-172-646655 Indonesia: (62-21) 2553-2800 Italy: + 39-06-60297-1 Japan: 81-82-282-1111 |
Malaysia: +60 (3) 7627 8888 Mexico: 1-800-016-2932 Netherlands: + 31-182-685-000 Portugal: + 351-21-351-2770 Russia: + 7-495-589-2480 Spain: + 34-91-418-5480 Singapore: 65-6363-3003 Turkey: + 90-212-336-95-95 Thailand: 66-2-664-4800 UK: + 44-1322-622600 UAE: 971-4-2994666 |
______
Mazda Dealers (USA)
Click here to locate a Mazda dealer nearest to your address. Dealer locations can be searched by state or zip code.
Online Store
To purchase Mazda accessories online click here. Interior, exterior and audio/electrical accessories can be purchased from the link.
About Mazda Motor Corporation
Mazda was founded as Toyo Cork Kogyo Co., Ltd in the year 1920. It is a leading Japanese automobile manufacturer with operations in over 130 countries. Headquartered in Hiroshima, Japan, Mazda is mainly into the manufacture and sales of passenger cars and commercial vehicles. In 2010, the company sold some 12,85,815 vehicles worldwide. After Japan, most of the sales were from North America, Europe and China.
Employing close to 50,000 people worldwide, Mazda for fiscal 2011 had net sales of ¥541 billion. Besides Japan, Mazda has production sites in US, China, Taiwan, Thailand, Zimbabwe, South Africa, Ecuador and Colombia. Mazda has a long and successful business partnership with Ford Motor Company. Both the companies formed a capital tie-up in the year 1979.
Mazda’s global network includes China, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Australia, New Zealand, US, Canada, Colombia, Mexico,France, Finland, Germany, Italy, Ireland, Russia, Spain, Sweden, Turkey, UK, Bahrain, Israel, Qatar, UAE, Egypt, S.Africa, Zimbabwe, among others.
Mazda’s current product line-up includes Demio/Mazda2, Axela/Mazda3, Verisa, Atenza/Mazda6, Premacy/Mazda5, MPV/Mazda8, Biante, RX-8, Roadster/Mazda MX-5, CX-7, Mazda CX-9, Mazda Tribute, Mazda BT-50, Carol, AZ Wagon, Scrum Wagon and AZ-Offroad. As for the commercial vehicles, there are Bongo Van, Bongo Truck, Titan, Familia Van, Scrum Van, Scrum Truck, among others. For more information, visit the website or speak with a Mazda customer service representative.
Hi:
I am a Mazda’s customer in Sydney Australia. I bought CX-5 in 2015 and CX-3 in 2017. Last month (16/07)my wife drove CX-5 to the Rockdale Mazda dealer for battery change. Today morning I received my wife call. The CX-5 is not starting. So I asked Road service to help her start the car. She drove directly to the Rockdale dealer again. The road service said this is battery problem. But new battery just replaced last month. The Rockdale dealer today check CX-5 and said the last month new battery is faulty so today have to change the battery again. It looks like funny? That is ridiculous. Rockdale dealer has authority from Mazda. Why the dealer’s performance is not professional? Why the tech didn’t check the battery last month? Why the unprofessional dealer is still serving every Mazda car? So every customer happy and appreciate the ugly service? I plan to sell my two Mazda cars. I can’t bear the unbelievable service.
Ming Yan
I’m very disappointed.
Three weeks ago I smashed the tire in the new CX5 when I hit the curb. It turned out that there is also a bearing in the not very good stable. Unfortunately, this part is not in stock and it is not known when it will be available. It can be up to 1.5 months. In my opinion, this is not the best about Mazda. I bought the car for work and today I am immobilized because the replacement Ford Fiesta is not enough in my work. It is unacceptable that such a company would not be able to name such a trivial part, especially that it is available in Polish online stores. In addition, Mazda Poland does not answer phones and does not answer questions in this matter.
Hello,
I am enjoying my Mazda 3. It is my 4th Mazda. However I went to update my navigation and found I have to pay over $170 AUD to download the update. How is this even possible when everyone can update their Apple or Google maps for free???? Why can’t Mazda provide a free navigation map update when Google can do it for free and it is also more accurate?? This cost is unreasonable and the update service should be provided free to Mazda owners. In a year or so I was planning to trade up to a new Mazda but not sure now….. Everything else with My Mazda is fine.
