Contact KFC – South Africa: Find below customer service details of KFC South Africa, including phone and email. Besides contact details, the page provides a brief overview of the restaurant chain and its services. Reach KFC South Africa customer service below for complaints, queries or feedback.
KFC Head Office
KFC (Pty) Ltd
Block C, 4 Bruton Road,
Bryanston, 2021
KFC Customer Service
Phone: 0860 100 222
Email: [email protected]
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About KFC South Africa
Kentucky Fried Chicken (KFC) began operations in South Africa in the year 1971. The fast food restaurant chain has over 820 stores, mostly franchise owned. Yum! Brands, Inc is the holding company of KFC.
The menu at KFC restaurants include fried chicken, burgers, wraps, fries, salads, drinks and ice creams. Popular burgers include Colonel Burger, Crunch Burger, Grilled Burger, Hot Zinger Burger, Hawaiian Burger and Tower Burger.
Locate a KFC restaurant nearest to your address here.You can locate a store that offers delivery, has drivethru or WiFi. Sign up on the website to receive promotions and offers at stores. For more information or queries on store locations, menu, delivery, parking, or others, reach the KFC South Africa customer service.
I was at the drive through at the Vorna Valley Midrand branch I ordered my meals and was told to wait in the parking area. I waited for 20mins for my order to be brought to my car when it got to me they even stuffed up my drinks order when I got home the children was bland and tasteless. I have never been so disappointed.
On the 31/03/2021 I went to KFC Wilrogate at approximately 10:30am through the drive through and purchased a 9 piece bucket and a all in one plus (order no 490).
I placed my order and had to wait 5 minutes before paying for it as it took 3 people to capture the order on the system, I then proceeded to collect my food and had to wait another 10 minutes before I could get my full order. This happens every time i go to KFC Wilrogate. I then got home as we were leaving for the holidays. On route the family decided to eat the KFC, only to find that out of 15 pieces of chicken that i purchased, there was 9 extremely SMALL pieces of the wing in there?????.
How is it possible that they would give me 9 pieces of the wing when i purchased 15 pieces. My understanding would be that the different chicken pieces will be allocated accordingly. Further to this, there was only one tub if mash and gravy in the bag.
This was extremely embarrassing as we had family and friends that were ready to consume this meal.
I honestly feel that I am a sucker for punishment as whenever I go to KFC Wilrogate there is always a problem with my order, it’s either I get the absolutely tiny wing pieces and they are constantly forgetting items from my purchase. This is a rip off as I am paying full price for all the items.
Please can you investigate this as I am tired of being constantly ripped off by KFC Wilrogate.
The expectation is that I should get all the items that I pay for and I should get a variety of the different pieces of chicken and NOT get 9 tiny pieces of the wing out of a 15 piece purchase. At the end of the day I am paying FULL price for all of the items
(Watery) or they were out of stock. This is not the first time this has occurred. Similarly this happened last week . I left all 3 establishments without any ice cream aswell as without any food. REALLY BAD SERVICE.
I am very disappointed in the service of KFC, Heidelberg. I was there on Saturday, I had a difficulty of placing a order, everything I wanted to order was out of stock, the person that assisted me got frustrated and went started throwing around racist accusations. Today I went back to buy ice cream, asked around the staff to find out whether they do have the Sundae Treat, they told me I had to go stand in the que and wait? Eventually got to the front again, and the person that assisted me could not apologize for me wasting time just to find that they still do not have stock. If they came to me and said sorry we don’t have stock, it would be okay but now wasting my time and also giving me attitude. Is this how you people run a business? Staff is unfair, unfriendly and incompetent of doing their job. I must say one a weekly basis I buy more than R500’s food.. But I do not feel I want to support this place anymore, how are we going to rectify this matter? Wrote a hello Peter review, but still no one can come back to me with any feedback
I went to a KFC in King Williams town in the Eastern Cape main road Alexander. Just wanted to compliment the staff on their fast and friendly service especially the supervisor by the name of Thembi. I remember her name because she was very nice and friendly.
Keep up the good work.
