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Contact of Lowe’s customer service (phone, email)

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Contact Lowe’s: Find below customer service details of Lowe’s, including phone and address. You can reach the below contact for queries or complaints on Lowe’s products, store locations, refund/cancellation, online shopping,  shipping, warranty or other questions. Besides contact details the page also offers information and links on Lowe’s products and services.

Lowe’s Head Office
Lowe’s Companies, Inc.
1000 Lowe’s Boulevard,
Mooresville, NC 28117
United States

Lowe’s Customer Service
Phone: 1-800-44-LOWES
Phone: 1-800-445-6937
Phone: 1-866-46-LOWES (Canada)

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Lowe’s Store Locations
Click here to locate a Lowe’s store nearest to your address. A local store can be searched by city, state or zip code.

Online Bill Payment
To pay your Lowe’s credit payment online click here. If you dont have a Lowe’s card, get one to enjoy low monthly payments, zero annual fee, discounts and much more.

About Lowe’s Companies, Inc.
lowe-storeLowe’s was founded in the year 1946. A Fortune 50 company, Lowe’s is a leading home improvement retailer with over 1,750 stores in the United States, Mexico and Canada. In 2010, Lowe’s had sales of $48.8 billion. Headquartered in Mooresville, North Carolina, the company serves more than 15 million customers every week. Lowe’s stores in fact stock over 40,000 products. As of 2011, it employed some 234,000 people.

On the website, Lowe’s offers consumers more that 140,000 items that could be purchased by Visa, MasterCard, American Express, Discover and Lowe’s credit card. Products that can be purchased include washers & dryers, refrigerators, dishwashers, small appliances, vanities, bathtubs, toilet parts, showers & accessories, bathroom faucets, building supplies, flooring items, door hardware, safes, truck & trailer accessories, fireplaces, water heaters, home decor products, cooking appliances, lighting & fans, garden tools, outdoor power equipments, paint, plumbing items, windows and doors, and much more.

Note that shipping and tax estimates are based on the Zip code of the shipping address. Each item displays available delivery method options of UPS/USPS, Lowe’s Home Delivery, or Free In-Store Pickup. If not satisfied with an item, Lowe’s offers a 90-days return policy for refund or exchange (terms apply). Visit the website or speak with a Lowe’s customer service representative for more details.

All posts are published by our dedicated team of writers who curate, gather and produce relevant content for public. Leave a feedback or report inaccurate information using the Comments form below.

70 Comments

  1. I was at the Brunswick, GA location today to look for a specific item. I have never experienced customer service as bad as this store has!
    After searching for 30 minutes, 3 different associates walked past me with no acknowledgement at all. I decide to go to customer service where I counted 8 people standing around talking to each other, one was helping a customer while she was on the phone and she said she’d be right with me. No acknowledgement from the other 7. Finally, after standing there for 10 minutes, a boy asked if I needed anything. He waves his arm “Its in aisle 40.” I said, I don’t know where aisle 40 is, and he waves his arm and points, “it’s that way.” After another 15 minutes, I finally find aisle 40 and the item is not there. Now I’m angry. I called customer service to speak to a manager because this is ridiculous. While I was on hold for 20 minutes, I wander up and down aisles searching for my item, 4 more associates walk past me, not a smile, nobody asking if I needed help, just walking right by me. I finally find the item I was searching for on aisle 38.
    The associate at the self check out knew what customer service was about. She greeted me with a smile and if I found everything ok. I told her in was going to complain about the horrible customer service in this store, but not her. She sets an example what customer service should be like.

    Now, I am a retail store manager, and I know, it’s polite to walk with the customer and help them find what they need. If ANY of my associates treated customers the way these Lowes Associates had, they’d be written up and coached on how to properly treat customers. Or I’d find new help, people who care about their customers and their job.

    1hr 45 minutes to find a $13 item!
    And no manager answered my call.

