Contact Lowe’s: Find below customer service details of Lowe’s, including phone and address. You can reach the below contact for queries or complaints on Lowe’s products, store locations, refund/cancellation, online shopping, shipping, warranty or other questions. Besides contact details the page also offers information and links on Lowe’s products and services.
Lowe’s Head Office
Lowe’s Companies, Inc.
1000 Lowe’s Boulevard,
Mooresville, NC 28117
United States
Lowe’s Customer Service
Phone: 1-800-44-LOWES
Phone: 1-800-445-6937
Phone: 1-866-46-LOWES (Canada)
_____
Lowe’s Store Locations
Click here to locate a Lowe’s store nearest to your address. A local store can be searched by city, state or zip code.
Online Bill Payment
To pay your Lowe’s credit payment online click here. If you dont have a Lowe’s card, get one to enjoy low monthly payments, zero annual fee, discounts and much more.
About Lowe’s Companies, Inc.
Lowe’s was founded in the year 1946. A Fortune 50 company, Lowe’s is a leading home improvement retailer with over 1,750 stores in the United States, Mexico and Canada. In 2010, Lowe’s had sales of $48.8 billion. Headquartered in Mooresville, North Carolina, the company serves more than 15 million customers every week. Lowe’s stores in fact stock over 40,000 products. As of 2011, it employed some 234,000 people.
On the website, Lowe’s offers consumers more that 140,000 items that could be purchased by Visa, MasterCard, American Express, Discover and Lowe’s credit card. Products that can be purchased include washers & dryers, refrigerators, dishwashers, small appliances, vanities, bathtubs, toilet parts, showers & accessories, bathroom faucets, building supplies, flooring items, door hardware, safes, truck & trailer accessories, fireplaces, water heaters, home decor products, cooking appliances, lighting & fans, garden tools, outdoor power equipments, paint, plumbing items, windows and doors, and much more.
Note that shipping and tax estimates are based on the Zip code of the shipping address. Each item displays available delivery method options of UPS/USPS, Lowe’s Home Delivery, or Free In-Store Pickup. If not satisfied with an item, Lowe’s offers a 90-days return policy for refund or exchange (terms apply). Visit the website or speak with a Lowe’s customer service representative for more details.
I was at the Brunswick, GA location today to look for a specific item. I have never experienced customer service as bad as this store has!
After searching for 30 minutes, 3 different associates walked past me with no acknowledgement at all. I decide to go to customer service where I counted 8 people standing around talking to each other, one was helping a customer while she was on the phone and she said she’d be right with me. No acknowledgement from the other 7. Finally, after standing there for 10 minutes, a boy asked if I needed anything. He waves his arm “Its in aisle 40.” I said, I don’t know where aisle 40 is, and he waves his arm and points, “it’s that way.” After another 15 minutes, I finally find aisle 40 and the item is not there. Now I’m angry. I called customer service to speak to a manager because this is ridiculous. While I was on hold for 20 minutes, I wander up and down aisles searching for my item, 4 more associates walk past me, not a smile, nobody asking if I needed help, just walking right by me. I finally find the item I was searching for on aisle 38.
The associate at the self check out knew what customer service was about. She greeted me with a smile and if I found everything ok. I told her in was going to complain about the horrible customer service in this store, but not her. She sets an example what customer service should be like.
Now, I am a retail store manager, and I know, it’s polite to walk with the customer and help them find what they need. If ANY of my associates treated customers the way these Lowes Associates had, they’d be written up and coached on how to properly treat customers. Or I’d find new help, people who care about their customers and their job.
1hr 45 minutes to find a $13 item!
And no manager answered my call.
I went yesterday to purchase a window unit ac. I was told using my lowes credit card I could get 5% or 6 months interest free. I chose 5% when I got home and looked at my receipt. I noticed he did not take the 5% off. Today I called up there, talked to customer service, explained to her the situation, her words – AC is not a item we do. Then just hung the phone without hearing out.
LOVE Lowe’s but Lowe’s doesn’t love me back.
I received your feedback survey and would like to share my disappointment with Lowe’s lack of discount program opportunities for repeat customers that do not have a Lowe’s credit card or contractor’s license and also Lowe’s insensitivity to customer time and loyalty.
