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Contact of KFC South Africa customer service

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Contact KFC – South Africa: Find below customer service details of KFC South Africa, including phone and email. Besides contact details, the page provides a brief overview of the restaurant chain and its services. Reach KFC South Africa customer service below for complaints, queries or feedback.

KFC Head Office
KFC (Pty) Ltd
Block C, 4 Bruton Road,
Bryanston, 2021

KFC Customer Service
Phone: 0860 100 222
Email: [email protected]
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About KFC South Africa
KFC store south africaKentucky Fried Chicken (KFC) began operations in South Africa in the year 1971. The fast food restaurant chain has over 820 stores, mostly franchise owned. Yum! Brands, Inc is the holding company of KFC.

The menu at KFC restaurants include fried chicken, burgers, wraps, fries, salads, drinks and ice creams. Popular burgers include Colonel Burger, Crunch Burger, Grilled Burger, Hot Zinger Burger, Hawaiian Burger and Tower Burger.

Locate a KFC restaurant nearest to your address here.You can locate a store that offers delivery, has drivethru or WiFi. Sign up on the website to receive promotions and offers at stores. For more information or queries on store locations, menu, delivery, parking, or others, reach the KFC South Africa customer service.

All posts are published by our dedicated team of writers who curate, gather and produce relevant content for public. Leave a feedback or report inaccurate information using the Comments form below.

75 Comments

  1. KFC Ormonde, Is by far the worst ever outlet to deal with. Staff think they own that franchise. Rude unfriendly and uncooperative. Be it an online order or in-store, pathetic poor service.

  2. Leema Dube Reply

    I hereby write this complaint because it occurs for the 3rd time at the very same outlet. I bought a takeaway of ALL IN ONE PLUS for R129.90 only to realize that all salads are rotten. I’m not a kind of a person who complains about such things but please take kind to this. They’re also don’t add mayonnaise to them. They’re not talking customers serious not at all.

  3. What is wrong with Kentucky Tableview Cpt. I will never order foods from them again. Forgot my lunch at home today. Thought to order a streetwise for myself and colleague. What a disappointment the chicken was cold and rock hard like biltong. I am livid. Is this your standard you uphold Kentucky? People pay for their foods!!

  4. I purchased KFC last week Friday at the Umgeni Business Park branch and was very disappointed with the product. The zinger wings are really not zinger at all. They used to be nice and spicy but now it just has a powdery taste.

    Did you guys change the formulation? I’m going to buy and check once more from a different branch to check if its branch related or not, however in the past few months that I have been purchasing KFC the wings were very bad and not up to its usual standard.

  5. Yesterday i purchased a meal at KFC COMMERCIAL road in Pietermamrizburg and I must say the service from the lady at the door to the cashier to the order was excellent.
    The lady Nelly at the door who was in charge of the sanitisation was very friendly and asked me how was my day and I asked her about the white coat and why do they use it and why do they do sanitation and she explained it to me.

    She was very polite and assisted me she asked if I had placed an online order and if I am picking up and I said no and she showed me where to stand and I was then served by the cashier who was so cheerful and very friendly and she assisted me and helped me place my order Nomfundo was her name.

    The person Xolo who gave out orders was so polite and she repeates my order and asked me. If i needed anything else and she was very helpful full of smiles and i was impressed and it made my day.

    I would like to thank the team and the management who were so polite and friendly and the food was out of this work tasty and was not disappointed at all. And service was great fast and quick they were busy but they were doing there best and i was not complaining.

    Well done guys keep up the great service

  6. Bought KFC tonight at a strand branch in the western cape. Not only were we waiting so long in the drive through, they never gave us cool drinks with our meals and to top if off was the zinger wings undercooked. I am disgusted with the service and quality of the food. KFC quality has really become poor.

