Contact KFC – South Africa: Find below customer service details of KFC South Africa, including phone and email. Besides contact details, the page provides a brief overview of the restaurant chain and its services. Reach KFC South Africa customer service below for complaints, queries or feedback.
KFC Head Office
KFC (Pty) Ltd
Block C, 4 Bruton Road,
Bryanston, 2021
KFC Customer Service
Phone: 0860 100 222
Email: [email protected]
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About KFC South Africa
Kentucky Fried Chicken (KFC) began operations in South Africa in the year 1971. The fast food restaurant chain has over 820 stores, mostly franchise owned. Yum! Brands, Inc is the holding company of KFC.
The menu at KFC restaurants include fried chicken, burgers, wraps, fries, salads, drinks and ice creams. Popular burgers include Colonel Burger, Crunch Burger, Grilled Burger, Hot Zinger Burger, Hawaiian Burger and Tower Burger.
Locate a KFC restaurant nearest to your address here.You can locate a store that offers delivery, has drivethru or WiFi. Sign up on the website to receive promotions and offers at stores. For more information or queries on store locations, menu, delivery, parking, or others, reach the KFC South Africa customer service.
I went to a KFC in King Williams town in the Eastern Cape main road Alexander. Just wanted to compliment the staff on their fast and friendly service especially the supervisor by the name of Thembi. I remember her name because she was very nice and friendly.
Keep up the good work.
I am very disappointed in the service of KFC, Heidelberg. I was there on Saturday, I had a difficulty of placing a order, everything I wanted to order was out of stock, the person that assisted me got frustrated and went started throwing around racist accusations. Today I went back to buy ice cream, asked around the staff to find out whether they do have the Sundae Treat, they told me I had to go stand in the que and wait? Eventually got to the front again, and the person that assisted me could not apologize for me wasting time just to find that they still do not have stock. If they came to me and said sorry we don’t have stock, it would be okay but now wasting my time and also giving me attitude. Is this how you people run a business? Staff is unfair, unfriendly and incompetent of doing their job. I must say one a weekly basis I buy more than R500’s food.. But I do not feel I want to support this place anymore, how are we going to rectify this matter? Wrote a hello Peter review, but still no one can come back to me with any feedback
(Watery) or they were out of stock. This is not the first time this has occurred. Similarly this happened last week . I left all 3 establishments without any ice cream aswell as without any food. REALLY BAD SERVICE.
On the 31/03/2021 I went to KFC Wilrogate at approximately 10:30am through the drive through and purchased a 9 piece bucket and a all in one plus (order no 490).
I placed my order and had to wait 5 minutes before paying for it as it took 3 people to capture the order on the system, I then proceeded to collect my food and had to wait another 10 minutes before I could get my full order. This happens every time i go to KFC Wilrogate. I then got home as we were leaving for the holidays. On route the family decided to eat the KFC, only to find that out of 15 pieces of chicken that i purchased, there was 9 extremely SMALL pieces of the wing in there?????.
How is it possible that they would give me 9 pieces of the wing when i purchased 15 pieces. My understanding would be that the different chicken pieces will be allocated accordingly. Further to this, there was only one tub if mash and gravy in the bag.
This was extremely embarrassing as we had family and friends that were ready to consume this meal.
I honestly feel that I am a sucker for punishment as whenever I go to KFC Wilrogate there is always a problem with my order, it’s either I get the absolutely tiny wing pieces and they are constantly forgetting items from my purchase. This is a rip off as I am paying full price for all the items.
Please can you investigate this as I am tired of being constantly ripped off by KFC Wilrogate.
The expectation is that I should get all the items that I pay for and I should get a variety of the different pieces of chicken and NOT get 9 tiny pieces of the wing out of a 15 piece purchase. At the end of the day I am paying FULL price for all of the items
I was at the drive through at the Vorna Valley Midrand branch I ordered my meals and was told to wait in the parking area. I waited for 20mins for my order to be brought to my car when it got to me they even stuffed up my drinks order when I got home the children was bland and tasteless. I have never been so disappointed.