Dear Mazda Japan,
I own a Mazda 3, model 2017, I bought it from Ghabbour – Egypt on APRIL-2016, I have kept my Mazda in a perfect condition, regularly maintained it and servicing it at Mazda Egypt on every scheduled maintenance. Unfortunately, since approximately June 2018 a defect in my car’s Engine hood start to be noticeable which makes the car front look very bad and used. The defect is that the hood internal supporters become weak and loosening which made the hood affected with any external fact (pressure, click, ….etc.) I went to Mazda Katameya branch and when they checked the defect they assured that it’s because the internal supporters too. As the car was still in the warranty period, the customer service reported the case to Mazda Japan for approval, when he came back to me after almost a week he informed me that the case is approved and THEY WILL CHANGE THE PART ON THEIR OWN COST AS USED TO HAPPEN IN THE WARRANTY PERIOD! The problem was that the spare part were not available at that moment and I was promised to be contacted when they afford it! a four months later, I contacted the agent again to follow up on the spare part availability when they informed me that the engine hood part is now AVAILABLE but they won’t be able to change it! They will just try to fix by welding instead of replace. I accepted to fix it after they promised that the car front will look normal after welding! Unfortunately my mistake that I accepted to fix the hood internal supports as it looks fixed yes but the hood external looks very crimpy and not accepted to me. It is not just a matter of losing time and effort going back and forth to and from service center but also not getting the proper treatment and paid service. Even worse they are certain the fixing will affect the car front appearance and refusing to change the part at their cost. Finally I would appreciate your direct advise & follow up on my complaint, appreciate a direct contact with the Middle East’s general manager or higher to discuss the continuous pending issues with the car and reach a satisfying solution. Car chassis Number: 1335156 Motor Number: B72136 Thank you,
Hany Shokry
Disappointed with MAZDA car:
I bought a Madza 3 2.5years ago, after driving Toyota for the past 2 decades.
however, this new madza 3 has been giving me tonne of problems.
since 1 yr back, the side mirror, on and off will malfunction. I hv to manually push the mirror or close the mirror, and the next day, it went back to normal.
last week, on a rainy morning, the wiper not working. I hv to slowly make my way to the service center. asking the service center to replace my side mirror motor and wiper. at that time, the person did not even tell me the wiper is a recall issue until I received a letter after my service. and I hv to spend more than $60 on grab for my commuting. when I collected my car, I asked if they replaced my side mirror motor, but the lady didn’t answer my question.
3 days after wiper issue, my car juz stopped in the middle of the highway. the rpm suddenly went up very high and quite stalled. and was asked to wait for more than an hour for the toll to come. I have to cancel all my customers’ appointments for the day.
this car is only 2.5 years and it is already giving me so many problems. I am very disappointed with the car.
this type of issue I hv never encountered in my 20years with Toyota.
I seriously wonder… what’s next?? feeling very frustrated!
This is because water gets in between the glass of the rearview mirror and the plastic, and since they are placed vertically, it goes directly to the engine plugs. It’s even worse with me, (Mazda sedan 2019 July) apart from this omission, I have the problem for the second time that after washing the car with a Vap pump with a pressure of 150 bar. the car does not start – a large amount of water enters from the rear-view mirror-chassis connection, until it dries, there is no starting from the auxiliary battery. And the battery drops to 6-7 V. Mazda must correct this omission, it is better to seal the rear-view mirrors with the chassis or place the rear-view mirror horizontally, not directly vertically.
I had purchased a Mazda CX-5 Top Benzene model in last week of Nov 2018 from dealer Mazda City Lumphini at Rama IV road in Bangkok , Thailand. Since the beginning, the car has been giving insurmountable problems with the results being stoppages in the middle of the roads or highways in Bangkok, causing massive inconveniences and possibilities for dangerous accidents. The break and gear-box have been giving nonstop problems further causing risks while driving.
The car has been going back and fourth from the dealer service center and they have assured me every single time that the issues mentioned above have been resolved. However, every time I have driven the car, the same issues arise in less than 24 hours with random stoppages in the middle of the road. According to the Mazda care plan, we are supposed to be given 3 years of warranty and change the car if the issues are unresolved.
However, upon my request to change the car due to unresolved issues and safety concerns, the dealer has been noncommittal and extremely unprofessional in refusing to do so. As Mazda claims to be customer driven and service oriented, I have seen anything but this. It is rather shameful that the dealer has been adamant in refusing to grant me a new car while also not resolving the problems with the current one. This type of customer service is absolutely unwarranted and needs instant improvement if you want a sustainable future business. It’s been an absolutely frustrating 5 months with no viable solution coming forth.
