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Contact of Floryday customer service

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Contact Floryday: Find below customer service details of Floryday, including phone and email. Besides contact details, the page provides a brief overview of the fashion retailer and its services.

Floryday Head Office
ZCHK Ltd,
#207-3, Third Floor,
207 Regent Street, London, UK

Floryday Customer Service
Email: [email protected]
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About Floryday
floryday customer serviceFloryday is a Chinese fashion retailer, particularly dealing with women’s apparel and fashion accessories. Headquartered in Hong Kong, the e-commerce company is owned and operated by ZCHK Limited. Product categories found on Floryday include dresses, coats, shoes and bags. Shoppers can filter products by color, price, material, size and style.

Most products on Floryday come with discount off the retail price. They also come with description, available sizes and shipping information. Products can be purchased with MasterCard, Visa, Discover, American Express and PayPal. As for shipping, products are shipped within 7 working days. Shoppers can expedite delivery with Express shipping option. Floryday uses reliable couriers such as DHL and UPS.

If not happy with a purchase, customers can return same within 14 days of purchase date. The refund does not include shipping fee. Products must be returned in its original condition. For more information or queries on payment, refund, cancellation, return or others, reach the Floryday customer service.

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276 Comments

  1. Alis Windelev Reply

    To Floryday customer service, regards order # 021809488973
    Unfortunately the white v-neckline long sleeve blouse that I purchased does not fit well.
    The shoulders are too wide while the chest is tight and the sleeves are too long.
    Please inform me of the return address to which I can mail the blouse for a full refund.
    Kind regards,
    Alis

  2. monica mary spence Reply

    How do I return the dress I was sent. I am keeping one and sending the other back as it is too small. How do I return this. I cant see any address to send this to. Please help as I do not want to miss the 14 day return deadline.

  3. Angela Gwyther Reply

    I wish to return two dresses which do not fit well and are not of the quality I was expecting. Please provide a returns address in the U.K immediately so that I can return the items within 14 days from today’s date I.e. 16th April 2018.

  4. I am fed up with contacting Floryday, I wish to return a dress, went through the process and was promised a reply in 48 hours, this has not happened, I am getting extremely annoyed at your service, as I know it has to be returned within 14 days. Please do something about this pronto. It puts me off ever ordering anything else from you.

  5. Carole Nicholson Reply

    Three the four garments ordered don’t fit, what is more tow are not cotton as stated on the website. I have just returned from hospital and need to return them as quickly as possible. Please help by sending a returns address. With thanks,

  6. Doreen Havardi Reply

    Order no. 020595872039

    I bought a dress from Floryday,. It is the Floral square neckline short sleeve midi line dress (1042451 ) and it is too small and the quality is not good. I would like a refund of £46.21 which i paid for the dress.
    Please let me have the details about how to return the dress.
    This should have been given inside the parcel.
    I read some of the reviews of Floryday which are not very good and will report your company if you give me any problems with this return and refund. I am a journalist and will gp to press if there are any problems.

  7. Patti Marshall Reply

    Thank you to Quelle I finally received the dress that i had originally ordered. It restored my faith in the company. Please pass this message on to her at customer services.

  8. Patti Wirtanen Reply

    I need to return a blouse, you sent wrong size. Can’t find number for customer service. Please get back to me asap. Yo say you need this returned in fourteen days. How w can I do that if you don’t have a acceptable way to return a product. Today is April tenth. Mi want a refund credit on my credit card! Thank you, please get in touch with me asap!m Patti

  9. I have just received an order which I placed last month for a dress; order number 029453457216; order item 1955250144 for a white long sleeve maxi. I am not happy with the quality of the material in particular and want to return this item, so, could you please email me a returns address.
    Thank you.

  10. SHEILA Noble Reply

    Hi I ordered a top from you it has arrived but although I requested large & it says large on the label it is more like a small(8-10) how do I return it to you? I notice on your websites a lot of customers are asking the same question.

  11. Dorris Parson Reply

    I ordered my shoes for a size 40 which here in the United States is a 71/2 when I received my shoes they were too big more of size 8. I am very unhappy. This company do not have a return address nor does it have a phone number to call for customer service.

  12. T L Guymer Reply

    Hi there. I would like to return a dress as it is unsuitable. Please give me details on how to do this please as soon as possible as would like to do so in the 14 days stipulated in order to get a full refund. Many thanks

  13. Unfortunately I need to return all three items that I ordered due either to a poor fit or the quality of the fabric. There are no care instruction labels on any of the items!!
    Please reply immediately to tell me how to go about retuning these items as I only have a week left to do so. How do I obtain a Returns Label ??

  14. Diana Rowe Reply

    I recently purchased 5 blouses and it took for ever for them to arrive, but now I have them and tried them on, I need to return two of them but have no idea of where to send them to. It states there are several return warehouses around the world, so can you advise which is closest to me in Australia.
    My fourteen days are running out so a fast reply would be welcomed.

  15. I am afraid that I need to return all three items that I ordered. They took a month to reach me and I am dissatisfied with the fit as well as the fabric which creases very easily.
    Also there are no care instructions (nor information on what type of fabric has been used) in any of the items.
    I need a quick response as I have to return them during the next week.