I would like to to compliment KFC PLATTEKLOOF VILAGE I had a great experience last night , I was trying to Order through the KFC online App but it wasn’t working and I tried several time but it didn’t work , I was frustrated because I wanted the 50/50 promo for the wings. I gave up and decided to phone the store , there was a Gentleman in the name of Down He was very helpful I did a phone order and I explained to him the that I couldn’t order via the KFC for the promo he sincerely apologized and he invited to the store so that he can help through the online himself , I sent my husband and he was helped by Down . Down used his own phone to help my husband and that for me it called an extra mile and my husband paid immediately and received his order in the next 60 sec of the payment, I was amaze and thank you to KFC Plattekloof village and to the Entire team.
I place an order online and collect at the Rocklands Mitchell’s Plain store. I order extra sauces and paid for it. When I got home to find out that there was no and I mean no sauce on any burgers and wraps. And the week before this my wife order a crunch burger and she only got one half of her bun. The people at the counter was not very helpful. Don’t think I’m gonna go there anymore.
I placed an order on a drive away of an a Street wise 3pap and small salad on the 09/05/2021 at about 21h03 the very friendly lady who was helping me. She mentioned that meat was not ready at the time on my arrival but will be ready in a new 30 minutes. I placed my order and I drove away. When I came back on the time she mentioned everything I have ordered was in clean kfc packet and the meal was fresh and the salad also fresh. Really like to thank who ever made my meal feels this special. I thank you. KFC montague gardens (shell garage)
Plz can anyone tell me what is wrong with kfc. The salad cream is awful. There is no zing in the zinger burger. The wings are so bad end overcooked with no seasoning. The tomatoes and salad leaves are limp. Overall the food has become disgusted. I can post how much we have spend the past couple of months hoping it would improve.
I bought a 6 piece chicken take away at KFC Pretorius Street on 18 May 2021 at 15:09. My order no was 613. On my arrival at home at 16:00, I found out that it was extremely dry, not fresh and tasting like a card box. It was a R69 chicken special. I want to know whether it was this way because it was on special? I’m disappointed and wasted my money
This evening I visited KFC hillcrest and made an order of R29 bucket meal, then decided to change the order to a 6 piece special but the lady called (Thembeka) gave me attitude, saying she already punched in the bucket meal and now she must “delete”…the way she was rude she left us to call her supervisor and never came back to finish processing my order but the supervisor processed the order and offered an apology… as customers we don’t need cashiers like that to serve customers.
I went to KFC Northmead in Benoni and bought a R199.90 bucket meal which I was not really impressed with. When I tapped my card to pay the lady told me it did not go through, I trustingly tapped my card again. When I checked my bank statement 4 days later I discovered that I had been charged twice for my order. I believe it was a deliberate.
Beware of this branch. The food was worth the R199.90 advertised in my opinion. I will never go to KFC again!
Bought kfc at Monument Spar in Kimberley. When I received my order (drive thru) the man at the counter specifically told me my order of zinger wings is in the box. When I got home the zinger wings was not in the box. This is not the first time an incomplete order was given to me. Why is this happening at this kfc? I called the customer care line to report the incident, I was told that I would shortly receive a sms with a voucher to get the order whenever I am at that kfc again, very apologetic, but yet again NO sms was received! D
Bought KFC tonight at a strand branch in the western cape. Not only were we waiting so long in the drive through, they never gave us cool drinks with our meals and to top if off was the zinger wings undercooked. I am disgusted with the service and quality of the food. KFC quality has really become poor.
Yesterday i purchased a meal at KFC COMMERCIAL road in Pietermamrizburg and I must say the service from the lady at the door to the cashier to the order was excellent.
The lady Nelly at the door who was in charge of the sanitisation was very friendly and asked me how was my day and I asked her about the white coat and why do they use it and why do they do sanitation and she explained it to me.