Details of the Car:
Model Mazda CX-5
engine no. PE10625055
Chassis no. PP1KFA372JM003911
Bought By: Bikash Baid
Dealer’s address: Mazda City Lumphini , 1028/2 Rama IV Rd, Khet Sathon, Krung Thep Maha Nakhon 10120, Thailand…Phone: +66 2 059 4488
Mazda cars are the most beautiful cars. I want to buy Mazda but maintenance is very bad but we have in Saudi Arabia and the agent of Mazda Haj Hussein Ali satisfaction service maintenance is very, very bad here many use cars Mazda and if he went to the car maintenance agency takes a car sitting at maintenance for a month because of congestion on maintenance. We ask you to oblige the Mazda dealer in Saudi Arabia to have more than one maintenance branch in the city of Riyadh. Thank you
Dears ,
I would like to get your feedback for the Gearbox Oil change
for MAZDA6 model 2014 Middle east .
Is there any recommendation to change the oil ? in how many Kilometers ?
Best Wishes.
Ahmed F.
Dears,
How can I contact Mazda Customer care as I want to raise complaint? tried to call number you provided on site but it doesn’t work from Serbia. I bought Mazda 6 Wagon in March 2017 (Serbia) and unfortunately in last 6 months I face issue with board computer which restarts several times each time I start the car. Car was 3 times at service, 2 times they were not able to diagnose anything and third time they found that some CMU unit is broke down and again I am waiting with no clear date when it will be fixed. Thanks for any instructions.
Dear Mazda,
My wife and I purchased a red Mazda CX-3 sTouring DK auto I-ACTIVE AWD demonstrator from Sutherland Mazda (Sydney, Australia) in March, 2017.
We have owned mostly Subaru Foresters and several Mazda vehicles over many, many years and have been quite happy with them.
This time we decided we should purchase a smaller vehicle, such as a Mazda CX-3.
What a disappointment our CX-3 purchase was, in a number of areas. Here are the main points of contention;
1. Its 2 litre naturally aspirated petrol engine is underpowered for this weight of vehicle and the engine itself is very noisy when the CX-3 is accelerating hard. It seems like the engine is very out-dated and primitive in operation. When driving the CX-3, we found the CX-3’s fuel economy to be around the same as the two Audis we own (an RS3 2017 and a Audi RS Q3 2017) even though the CX-3’s engine is rated at only 109kW/192Nm. Taking into account that all these three vehicles have demonstrated very similar fuel economies (during our daily driving), the CX-3’s engine compares very, very poorly indeed against our two slightly greater engine capacity (2.5 litres vs. 2.0 litres) turbocharged Audis, which have 294kW/480Nm and 270kW/465Nm performance, respectively. Sadly, the CX-3 is simply crying out for turbocharging, even if that would mean going to as small as a 1.5 litre engine. Btw, I test drove a Hyundai KONA 1.6 litre turbo AWD SUV prior to purchasing the CX-3. I chose the CX-3 mainly because the CX-3 is Japanese-made and it provided a smoother, more comfortable driving experience – and didn’t appear to have as many cheap and hard plastic panels in its cabin. The KONA appears to be made of very, very cheap cabin materials!!
2. When I was sold this Mazda CX-3 by Sutherland Mazda, the salesman told me this sTouring CX-3 was equipped with parking distance sensors and rear cross-traffic alert. However, a short while later, I discovered that these two safety features were missing and had, in fact, been deleted from the sTouring’s basic equipment list just over a year earlier. I felt quite “ripped off”…
3. Once my wife (Mandy) and I settled into driving the CX-3 we found it was much more restrictive than we expected when trying to see vehicles approaching on the left hand side.
4. Due to the driver’s (right hand) side rear vision mirror being CONCAVE (which appears to be totally illogical, as the left side mirror is CONVEX), it resulted in myself and my wife having to re-focus our eyes and minds whenever we looked left then right (and vice versa) into those two side mirrors. This is a most annoying and potentially dangerous optical disparity. This serious situation was exacerbated even further due to the normal internal central rear vision mirror being optically normal/flat, i.e. neither concave or convex! To somewhat correct this crazy optical disparity, I ordered and fitted a (matching) ADR-compliant CONVEX driver’s rear vision mirror over the existing CONCAVE mirror. What an improvement!! No more for us to re-focus and intently concentrate every time when checking left and right hand rear vision mirrors. Might I suggest Mazda fit both rear vision mirrors with identical optical characteristics, i.e. CONVEX glass, in future. Convex glass is often fitted to European manufactured vehicles, as you would know. Audis even have CONVEX mirrors which have an increasingly convex characteristic near the outer edges of both left and right hand mirrors, making it possible to see across all three lanes of a three-lane expressway or highway…
5. The cheap and false “leather” interior looks, feels and smells worse than natural leather! Mazda would do better to either delete the sTouring model altogether -or- simply replace at least the faux leather seats with cloth seat bases and natural leather side bolsters. Natural leather on the upper level of all left and right door trims would then complement the natural leather side bolsters. There would be no need for any leather to be applied to the dashboard or any other areas.
