Find below customer service details of Mazda Motor Corporation, including phone and address. You can reach the below contact for complaints or queries on Mazda vehicles, dealer locations, service centers, warranty, online shopping or other questions.
Mazda Head Office
Mazda Motor Corporation3-1 Shinchi, Fuchu-cho,
Aki-gun, Hiroshima, Japan
Mazda Customer Service
Phone: 1-800-222-5500
Other Contacts
Phone: 1-800-866-1998 (roadside assistance)
Phone: 1-800-639-1000 (dealer locations)
Phone: 1-866-984-7718 (loan support)
Phone: 1-800-945-6000 (Mazda Credit support)
International Support
Below are phone numbers of Mazda worldwide. Reach these numbers for new purchases, service center locations or other details.
Australia: 61-3-8540-1800 Belgium: + 32-3-860-6611 Canada: 905-787-7000 Czech Rep: + 800-900-994 China: 86-23-67458888 France: + 33-1-61-01-65-65 Germany: + 49-2173-943-0 Hong Kong: 852-2480-3363 India: 91-172-646655 Indonesia: (62-21) 2553-2800 Italy: + 39-06-60297-1 Japan: 81-82-282-1111 |
Malaysia: +60 (3) 7627 8888 Mexico: 1-800-016-2932 Netherlands: + 31-182-685-000 Portugal: + 351-21-351-2770 Russia: + 7-495-589-2480 Spain: + 34-91-418-5480 Singapore: 65-6363-3003 Turkey: + 90-212-336-95-95 Thailand: 66-2-664-4800 UK: + 44-1322-622600 UAE: 971-4-2994666 |
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Mazda Dealers (USA)
Click here to locate a Mazda dealer nearest to your address. Dealer locations can be searched by state or zip code.
Online Store
To purchase Mazda accessories online click here. Interior, exterior and audio/electrical accessories can be purchased from the link.
About Mazda Motor Corporation
Mazda was founded as Toyo Cork Kogyo Co., Ltd in the year 1920. It is a leading Japanese automobile manufacturer with operations in over 130 countries. Headquartered in Hiroshima, Japan, Mazda is mainly into the manufacture and sales of passenger cars and commercial vehicles. In 2010, the company sold some 12,85,815 vehicles worldwide. After Japan, most of the sales were from North America, Europe and China.
Employing close to 50,000 people worldwide, Mazda for fiscal 2011 had net sales of ¥541 billion. Besides Japan, Mazda has production sites in US, China, Taiwan, Thailand, Zimbabwe, South Africa, Ecuador and Colombia. Mazda has a long and successful business partnership with Ford Motor Company. Both the companies formed a capital tie-up in the year 1979.
Mazda’s global network includes China, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Australia, New Zealand, US, Canada, Colombia, Mexico,France, Finland, Germany, Italy, Ireland, Russia, Spain, Sweden, Turkey, UK, Bahrain, Israel, Qatar, UAE, Egypt, S.Africa, Zimbabwe, among others.
Mazda’s current product line-up includes Demio/Mazda2, Axela/Mazda3, Verisa, Atenza/Mazda6, Premacy/Mazda5, MPV/Mazda8, Biante, RX-8, Roadster/Mazda MX-5, CX-7, Mazda CX-9, Mazda Tribute, Mazda BT-50, Carol, AZ Wagon, Scrum Wagon and AZ-Offroad. As for the commercial vehicles, there are Bongo Van, Bongo Truck, Titan, Familia Van, Scrum Van, Scrum Truck, among others. For more information, visit the website or speak with a Mazda customer service representative.
I have a Mazda 3 sedan manufactured in 2019. For the second time, it happens to me that when washing the car externally with a Vap pump with a pressure of 150 bar, the car sometimes starts up and shows a fault on the salt panel. And at the same time the battery drops to 6 to 7 V. Starting is not possible even with an auxiliary battery. I doubt that the water penetrates between the exterior mirrors and the chassis, on the studs that are in the doors. It means that there is no good sealing between the rearview mirror and the chassis. I would like some advice, I would like to use a means to seal this conductive bare area, with silicone or something similar, which may harm the paintwork of the chassis.
I purchased my Mazda CX-5 2.5G 4wd high T/C on 24/12/2019. My windscreen was damaged due to rain and need to fix . Went to the shop and i waited for three months and i need to wait for god knows how long for the windscreen to arrived. I travel outstation everyday . No stock was the word i was told everytime i called up. This is not an excuse and i think your company need to realise our lifes are more important should another accident happened. Your company talk about our safety and i doubt so. When you all want us to buy your Mazda car say whatever you all can but when my windscreen having problem your answer is wait wait and no stock .