She was very polite and assisted me she asked if I had placed an online order and if I am picking up and I said no and she showed me where to stand and I was then served by the cashier who was so cheerful and very friendly and she assisted me and helped me place my order Nomfundo was her name.
The person Xolo who gave out orders was so polite and she repeates my order and asked me. If i needed anything else and she was very helpful full of smiles and i was impressed and it made my day.
I would like to thank the team and the management who were so polite and friendly and the food was out of this work tasty and was not disappointed at all. And service was great fast and quick they were busy but they were doing there best and i was not complaining.
Well done guys keep up the great service
I purchased KFC last week Friday at the Umgeni Business Park branch and was very disappointed with the product. The zinger wings are really not zinger at all. They used to be nice and spicy but now it just has a powdery taste.
Did you guys change the formulation? I’m going to buy and check once more from a different branch to check if its branch related or not, however in the past few months that I have been purchasing KFC the wings were very bad and not up to its usual standard.
What is wrong with Kentucky Tableview Cpt. I will never order foods from them again. Forgot my lunch at home today. Thought to order a streetwise for myself and colleague. What a disappointment the chicken was cold and rock hard like biltong. I am livid. Is this your standard you uphold Kentucky? People pay for their foods!!
I hereby write this complaint because it occurs for the 3rd time at the very same outlet. I bought a takeaway of ALL IN ONE PLUS for R129.90 only to realize that all salads are rotten. I’m not a kind of a person who complains about such things but please take kind to this. They’re also don’t add mayonnaise to them. They’re not talking customers serious not at all.
KFC Ormonde, Is by far the worst ever outlet to deal with. Staff think they own that franchise. Rude unfriendly and uncooperative. Be it an online order or in-store, pathetic poor service.
I visited a KFC outlet at the Crescent in Umhlanga with my family on 31st July at lunchtime.
Before we even entered the store, we were told that there was only chicken and chips available. Nothing else could be ordered from the menu which I thought was very strange.
After placing our order we literally had to wait for 30 minutes for our food order and it wasn’t a complicated order. We ordered 4 x streetwise 2. I am extremely disappointed with the service and I don’t think I will be visiting a KFC anytime soon and definitely not the branch at the Crescent Umhlanga.
Was disgusted with the kfc located in south way mall in sea view Durban. Caught all the staff drinking at the back while handling our food..to make it worse cars were parked all over waiting for their food while the staff was busy in their own world.
KFC hasn’t been delivering! Honestly, on Friday I ordered zinger wings (Park Station branch) but they gave the MrD driver the wrong order and they didn’t even do anything after that.
Then on Monday.. I ordered wings online (Braamfontein branch) .. hoping I’ll stop by and collect them…turns out the restaurant was closed.. but I had already paid.. they were operating online and whatnot. They didn’t refund me or anything like that.
Hi I just wanted to say KFC app doesnt really offer good deals anymore even the all in one plus is no longer available then the quantity amounts are only 2 per a customer for the 50/50 deals , in order to get more customers please offer better deals and much more affordable cause from my personal opinion there are many other restaurants that offers better deals , also economy is tough make it affordable for all to enjoy so that you will get more consistent business .
Thank you
KFC Westridge in Mitchell’s Plain is the ultimate pits. This is my 2nd run in with them in just a few weeks. And I have complained previously.
Today at the drive through I placed my order which was resaid to me, but when I got to the window to pay, the cashier got my order wrong. OK, let’s try ordering for the 2nd time. I paid and went to pick up my food. Only for the woman at the collection window to ask me again what it was I ordered. OK, now for the 3rd time I repeat my order only to find out that the darn cashier never rang up the milkshakes (after enquired about the missing milkshakes) and the woman says to me it is ok. 3 minutes later Ayabonga comes and without any respect, manners or professional ethics, says to me: The milkshakes must be paid, it is R40. Huh????? No apology or greeting me or acknowledgement of my presence? Bloody rude. Now I am passed irate. I take out the R40 give it to him and he comes back, shoves the slip in my hand and off he goes. Then the lady returns for a 4th time wanting to know if it is a chocolate and strawberry.
