Contact Floryday: Find below customer service details of Floryday, including phone and email. Besides contact details, the page provides a brief overview of the fashion retailer and its services.
Floryday Head Office
ZCHK Ltd,
#207-3, Third Floor,
207 Regent Street, London, UK
Floryday Customer Service
Email: [email protected]
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About Floryday
Floryday is a Chinese fashion retailer, particularly dealing with women’s apparel and fashion accessories. Headquartered in Hong Kong, the e-commerce company is owned and operated by ZCHK Limited. Product categories found on Floryday include dresses, coats, shoes and bags. Shoppers can filter products by color, price, material, size and style.
Most products on Floryday come with discount off the retail price. They also come with description, available sizes and shipping information. Products can be purchased with MasterCard, Visa, Discover, American Express and PayPal. As for shipping, products are shipped within 7 working days. Shoppers can expedite delivery with Express shipping option. Floryday uses reliable couriers such as DHL and UPS.
If not happy with a purchase, customers can return same within 14 days of purchase date. The refund does not include shipping fee. Products must be returned in its original condition. For more information or queries on payment, refund, cancellation, return or others, reach the Floryday customer service.
Due to Bothe size and quality (unsatisfactory fabric and out out of normal sizes)I would like to return my order no 028635441293. Please inform me where to send the package.
Best regards
Anse
I bought some suede shoes, only they were not suede, but Velvet!.
They where also a size to small.
I want a full refund including onstage, as they are not suede and leather as described!. This has to be the worst online shop I have ever dealt with. You are impossible to contact!. I have been getting genetic emails repeating everything I have asked! Please sort this asap.
I will contact everyone on here and seek a lawyer to file a class action lawsuit if I don’t get a reply today about where I can return the stuff I ordered that you guys sent in wrong sizes. Please send me a return address today thank you. Order # 028118978254
I purchased a dress on 16th July and it is not suitable, it does not fit correctly and looks different to what it did in the photograph. I would like a full refund please – the order number is 024342499632, thank you, B Mason
Hi I have bought a dress that I want to return it as its not suitable and they have not only charged me the post but they are asking me to pay £18.00 import duties.
I can’t find and address where I can return the dress, please help
I need instructions on how to return two items I recently ordered. Dress not the quality I was expecting and the size was wrong. Shoes are being returned as the size I ordered done not match UK sizes. Order number 025041202381. I expect a reply from you with return instructions and advise on when I will receive a refund.
I need to return by entire order due to size.They are all exceptionally small.
The 2 dresses are certainly not anywhere near US women sizes. The tops are short and the arms are small.
Order # 025864115278. Dress has small spot on left shoulder, so needs to be returned. What do I need to do to return it? Please let me know what to do.
Wish to return item but there are no instructions to do so – dress ordered was supposed to be Linen which it is not and size is incorrect – ordered a one size item – supposed to be 38 1/2 inch bust measurement – came with a medium label in the dress and it measured 34 inches. Order no 026937336703 – item code 1955116695
I wish to return a dress from England please inform me as soon as possible how I do this. As I can find no address or instructions. Customer service is obviously very poor.
I am very disappointed with your customer service. I have had money removed from my bank account of 5th June,2017 but have still to receive my purchase. Contacting you is extremely difficult.
I have 3 items to be returned for a full refund. Please provide me your instructions for this as soon as possible. Thank you very much. Order number 028082650718
I wish to return an item , how do I go about doing this? Order no. 023054099637. I don’t know what else to say but it appears that there is no return address. Wish I had read the comments before purchasing from your website. Please advise
I have contacted this company via email and the chat line which I feel is a machine not a human as it’s the same guys picture each time and the answers are not always what I have asked.
My dress is far too small does not measure up to what is stated on their size chart.
They keep referring me to the link they give. But that only puts me through to their web site.How the hell do they operate do people just give up.They are quick to take our money.Im left with an outfit that is useless.
Why don’t they just enclose a returns form and label so it can be dealt with easier.
I’m fuming!!!
I need to return 2 outfits as the sizing is not right! Please contact me to give me information to return them! Your website is really ridiculous with no real contact details.
I would like to return a dress which I purchased from Floryday. The dress arrived on Wednesday 14th of June 2017, unfortunately the dress is nothing like had expected and is very small. I had read reviews written by other customers an deliberately order a larger size as many of the reviews stated that the sizing was small. ( very disappointed.)
Order number 021194731007, cotton linen floral half sleeve maxi vintage dress. I ordered a XXL and it is only slightly too big for my 12year old daughter, and she a small uk 6. I would therefore appreciate a refund ASAP. Please forward the nessacary information so that I can return this item.
