Ticketmaster US: 3 ways to complaint on booking or cancellation

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Ticketmaster has created a niche for itself being the dominant ticket distribution company for sporting events and live entertainment. Based out of California, Ticketmaster Entertainment Inc was founded by Albert Leffler, Peter Gadwa and Jerry Nelson in 1976. They have been in the business for almost 45 years now. The company has been the go-to place for artists, managers and event organisers worldwide. In 2010 it was merged with Live Nation and the brand has run as its subsidiary ever since. All the operations of Ticketmaster are now dealt with digitally. From booking tickets to managing them, reselling them and listing events, all are carried out online. The major revenue of course comes from tickets sold on the website. Ticketmaster offers various channels of communication to render customer support services. Though they do a great job at it, being a fully digital platform, there can be challenges and issues on the user front. To make it easy for you, here are some options to ease your experience on Ticketmaster.

Buying tickets

Buying tickets on Ticketmaster is a fairly easy process which involves three basic steps. Browsing the shows/live events, paying for the same on the platform and obtaining tickets virtually or getting them delivered at your doorstep. You can browse for presale offers on the website to save some money as well. They accept a wide range of payment options like PayPal, credit or debit cards, Venmo, among others. The purchase happens through a secure payment gateway offering safe transactions as well. 

Cancelling a ticket

Ticketmaster’s orders are often non-refundable but in few cases they offer full refunds with the order. For instance, if the show gets rescheduled then the users would have the option to modify an order and retrieve a full refund. In cases where the show or live event is cancelled completely then Ticketmaster works with the organisers to issue full refund. Users get updates on their account and also via email after the booking.

Manual ticket cancellation can be managed from the user’s account in the Profile tab situated on the homepage. Simply log in to your account, go to your profile and open your orders page. You can then see the bookings that you have paid for under this tab with upcoming dates shown. Select the particular booking you want to modify and click on ‘need help with this order’. Make sure to check the terms and conditions of the ticket insurance before you proceed to seamlessly deal with your cancellation.

Reaching out to customer support

The ideal way to reach out to customer care is through the ‘my account’ option. When you place an order or book a ticket, all the issues concerning the upcoming order can be dealt with from this tab. The support option is fairly easy to use as well. Simply select the order you have doubts about and use the contact option to reach out to the support team. If you do not have a booking at all, you can contact support directly from the website as well.

  1. Fan support – The service was designed to assist users with a wide range of issues. The initial interaction begins with FAQs but moves on to personal interaction once the issue is escalated. Cancellation on the grounds of rescheduling of an event or null void of a ticket booking can be done through this medium. Users also get to choose their modes of reimbursement if the event is fully cancelled. The insurance options can also be exercised during this step. Ticketmaster offers resolution within 5 working days.
  2. Telephone & live chat – Ticketmaster offers phone support to speak to a customer service representative. The service is available throughout the week. They are available at 1-800-653-8000, 1-800-745-3000 (sales) and express contact at 1-866-448-7849. You also have the option to chat with an agent live for existing orders. Chat support is available Monday to Sunday, 9am to 9pm.
  3. Social media – Another effective way of contacting Ticketmaster’s support is through their social media handles. They are proactive on Facebook as well as Twitter. Their Twitter handle is the most efficient as the tweets are replied within a few minutes of posting if it concerns your orders. Simply tweet your issue along with details of your order and tag them. They would respond to it or reach out through direct messages (DM). You can also reach out through their Instagram handle and share your experience. 

Apart from these support options for booking or cancellation, here are some useful pointers to note. The purchase policy is an important piece of information that you should be properly aware of. Cancellation on the platform comes with a number of conditions attached to it. The sales being final on the website, it will be sometimes tricky to get a refund for orders you have cancelled. In cases where there is no refund mentioned, you can still try to go through your online account and ‘request a refund’ at the contact option. You might get a refund if you have a valid explanation. 

Ticketmaster has revamped the way event booking and ticket reselling is done. The entire procedure is not airtight but the customer support makes up for all the loopholes associated with it. This is a reason they are growing exponentially and has become a favourite for event organisers. 

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