Contact Fashion Nova: Find below customer service details of FashionNova.com, including phone and email. Besides contact details, the page also offers a brief overview of the e-commerce company. Reach the customer service below for queries, complaints or feedback.
Head Office
Fashion Nova
2801 E. 46th Street
Vernon, CA 90058
United States
Customer Service
Email: [email protected]
Phone: 800-866-0286
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About Fashion Nova
Fashion Nova is a retailer of apparel and fashion accessories. It was founded in the year 2010 and is headquartered in Los Angeles, California. Fashion Nova sells items online as well as through brick and mortar stores. There are five retail locations in Southern California.
Products that can be shopped online include dresses, jeans, shoes, tops, bodysuits, sweaters, jackets, pants, lingerie, shorts, skirts, leggings, pants, skirts, swimwear, sunglasses, among others. On each product listing, you have details of price, colors and sizes available. Products can be purchased online using MasterCard, Visa, American Express, PayPal, Discover and Amazon Payments.
Most orders are shipped within 2 working days. Buyers can also opt for expedited or overnight shipping via FedEx. While within US, there is a flat shipping rate, the rates for international orders depend on the destination. As for returns, buyers enjoy a 30 day return policy. You can claim a full refund if not satisfied with the quality of the merchandise. For more information or queries on payment, refund, cancellation, shipping, or others reach the Fashion Nova customer service.
I placed a order. I paid $166.76 but never received it. When trying to contact them its a waste of time. No one responded I told them that where they delivered at is not my door nor my floor or apartment. This is the worst experience ever. At such a time money don’t grow on trees. I will never recommend anyone to shop with you guys.
I placed two orders…one item fit and the other did not. According to the return policy…items ending in .96, .97, and .98 are final sales…my item ended in .99 and these folks respond back advising that it’s not eligible for return AND they even sent a copy of the return policy stating that items ending in .96, .97, and .98 are final sales. I will NEVER shop this awful company again.
I never got the package or package(s). I Waited three days before reaching out to them to notify them due to knowing other normal merchant routine steps when packages go missing.
Ive reached out; I think every day since then. Fashion Nova holds itself strong that they are not liable. Ive read terrible reviews on many people having issues with them. They stopped responding or they just send an automatic response that is non negotiable. Ive read about their unreasonable strict return policy. As soon as I ordered, I had buyers remorse because I didnt know all that. The thing is, ive never shopped w them before. I never got to see or touch one item. I was excited so I was tracking the package thru both fashion nova & ups simultaneously.
The day that my order said arrived, I went to my porch maybe ten minutes later… And NOTHING.. Reached out to my neighbors because I know the process. Waited three days and literally nothing. That is alot of money to just swallow. Ive filed a complaint with BBB. And pissed consumer. Its not that I cant comprehend if the packages were stolen; even though I honestly dont think thats the case.. It was the finality of it all by fashion nova. No offer of compensation. No gift card. No nothing. No promo code. No liability at all. It seems truly unfair. I asked if they could possibly dig deeper with the carrier. Like is there a photo? Sometimes carriers do that. It was a huge package. UPS hasnt responded. Via phone all they could say was it was status marked delivered on side door.
But whose side door is the question? Cus it wasnt mine. Im just completely traumatized by spending that much with them just to have them send the same consistent unchanged automatic reply.
In retrospect, I as a consumer should have been more diligent to research their strict iron clad policies. However, I am a real shopper!! I mean I know many ladies probably are!! But, if it could be my job; Id do it all day.. I have NEVER in all my life heard of such policies as theirs. Dresses apparently final sale. ALL. Bodysuits. Final Sale. ALL. I mean and the list goes on. Even if I magically were to get the items in front of me, apparently; they offer no refunds whatsoever. All they would offer is store credit and that is for maybe half of their items they sell. I cannot ever see myself patronizing this type of company again. It is distasteful to say the least.
Their suggestion is to file a police report so that this does not happen again in the future. That is their consensus. I admit, I have read reviews about afterpay as well since all this where people state afterpay wont offer much help either. I dont expect much from you all. Although, it would be greatly appreciated.. I mean tremendously if someone could or would. But, I just needed afterpay to know as I make my payments; I never got this package. I mean not one.
I was waiting on my e-gift card for weeks now, still haven’t received it. I also had to pay $7.99 to ship it back. What is going on I can’t talk to anyone, they keep saying in an email they sent it. I haven’t received anything. $60 gone.
I ordered items and it was not delivered. At least on their site it says delivered, but it didn’t. I tried to contact them, to find out which company made the delivery, they do not answer and give a $10 gift card. Zero customer service, I have not received any delivery confirmation, nothing proves that my package has been delivered, moreover, there are not often cases of package theft in my building.
