Contact ChicMe: Find below customer service details of ChicMe.com, including phone and email. Besides contact details, the page also offers a brief overview of the company.
Head Office
Advancer Ltd
Third Floor 207 Regent Street
W1B 3HH, London, UK
Customer Service
Email: [email protected]
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About ChicMe
ChicMe is an online shopping platform launched in 2014 and part of Geeko Group Ltd. The website deals mostly with women’s clothing and accessories. The website features more than 100,000+ product styles. You can shop by keyword or from the wide range of categories. Products include dresses, tops, outerwear, sweatshirts, tshirts, skirts, jeans, leggings, jumpsuits, swimwear, sneakers, flats, boots, sandals, plus size clothing, lingerie and accessories such as bags, sunglasses and necklaces. There is a Sale section for those looking for discounted items.
Payment for purchases online can be made using major credit cards or PayPal. You will find various sizes and color options. Chic Me ships to cities worldwide. It takes 7-25 business days for products to arrive from the date it is placed. Shoppers may return products within 30 days of delivery for exchange or refund. For more information or queries on payment, cancellation, refund, or others, reach the ChicMe customer service.
If I could give negative stars I would. I placed an order under the intentions my items would arrive by the delivery date shown, which was needed for a trip I was taking. I have yet to receive my order and it’s been almost a month. The tracking status on the website has not been updated in 2 weeks with the last status showing arrival at sort facility. The tracking number provided that is supposed to be for USPS does help either stating no information available for the tracking number. I don’t even want the items anymore I just want my money back and will never order anything from them again. Please be aware of this website.
Ordered a fleece jumper from this company. Dreadful quality! I’m STILL waiting for full refund even though I offered to pay for the return postage! They’re simply not interested?? I will NEVER use this company again.
This is the worst company ever. I will never order from them again. I ordered in November and I only received one item and now they keep saying that they have sent it out. I don’t even want it just refund me. When you contact them the same robot from customer service repeats the same message.
This company is a rip off, I been trying to get a phone number which don’t exist. I placed a $65 order in with ChicMe and now it disappeared and cannot reach anyone to give me answers
My Wife & I too have placed an order with chicme. Sizing is soo off! Materials are awful! Only managed to have one t-shirt out of a very large order of dresses & tops. Have been trying to get a return address to no avail. Have spent a lot of monies & by the look of all these comments I doubt we’ll see a penny of it!! I wish we had read all the comments before as I wouldn’t of ordered from them.
It is IMPOSSIBLE to talk with some one. I have been trying to return their merchandise for a refund, they are definitely not about customer service. They do not even care about keeping their buyers happy.
Horrible return policy, they are back and forth with a 10% refund only. I spent $129.00, the clothes are a cheap material and way too large than normal US sizes, they are horrible.
I made sure I put my address in correctly, then I screenshot it. It was correct in the shipping I entered. But, after I entered my pymt info, I got a confirmation. BUT the confirmation had left off the house number of my street, something they also did a year ago, so this time I made sure my address entered was correct & took a picture. It is next to impossible to contact customer service support. I tried to contact them as soon as I saw the address defaulted without the street number, only the street, which was immediately after I paid but since I hadn’t been issued a ticket number yet, I could correct THEIR error.
They will not take returns. They keep offering a discount on my next purchase so the $85.00 I spent on shoes that are so high I can’t get my foot in that position and a dress that said M but didn’t fit like the other 2 mediums I purchased in the same order ( It was gigantic) and they WILL NOT EXCHANGE it for a S. I even offered to pay the shipping charges! They just can’t be bothered with returns. Wish I did some research before ordering so it’s on me that I trusted something not Made in the USA! Ha! DON’T DO IT!!! It was a TOTAL waste!
They Do Not Accept Returns! I ordered a dress and it was supposed to be delivered the following Thursday. When it didn’t arrive, I submitted a customer service ticket to cancel the order. The agent confirmed it hadn’t been processed yet (as well as the tracking) and they left a message for me to be patient. I responded the following day and told them a second time I didn’t want to be patient and wanted a refund. The following day, they responded to let me know there would be a processing fee if I canceled of 20%. I accepted the cancellation fee and the next day they left a message that they couldn’t process the cancellation because the order had been processed, which included manual labor, so they had to pay that person. I refuted this and and was then told that the order had been shipped. When I let them know that was unacceptable, they told me to contact them once the item arrived. When the item finally did arrive, it was not the deep orange it was supposed to be, but a neon orange I wouldn’t wear anywhere. I contacted them back and continued to get the run around. They keep trying to give me a small discount on my next purchase and I already told them I would never shop with them again.
This place is a complete rip off. The material is very cheap and the sizes are off. When you try to return they will give you any lie from what their policy said and refuse your return.
Sadly I have also been refused a refund of £179.00 after they make it mere impossible to return anything. And the responses and goodwill are a joke. After the reading all the comments I can see I’m not the only one. Awful this company can get away with this.