  2. LOVE Lowe’s but Lowe’s doesn’t love me back.

    I received your feedback survey and would like to share my disappointment with Lowe’s lack of discount program opportunities for repeat customers that do not have a Lowe’s credit card or contractor’s license and also Lowe’s insensitivity to customer time and loyalty.

    DISSAPOINTMENT #1
    I was disappointed when, on 4/10, I made several purchases totaling over $2,000.00 and my business was denied a Lowe’s credit card. I was then advised by your ProDesk representative and Store Manager/Johnny that Lowe’s does not offer a discount program or opportunities for persons paying with cash – in fact, discount programs were only available for persons/business’ with a Lowe’s or business credit card.

    DISSAPOINTMENT #2
    I was equally disappointed on 4/19.
    After paying for Shutters to be measured and scheduling the appointment, and then no one honored the scheduled appointment. I received a call from Kristi on 4/30 to confirm appointment date/time however no one came, even though repeated voice messages were left requesting a status update.

    As an African American consumer and a small business owner, I’m all too familiar with the ‘power of the dollar’ and made the deliberate decision to frequently shop at Lowe’s and not Home Depot. But where’s the love? Is it in your new slogan,”Do it right for less. Start at Lowe’s.” Maybe NOT for me.

    Of late there’s been other unpleasant moments I’ve had while shopping at Lowe’s. I understand that during these difficult times, as the country continues to respond to COVID, may cause a decrease in support staff. I am also encouraged and eagerly anticipate a time when Lowe’s places a greater emphasis on the ‘do-it-yourself customers’ rather than the professionals.

    NOW IS THE ‘perfect’ TIME to truly own your slogan.

  3. Abbie mckay Reply

    I have bought appliances from Lowe’s for many years never had any problem until I bought this washer 7days ago. I hate it it takes 1hour and 20 minutes or longer to wash a load of my husband work clothes .then they are not clean .I have washed 3 loads of clothes in this machine .will Lowe’s take the machine back and give me a different washer .I really hate this machine I have never owned a media washer. This washer has a 4.5 tub a flasher that just goes around a little stops then does it again .I am just not happy with it

  4. MACRINE MAYANJA Reply

    I am a member holder card of Lowes. I started ordering the appliance since January 19, 2021 over the phone. (Washer and Dryer) Boy didn’t I have a joy ride with customer service!!!! After confirming that the appliance would be delivered on January 30, 2021, I sat back and waited to be told the day before delivery. However it was not the case as I had to navigate online the status of the order day before delivery and found nothing. I then called to find out the latest only to be told that Lowes could not find the appliance and had to order from a different company. The new date of delivery was to be February 7/2021. In the meantime I get an mail informing me to pick up accessories which was not the case when we placed the order. I categorically emphasized that Lowes does from ordering everthing to delivery and hauling the old parts since they are tenants in the unit not me. I then found out that the haul part was also missing. So a new order had to be made all the while so many emails were sent and was on the phone going back and forth about one simple order. Lowes wasted a lot of my time and am very diasappointed and angry. That is not the way to handle customers. While I am on the subject matter, it is also so difficult to get an employee to assist in-store with what you want to purchase when yo are not sure of the item.

  5. Does anyone in the Lowe’s store’s Pro service desk n Milford Delaware answer the phone or return telephone calls. I have been waiting or calling for two days. Does anyone care?

  6. You may want to update the Lowes contact info you have listed above, as Lowes no longer offers email support. Only telephone. If you don’t believe me, try to send an email and you’ll receive an autoreply that their email address is “unavailable”. So, the next time they screw up your online order (as they have done to me twice now), you have to call and wait on hold for over 45 minutes to get any kind of resolution for THEIR mistake.

  7. Heather Postier Reply

    We ordered a garage door the end of March. We were told that the item would be delivered By the 29th of April. It is now may 11th. We have had the funds taken out and put back in more than 6 times since, which has caused us confusion We had to call customer service to make sure our order was still in process. We have been put on hold for hours on end multiple times with their customer service only to get no answers and even hung up on. On top of that come to find out in the process they don’t even offer installation. Now our garage door is with a 3rd party who has a hefty price to install and is continuing to try and push the installation further out everytime we ask when he’ll be here!! I want my garage door and I am so disappointed on how you all do business!! Home depot for life from here on out! I don’t want a response with an apology, because you all have proven over and over and over customer service is not a priority care at all! You all are just as bad as Walmart!