  16. Edith Scherb Reply

    I need to return a dress and trousers. The dress is far too big and the trousers far too small,although i ordered both in size S. Order Nr. 024742904976 .
    I need an address for return as soon as possible.I hope that is no problem, aswell as paying back the money.I hope that not all Reviews in Internet are true and you are a serious Company.Thank you

  17. I ordered a dress for you, which I really like, however, although it fits everywhere else, it is far too long so I need to return it. Could you please send ne a returns label so that I am able to do this. Thank you

  18. Dewaina Henderson Reply

    I bought 3 dresses from Floryday I need to return 2 dresses. Only one fit. If return goes well I see other items I would like to order.
    Please need information and address to return.
    Thank you for your help.
    Order No. 022691042219

  19. Karyl weighill Reply

    I have not yet had my order although you promised it by 27th March. I am now moving in two weeks time. I feel now that you need to refund my money as I cannot see you delivering the items I ordered in time before I move. My order no.was3693894012. I expect a reply as soon as possible. You also keep telling me I have not registered my email address but you have returned my inquiries to you.
    Mrs. Karyl Weighill

  20. Denise Goff Reply

    Please send me the USA returns address ASAP.
    Order Number: 028459488866
    I have been trying to return the order for full refund. I get emails promising to send return address and saying I must mail to US return address. But NO address is ever given. Please send me the address to mail the return.

  21. I want to return 1 of my items. My order date was 02/26/2018. My Order#024430575785. Item# 1715215103 is too small. I would like to return the item. I wish I have known the company makes their clothing for small figure people. This is one of the reasons why I do not like to order from online sites.

  22. Marg Bruechert Reply

    Hi customer service,

    I have received my 2 orders this week and have found that I need to return some items due to the size of some garments not fitting and one garment is stained on the sleeve and marked with a little red arrow sticker to indicate this mark.

    I live in Ballarat, Victoria, Australia. Could you please send me the address for the warehouse you would like me to return these items to?
    As it is now the Easter holiday break here in Australia, it will be next Tuesday the 3rd of April before I can send them.

    Thank you for your help.
    Kind regards

  23. Colleen Bryant Reply

    This is a lovely company. I ordered three dresses. One of the dresses does not fit me. I would like to return it. I am pleased with the other two dresses.
    Please advice me of the procedure to return the dress.

  24. Denise Bolton Reply

    I wish to return a dress I purchased order number 029220906389, I ordered this on the 18th February, and I only received this item on Friday 23 th March,
    Please send details of how to return this as it is to small. I am a very disappointed customer as for how long I waited as you said 5 to 8 working days. Also the sizing is very long as I am normally a medium but I ordered a large and it is still far to small.
    Also there is no returns label or instructions on how to return the items and in this day in age I think that is disgraceful .

  25. Iris Jesske Reply

    Dear Floryday team

    Thank you so much for responding my Ticket #9184463213 inquiry.
    Since Floryday clothes seems tob e in general way too large form e, I would like very much to chose option 1:

    „ Option 1: You can return the item(s) to our Belgium warehouse and then we will initiate the refund EUR 146.87 (100% of the product value) once we receive the returned package. If you choose this option, please let us know and we’ll provide you with the return address and return instruction.“
    Would you be so kind and provide me with the return address and instructions?

    I thank you very much for your support and understanding.

    Kind regards

    Iris Jesske

  26. Josephine Mccarron Reply

    Please would you advice me on how to return goods to yourselves I had three items one was fine but sadly the other two didn’t fit. I live in London so could return by post to a London address. My order number is: 026028799782

  27. Nancy Hatenboer Reply

    I ordered and paid for a blouse nearly three weeks ago. I have emailed twice and telephoned but not had a reply. Customer service communication is not good yet taking the payment quickly is what you seem adept in doing and then not adhering to your obligations to consumers. I would like to receive my blouse or require a full refund including postage costs. My next step is to write to you and then consider third party intervention.

  28. I have an item that I purchased from Floryday that I would like to return to the uk warehouse.
    I am just wondering if you could provide me with the return instructions and return address of where I need to return the parcel to?
    I have been trying a number of times to contact Floryday customer service through the website process, however I have only had one reply from yourselfs and have now been waiting a couple of days to receive a reply on the return instructions and returns address. I need this information as you state there’s only 14 days returns policy!
    If you could help me and reply back to my query as soon as possible I would be very grateful

  29. Dorothea Gray Reply

    Need to return dress too small. No information or address to return reply with address as soon as possible please this dress just doesn’t fit and I wish to return within the 14 day stipulation i iam unable to get phone number or address on your help line for customer care as you say text too short I don’t know what else to say

  30. Valerie hill Reply

    I need to return a dress. It is far to big for me and the quality is not very good for the money. Please give me a returns address. I need an address soon as you state that I only have 14 days . Thank you.