I’m extremely dissapointed with the service I constantly get from the KFC (Arcadia branch in Pretoria). The orders take for ever I don’t recall a day where I leave that store certified,
the store seems to always be out of stock and mostly the service it’s poor. There is never an explanation for this instead the cashiers will rather get into an unnecessary argument with consumers. The manager and supervisor need to step up because really this is annoying.
I placed an order for my girlfriend using the KFC app. Told her to go with her dad to pick up. When they head over to the restaurant the staff there have no idea of this order. They cannot find it on the system although on the app it shows that the item has be paid for and the money already has been deducted off my account. It’s so disappointing that my girlfriend and her family had to go without supper tonight because your bloody app doesn’t work and at the same time Ur staff couldn’t help at all as well. Instead they kept saying the money hasn’t come through. They didn’t want to help and mad it seem as if we didn’t pay. It’s completely uncalled for what a bloody terrible service for a popular restaurant.
Last week I had gone to North Beach KFC & ordered 3 Slider Crunch Meal @ R49.90 each. To my surprise it was not a Crunch Slider but more of a Nugget placed in it. It was very disappointing to know that KFC can do false advertising. Even my grandchild whose 3 years old also refused to eat such a thing.
Good day,
Today 13/08/2020 we went to KFC Fortgale Mtata and order the Kentucky for Two which is advertised for R99.90. When it came to paying for it it was not for R99.90 but R102.90 and when I asked why I was told I was being charged for the cups which cost R1.00 each and when I asked why it says R99.90 manager(Bulelwa Mqokozo). Funny thing is in East London Beacon Bay KFC you pay exactly what is advertised R99.90. Question is are your franchises charging their own prices now? Why are they putting up false prices only to get to the till and it’s something else?
I ordered crunch sliders box meal buddy for delivery from KFC Fourways Crossing and it was delivered with no chicken piece in it, the chicken in the sliders was Eaten and left a small tiny piece. There is no lettuce in the sliders as well. This is horrible and utterly disappointing. How do you serve such disgusting food that someone else has eaten to a paying customer especially in the Corona Virus time we are living in. I want this sorted out immediately.
Good day
I would like to place a complaint about KFC poorly disrespectful staff in Goldfiels Mall, Welkom, Free State. I was assisted by a woman named Mangaka, I placed my order for 2 sundae dessert ice-cream and 4 zinger wings. She only billed me for 1 sundae dessert and 4 zinger wings without me being aware of it as i pay. When they called my order number to collect my food i realized that they only gave me one sundae ice cream. I asked the person working behind the counter where is my other sundae that i ordered? Then Mangaka overhead me asking where is my second sundae. She jumped in saying that I didn’t mention that I want two sundae chocolate ice-creams. She then added that I should come back to the till point to order another one, as I am walking towards her she tells one of her colleagues how disrespectful I am in Sotho language thinking that I didn’t hear her. I didn’t react negatively towards her just to avoid causing a scene. KFC staff no matter at what point shouldn’t make us (customers) feel unsettled with the service they provided! I would just like to add that I wouldn’t be buying any more meals in the near future from KFC.
Hi i would like to lay a complain against kfc worcester mountain mill mall, the services is pathetic and the food is still raw the bathrooms are so dirty no person in the world will be able to use it we are regular customers and never oneday were unable to pay fotlr the food but we need to pay for this bad service, the peolpe working here are rather talking to each other then helping the customers if you ask them to clean the tables they tell you to do it i mean we need to pay 350 to 400 rand for food and clean up because they are to lazy
For the third time in a row I didnt get all my food at KFC Kimberley Monument Heights. Every time it was at the drive thru with at least three bags of food. It is definitely not funny anymore
Am not happy about the “masala meal” I ordered it at Kfc Moruleng,the spice is raw and doesn’t taste delicious…please do something about this menu or try something else…thank you
Hi i would like to lay a complaint against kfc Durban north umhlanga rocks drive. I ordered quite a large order which included mash and gravy and plain gravy. The bag was very full and I asked the lady to put the food in separate bags which she ignored initially and then said “we only allowed to give you one bag”…. On the way home the bag toppled over and the mash and gravy was all over my carpet…. the service at this kfc is shocking…. very very poorly managed… dirty tables when having breky and it just seems the staff think they doing you a favour. Shocking to say the least… If I do not undertake my job correctly I’m pretty sure there will be repercussions however, it seems in this place it’s same old people giving the same old pathetic service…
Won’t see my money again…..