  7. Bought kfc at Monument Spar in Kimberley. When I received my order (drive thru) the man at the counter specifically told me my order of zinger wings is in the box. When I got home the zinger wings was not in the box. This is not the first time an incomplete order was given to me. Why is this happening at this kfc? I called the customer care line to report the incident, I was told that I would shortly receive a sms with a voucher to get the order whenever I am at that kfc again, very apologetic, but yet again NO sms was received! D

  8. I went to KFC Northmead in Benoni and bought a R199.90 bucket meal which I was not really impressed with. When I tapped my card to pay the lady told me it did not go through, I trustingly tapped my card again. When I checked my bank statement 4 days later I discovered that I had been charged twice for my order. I believe it was a deliberate.
    Beware of this branch. The food was worth the R199.90 advertised in my opinion. I will never go to KFC again!

  9. This evening I visited KFC hillcrest and made an order of R29 bucket meal, then decided to change the order to a 6 piece special but the lady called (Thembeka) gave me attitude, saying she already punched in the bucket meal and now she must “delete”…the way she was rude she left us to call her supervisor and never came back to finish processing my order but the supervisor processed the order and offered an apology… as customers we don’t need cashiers like that to serve customers.

  10. Solomon Matli Reply

    I bought a 6 piece chicken take away at KFC Pretorius Street on 18 May 2021 at 15:09. My order no was 613. On my arrival at home at 16:00, I found out that it was extremely dry, not fresh and tasting like a card box. It was a R69 chicken special. I want to know whether it was this way because it was on special? I’m disappointed and wasted my money

  11. Plz can anyone tell me what is wrong with kfc. The salad cream is awful. There is no zing in the zinger burger. The wings are so bad end overcooked with no seasoning. The tomatoes and salad leaves are limp. Overall the food has become disgusted. I can post how much we have spend the past couple of months hoping it would improve.

  12. I placed an order on a drive away of an a Street wise 3pap and small salad on the 09/05/2021 at about 21h03 the very friendly lady who was helping me. She mentioned that meat was not ready at the time on my arrival but will be ready in a new 30 minutes. I placed my order and I drove away. When I came back on the time she mentioned everything I have ordered was in clean kfc packet and the meal was fresh and the salad also fresh. Really like to thank who ever made my meal feels this special. I thank you. KFC montague gardens (shell garage)

  13. I place an order online and collect at the Rocklands Mitchell’s Plain store. I order extra sauces and paid for it. When I got home to find out that there was no and I mean no sauce on any burgers and wraps. And the week before this my wife order a crunch burger and she only got one half of her bun. The people at the counter was not very helpful. Don’t think I’m gonna go there anymore.

  14. I would like to to compliment KFC PLATTEKLOOF VILAGE I had a great experience last night , I was trying to Order through the KFC online App but it wasn’t working and I tried several time but it didn’t work , I was frustrated because I wanted the 50/50 promo for the wings. I gave up and decided to phone the store , there was a Gentleman in the name of Down He was very helpful I did a phone order and I explained to him the that I couldn’t order via the KFC for the promo he sincerely apologized and he invited to the store so that he can help through the online himself , I sent my husband and he was helped by Down . Down used his own phone to help my husband and that for me it called an extra mile and my husband paid immediately and received his order in the next 60 sec of the payment, I was amaze and thank you to KFC Plattekloof village and to the Entire team.

  15. I was at the drive through at the Vorna Valley Midrand branch I ordered my meals and was told to wait in the parking area. I waited for 20mins for my order to be brought to my car when it got to me they even stuffed up my drinks order when I got home the children was bland and tasteless. I have never been so disappointed.

  16. On the 31/03/2021 I went to KFC Wilrogate at approximately 10:30am through the drive through and purchased a 9 piece bucket and a all in one plus (order no 490).
    I placed my order and had to wait 5 minutes before paying for it as it took 3 people to capture the order on the system, I then proceeded to collect my food and had to wait another 10 minutes before I could get my full order. This happens every time i go to KFC Wilrogate. I then got home as we were leaving for the holidays. On route the family decided to eat the KFC, only to find that out of 15 pieces of chicken that i purchased, there was 9 extremely SMALL pieces of the wing in there?????.
    How is it possible that they would give me 9 pieces of the wing when i purchased 15 pieces. My understanding would be that the different chicken pieces will be allocated accordingly. Further to this, there was only one tub if mash and gravy in the bag.
    This was extremely embarrassing as we had family and friends that were ready to consume this meal.
    I honestly feel that I am a sucker for punishment as whenever I go to KFC Wilrogate there is always a problem with my order, it’s either I get the absolutely tiny wing pieces and they are constantly forgetting items from my purchase. This is a rip off as I am paying full price for all the items.