  8. Donna High Reply

    We live in Venice Fl. We went up North for Christmas with our family. We arrived home late on New Years Eve to find our LG refrigerator was dead. Everything in the freezer melted!!] The temp in the refrigerator was 50°!! We have no idea when it quit, we were gone 8 days. We felt this is an inconvenience, but we have extended warranty, it should be taken care of! Our first service tech arrived a week after we called. He walked in pulled the refrigerator out, took panel off, said ” It needs a new compressor, I’ll order one” should three to five business days and he left, maybe here 6 min. I believe we waited another week, hearing nothing. I called the plan administrator, and was told we were waiting on Lowes to agree to approve the labor charge, it apparently was over the usual and customary. After receiving approval they still needed to order the compressor. Several days later a service tech arrives with a box I’m thinking of this is it! NO !! He goes the over to the refrigerator, which is still pulled out, because our thinking was it wouldn’t be long before.it would be repaired. Thought wrong!! He steps behind the refrigerator, comes back out and says he can’t fix it, he would.send someone out tomorrow. He’s tech number two, refrigerator still not repaired! Next day tech number three arrives. He works on the refrigerator for some time. By the way they are replacing the compressor. He finishes his work and buttons it up. He turns on ice makers, sets the temp, and says we can start using it the next day! Hallelujah!! The next morning can’t arrive soon enough, we open the refrigerator door and its warmer than before!! I make another call to report the failed attempt. My husband was told by someone they would be out to take.pictures of serial numbers and model number. This.gives me false hope we.may get it replaced, as I felt.it should have been, after this length of time. We are living out of a cooler!! You don’t provide a loaner any more, which I think you should reconsider. You could take a week to talk it over. A few days later tech number four arrives and works quite a while. It appeared he made several calls to someone during the repair process, maybe being advised? End of day repair complete!!!
    It took three weeks, four repair techs, and numerous phone calls for one three old refrigerator.
    If you haven’t figured it out, I am not a satisfied customer! Talking with different people, they could not believe this process took so long. I will continue to share this story with everyone I know.
    We also have had both ice makers replaced and a service call on the upper one for leaking. I know you just sell the product but do an unacceptable job on service. It was a terrible inconvenience for us!! It gives you false hope when you have the extended warranty and it takes three weeks to have a completed repair will probably not make any large purchases with you in the future. .You get zero stars. I HOPE YOU CAN SEE MY FRUSTRATION!!!!

    .

  9. I would like to lodge a complaint about The management at NW Greenville Lowes. I purchased a refrigerator on July 7 2019. I was told at that time the refrigerator was in the Lowes warehouse and could be delivered on July 22. On Sunday July 21 I was called and was told the refrigerator did not make it on the delivery to the store, and was assured that it would be delivered the following Thursday or Friday. I made the request to speak with a manager. I was sent to Tosha, who was very rude. I asked about why I was told it was in the warehouse and then not called until the day before delivery. I asked about compensation since I had already made plans to take off on Monday and could not change. I was having to make additional arrangements later in the week but no one could tell me which day to take off. I was told by Tosha that she would talk to me on Saturday about compensation. I called on Saturday and asked for Tosha. I was told she was busy. I left my name and number for her to return my call. NO RETURN CALL WAS MADE. I was now going on 3 weeks without a refrigerator. I went to the store on Thursday July 25 to check on the delivery since I had not heard anything about the delivery. I was told at that time the refrigerator was not delivered again. After spending some time with the salesman, I was told that the refrigerator was out of production until the end of August. I tried to pick out another refrigerator in the same price range and comparable accessories. I was never offered the option of an upgrade or discount since I would now have to wait another 5 weeks. I was offered a loaner which was delivered. . After asking to speak to a manager, I told them I had spoke to Tosha. They did not want to get involved and said they would email her with my info, which she already had. I never heard from her. I called on Saturday and was told she was busy and would call me. I left my name and number again. I have never received a call back

