Contact of Chunghwa Telecom customer support

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Find below the customer service details of Chunghwa Telecom. Besides contact details, the page also offers a brief overview of the telecommunications company.

Head Office
21-3 XinYi Rd., Sec. 1,
Taipei City, Taiwan, 10048

Phone: 123 or 0800-080123 (general or billing)
Phone: 800 or 0800-080090 (mobile)
Phone: 0800-080128 (ADSL)
Phone: 0800-080412 (HiNet Internet)
Phone: 0800-080365 (business support)

About Chunghwa Telecom
The biggest telecom company in Taiwan, Chunghwa Telecom, began its operations in 1996 as an initiative from the Chinese government to privatize the telecommunication industry. It used to be part of the government telecommunication unit before the privatization happened. Today it happens to be one of the biggest companies in terms of revenue generation across Asia. The company offers broadband, mobile, fixed line calling and internet connectivity across the Republic of China. They also have separate plans of IT communication for corporate houses. Chunghwa has developed leaps and bounds over the time and currently hosts high speed 4G internet while uniformly implements 5G connectivity.

The services that Chunghwa offers includes mobile communication service, ADSL, and HiNet Internet Data Service etc. The company maintains a customer-first philosophy, with 24×7 support on all the services it offers. The best part is the pricing and feasibility. All the services are available nationwide and at an affordable cost. Chunghwa’s data privacy release talks about the user’s data collected by them. Chunghwa Telecom is the only party involved in storage of data. They store account information, internet usage information and web browsing information. The info is used for marketing, improving user experience and advertising, all of which is mentioned in the privacy policy of the company.

The support options available for you would include 24×7 service hotlines for various purposes. Business inquiries, billing, phone activation and reactivation of telephone/ADSL service can be reached via direct dial. Support related to mobile communication service which includes billing, lost phones and poor communication can be reached at 0800-080090 or you can simply dial 800 on your Chunghwa mobile phone. For HiNet Data services and support related to internet speed, troubleshooting and password errors, you can dial 0800-080412. All of the support options if accessed outside of Taiwan would be charged with IDD fee for the user.

There are a host of hotlines for availing support which are available on the Chunghwa website. You can find the necessary support hotline from the list. They also offer support options via email if you are looking for business enquiries, support related to new accounts, plans and pricing. Chunghwa has grown over time in Taiwan owing to the versatility it offers in its services. There are many others vying to achieve this feat. The company was able to acquire assets worth $447B in the last 25 years of operation. Chunghwa Telecom, which has gone public and is listed in NYSE and TWSE, also manufactures data networking and telephony products through its subsidiary firm Senao Networks. Products are sold under the EnGenius and Senao brands. 

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