    Please can you investigate this as I am tired of being constantly ripped off by KFC Wilrogate.
    The expectation is that I should get all the items that I pay for and I should get a variety of the different pieces of chicken and NOT get 9 tiny pieces of the wing out of a 15 piece purchase. At the end of the day I am paying FULL price for all of the items

  17. (Watery) or they were out of stock. This is not the first time this has occurred. Similarly this happened last week . I left all 3 establishments without any ice cream aswell as without any food. REALLY BAD SERVICE.

  18. I am very disappointed in the service of KFC, Heidelberg. I was there on Saturday, I had a difficulty of placing a order, everything I wanted to order was out of stock, the person that assisted me got frustrated and went started throwing around racist accusations. Today I went back to buy ice cream, asked around the staff to find out whether they do have the Sundae Treat, they told me I had to go stand in the que and wait? Eventually got to the front again, and the person that assisted me could not apologize for me wasting time just to find that they still do not have stock. If they came to me and said sorry we don’t have stock, it would be okay but now wasting my time and also giving me attitude. Is this how you people run a business? Staff is unfair, unfriendly and incompetent of doing their job. I must say one a weekly basis I buy more than R500’s food.. But I do not feel I want to support this place anymore, how are we going to rectify this matter? Wrote a hello Peter review, but still no one can come back to me with any feedback

  19. I went to a KFC in King Williams town in the Eastern Cape main road Alexander. Just wanted to compliment the staff on their fast and friendly service especially the supervisor by the name of Thembi. I remember her name because she was very nice and friendly.

    Keep up the good work.

  20. I’m extremely dissapointed with the service I constantly get from the KFC (Arcadia branch in Pretoria). The orders take for ever I don’t recall a day where I leave that store certified,
    the store seems to always be out of stock and mostly the service it’s poor. There is never an explanation for this instead the cashiers will rather get into an unnecessary argument with consumers. The manager and supervisor need to step up because really this is annoying.

  21. I placed an order for my girlfriend using the KFC app. Told her to go with her dad to pick up. When they head over to the restaurant the staff there have no idea of this order. They cannot find it on the system although on the app it shows that the item has be paid for and the money already has been deducted off my account. It’s so disappointing that my girlfriend and her family had to go without supper tonight because your bloody app doesn’t work and at the same time Ur staff couldn’t help at all as well. Instead they kept saying the money hasn’t come through. They didn’t want to help and mad it seem as if we didn’t pay. It’s completely uncalled for what a bloody terrible service for a popular restaurant.

  22. Last week I had gone to North Beach KFC & ordered 3 Slider Crunch Meal @ R49.90 each. To my surprise it was not a Crunch Slider but more of a Nugget placed in it. It was very disappointing to know that KFC can do false advertising. Even my grandchild whose 3 years old also refused to eat such a thing.

  23. Good day,

    Today 13/08/2020 we went to KFC Fortgale Mtata and order the Kentucky for Two which is advertised for R99.90. When it came to paying for it it was not for R99.90 but R102.90 and when I asked why I was told I was being charged for the cups which cost R1.00 each and when I asked why it says R99.90 manager(Bulelwa Mqokozo). Funny thing is in East London Beacon Bay KFC you pay exactly what is advertised R99.90. Question is are your franchises charging their own prices now? Why are they putting up false prices only to get to the till and it’s something else?

  24. I ordered crunch sliders box meal buddy for delivery from KFC Fourways Crossing and it was delivered with no chicken piece in it, the chicken in the sliders was Eaten and left a small tiny piece. There is no lettuce in the sliders as well. This is horrible and utterly disappointing. How do you serve such disgusting food that someone else has eaten to a paying customer especially in the Corona Virus time we are living in. I want this sorted out immediately.

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