Contact Floryday: Find below customer service details of Floryday, including phone and email. Besides contact details, the page provides a brief overview of the fashion retailer and its services.

Floryday Head Office
#207-3, Third Floor,
207 Regent Street, London, UK

Floryday Customer Service
Email: [email protected]

About Floryday
floryday customer serviceFloryday is a Chinese fashion retailer, particularly dealing with women’s apparel and fashion accessories. Headquartered in Hong Kong, the e-commerce company is owned and operated by ZCHK Limited. Product categories found on Floryday include dresses, coats, shoes and bags. Shoppers can filter products by color, price, material, size and style.

Most products on Floryday come with discount off the retail price. They also come with description, available sizes and shipping information. Products can be purchased with MasterCard, Visa, Discover, American Express and PayPal. As for shipping, products are shipped within 7 working days. Shoppers can expedite delivery with Express shipping option. Floryday uses reliable couriers such as DHL and UPS.

If not happy with a purchase, customers can return same within 14 days of purchase date. The refund does not include shipping fee. Products must be returned in its original condition. For more information or queries on payment, refund, cancellation, return or others, reach the Floryday customer service.


  1. I requested a return they sent me emails and I keep the link doesn’t work so now I have no phone number no way to contact them back to get another submittal and it’s after the 14 days. This is a terrible terrible customer service company no 800-number no live chat no communication

  2. Karen Hart Reply

    I wish to return 2 items that do not fit and get a refund. I have tried to fill in on line form. But it doesn’t recognize my order number and won’t submit. please would you send me address to send parcel back to and refund my money thank you.

  3. I am from Cape Town South Africa and I have ordered my purchase on 27 May 2019 and immediately I received a confirmation nr of my order and payment went of my bank account but when I entered my order nr to track for my order it went through in a minute but when I tried the following day and other day their system kicked out my order nr and said it does not exist. I can’t find a phn nr to contact this company and until today I have never received any emails from this company,am very hurt and very disappointed.

  4. I ordered a dress i need to return and get a refund. It’s far too big it’s the smallest size in that dress . Doesn’t hang nice at all. I requested confirmation of a returns address I’ve heard nothing this was a week ago. I cannot find a telephone number to call so I can actually speak to someone.
    Can someone contact me by email with a telephone number please.

    Christine Bashford

  5. Ayakha Mhlebi Reply

    How do I get contact with you, as I want to return a coat I’ve ordered 2 weeks back and quality is very poor and very thin compared to what I’ve seen online. I need my money back please.

  6. Carolyn purssell Reply

    I wish to return two dresses for a refund where do I send them. I am in the uk , please I hope you can help the reviews seem shocking. You should publish a telephone number for us to call instead of all this nonsense, it seems after care is rubbish

  7. Elizabeth Fitch Reply

    Please forward to the above email address a returns form. The dress is nothing like that advertised. I expect the form to be emailed to me by return. I was unaware of such negative feedback your company has. If I had known I would not have purchased anything from you. Please do not hesitate with forwarding my return.

    Elizabeth Fitch

  8. Dreama Leone Reply

    I ordered a dress and finally got it in 3 weeks. This order was totally deceiving. I want to return it, but it is impossible to contact someone for the 14 days notice they require before returning your item. I am sure if I just returned it without the notice, they would keep the dress and I wouldn’t get a refund. I would never order anything from this company again. Unbelievable

  9. Please, send me phone number of Customer Service. What I received today, it has nothing to do with the dress I paid for. I already published picture in your Facebook page and will send to all my contacts. I am agree with dozens of negative comments and complains.
    Waiting for phone number.


  10. Cindy Blackburn Reply

    I have been waiting six weeks for a dress. It has been sitting in China since March 22nd. I ordered this dress for a cruise and now, because of the delay, I will have to go out this weekend and purchase one from the mall. Although their items are cute and favorably priced, I have no plans on ordering from this company again.

  11. karyn cameron Reply

    I am still waiting to hear something regarding my order. I cannot find a phone number (communicating via email is not doing very good). The only address I could find is in the UK. I have checked and Floryday is supposed to have a warehouse here in the US, where is it and why can’t I find it? After reading these comments I’m wondering if ANYONE has received their Floryday order, and does it always take so long. Why would it take so long if there’s a warehouse in the US. They pulled the money off my card like right away, and I’ve received nothing that I’ve already paid for.