DISSAPOINTMENT #1
I was disappointed when, on 4/10, I made several purchases totaling over $2,000.00 and my business was denied a Lowe’s credit card. I was then advised by your ProDesk representative and Store Manager/Johnny that Lowe’s does not offer a discount program or opportunities for persons paying with cash – in fact, discount programs were only available for persons/business’ with a Lowe’s or business credit card.
DISSAPOINTMENT #2
I was equally disappointed on 4/19.
After paying for Shutters to be measured and scheduling the appointment, and then no one honored the scheduled appointment. I received a call from Kristi on 4/30 to confirm appointment date/time however no one came, even though repeated voice messages were left requesting a status update.
As an African American consumer and a small business owner, I’m all too familiar with the ‘power of the dollar’ and made the deliberate decision to frequently shop at Lowe’s and not Home Depot. But where’s the love? Is it in your new slogan,”Do it right for less. Start at Lowe’s.” Maybe NOT for me.
Of late there’s been other unpleasant moments I’ve had while shopping at Lowe’s. I understand that during these difficult times, as the country continues to respond to COVID, may cause a decrease in support staff. I am also encouraged and eagerly anticipate a time when Lowe’s places a greater emphasis on the ‘do-it-yourself customers’ rather than the professionals.
NOW IS THE ‘perfect’ TIME to truly own your slogan.
I have bought appliances from Lowe’s for many years never had any problem until I bought this washer 7days ago. I hate it it takes 1hour and 20 minutes or longer to wash a load of my husband work clothes .then they are not clean .I have washed 3 loads of clothes in this machine .will Lowe’s take the machine back and give me a different washer .I really hate this machine I have never owned a media washer. This washer has a 4.5 tub a flasher that just goes around a little stops then does it again .I am just not happy with it
I am a member holder card of Lowes. I started ordering the appliance since January 19, 2021 over the phone. (Washer and Dryer) Boy didn’t I have a joy ride with customer service!!!! After confirming that the appliance would be delivered on January 30, 2021, I sat back and waited to be told the day before delivery. However it was not the case as I had to navigate online the status of the order day before delivery and found nothing. I then called to find out the latest only to be told that Lowes could not find the appliance and had to order from a different company. The new date of delivery was to be February 7/2021. In the meantime I get an mail informing me to pick up accessories which was not the case when we placed the order. I categorically emphasized that Lowes does from ordering everthing to delivery and hauling the old parts since they are tenants in the unit not me. I then found out that the haul part was also missing. So a new order had to be made all the while so many emails were sent and was on the phone going back and forth about one simple order. Lowes wasted a lot of my time and am very diasappointed and angry. That is not the way to handle customers. While I am on the subject matter, it is also so difficult to get an employee to assist in-store with what you want to purchase when yo are not sure of the item.
Does anyone in the Lowe’s store’s Pro service desk n Milford Delaware answer the phone or return telephone calls. I have been waiting or calling for two days. Does anyone care?
You may want to update the Lowes contact info you have listed above, as Lowes no longer offers email support. Only telephone. If you don’t believe me, try to send an email and you’ll receive an autoreply that their email address is “unavailable”. So, the next time they screw up your online order (as they have done to me twice now), you have to call and wait on hold for over 45 minutes to get any kind of resolution for THEIR mistake.
We ordered a garage door the end of March. We were told that the item would be delivered By the 29th of April. It is now may 11th. We have had the funds taken out and put back in more than 6 times since, which has caused us confusion We had to call customer service to make sure our order was still in process. We have been put on hold for hours on end multiple times with their customer service only to get no answers and even hung up on. On top of that come to find out in the process they don’t even offer installation. Now our garage door is with a 3rd party who has a hefty price to install and is continuing to try and push the installation further out everytime we ask when he’ll be here!! I want my garage door and I am so disappointed on how you all do business!! Home depot for life from here on out! I don’t want a response with an apology, because you all have proven over and over and over customer service is not a priority care at all! You all are just as bad as Walmart!