I ordered a jumpsuit and when I received it was to small and someone had already worn it. I tried to return it. It said my email was not valid. Then they wanted me to pay to talk to someone. Please don’t waste your money with this company. You can’t even talk to customer service. I’ll count this as lost.
This company is totally ridiculous. I placed an order received it. It was too small I sent it back. I have yet to receive the money on my gift card and trying to get in touch with them is impossible. I emailed several times zero response. I assume I will not receive my money back as I know they have gotten the items back but haven’t given me my money on my gift card. I am totally mad because I actually like their clothes but not sure. if I will order from them again. I have spent hundreds of dollars with them in the last couple months. I do not appreciate them not responding to my emails.
In my case I ordered for my package it never came through and I emailed them only for them to tell me it was delivered, when? Like… then I emailed them I was told that I would be refunded, it took them two days to send a gift card to an email I no longer have access to only for them to tell me that for security reasons they can’t send it to another email. I spent $177.59 I am flabbergasted I have never experienced this in all of years shopping.
I returned an order at the beginning of November and their return policy said that I would recieve a store credit via a e-giftcard. I have been looking but have not recieved it. I need the e-giftcard so that I can use my credit of $44.69 that I thought I was getting. I placed my order online and it seems to be no way to contact online customer service. So I guess they just took my money. They made sure to charge me the 7.99 shipping fee as well for the return.
I paid to return a set that was too large and pants that were too small (total $81) My return was received in their warehouse but I never got my e-gift credit they insisted they sent me. I sent an email everyday for 2 weeks and differently worded responses came back saying “we’re happy to inform you that your credit has been sent to the email on file… pls check your spam folder…” interestingly those emails were coming to my spam folder but never the email with my gift card info. I have been back and fourth with this for 3 weeks and I have sent about 18 emails now. I’m so ticked off that a company that I’ve spent hundreds and hundreds with over the years has just snatched my hard earned money from me and obviously doesn’t give 2 blinks about doing this to any one!! I’m now seeing this has happened to a lot of other customers.
What is going on with your website I tried on multiple devices to make a purchase and it’s not allowing me to put my information it’s not even allowing me to put my card information it’s like the page is loading and loading
I have been waiting for my order for the past 20 days and nothing. It says it has been shipped and to contact the shipping carrier. I contacted the carrier and they say they have not picked up any package. No number to contact, email sent said it was shipped. This is a real scam. I have bought from this company before and had an issue like this. Never did I think it would happen again.
I have the same issue. No way to contact the company. The carrier told me that they package was never picked up. I have no idea how to handle this as I am not from the US. Spend more than 200 Dollars and have no clue when I can expect my products – they are legally my, they took my money for it. Do you have any idea how to reach them and get any answer back? The customer service is just a scam and a joke.
Like people are saying it’s very ridiculous that you can’t talk with anyone bout your orders on the phone or email. I’ve always placed my orders as standard but this time I don’t know what happened it show a No Rush Order. I’m very pissed up that nobody is here to assist
It’s absolutely ridiculous that you cannot get ahold of this company for the life of you especially after spending hundreds of dollars with them and then they want to turn off their phone lines and say that someone will be with you within 1 to 3 hours and now I’m waiting weeks for a response this company really knows how to get somebody livid and on the verge of never returning.
I ordered merchandise totaling $516, and my tracking stated my package was delivered on November 4, 2021. However, I did not receive my package. I reached out to FashionNova to inform them of my missing package, and they responded by saying their investigation illustrated it was delivered and that they will not do anything to help me. Additionally, they told me to check with my apartment office staff as well as neighbors. I did those things, and no one has seen my package. The fact that they will not help me is very disgraceful and disgusting because I have been a very loyal customer to this company for years; I have spent thousands of dollars with FashionNova, and you would think they would value me as a loyal customer and do something to rectify this mishap. I also find it interesting that FashionNova no longer has a customer service line customers can call to speak directly to representatives. Instead, you have to submit your inquiries online, and they respond via email. This is all strategic as they want to take all human interaction and human feeling out of the equation. They don’t want their representatives being able to empathize with the customers which will behoove the representatives to help customers and intervene. With this online customer support platform, they are able to be short with customers, and they can easily deny claims and cut customers off without any further explanation. They emailed me saying they denied my claim and that it will not be re-opened. As a result, I’m out of $516 as well as my merchandise and they could care less.
It’s so hard trying to get in contact with someone to fix a problem like I bought some shoes and only one shoe fits and they’re sending me around in circles and then they say you can’t call the store and ask for help. Then if you do try to do the online help service they want you to pay.