  10. Phil Spampinato Reply

    I ordered a dishwasher in store at the Camden, DE Lowe’s. I was told they would call when it arrived. They did not; I had to call them. Thy said it would be delivered by their service the next day. It was not; I had to call the service, who gave me a run around. I then called Lowe’s who said they would deliver it within an hour. They didn’t; they called to say they did not have my dishwasher. I had to go to the store the next day. The manager, Mike, said it would be delivered that day. It was delivered and to Mike’s credit, I was given a rebate for my trouble.

  11. Don Grafton Reply

    I ordered a washer and dryer estimated to be delivered Aug 7th, after it did not come I revisited the store and was told it would come Saturday August 10.
    I received a phone call before 8AM that it was loaded on the truck, at 3PM I received a phone call it would not be delivered that day
    I waited all day I pleaded with the drive to deliver but he said no
    The store manager is Jessica Barmore , Bossier City Louisiana , Airline Drive
    I will buy from Home Depot even it it cost more
    I canceled my Lowes CC which I spend about 1000 per month

  12. Marla Young Reply

    I have had the WORST service ever! I have been a Lowes customer for many years. I purchased appliances in November of 2018 from the store in East Point, Ga. A refrigerator, microwave, dishwasher, and oven. My appliances were scheduled to be delivered in March of 2019. On the day of delivery I only received a refrigerator, microwave and dishwasher. I found out later from the sales person that my stove was NEVER ordered! I had to wait 3.5 weeks to receive one. Therefore, this meant that I had to eat out everyday. When the dishwasher was opened and taken out of the box it was damaged. Therefore, I had to send it back and wait 3 weeks for a new one. When I finally received my stove I went into the store to follow up on the ETA of the dishwasher. It was discovered that when the dishwasher was picked up someone failed to “log it in” which meant that according to Lowes records I had a dishwasher and a new one was NEVER ordered. Luckily I was able to find one in my brand and color in the store. Otherwise I would have had to wait 34 days to receive one. The dishwasher was delivered the next day. However, installation was not included. I was told that it would be for my inconvenience just to make sure that I purchased the attachment I needed to hook it up. The dishwasher was delivered on a Saturday, I called the store on Thursday to speak with the manager Emmitt. I could not get any resolution so I reached out to corporate customer service. They in turn got Emmitt on a three way call with me. Emmitt assured me that he would take care of this issue personally and make sure that my dishwasher was installed ASAP. He was to follow up with me the same day. That did not happen. I called the store the next day to speak with him. He was not available. By the way, the front desk staff are HORRIBLE! They hang up on you and cut you off while you are asking your question. Emmitt finally scheduled my installation for Friday. However, that did not happen. He was supposed to call me to confirm the time for installation. When I did not hear back from him by the time I got off from work at 4:30 I drove over to the store to find out that he was gone for the day. I then reached out to customer service again, who by the way was supposed follow back up with me in 24 hours from my initial call. That NEVER happened. Moving on, I later received a call from Mia. She started by apologizing and saying that they were trying to find a dishwasher for me. I explained to her that I already had my dishwasher I was only waiting on installation. At that point she was relieved and attempted to get the installation the same day. She was unsuccessful. However, the installer said that he could come the next day between 10-12p, I agreed. Needless to say that did not happen. On Saturday morning Emmitt called me to confirm that I was scheduled for installation for 10-12 and that he had already spoke with the installer. The installer called me at 11:43 to be exact to tell me that he had just received notification that he had to do the install. His statement was a bit puzzling since Emmitt had already confirmed the appointment. The installer told me that he had about 30 mins left on the current job and it would take him 45 mins to get to me. At 1:30 I called the store and asked to speak with Emmitt, I was told that he was gone for the day. I then asked to speak to Mia. Mia was able to get in contact with the installer. Ultimately, he did not arrive to my house until 3p. My whole day was wasted. I had actually left 15 mins prior and had to have my neighbor to go down and let him in. On Sunday, I received a call from Kendra. She was calling to apologize for everything that was going on, not realizing that the installation had been completed. I have been attempting to reach Emmitt since yesterday 4/22/19 at 12. Every time I called I was told he was in a meeting up until 4:30 when I got off. I drove to the store after work. By the time I reached there at 5:15 he was gone. I was then put in contact with Reggie, another store manager. Reggie assured me that he would send Emmitt a email and that he himself would follow up with me the next day. At 1:30 I realized that I had not heard from anyone, therefore, I decided to call the store. The person that answered was VERY nasty. She did not identify herself when she answered, and she hung up on me. When I called back she answered the phone as if she was at home. I asked for her name, it is Mya. Mya needs to be sent home permanently!!!! I then called corporate to report her and to follow up with my original complaint. The representative that helped me was name Rakita. She was nothing but a blessing. She was able to validate my concerns and put me in contact with Russell, the appliance manager and my original salesman. Russell listened to my concerns and promised that he would follow up with me by the end of business today or first thing in the morning. I have ALWAYS been a loyal LOWES customer. I see Home Depot in my near future. Or maybe Lowe’s need to do so housecleaning at this location. The people there are HORRIBLE. Henceforth, its all the zip code!