We live in Venice Fl. We went up North for Christmas with our family. We arrived home late on New Years Eve to find our LG refrigerator was dead. Everything in the freezer melted!!] The temp in the refrigerator was 50°!! We have no idea when it quit, we were gone 8 days. We felt this is an inconvenience, but we have extended warranty, it should be taken care of! Our first service tech arrived a week after we called. He walked in pulled the refrigerator out, took panel off, said ” It needs a new compressor, I’ll order one” should three to five business days and he left, maybe here 6 min. I believe we waited another week, hearing nothing. I called the plan administrator, and was told we were waiting on Lowes to agree to approve the labor charge, it apparently was over the usual and customary. After receiving approval they still needed to order the compressor. Several days later a service tech arrives with a box I’m thinking of this is it! NO !! He goes the over to the refrigerator, which is still pulled out, because our thinking was it wouldn’t be long before.it would be repaired. Thought wrong!! He steps behind the refrigerator, comes back out and says he can’t fix it, he would.send someone out tomorrow. He’s tech number two, refrigerator still not repaired! Next day tech number three arrives. He works on the refrigerator for some time. By the way they are replacing the compressor. He finishes his work and buttons it up. He turns on ice makers, sets the temp, and says we can start using it the next day! Hallelujah!! The next morning can’t arrive soon enough, we open the refrigerator door and its warmer than before!! I make another call to report the failed attempt. My husband was told by someone they would be out to take.pictures of serial numbers and model number. This.gives me false hope we.may get it replaced, as I felt.it should have been, after this length of time. We are living out of a cooler!! You don’t provide a loaner any more, which I think you should reconsider. You could take a week to talk it over. A few days later tech number four arrives and works quite a while. It appeared he made several calls to someone during the repair process, maybe being advised? End of day repair complete!!!
It took three weeks, four repair techs, and numerous phone calls for one three old refrigerator.
If you haven’t figured it out, I am not a satisfied customer! Talking with different people, they could not believe this process took so long. I will continue to share this story with everyone I know.
We also have had both ice makers replaced and a service call on the upper one for leaking. I know you just sell the product but do an unacceptable job on service. It was a terrible inconvenience for us!! It gives you false hope when you have the extended warranty and it takes three weeks to have a completed repair will probably not make any large purchases with you in the future. .You get zero stars. I HOPE YOU CAN SEE MY FRUSTRATION!!!!
.
I would like to lodge a complaint about The management at NW Greenville Lowes. I purchased a refrigerator on July 7 2019. I was told at that time the refrigerator was in the Lowes warehouse and could be delivered on July 22. On Sunday July 21 I was called and was told the refrigerator did not make it on the delivery to the store, and was assured that it would be delivered the following Thursday or Friday. I made the request to speak with a manager. I was sent to Tosha, who was very rude. I asked about why I was told it was in the warehouse and then not called until the day before delivery. I asked about compensation since I had already made plans to take off on Monday and could not change. I was having to make additional arrangements later in the week but no one could tell me which day to take off. I was told by Tosha that she would talk to me on Saturday about compensation. I called on Saturday and asked for Tosha. I was told she was busy. I left my name and number for her to return my call. NO RETURN CALL WAS MADE. I was now going on 3 weeks without a refrigerator. I went to the store on Thursday July 25 to check on the delivery since I had not heard anything about the delivery. I was told at that time the refrigerator was not delivered again. After spending some time with the salesman, I was told that the refrigerator was out of production until the end of August. I tried to pick out another refrigerator in the same price range and comparable accessories. I was never offered the option of an upgrade or discount since I would now have to wait another 5 weeks. I was offered a loaner which was delivered. . After asking to speak to a manager, I told them I had spoke to Tosha. They did not want to get involved and said they would email her with my info, which she already had. I never heard from her. I called on Saturday and was told she was busy and would call me. I left my name and number again. I have never received a call back
I ordered a dishwasher in store at the Camden, DE Lowe’s. I was told they would call when it arrived. They did not; I had to call them. Thy said it would be delivered by their service the next day. It was not; I had to call the service, who gave me a run around. I then called Lowe’s who said they would deliver it within an hour. They didn’t; they called to say they did not have my dishwasher. I had to go to the store the next day. The manager, Mike, said it would be delivered that day. It was delivered and to Mike’s credit, I was given a rebate for my trouble.