This is my 2nd time complaining about rotten coleslaw at Northam KFC. At first I reported the matter to the manager but he was kind of rude and we started arguing, remember it’s me who phoned him.Next day I returned it maybe he thought I was trying to score a free meal while dropping it at store I wanted them to taste it and tell me. He was not there. Yesterday again I bought family treat it’s the same,so should i call them back and give them peace of mind? KFC northam I am so disappointed, you used to be the best but now you are worst.Maybe we should stick to chicken licken only or Nando’s franchise should be recommended this side.
On 14 Oct 2021 I ordered a 12piece feast of R199.90 online and also paid online. The SMS to collect never reached me and I cannot get my order due to that. I phoned head office and was assured a refund. I’m still waiting
My family and I love a KFC now and again but it’s sad to see how things are going pear-shaped. Let’s face it we Buy it because its tast is unique and cannot be copied. Not any more. More often than not the batter or coating is raw and hard. I might be wrong but there is a procedure that is followed that is there in place to avoid these problems. Taking pride in ur brand is really important in delivering a world loved brand. Lose that and u lose it all. Come on people let’s not just say ( welcome to Africa)
Placed an order online for delivery on the KFC app with my bank notifying me money withdrawn but the transaction itself failed. Tried again on a second attempt with the same result. Tried contacting the store but they responded that is ” not their issue with the online orders”. Absolutely terrible service when all what was required was a family meal. Will consider not using the online app again or even purchasing from KFC in the future. Thank you.
Did the same!!! Ordered online, no order received by store but money deducted from my account and two months later I am still waiting for a reply from customer service and a refund. The managers and team leaders are never available and they take your details promising a call back but this never happens. Extremely pathetic service from the customer service department heads!!!
That is my situation as well, from September 2021 till today almost 2 months later. I spoke with Mbongeni from their call center today and he said that he has no idea why I haven’t been refunded, everything was sent to their finance dept but they dont respond.
I had a terrible experience today at Pelican Park KFC plus coming home. And the mash and gravy which I bought 4 tastes like burn.. Im really disgusted by the service and How slow the staff is there and no-one is giving and explanation as to why things are delayed. I am a regular customer at KFC and really this KFC is by far the worst to order or buy from.
Regarding the beyond dismal service and attitude at KFC Oribi Plaza yesterday early evening. The ad board flashed so fast I could not read it. I ended up letting 2 customers move ahead of me. I then moved forward. I ordered 2 items. I wanted to upscale the small chips to medium chips with the 3 piece chicken. No I’d get the order AND a medium chips. What is that? The cashier cum order lady was about as concerned as a dead chicken. I was confused asked again. She explained again. I left because of this travesty. The lady could clearly cared nothing. Zero client service. What is that? The KFC standard or what?
I don’t know of any Resturant who handle people the way kfc does honestly! I’m highly disappointed and livid! Kids slept hungry last night because of bad management. KFC protea north is the pits! Whiles in the drive through line, their employee comes car to car telling us we will wait for 10mins they are preparing meat. We wait until we fall asleep in the cars, mind you we can’t go back coz there’s cars in front & behind us and no side exit. We end up waiting an entire hour, then we start asking what’s going , we see the same employee going car to car asking for orders in a piece of paper and we see the ones who ordered inside leaving with food and we finally think we will get our orders. The line starts moving after 20more mins and just by the window we see two people walking through and they take their order, another customer in front of us address the issue that we have been waiting in line for more than an hour and you go serve people who come from nowhere and walk in the drive way. We intervene and ask how much longer are we going to wait in this line they tell us 3mins. 20 mins goes by and nothing. Instead we see them cashing up and cleaning the floors. I decided to go to the window and a few gents leave their cars and do the same. I ask for the manager, they laugh and say sorry and don’t call they manager they instead take chances telling us there’s no meat. After waiting 2hours In line you tell us that. Worse it’s past 22:00 now and restaurants are closed due to the covid restrictions, where are we supposed to find food at this hour?!. Finally the manager comes after 15 mins of going back and worth with their employees, and she tells us to wait an additional 15 mins she’ll prepare the food. Like what the hell? After waiting two hours you couldn’t prepare the food now that we complaining you want to start the process again and make us wait!?, I ask. We then have to leave it’s almost curfew time and we have no food, all because they failed to tell us early that there’s no food instead we have wasted our time, and petrol waiting in the drive through for a stinking attitude and incompetence!