I have been trying to return two dresses that I purchased. I find returning is very difficult and frustrating. All I need is a return address and instructions on how to proceed. I have been given a ticket number( but don’t know what I’m suppose to do with it. One of the dresses l purchased was to tight across the bust, the second dress fit but has huge points in the material under both armpits. It also has the skirt sewn to the bodice crooked. The information ( from Floryday) that I was sent is as follows: ticket # 5728061+ZF5ZV, this was also sent: EN+AS+020202323068. My email is:[email protected], my phone # is: 808-936-5590. Looking forward to hearing from you, so we can solve this return problem. Thank you for your time. Vicki Gentry
I ordered one dress and it’s to small. I would like to return, I, like the others posted here, have not been successful in getting through to your service department to process returns. This concerns me even more because I have another order outstanding waiting to be sent out.
Order no.:025934138340
This isn’t an absolute sham I am disgusted with the whole service, please send me a address to return my item , I think you should read th eco moments and act on them !!
Hi, I would like to return a dress, I have already ordered a replacement one which hopefully will arrive in the stated time. However I really need to be refunded for the first one which I have placed back in the bag the same day it arrived . I can’t find any address for me to send it back to. Please can you let me know asap. Thanks
I have to return this dress as it does not fit. Like many others before me I have found it impossible to discover how to return this item – I would like to speak to someone —I would have changed the dress for a larger size, but feel now that I cannot trust this company. Order no. 020078994395. Incidentally -I would also expect a full refund, including postage.
I have now had numerous e-mails from you re: my order CNATV 69223300956 telling me to track item which I’ve done several times ~ it’s telling me that it was “delivered 28 May at 10.37 am” – I have signed for nothing; wasn’t here; neighbours work … who received this item then? I’ve left a message on your phone because it goes straight to answerphone so I cannot get a human voice … this is my first order and it’s such a shame because you have so many very lovely things
Please have the courtesy of contacting me – a “human” ~ I’ve had enough e-mails … {NOT IN CHINESE as it is on one of my responses} – I have left my phone number … I would suggest a refund, please Thank you
I received my dress on Monday 5th June, unfortunately it is too small & I would like to return it & have a refund but I cannot find any instructions or contact number to be able to do this. Can someone please contact me with this information. Thankyou
I am trying to return two dresses I purchased. However , the phone number directed for refunds does not work. Please contact me asap regarding this return.
order No. 023152067713
I usually don’t buy clothing online and now I know why !!. FloryDay has the worst possible customer service. The sizing guides are WRONG, and the response to my email to return the 2 dresses I purchased has not been answered since I sent it on May 26th. FloryDay you need to improve rapidly or you will be out of business !!!!
Order number :021460370697
I would like to return the items I ordered because of fit issues. I need the instructions to return these items since your company website has no instructions and the contact information does not help out at all!
Thank you
This website is NOT only NOT user friendly but customers CANNOT contact you! THERE IS NO PHONE NUMBER AND SERVICE@FLORYDAY DOES NOT WORK EITHER. It would seem this has been done purposely. I, like the other customers commenting above have tried unsuccessfully to contact your company to return a shipment. Therefore I WILL BE POSTING TO FACEBOOK the fact that CUSTOMERS CANNOT RETURN ANYTHING THEY PURCHASE FROM YOU! I will also be REPORTING YOUR COMPANY TO THE BETTER BUSINESS BUREAU TO STOP YOU FROM SELLING YOUR PRODUCTS IN THE USA! IF YOU WOULD LIKE TO CONTACT ME so that I can return the misleading and inferior product you sent me please do so! ORDER #021848407411
I would like to return my order for a full refund my dress was too small There were no directions on how to return. Please forward me directions on how I need to proceed. Thank you
I would like to know how long it takes to get an answer after leaving the first one, ???? Really loved your items that i orderd but i like to have service if you want me to re-order again! It cost me $ 220.00 there are 2 items that are to big since this was the first time ordering didnt know how the sizes workd out since each place is different ! Would need medium instead of large is it possible to change the size ??
I would like to return my order for a full refund.. There were no directions on how to return. Please forward me directions on how I need to proceed. Thank you
I ordered 2- dresses , 1 fit, the other is too small. order # 022676735767 item # 1955117613 . I ordered an extra large (XL) and it doesn’t even close in the back. I need an address to return the dress. Please issue an address to return this item. I would like to order another dress in its place.
Why is there no phone number here? I have sent you an email today and hope to receive a reply but your website is pretty customer unfriendly!!
I would like an address so that I can return the items and will withhold payment if I do not hear from you.
Many thanks.
Jennifer Bate