6. The turning circle of the CX-3 is annoyingly wider than virtually all other vehicles we have each driven over the past 50-odd years.
7. The rear suspension’s cheap cross-beam axle design is potentially dangerous, as each side is well tied to the other side, thereby restricting safe and independent movement of the rear suspension’s arms during cornering. I understand that a beam axle will replace the Mazda3’s independent rear suspension in the near future. This must be to cheapen the manufacturing cost of the Mazda3, of course. What a shame that this will happen. This retrograde design move is doubtless a result of the heavy competition being suffered by Mazda from both Hyundai and Kia. Oh, I note the latest (MY2019) Mazda CX-3 will have a thinner front stabiliser bar fitted. As the new bar will be 1mm thinner it will have about a 19% softer bending moment, which is exactly what the front-end needs, as I felt it was a little too stiff in the front end, compared to the spring and shock absorber rates. I was also happy to see that the front strut inserts are being upgraded with thicker/stronger ones. On the somewhat rough roads I drive, the CX-3 would feel tight when going into turns, with slightly too much understeer, but it would “bounce” up/down too much, especially when the road was somewhat bumpy.
Basically, the stiffer-than-optimum front stabiliser bar was NOT improving the handling but degrading it. Coupled with the primitive and cheap rear beam axle, it was not really a good handling, or particularly safe, combination, at all!!
8. On a very minor but, again, annoying, the Mazda CX-3’s plastic sunvisor retaining clips must be from either a very cheap source or haven’t been closely tested by Mazda, as they require an unnecessarily large amount of force to unclip and re-clip them into position. Also, they make a loud “snap” sound, which makes the whole unclipping and re-clipping process feel and sound nasty cheap’n nasty.
9. The CX-3’s brakes seem barely adequate, at best. Actually, my sister-in-law’s Mazda3’s brakes were so poor in operation that both myself and my wife stopped driving that car until I paid for replacing of its front disc pads with good quality aftermarket (Bendix) pads. What a difference!! The car now actually stops when we apply normal pressure to her Mazda3’s brake pedal, hi!
10. Mazda should most seriously consider following Toyota’s recent example (of cutting out their lowest cost version of the Corolla) by either deleting the lowest cost versions of both the Mazda3 AND Mazda CX-3 -or- simply introduce an even cheaper and lesser equipped Mazda3 and CX-3 versions (made as cheaply as possible), in order to compete harder against Hyundai and Kia. An ON-ROAD selling price point of A$19,999 would be extremely attractive to most first-time Mazda buyers.
11. The Mazda CX-3 is, overall, a nice and neat design (with an attractive exterior design) for a small-to-medium sized vehicle, based on the Mazda2 chassis. This must be a relatively cheap chassis to manufacture (by comparison to the Mazda3, for example). However, the CX-3 is unnecessarily spoilt by quite a primitive 2.0-litre petrol engine (but coupled to a nice 6-speed conventional toque converter transmission), a recently cheapened cabin and deletion of some safety features (in the case of the later version of the sTouring model), a primitive and cheap rear end suspension, cheap brake pads and totally illogical, annoying and potentially dangerous differing side mirror optical designs.
Regards,
Lee Andrews.
I would like to request mazda-Japan to provide Remote Car start system or mobile start system for Mazda CX9-2018 2.5GT Limited version because here the summer temperature is too hot. So, If you add this features is more benefit to us.This car having marvelous design and advance technology on this model and this model is competitive to other leading car manufacture. Hence, I request to provide technical details for middle east countries. I had been refereed this model in other countries having this features, I believe it can been installed to our cars. I am looking forward your support and make customer to happy.
I want to complain about the Mazda freestyle pickup that we bought new just on 6 years ago at mazda Chiangrai Thailand. The cab as only done 52,000 kilometers as of today. After 30,000 kilometers we were told it needed a hydrolic clutch cylinder as the clutch pedal was not returning off the floor.At a cost of 6,800 Baht they fitted a new cylinder that lasted less than 2 years then the same problem occurred again.When we complained that this was the third cylinder with only 52,000 on the clock they even admitted this was a fault on the Mazda pickups but still charged 5,500 Baht for a new cylinder.They gave us the old cylinder with the box that the new cylinder came in.On the box were the words, genuine Mazda part with the words “made in China” also after searching ali baba/express the same part was advertised for $1 dollar for bulk buying.