  12. Caryl ROTHWELL Reply

    I received a Floryday dress on Saturday 30th March. It unfortunately does not suit me. I wish to return it and have a refund. This is absolutely normal with all on-line shops; it is a trust between the potential buyer and the on-line seller, that having paid in advance, you have the choice either to keep the item, or return it and have your money refunded.

    I now “trust” Floryday to be in touch with their rreturns address. Caryl Rothwell

  13. Liana Švecová Reply

    I would like to refund my purchase here , i have bought a dress from you and the size doesn’t fit me . So would you please send me an adress so i can send you your product back .

  14. Sharon Crawford Reply

    I too have been waiting for my package since I ordered almost 4 weeks ago. I filled out the online form to inquire about it and pressed send, but my sent folder doesn’t even show that it went out! Something isn’t right and I am afraid they have my $36.00 and my credit card info!! I will NEVER order from this site again!! It’s too bad as the clothes were really cute :(

  15. Shirley Dishinger Reply

    Like those before me, I am very disappointed. I was sent a message that my item had been shipped on March 1, 2019 and should arrive in 8 – 18 days. It is well past that time period and I tried to track it through our local Post Office. They found the tracking number and said it had not left China yet. That was on March 27, 2019. I have resigned myself to the fact that summer will be here before my coat. Please find out what the delay is. I do not appreciate being lied to and this was a test purchase. I had planned to order several more items and have now decided against it if this is the treatment you give your customers.

  16. In early Feb. I ordered a blouse # 1284382. I never received confirmation reply . But on Feb. 27, 2019 money was taken out of my account for $47.97. As of today, 3/27/19 I have not received the blouse from your company. If you can’t send it out immediately, will you please refund my money? I have ordered many clothes from your company over the past year and have always been satisfied. Will you p,ease respond to my complaint?

  17. Sian Skerritt Reply

    I need to return a dress as it’s much too big. It seems impossible to get details for returns. It only arrived today and I always return goods promptly if unsuitable . Order no 028556954725 .

  18. I paid on my credit card and paid extra to have express delivery in 3 days delivery by courier to my door. 10 days have passed and you have not replied to my email i I cannot find a telephone number on your site. Please advise when I will receive the clothes I have paid for? Order number 023146850376

  19. I’ve sent, this is my fourth (4) message trying to get a correct return address, no such luck. I definitely bWill Not be ordering from this site ever again and I will not encourage anyone too Order from Flory day. Karen Williams

  20. I returned a dress the next day, after delivery. The money was taken from my account on the 18th Jan. Since then after repeated messages, l still haven’t heard from Floryday, except once, l was told a Ziaul would phone, he didn’t.
    I would like to phone them, but cannot find a number. I feel once they have your money, they not interested

  21. Caroline Van Laere Reply

    Just received my order 029590836698, and would like to return 2 items out of 4, because the quality of knitting is rather poor, or even very poor actually. Hard to believe those items are really priced 70% off, or even 50% off. Please let me know the nearest return address, I’m living in Brussels.

  22. Carol Ann WHITELOCK Reply

    I am having the same problem. I need to return dresses but cannot get any details. My 14 days is almost up and the dresses was too big. The delivery invoice is not much help either. Poor for communication.

  23. I am flabbergasted to be told in your chat that you don’t allow customers to try on clothes and neither do you have a phone number to ask if they are serious! Surely you cannot be serious!
    The agent then suggested using their size chart, but there are other factors that determine if an item is going to be suitable besides size. The item might look hideous on the woman! Then what? She can’t send it back because she’s tried it?

  24. Jocelyn Jones Reply

    Having read the long list of customers comments, I don’t feel confident in buying anything from your website which is a pity. The clothes look really nice but I couldn’t be bothered to wait for delivery or worry about receiving full refund, let alone quality and correct sizing. I am in the UK and a regular size 12.

  25. Return policy? Can I return dresses for any reason? You mention that customer needs to state a REASON for a return. If I want to return an item that I just don’t like (for no specific reason) can I get a full refund?

    I have never ordered from you before and I don’t want to pay for dresses unless I’m assured I can return everything if I don’t like them for any reason (as long as it is within 14 days). Why does customer need a reason?

  26. Kathryn L Guilmette Reply

    I have two dresses to return and my 14 days are running out. I went on the website to fill out the return form, but my order # does not appear in the drop-down menu. Please let me know where I ned to send these dresses for a refund.My order # is 020836005011; the items are 2 of the same dress, item code 01955220519

  27. Julie Wilkinson Reply

    I wish to return a jacket that is too small – not the size I expected at all. Please tell me where in UK to send it. having read comments above I wish I had never ordered from you but I did like the styles on offer.

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