I am so disappointed in this company, I logged a complaint almost 3weeks ago regarding their overcharging of delivery fees as well as the quality of food received and would you believe me, I am still waiting on feedback. I am will not even mention previous experience, because it won’t even make a difference, even though I gave them another chance after the previous experience, believe me, now, I lost all faith in them. I will buy somewhere else from now on, and no, not a KFC franchise..
Placed an order online for nuggets meal and when I open my meal to eat was so disappointed by what I see in there. This is not worth the value for the money I paid for. Had 3 nuggets 10 chips. The burger was dry and very less lettuce and a very small pies of chicken burger it looked like a chicken strip. I was so disappointed and hungry. After looking forward to having a nice lunch. I would never recommend this to anyone was telling my colleagues that I should have took my money and bought a nice burger meal from another restaurant.
I am at KFC, Arcon Park, Vereeniging and the service is very poor!!!! Orders are wrong, we are waiting now for nearly 30minutes for an order
The drive thru is also not an option as people have to waiting in the parking lot for their orders.
Please upgrade your services as you will loose customers
I just Bought a sweet chilli twister meal at KFC in Piet Retief. As usual I ask for no mayo as I am highly allergic. I get home and all i have is a wrap with ONE chicken breast the size of a large chicken strip and sweet chilli sauce. Where is the rest of it? The lettuce the tomato etc? And my chips were still raw and cold inside. .
I am highly disgusted
Kfc Hillcrest honestly is giving KFC such a bad name!!!! They always get your order wrong their staff truly have an customer service problem they always have something not in stock I have had enough!!!!
I’ve had 3 issues this year and never complained but it’s like there’s no pride in their work… First they gave me such a slap dash Kitkat krusher, then they gave me the wrong burger after correcting them twice verbally and the cashier reading out the order they still got it wrong! And today burnt chicken pops, can you guys make some effort into providing good food atleast, there’s people who are paying their hard earned money to buy and eat and yet this is the kind of service we get.
I just purchased a KFC meal with a large chips. What I got was not even worth a small size. I have taken pictures and weighed the box. Very unsatisfied.
I went to the drive through today. There were about 3 cars infront of me and 2 behind me. I waited in the line for about 20-30 minutes I paid and when i proceeded to the next window the lady told me that they’re still preparing the meat and it might take 10 minutes so i should park in the lot and she’ll bring the food to the car. 20 minutes later the food still hasn’t been brought to me. I went in and addressed the situation, the food was just sitting there the entire time.
The KFC at Sun Village Complex is pathetic.
For weeks now, the drive through do not accept card payments. Only cash.
For years now, they place rocks at night so you can’t use the drive through. What is the point of having this service?
KFC Pinehurst, Durbanville, worst service, never has food available. Always look like they about to close anytime of the day. Waiting time 20min or more. Pathetic!
I also purchased kfc from Ferndale. Was unsatisfied and when I lodged a complain they asked for so many details. After all that I get an email from customer care to say they can’t get hold of me so they closed the case!!
The music is so loud, cashier can’t even hear and with an attitude can you speak louder. How can employee ask a client to scream to give an order and refuse to put the music lower. Worcester kfc at the Mall. This is not the first time. Service so bad.
Went to KFC at Alex Plaza. I had to turn back cause covid protocols are out the window. I swear there were more than 50 people inside a very small space. Just to get inside was a mission. What’s the use of standing at the door with a sanitizer if you don’t follow all covid protocols for restaurants?