I think it’s a disgrace that they have charged so much for inferior parts and never again will I buy another Mazda
Dears,
I would like to send you a formal complaint regarding GB Ghabbour auto Egypt
I own a Mazda 3 2015 Motor serial no 50184 , chassis serial no 1152960
I’m following all my planned scheduled regular maintenance at Ghabour service center in abu rawash, however during my warranty period I have some technical defects in some spare parts to be changed without expenses
But some of these parts were not available at the warranty period, so its saved on the system that I have the right to be changed for free after receiving those parts as per the service advisor advice. (Mina Raouf)
Unfortunately those parts were delayed and received after the warranty is finished, when I went to be changed as per the agreement I was shocked to be asked to be changed with a cost of 50% !!
I’m already adhering to all the warranty criteria, what is the logic to make me pay something it totally your fault : 1- as produced defected part within the warranty 2- I already have on the system the right to be changed and they admit it.
It’s not my problem and its totally not acceptable.
Moreover, I had a technical issue at the Engine within the warranty period, they made some trial and error investigating what is this defect and I already paid for all those trials (changing filters, cleaning, changing the sparks) and kept for these trials almost 6 months till I finished my warranty period then
They discovered what is the root cause which is related to motor gate which is controlling the air entered in the motor, and when I asked them also to be changed for warranty as the whole issue is started within the warranty period but they delayed on purpose till I finished my warranty period and they asking me about 50% also !!
I made a formal complaint in Ghabbour service center in Egypt with no 56662 with date 14.7.2018, and till now no proper feedback
I’m chasing them on a weekly basis but I totally ignored and when I reach him they admit that I have the rights but he couldn’t handle any decision.
Ghabour is being totally unprofessional and disrespecting his clients
Even if the warranty period is just finished (which is not the case )and even if I didn’t save that on system as per the service advisor advice, is it logic to have many defected parts right after the warranty is finished with couple of months ?
Is the car is sold to be working properly for only 3 years ?where is the customer respect?
I’m really frustrated from this attitude from one the leader in automotive industry
And I’m waiting for your advice to solve this issue
The Update now is : mazda Egypt recall the car again and the technical support report that the Caliper need change but Mazda Japan may refuse to change it due to several changes !!
——————————————-
My previous complaint
Dear Mazda Japan,
I own a Mazda 3, model 2015, I bought it from GHABBOUR – EGYPT on 20-DEC-2014, I have kept my Mazda in a perfect condition, regularly maintained it and servicing it at Mazda Egypt on every scheduled maintenance. Unfortunately, since the 30,000 Maintenance I faced a lot of problems caused by the service centers or spare parts in my car leading to changing a lot of spare parts, for example:
o Brake disk – front & back (4 times from 30,000 to 60,000 km)
o Brake linings (3 or 4 times)
o CV joint coupling
o Universal joint
o Coil spring (changed once & fixed once)
o Fuel pump
o Control arm
o Tie rods
o Car horn (3 times)
It’s all begun approximately in Mid-2016 when I went to Mazda Katameya branch for the 30,000 maintenance, during the maintenance they informed me that the brake disk will be changed (the 1st time). Anyway I received my car with the fuel gauge not functioning & once I turn the motor on I smell the fuel in the car cabin, so I went back to Katameya and they found that the fuel filter was not installed correctly during the maintenance and that lead to fuel tank buoy & fuel pump Mis-functioning. That was my first bad experience with Mazda.
A month later, Mazda Katameya recalled the car to install a new edition related to the car Suspension system, unfortunately I received the car with the following fault:
o Squeaking sound during turning the steering wheel to the right side.
I contacted the complaint department and they advised to back again to Katameya branch to check the sound, after a full day checking the reception engineer informed me that this sound is normal and they checked it twice confirming that everything is ok. Surprisingly I received the car with the multi-function steering wheel not working!
I went back again to Katameya and they changed the multi-function part but they still insisting that the steering wheel sound is normal and there is nothing to do with the car.
I went to Mazda Plaza branch for the first time to check the squeaking sound, I met Engineering Mina Raaouf & Peter, unfortunately they found that one of the steering wheel screws is broken in addition the coil spring is not function correctly! The question here is why they open this part of the car when they recall it for a job related to the Suspensions system? Why they insist that they check it and reported to me in two visits that everything is ok?
I called Mr. Osman the manager of Mazda Katameya and explained the case to him so he asked me to back to Katameya branch in the same day, frankly speaking he was supportive to the max and he supervised the changing of the coil spring & the broken steering wheel base. Since that time I never visited Katameya branch and do my regular maintenance in Mazda Plaza taking into consideration that I live more than 60 KM far from it when Katameya is next to my home.