    • Anne Kelly Reply

      Like several people I am returning a dress which I do not like and does not fit well. Please send me an address to which I can send the dress ASAP as I go on holiday on 1st of May for two weeks

  31. Pauline Byrne Reply

    I ordered a dress from Floryday in August, $180 came out of my account right away. I never received confirmation of order. I tried endlessly to provide all the information I have, bank statement, date it was ordered and have gotten nothing, only “Sorry we have answered your request”. This dress was for my daughter’s wedding next month. I’m a single mom and really counted on receiving this order. These people are shameless and should be called out on their totally lack of customer care.

  32. Michele Vincent Reply

    Order No 020664658458
    I would like to return my second order as on your website the dress was white but it is a blah beige colour and far too big in the front. My first dress was gorgeous and fit beautifully but this dress does not. Please let me know how to return my order. Thanking you.

  33. Charmian Ferrett Reply

    I would like to return a dress. Can you please send me a return address, Please respond quickly because you state I only have 14 days to return it.
    Many Thanks

  34. I am worried that I will also be ignored like everyone else who have followed your return instructions to no avail. I ordered a dress, a top and a pair of shoes from Floryday for the first time four weeks ago and you were paid in full for said items four weeks ago. At last today my package arrived, I am really happy with the shoes but I am disappointed in the dress, the material is flimsy and not what I expected and the colour is not as seen on your website its really bright and garish I would never wear it. The top was marked as a blouse online but its not it is a top with buttons that don’t unbutton, I don’t like it. I need to return both of those items for a full refund. my order number is 020193711278. If I get no answer I will be contacting my credit card and they can chase you.

  35. Colleen Kosoy Reply

    I ordered a dress ages ago, it just arrived. Its a Tangeel label. Its too small, I would like to order a larger size.I don’t have other details. I have ordered so many things from you, please help me find this model, could it be 1844? I would like it express delivery this time. Its blue and white has label sown in neck H.J.W huangjinwu
    I have NOT written before!!!!!

  36. Please provide a return address, for the third time!! Your telephone line is dead and I am unable to contact anyone, this is a poor way to run a business.

  37. Robyn Smith Reply

    I have just read all of your reviews and it seems I have no chance of a refund I hope I am wrong. The dress is lovely but a bit tight under the arms.

  38. Order 026810175585

    All items the sizing is incorrect I am trying to return but the service email does not work and there is no instructions and details for returns.

    Please reply asap as I would like a full refund

  39. Rachel Williams Reply

    I ordered three dresses and was pleased with two of them, but the third one is too tight in the bust and sleeves. I have tried the service email with no results and also filled out a form on the website without any response. I found a phone number which doesn’t exist. I have been unable to find an address or any way in which to return this dress. I am one extremely dissatisfied customer. Will never order anything from Flory Day again!!

  40. Elinor Byrden Reply

    Please send me a return address for goods received today 7 August 2017, order no. 021684339205. There is no return label or return address and I am highly concerned about comments made by other customers in relation to your poor service regarding the return of items.

    I have tried to contact you by telephone to no avail and there was no provision to leave a voicemail.

    Please contact me without delay. Thank you

  41. Anse Trads Reply

    Due to Bothe size and quality (unsatisfactory fabric and out out of normal sizes)I would like to return my order no 028635441293. Please inform me where to send the package.
    Best regards
    Anse

  42. I bought some suede shoes, only they were not suede, but Velvet!.
    They where also a size to small.
    I want a full refund including onstage, as they are not suede and leather as described!. This has to be the worst online shop I have ever dealt with. You are impossible to contact!. I have been getting genetic emails repeating everything I have asked! Please sort this asap.

  43. Sheila welter Reply

    I will contact everyone on here and seek a lawyer to file a class action lawsuit if I don’t get a reply today about where I can return the stuff I ordered that you guys sent in wrong sizes. Please send me a return address today thank you. Order # 028118978254

  44. Beverley Mason Reply

    I purchased a dress on 16th July and it is not suitable, it does not fit correctly and looks different to what it did in the photograph. I would like a full refund please – the order number is 024342499632, thank you, B Mason

  45. Hi I have bought a dress that I want to return it as its not suitable and they have not only charged me the post but they are asking me to pay £18.00 import duties.

    I can’t find and address where I can return the dress, please help

  46. Angela Harley Reply

    I need instructions on how to return two items I recently ordered. Dress not the quality I was expecting and the size was wrong. Shoes are being returned as the size I ordered done not match UK sizes. Order number 025041202381. I expect a reply from you with return instructions and advise on when I will receive a refund.

  47. I need to return by entire order due to size.They are all exceptionally small.
    The 2 dresses are certainly not anywhere near US women sizes. The tops are short and the arms are small.

  48. Order # 025864115278. Dress has small spot on left shoulder, so needs to be returned. What do I need to do to return it? Please let me know what to do.

  49. julia murphy Reply

    Wish to return item but there are no instructions to do so – dress ordered was supposed to be Linen which it is not and size is incorrect – ordered a one size item – supposed to be 38 1/2 inch bust measurement – came with a medium label in the dress and it measured 34 inches. Order no 026937336703 – item code 1955116695

  50. I wish to return a dress from England please inform me as soon as possible how I do this. As I can find no address or instructions. Customer service is obviously very poor.

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