I ordered food from KFC Wetton. I waited for an hour for my food. When it got to me it was so cold and tasted terrible. The customer care service is terrible as no one except for KFC Wettons manager phoned me to apologize or ask about my experience. Poor service
KFC white river is pathetic as for the 9th time my order was wrong and when you complain they just laugh at you in store and they do not correct their mistake. Seriously your service is useless.
Been sitting in the queue for 20 minutes already. Only 4 cars ahead of ours. Such bad service. I know its lunch time, but they should be pro active.
I bought KFC 3 weeks ago. Waited an hour and a half. (i think they didnt have drivers to deliver). Then I saw they had forgotten the chips. I figured they forgot them as were waiting for a driver. I called customer care just to inform them that they should double check if orders ate late to avoid problems. Was told I would get 2 R25 vouchers because of the late delivery and absent chips. 2 days pass. Nothing. I called customer care. One person didn’t answer – just dropped call. Called again. 10mins later they answer, put me on hold then nothing. I called again finally got hold of someone and they asked who I spoke to etc. Said Buhle or something and they assured me they had sent email to the person. I have yet to hear from them. Absoltely livid. Cost me over R50 airtime. I am outraged at the poor customer support team. I would like something to be done.
Kriel KFC not accepting cards in this day and age, a magnet that endangers their customers. No stock on some food ordered, loiterers harassing clients waiting in line, manager too busy to see clients, poor show KFC, however I think this writing is a waste of time reading the other comments.
I bought KFC chicken 3 weeks ago. Waited an hour and a half. (i think they didnt have drivers to deliver). Then I saw they had forgotten the chips. I figured they forgot them as were waiting for a driver. I called customer care just to inform them that they should double check if orders ate late to avoid problems. Was told I would get 2 R25 vouchers because of the late delivery and absent chips. 2 days pass. Nothing. I called customer care. One person didn’t answer – just dropped call. Called again. 10mins later they answer, put me on hold then nothing. I called again finally got hold of someone and they asked who I spoke to etc. Said Buhle or something and they assured me they had sent email to the person. I have yet to hear from them. Absolutely livid. Cost me over R50 airtime. I am outraged at the poor customer support team. I would like something to be done.
Poor customer service for KFC Yarona shopping centre. I received my order after an hour and the food was cold already. The driver doesn’t know how to verify or confirm the person who placed an order. That’s pathetic service and you should train your employees as this would lead to loss of customers.
KFC Potchefstroom Grimbeeck Park – the last 5 times we have ordered via the drive through we have waited more than 40 minutes. This is not acceptable.
Ordered for delivery online from KFC Newmarket in Alberton and after an hour my food never arrive so I called the store and was told no order showing on their side but I got the SMS saying money was taken from my account. Emailed head office never got a response back so the next day I called in and held on the line for so long just to be told their system is slow. After couple of hours I was given a voucher which I used to reorder. This time got the order confirmation on email saying I will receive my order in 30 minutes so I assumed all is good but after an hour I never received anything so I called the store again and was told They don’t have drivers I can come fetch it myself…. If I was able to I would not have selected delivery I would have selected collect. I am so pissed off with them.
Two days in a row and there’s still issues. This is disgusting customer service.
I am in KFC WONDEROUS IN JOHANNESBURG. I was denied to use a bathroom because I have not ordered anything just yet. I came with my friend she went to the queue to order food then I went to the bathroom then the worker told me that I will not use a bathroom without my till slip. She had no name tag. So I cannot tell her name. It is an old lady and she says it’s a rule
Hi we are at KFC Lenasia South and are being denied to charge our cellphones, they decided to switch off the plugs. The worse part is that we did order, it’s not like we only came to charge.
The question is;
Are our rights not being violated?
Your service is disgusting. Whenever we try to order its says sorry fam no drivers available. The delivery service items cannot be collected so why have an offer that we cannot buy. When we call your helpline they dump us onto delivery without even hearing our query. We try and try and try to order after being rejected then we order Nandos or Pedro’s with no problems. What a shocking service from what supposed to be reputable kfc.