Since I changed the brake disk in 30,000 maintenance I used to have a loud whistle with the brakes after 5,000 – 7,000 km in average and when I go to the service center they used to inform me that the spare part need to change due to a manufacturing defect. Also, true that I changed the coil spring part but the new one is different, the steering wheel move is not smooth like it used to be before, Mazda plaza engineers & the technical support team informed me its ok and the coil function is working correctly, its ok.
17-DEC-2017 (still in the warranty period), I went to Mazda Plaza branch for the 60,000 maintenance and they said that the car need to change joint coupling, brake disk & the brake caliper, and the job order number noted was %867934, the real problem was the caliper need an immediate change for my safety but the spare part in not available and they promised to keep me updated, now I waited for 7 months and they recalled they car three weeks ago to check it with the technical team, they confirmed again that the caliper need immediate change but they informed me as long as the car Kilometer now is 70,000 so I have to pay the total cost, also they confirmed that this decision was taken by Mazda Japan itself!
Now my questions is:
Is it my problem that the brake caliper was not available in my warranty period ?, as advised by the engineer at your esteemed service center “Change the caliper as soon as possible to avoid an imminent accident due to a highly possible brake fault”
Is the above mentioned changing history is normal in your cars?, Mazda service center informed me that Mazda Japan refused to change the calipers as the car has already changed several parts, True that the parts were changed in warranty but I really need to know “IS THAT NORMAL?”, a new car with a low mileage to suffer from changing spare parts at this rate and even some parts were changed more than once.
It is not just a matter of losing time, money and effort going back and forth to and from different service centers but also not getting the proper treatment and paid service. Even worse they are certain that I will get into an accident and the car is in warranty and refusing to change the part at their cost.
Finally I would appreciate your direct advise & follow up on my complaint, appreciate a direct contact with the Middle East’s general manager or higher to discuss the continuous pending issues with the car and reach a satisfying solution.
Car chassis Number: 1141549
Motor Number: 45706
Dear Mazda,
I own Mazda 3, model 2015, I bought it from Ghabbour – EGYPT, I have kept my Mazda in perfect condition. I regularly maintained it, as well as servicing it at Mazda Egypt on every scheduled maintenance. Unfortunately, since the 30,000 Maintenance I faced a lot of problems in my car lead to change a lot of parts, I changed for example:
– Brake disk – front & back, 4 times from 30,000 to 60,000 km, IS THAT OK?
– Brake linings, 4 times as well.
– CV joint coupling
– Universal joint
– Coil spring
– Fuel pump twice
– Control arm
And many parts has been changed but I do not know the name of it, I know it was changed in warranty but my question now is “IS THAT NORMAL?”, the car is still new with 70,000 KM and in a very good condition.
In the 60,000 maintenance (still in the warranty period), I went to Mazda Plaza branch “Ghabbour” and they said that the “brake caliper” need an immediate change for my safety but the spare part in not available now and they will let me know when it is, now I wait for 7 months since last December and they part is available but they inform me as long as the car Kilometer is 70,000 so I have to pay the total cost of it, also they confirm that this decision taken by Mazda Japan itself!!
Now my questions is:
Is that normal to change all these spare parts in a new car?
Is it my problem that the brake caliper was not available in my warranty period ?
Is it OK with you if I have a deadly accident because as far as I know the brake caliper is a safety issue?
Therefore, I need an answer to my complaint, I look forward to receiving your proposal to resolve this matter, I’m suffering from your product.
Regards,
Ahmed Ibrahim.
Email: [email protected]
Phone: +201009499974
I bought your Mazda 5 at Kuala Lumpur, Malaysia. The car is less than 4 years old, and throughout these years, problems after problems keep popping out. So fed up with the quality of the car, and the servicemen can reply me, ‘they are the sales and service company, not the manufacturer’. So, hope the manufacturer, you Mazda Japan, can do a better job at making the cars, and perhaps also choosing your distributor carefully. I didn’t get any response even after writing in officially to the head of customer service and ceo of bermaz auto bhd. I guess you have chosen the wrong distributor.
Dear Sirs:
My wife bought a CX5 in Perú, while she was living there. She came to Ecuador and brought the car with her. The car has less than 10000 km of use and she would like to have regular services here in Ecuador with the brand dealer here (Maresa) but they say that won´t cover any warranty due to they did not sale the car. On the other hand Peruvian dealer (Derco) says that they won´t apply warranty if someone else do the services (doesn´t matter if they are a Mazda dealer too). As a result she have to travel 500Km to got service every 5000 km in order to keep warranty.