I will never buy Mazda car anymore . This is my second Mazda Car.
Have a Demio and when on park, reverse, neutral, drive or low gears, starts to vibrate / juddering when foot break is on. It’s like when the brakes have not been pressed enough. When on neutral with accelerator pedal slightly pressed, the vibrations stop. While driving, car is as smooth as it can be. Took it to Mazda dealer but could not find the fault as they did not experience the incident since it happens every so often but not all the time. Anyone here ever had such problems or encountered anything similar please?
I have Mazda CX9 model 2016. The charging system warning light illuminates while I am driving which affect air condition, power windows, horn and automatic gear transmission. I went to the service center in Riyadh KSA, and they told me that the alternator is spoiled and need replacement and charged me about 1200 $.
I wonder how is the alternator of a new 2016 japense car like Mazda spoiled after only 60000KM, Knowing that the expected life time of the alternator is about 200000KM or more
It should be noted that my use is light and I did all the scheduled service maintenance in its time at the dealer service center.
I’m the owner of 2017 Mazda6. During warranty period they replaced 6 (six) side mirror motors due to stop working after car wash. Now I have to replace 7th, but since the warranty expired, I have to pay almost 100 €. How many more I will replace them, because I intend to drive this car at least another 3-4 years? Should my next car be Mazda? I can’t believe that after six years of production and obvious designers fault, they can’t solve this problem. One may wonder what else they did wrong in the design which is not so obvious.
It is not due to the motor for the mirrors, but because of the vertically placed rear-view mirror, which leads to the production of water in the trunks, joints in the doors, and until the electric motors of the rear-view mirrors work, and sometimes they do not age, the voltage of the battery drops to 6 V.
This is a follow up to my Facebook complaint lodged with you on 25 September 2019 that I have a problem with my model :2017 Mazda CX 3 reg JSX 628 NW , this problem started last year after I serviced it on 10 /07/2018 for 45 447 KM ,It was attended to Mazda Allen Jones and upon enquiry on what might be a problem I was informed that it is because of a dirty petrol , so funny in that particular day in the morning when I drove to work there was no indication of engine light however upon knock off when I switched on the engine there is it , same to the current problem ( engine light on ) it was serviced on 12/08/2019 for 75516 KM not is at 79 KM , it happened the same way as above , It appeared when I switch on the engine after work in the afternoon .
I cannot keep on addressing same problem without any solution , and I strongly feel that Mazda if failing me in that when I called Allen Jones the guy whom I informed him that I have a problem while waiting for Jacaranda towing Co , raising the aforesaid facts said it might be caused by the petrol, they are closing at 17h00 , towing company had to keep the car overnight for storage , and was liable for transportation costs to Mazda Allen Jones , the receipt are forwarded via FB. The other issue which I raised with Mazda Allen Jones was that why this happens after service , I was informed that it has nothing to do with service.
The only people who informed me that the car is delivered was Jacaranda Towing Co yesterday morning the 26 September 2019 , Allen Jones only sms me at 16h17 that “Tomorrow your Mazda will receive tender loving care and we look forward seeing you at Allen Jones” .what kind of service is this .
It is very inconveniencing and problematic to drive a car which might at any time of the day it doesn’t matter where will I be : “engine light became on” while I am expecting to get value for the money I am paying, there should be service standard in that what service am I going to receive , is this problem going to be solved permanently , there should also be openness and transparency. What other avenues are in placed when I don’t have a car because of inconvenienced caused, and last year I was assured that it will never happened again.
The other reason for my email , I gave it a deeper thought that I should have on record other than FB communication to be able to attach in case this matter is escalated which I put on record that I will escalate it should my problem not be solved.
I have recently purchased a 1987 Mazda Cabriolet, 1600, with which I am extremely satisfied with and intend restoring to its original condition.
The vehicle is in excellent condition now but can stand additional work.
I am unable to locate any information re this model on any site and have been told this vehicle is could be rare.
I would appreciate any information about this model which was imported into New Zealand in the mid 1990,s.
As an earlier Mazda satisfied owner, I would appreciate any assistance you could give me this time.
Currently I have a Mazda CX9 which I bought in 2009 and mileage around 200k km. Recently I have experienced grinding, and stuttering and after i have sent to Mazda agent in Brunei, I was informed that the car have gearbox and transfer case issue and needs to be replace whole unit new. The cost offered is astronomical and more than the car value itself. I have asked Mazda, why do I have gearbox issue when I have 1) a much older car ie Kia Sorento (2003, mileage 450k km, Grand Vitara 1999, >500km), 2) perfect maintenance done by authorised Mazda 3) normal driving condition. Their response is normal wear and tear. So from what they are saying Mazda car is not reliable.