Good day, I have a complaint regarding KFC in Gelvandale Port Elizabeth. This is not my first,second or third bad experience. I ordered a zinger meal and the chips was oily and old. The burger was not even zinger. Every time, I ordered the box meal, when I get home, I realized they didn’t put the chicken in like advertised or they forgot to put the chips in and honestly, to drive all the way back every time for a chips or a piece of chicken, is totally unacceptable and costly, especially knowing that I have paid for a full meal. I have pics as proof of my last order and what the chip’s and burger looks like.
Worst experience eva . Manager. Mr. Cedric Solomon blatantly refused to come an speak to regarding his incompetence of how run a restaurant. After waiting 20 minutes in the drive through que to be they only accepted cash . Why coulnt they have some one telling customers in the que this . The store was Mitchells plain promenade . I would love an explanation as i never recieved one from the manager. But i seriously doubt that i would get 1
I always order from the KFC drive tru in Heidelberg. And usually my orders are short and I don’t ever complain. This evening I ordered meals again. I ordered the hot and crispy box meals. But there is no wings in these boxes. I tried to call but don’t get any answer. I really think that this is so unfair. And I can’t really drive back from my house to KFC. DISAPPOINTED.
I love KFC. But your recent paper straw is not user friendly. When it get wet it’s no longer easy to use it. Whatever research you did recommended that type of straw must do another recommendations. Thank you.
I have experienced a bad service for the second time now at KFC Queenstown main road. In January this year we stood in a quiet for approximately 30 minutes with no help, it was a busy time people traveling back to their work destinations….today I experienced the same thing, I had to call, ” can someone help me!!” When you finally get help the employees there sont even have the courtesy to apologize or explain, it’s bad, and this shock is convenient s it is in the main road for people travelling to Free state or GP for that matter…..please someone must do something about this…
Yesterday having a late lunch with my sister in law and 11 month old at Chatsworth Center. A piece of chicken that I had stripped for my baby to eat was raw to the bone, the bone was still pink and the meat still slimy. I approached the manager showing her the piece of chicken and she insisted that it’s cooked and was absolutely rude. I asked for her name and she refused. Firstly chicken has to be cooked properly, secondly KFC manager’s need to be trained on customer service and etiquette. The manager being a lady had none of the above and it seemed that if you bought uncooked chicken it’s not their problem and I would just have to eat it. It’s absolutely disturbing to know that what you pay for, is not quality from the menu to the service.
I ordered KFC from Chatsworth Centre at 16H25 and only for my order at 16H55 and there is only two staff packing the orders. It a Friday and to have two staff. This happens every Friday where you have to wait so long and no one cares . Cannot even see the manager on duty. I guess because it Chatsworth no one cares. I think there should have a system in place or employ more staff.
Good day
Before I start ranting about the online app and KFC in general I would like to emphasize this would be my second and third experience in one night.
So last night me and 2 mates decided to get us KFC and on the way I went onto the online app and ordered the 2 x colonel burger special from Brackenfell KFC and paid for it, checked in just to get there and see one lady sleeping inside on the seats and then telling me they are closed (yet I have already paid as the app allowed me to and did not pay me back).
So we decide to go to Cape Gate KFC as my mate told me they will be open still. So again I give the app benefit of the doubt and order the same special on our way there and checked like 10min before we got there. Get there and walk to the door when the security inside KFC told me I must order by the drive-thru, so I told him I can see my name which is the order on the order screen inside KFC. He told me then go to the front of the drive-thru and wait. Now I have already ordered 10min ago and yet I wait for so another 15min. I ask the lady where is my order as I ordered online (in hope it will be prepared when i get there) while she is dishing the orders out to the people that went through the drive thru. She blatantly ignores me then I ask again, she tells me it is going to get prepared. Regardless i wait. Ask her again as as multiple orders are being given to customers besides mine, so once my mate in the drive thru came to the front window(as he never ordered online) I told him not to move his car as they are refusing to make my order and blatantly ignoring me. The lady told my mate to drive as he has his order and he told her he won’t till they serve me, she immediately broke out laughing and making jokes to the other staff members in Xhosa, still blatantly ignoring me. Eventually I got the order.