What she needs is that you keep the car warranties as a global brand, as far as she uses the dealer’s authorized service workshop in Ecuador.
Please, help us with this inquiry
Hello, good afternoon my name claudia vidal I am chilean and I live in Chile a short time ago I took my car to the maintenance of the 10,000km to the official service here in CHILE that is derco sa I was delivered on 04/13/2018 and my question It is as follows: I read in the manual that the motor oil is 5w / 30 or 5w / 20 but the service used 10W / 40 my question is the following is that the correct viscosity of my vehicle?
I also want to add that they are using a brand oil (lubritek) look for information regarding that oil and I have not found anything, I need answers I need support, thank you
Hi from Madagascar,
I bought a Mazda BT50 vehicle from an official Mazda distributor in Madagascar, 2 years ago. My vehicle had an engine failure two 2 months ago (after roughly 20 000 km), and I left it at the distributor for repair because the car is still under warranty.
I’m still waiting for my car because my distributor is supposedly waiting for an official response from Mazda Head Office in Japan before he can fix it, according to the so-called warranty. Should Mazda be sued so that it can honour its commitments, especially to a customer from a poor country like Madagascar?
This kind of behaviour of your distributor is far from the image you want to give worldwide, according to your ” CSR – Commitments to customers: striving to improve customer satisfaction through providing a Mazda brand experience that exceeds customer expectations “. Please, can you help me in solving quickly this problem ?
An update to my problem :
As per August 16th, my car is still with the Mazda official distributor in Madagascar, waiting for them to fix it under Mazda Corporation warranty.
Five months after the problem, I’ve got no satisfactory answer from Mazda official distributor onsite, as their last proposal was to share the motor reparation expenses, that’s not compatible with any kind of car warranty.
If Mazda Corporation’s commitment is that a Mazda brand experience will exceed customer expectations. The case in Madagascar is only to make money on the back of the Client.
Maybe, the last solution is to go to the court, asking for a new replacement car with financial compensation for the 5 months of the lost use of the vehicle.
I hope that Mazda Corporation’s CSR Manager can help me to solve quickly my case.
Best regards,
I want to let you know about the terrible customer service that my wife experienced with WEST HILLS MAZDA of BREMERTON, WASHINGTON, she called and emailed the service department to set up an appointment and was told she would be contacted later, well no contact was made. We have a free oil change coming to us for the MAZDA 6 and since we never were contacted we decided not to have them service our vehicle they are making your company look real bad. I am disappointed with MAZDA and this is a bad mark on your reputation and I will never recommend this establishment to anyone
I bought a 2017 Mazda CX5 and purchased the Mazda Mobile Start. I keep getting the username/password is incorrect message. After several phone calls by the saleswoman I was told my phone was the problem. I purchased a new phone (Samsung Galaxy S8). Now I’m that it’s not compatible and who ever runs Mazda Mobile Start will have to update their list of phones. If Mazda continues to offer this accessory I don’t think I should have to wait forever for a new phone model to be added to the compatible list. In the mea n time I have a remote start on a new vehicle that I can’t use. I would appreciate any help from Mazda.
We have an 18 month old Mazda 2. It has been working fine up until recently when we noticed a fault with the battery. the Mazda dealer told us we need a new battery at a cost of almost $100.
However, how is it possible that a new car like ours which has only done about 20,000km, requires a new battery already. Seems very strange it needs a new one already as well as unfair that we must pay for it. The help desk were unable to give us a clear answer as to why our battery has failed so soon. They implied that we left the car for a few days which is impossible as we drive everyday to work and back. Having owned numerous cars (mostly Ford, BMW) over the years, i have never experienced this problem before. We have also recently received notice of a recall to fix a fuel injection problem. Normally i wouldnt be too concerned but i am beginning to lose faith in this car company. Perhaps you are not as reliable as you make out. Please respond. thank you
Dear Sir
Re: Immediate help requested
I am a proud owner of a Highline Mazda 3, model 2015, which I have kept in perfect condition. I regularly maintained it, as well as servicing it at Mazda on every scheduled maintenance. I have always owned and loved Japanese cars. I worked very hard and saved for a very long time to be able to purchase my dream car: the Mazda 3. Unfortunately, at the end of July I was involved in an accident which damaged the front left part of the car. It was taken immediately to Mazda services located at the Ghabbour Mazda Katamya, ring road, in Cairo, Egypt, next to Mercedes.
A representative from Mazda named Andrew received the car, and said that after the initial estimate, I would receive the car after two to three weeks maximum. Although the estimate was way over priced, I could not imagine that anyone else fixing her. Due to some issues with Mr. Andrew my car sat in the sun for a month, while I tried to follow up with no cooperation from any of the Mazda customer services. It was almost as if they had no idea that my car was with them.
