Find below the customer service details of Elisa, Finland. Besides contact details, the page also offers a brief overview of the telecom company.

Head Office
Ratavartijankatu 5,
Helsinki 00061, Finland
Phone: +358 102 6000

Phone: 010 190 240
Phone: 0800 93 93 93
Email: [email protected]

About Elisa
Elisa is a leading telecommunications company in Finland that boasts a history of over 140 years. Founded in 1882 as Helsingin Telefooni, Elisa has grown over the years to become one of the largest telecom operator offering fixed line, mobile and Internet services to consumers and business organisations. Headquartered at Helsinki, Elisa employs over 5,100 to manage the operations. Besides Finland, Elisa also has operations in Estonia. Currently, it caters to about 2.8 million customers. Listed on the Nasdaq Helsinki, Elisa’s subsidiaries consist of CamLine, Elisa Eesti, Elisa Santa Monica, Elisa Vindera, Enia and Polystar. Following suit other network operators, Elias is investing on modernizing the infrastructure, bringing fifth-generation technology. The 5G network already covers over 100 locations across Finland. With 5G being ten times faster than 4G, Elisa is encouraging more to join the network. You will however need a 5G-enabled device and active subscription to get started.

A new mobile plan, fixed line or Internet connection can be availed by reaching out to the customer support or visiting any nearest Elisa outlet. You can locate one nearest to your address on the website. Mobile users can get a subscription with new device for which you can pay by monthly installment. Brands you can choose include Apple, Samsung, OnePlus and Xiaomi. There is an estore where you can purchase cameras, smartphone and other electronics. Before getting a mobile subscription, you can check the coverage in your areas. Most mobile subscriptions offer unlimited calls and SMS. The packages however vary on the choice of speed. You have plans from speed of 1 Mbit to up to 1,000 Mbit. There are plans designed for teenagers as well as families.

If you don’t want a connection with monthly commitment, go for the prepaid connection. Once you activate your prepaid SIM card, you can top up number according to your usage. Mobile users can view usage, activate/deactivate plan and manage services by signing into account on web or smartphone app. If travelling abroad, you can activate roaming to enjoy calls and data. There are add-ons you can activate for saving on calls and data across European Union or regions outside the EU.

For those who need Internet at home, Elisa offers high speed broadband through a 5G subscription. There are plans for100M to 1000M and more. If you are an avid gamer or stream digital content, you might want to go for a higher plan. The mobile broadband plans allow you to connect up to 9 devices. Don’t have a router? You can even purchase one that is compatible with the connection as you activate a subscription. Choose wired Internet connection if you want to enjoy a more stable Internet without restrictions.

Want to enjoy the latest movies and shows on your television? Explore Elisa Entertainment that comes in three plans. The premium plan allows you to enjoy shows in 4K. You have a wide range of domestic and international series at your disposal. TV users can also record, pause and watch a show anytime of the day. Besides a smart TV, you can access movies and shows on your computer, tablet or smartphone. Existing users can sign in to their account to view invoices or make payment. Bills can be paid using Internet banking, credit or debit cards. You can also set auto debit so bills are paid every month without delay.

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Last Update: February 25, 2022