I could not name the employee of KFC as no name tags are on the employees which I’m sure is to prevent KFC employees being identified for their useless efforts and work.
1. Your employees are disrespectful.
2. Your app still took my money from the previous KFC order without me being paid back.
Concerned customer
It is for the second time I complain about KFC Hammanskraal.
Last week I went again to buy my favourite wrapstar meal and AGAIN they do not have the drink that goes with the meal and customers have to pop out R5 extra for a 500 ml drink on top of the meal fee.
No explanation, no apology for the inconvenience, nothing. It’s a situation of “if you want it you pay extra and if you don’t, next customer please.”
And this problem has been going on for over a month now.
Intervene!
Visited Emmarentia drive through 17 Aug 2019 at 18h43. Chk 4679. When I received the order it was wrong. I requested 2 twisters, 1 with No tomato. Made this clear. Both came out with No tomato. Seems like cashier simply said no tomato .After driving away realised that they had no put the Coke ordered into the bag. Poor service and no excuse as there was no other customers, so not like they were under pressure. Manager Lolo did not seem capable of managing the situation. Left a very unhappy customer.
Been to the Sarnia branch for drive through food and the service is shocking, the staff either dont understand english or they are hard of hearing. My order came out wrong twice and eventually when it came the food was discusting and ice cold. Cost me dumping it and go some place else. Absolutely the worst place to get food from !
I have ordered KFC today at 1735pm till now 1925 never received my food. The Phoenix plaza branch is so bad you need to call th 13 times before someone answers. Called the driver said another 30 mins more for deliver. Bad service not the 1st time dont know why I ordered from them again. I was hoping that this time they will bring the order fast or even call to say they will be late ….waiting for a manager to call me back
Kentucky in Butterworth is gradually dropping the standard. The quality of the taste is at times not the same original taste. Why because they think its black market? It is so bad tasting… Not original at all today.
I visited the KFC at Pinetown Kzn, the branch opposite the taxi rank. The cashier that was taking my order was Nontombi. I ordered 4 zinger wings, without finishing I politely requested that she cancel the four zinger wings, she then told me that she will not. I then told her I have a right to cancel if I would like too and requested to speak to her manager. She ignored my request and continued to argue back and forth with me infront of customers. As well as shouting at me. I kept requesting her manager but she would ignore that. The service I received was highly disappointing and I made it a point that I will report this matter. Being a person that has worked in the retail and restaurant industry. I am well aware of the challenges employees face, which is why I was kind. I also know how to treat customers and respect people. I would appreciate it if you look into this matter because, we are paying customers and deserve to be treated well.
Regards
Welile sibiya
I have just had it with the KFC branch in Sunnydale, Longbeach. Not only do they get my take away order wrong time and time again, i know have to pull off the road and double check my order. So much so, that I actually felt the need to go see the manager about this issue as we order from KFC quite often and it becomes really annoying. She promised to fix the problem. Tonight, my daughter had to go to bed hungry because her order was not in the parcel and I did not have time to check the whole bag. I contacted the branch and spoke to a male. I became so furious with the situation, and asked him for his name. He refused to give it to me, explaining that he already gave it to me and he won’t give it again!!! Then to top it off, we got a large piece of clear plastic in our mash and gravy!! That is just disgusting. How do you even explain that?
What is the point of compaining to KFC when you acknowledge the complaint, advise that you will resolve the matter with immediate effect and NOTHING gets done.
Reference via sms was 378404 on 1st July, 2018. On 10th July, 2018 I responded on that sms but NOTHING happened.
Complaint also logged. This is your response.
Thank you for taking the time to contact KFC Customer Care.
We value your interaction and have assigned reference number CAS-378404-Q4D1D2 to your interaction. A KFC Customer Care Representative will be in contact with you to discuss your interaction.
To reply to this email,please do not edit the subject line. To summarise your communication with us so far:
Case Number: CAS-378404-Q4D1D2
Subject Line: Complaint
Interaction Summary:
Guess what NOTHING happened with this also. Complaint was 28th June, 2018.