    Marla Young

  13. My husband and I have had our second bad experience at Lowe’s West Hazleton Pa. First time we went to look at kitchen.countertops. We were charged $35 to have someone come and measure when we paid we were told someone would contact us within 3 days to make an appt. We waited a week and no contact We went back to the store Customer service told us Lowe’s doesn’t offer that service anymore and refunded our money We decided to try again today, April 13,2019. Picked out a faucet and sink to purchase. Went to the Kitchen dept Had press the help button twice After 20 minutes of waiting and no one in sight. Left the faucet and sink in the cart Headed to Customer Service to let them no we won’t be back Manny at customer service desk was very rude Talking to a customer and saw me standing there and started speaking in Spanish He, the cashier and customer all started laughing and looking at me Finally the cashier asked if she could help me I told her the store sucks no assistance in kitchens So we will go to Home Depot. Manny being rude said to go ahead. I guess Lowe’s makes enough money so I will go to Home Depot.even though they are further away

  14. LaWanda Tyson Reply

    Hi I had a complete kitchen remodel done through Lowe’s last year, purchased the appliances and all, it has not been less than six (6) months and part of the tile in the Kitchen Floor is splitting and the floor underneath moves when you walk on it. I have contacted the Contractor and Lowe’s via email. The contractor sent someone to check the floor about two weeks ago and it’s been silence since then. Kitchen remodels cost a lot of money and they promise to fix anything that goes wrong while you are under warranty. I haven’t gotten any results. So much for using them for anything else

  15. Etta Warren Reply

    I purchased a refrigerator from Lowe’s on Wednesday, February 27, 2019 in Kinston, NC. My delivery was scheduled for Saturday, March 2, 2019 between 8am-8pm. When I asked why was the delivery window so big, their response was ” we will call you 30 min before we deliver.” I was disappointed because I would have to lose a day of work waiting for my refrigerator. Saturday, March 2, 2019, I called Lowe’s around 5 pm, and the manager said that his delivery truck was back at the store and put me on hold. Then the manager told me that he will check into somethings and call me back. The manager never called me back. I called Lowes back Monday morning, March 4, 2019 and I was told that I my refrigerator will be delivered before 12:00 pm. I told the manager that I lost a day of work Saturday, the manger reply was I am sorry about that. So I also lost half day of work on Monday. This was poor service, Lowe’s did not even try to give me a courtesy call on Saturday and the manager never called me back. I do not plan to purchase from Lowe’s again and plan to spread the poor customer service to my friends and on social media groups. An apology should have been the first thing that came from the manager.