A month later another employee named Mr. Mosofa Helal Picked up the case due to Andrew no longer coming into work. We started over again and agreed that I do not wish for any more further delays. I was not kept up to date again. The car had some work done, after which it was parked for weeks due to certain parts being not available. I had agreed with Mr. Mostofa that I would be notified to purchase the parts myself to speed up matters. I was deliberately kept in the dark, and I believe the car was mistreated during this time at the center. I have been misled, while another employee which was responsible for my case also ended up leaving, and once again I was back to square one.
Now a third employee named Ahmed Eldemerdash Picked up my file, while four months have passed in this chaos. Things seemed to be getting done until they realized that due to the neglect and time period they have kept the car, other items have rusted in the motor, while the battery was eventually depleted due to neglect, as well as several other issues due to miss use on behalf of the service center. Once more the car file was passed to Mr. Waleed Abd El Latif who is treating all the above as if nothing has happened and asking me to cover all the costs, and refusing to take any of the responsibilities.
I paid cash for this car, to be debt free and enjoy a dream I had ever since long ago. Now it has turned into a nightmare, which I am desperate for some reasonable solution. I feel as if the car is being held ransom while detreating and loosing its value. I have not been able to enjoy it and am very stressed with the ignorance and lack of cooperation from the Ghabbour Mazda Katamya employees who are just out to take as mush money for very little customer service. I have always been insured with masda since day one of ownership. I was very unlucky that the accident took place just after the insurance policy had ran out and I did not renew it due to the fact there was no follow up or even a reminder.
I would therefore ask you look into my complaint with a view to resolve this issue without me having to be the victim. I look forward to receiving your proposal to resolve this matter knowing that the brief description above is just a little bit of what happened and how I am suffering emotionally and financially.
Best regards,
Haytham N. Bayoumi
I have recently purchased the CX3 Sport Nav 2017. When fuelled up to full tank i got an icon on the dash board. it is a circle with a line through it, next to the fuel guage. I have looked at the manual and cannot find what this means. Can someone please explain what this symbol means?
I have Mazda 6 2.5 year 2016 and having a problem of determining the oil capacity & the oil type (brand) that I should use. I have contacted our local dealer in Saudi Arabia but I was given different answers. Therefore I would appreciate very much your quidence in knowing the right capacity & type of oil to ensure & protect my investment.
Your prompt response is highly appreciated
Is there a Mazda Company or just a car? I say this because looking for someone to contact is like yelling into a black hole in space. I have a CX-9 label says made in Japan.
If someone could contact me back that would be appreciated but from what I read here it might be impossible. Hello Mazda are you out there?
Please let me know if you ever find them. Im sure we’d ALL like to be contacted back…but we’re not holding our breath. I listed a complaint on here back in December and STILL have not gotten a reply, nor do I even see my post here. Mazda service is a joke at best.
Supposed I would glad to own the first Mazda 3 skyactiv without doubt to the overall designed by Mazda, but after several times of repairing, now I was EXTREMELY DISAPPOINTED AND UNSATISFIED to the technician service in Malaysia.
Even this is new car, I don’t feel any great journey because the above matters are affected my drive very uncomfortable, annoyed, forth and forth repairing within this 3 months. I wait with no feedback from every complaint I did, no call no feedback, call and scold only get feedback, change parts only weekdays will do! Now still have to wait for HQ to call and inform when can repair my vehicle???
Went four times for repairing with no solution?
I did comment here, you moderate then ignore, don’t Mazda take my case seriously? Thanks for your ignored. I will make sure everyone know about this.
It’s only frustrating to receive a brand new car, assuming that the distributor in Egypt is actually following the guidelines set by Mazda. Unfortunately, Mazda doesn’t care enough to follow up on their ignorant and extremely unintelligent distributors. Receiving a car that has a manufacturing defect, and claiming that “there’s nothing” they can do… Ghabour Group (the distributor) delivered the car already two weeks after we paid for the car. Two days after, we discovered this defect in the left front door.
I have sent a comment some months ago without any response.
I am the owner of a Japanese Mazda CX-5 of 2012 made for japanese market.What i would like to know is whether the driver’s seat for the new Mazda CX-5 of 2016 match with the driver’s seat of the same model of 2012.
Please answer me the soonest possible.
I ask You to send the e-mail address of the headquarters of Mazda in Tokyo.I have a van Mazda which is already 40 years that looks great and operated. I want to Express my admiration and gratitude for such a diligent and high quality work of Corporation of Mazda, which is the flagship of Japanese car building.