  16. Yixuan Guo Reply

    I called your customer care today for a lost delivery. The issue is very simple, and I only explained the issue with your representative for 5 minutes. She first put me on hold for transferring to another customer care department to file a claim. After I waited for 30 minutes, she suddenly picked up the phone again and said she was going to file a claim to FedEx. After I asked how long I need to wait for the next step, she told me to wait and put me on hold for another 30 minutes. It is hard to understand why she had put me on hold twice for so long time. What’s even worse, she didn’t explain or apologize for the long holding time. When she finally came back, she told me this was her first time to work on the lost delivery issue. I can not understand why she has to spend 30 minutes each time for a simple question, and why Lowe’s hires people who can not even work on the basic refund job. I am sure that I can not do any business with Lowe’s in the future due to this customer care experience.

  17. A purchase from hell – I purchased 2 toilets online on October 6. Went to pick them up on Oct 9. While checking the toilet on display I noticed that 1 of them would not fit in my small bathroom. I decided to pickup only one and return the 2nd one. While signing the paperwork to pick up I noticed the amount on the pickup receipt is incorrect and I told customer service. The lady was very rude and she said the product does not leave the store until you sign the document. I said I have no problem signing the document but it needs to have the proper amount of $190 VS the $252. I asked her to at least write the correct amount on the paperwork and she refused. I final had enough and ended up signing although the amount was wrong. It is October 19 (10 days later) and the credit for 1 of the toilets has not even hit my account. I called Lowes asking they kept me on hold and then they told me the credit is completed from their end and did not go through their online process yet and they can’t do anything about it. WHAT A SHAME. Never buying from their again. Now I have to fight this again in a week time. They seem to be completely lost.

  18. I have noticed a steep decline in Lowe’s Glasgow, Ky.
    Often hear customer needing service being paged to the same departments over and over again. It is obvious they don’t have enough help. They must be trying to phase out the older help. New kids don’t know the answers to your questions.
    Shelves are often empty of the items we need to finish our jobs.
    We need this store in our small town but the hand writing is on the wall, Lowe’s is on the same road as Sear, J.C.Penny’s and others.

  19. Kathleen Patterson Reply

    On Saturday 9-8-2018 I had a Whirlpool washer delivered after waiting for 2 weeks for delivery. The washer was very damaged so I refused it. I am 68 years old and recovering from knee replacement surgery. I tried for over 30 minutes to call the store to request a replacement but no one ever answered the phone. I had to get in the car in the rain drive to the store to get help. When I walked into the appliance department there were 3 sales reps standing at the register. The man that waited on me acted like I was bothering him. I told him of my problem and he finally got a new invoice issued for a new washer to be delivered the next day. Never once did he offer any apology for what had happened. When we went to customer service desk I saw a lady sitting at the desk and the phone was constantly ringing and she made no effort to answer it so that told me why my calls weren’t answered. This was a definite lack of customer service in the store. I was very disappointed because I have purchased several things from this store but now I wonder if I will make any more purchases.

  20. For many years, my company has purchased large quantities of wire, electrical supplies and materials. I have most recently reached out to the corporate office with some concerns regarding the delivery of our orders.

    I have to date not received or spoken to anyone in upper management that has been able to provide me with the affirmation that the current delivery issues are being looked into and are attempting to be rectified.

    I have already spoken to the Customer Service Department several times who state they cannot assist me . I have also spoken to the Lowe’s manager who advised me “There is nothing I can do about the delivery service!” This is unacceptable.

    My companies expectation is that the time and date a delivery is scheduled for is adhered to. Material cannot and should not be signed for by a random person, but an assigned employee who is expecting the material. Orders should not be dropped off and left at homes or addresses after business hours, unattended in hopes that it will remain there until the next business day.

    I understand that sometimes unforeseen circumstances arise however, these have occurred more and more often and I am loosing material to theft, losing money while workers are waiting on material that is either late or never arrives.

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