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Contact of ChicMe.com customer service

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Contact ChicMe: Find below customer service details of ChicMe.com, including phone and email. Besides contact details, the page also offers a brief overview of the company.

Head Office
Advancer Ltd
Third Floor 207 Regent Street
W1B 3HH, London, UK

Customer Service
Email: [email protected]
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About ChicMe
ChicMe is an online shopping platform launched in 2014 and part of Geeko Group Ltd. The website deals mostly with women’s clothing and accessories. The website features more than 100,000+ product styles. You can shop by keyword or from the wide range of categories. Products include dresses, tops, outerwear, sweatshirts, tshirts, skirts, jeans, leggings, jumpsuits, swimwear, sneakers, flats, boots, sandals, plus size clothing, lingerie and accessories such as bags, sunglasses and necklaces. There is a Sale section for those looking for discounted items.

Payment for purchases online can be made using major credit cards or PayPal. You will find various sizes and color options. Chic Me ships to cities worldwide. It takes 7-25 business days for products to arrive from the date it is placed. Shoppers may return products within 30 days of delivery for exchange or refund. For more information or queries on payment, cancellation, refund, or others, reach the ChicMe customer service.

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26 Comments

  1. I’m having the same problem, they owe me £65.00 back and I’ve heard nothing from them. Such bad service. Pretty sure this goes against our rights! Not only that, most good companies provide free postage for returns. Never ordering from them again and they deserve as many bad reviews as possible to help stop other people getting ripped off.

  2. Careful when ordering from website. I have been trying to get my money back from items I returned and they are refusing to give me my money. I have pictures of everything I sent and the tracking number that says it was delivered and now they saying they need the weight to identify the package. Which makes no sense if you have the tracking number and my name and address to identify the package.

  3. How I regret not reading these comments. I am in a battle with ChicMe. I have been trying to get my refund for almost a month now. They have the merchandise and refusing to process my refund. They have my money and the merchandise. This is the worst online site I have ever shopped and I hope people are reading these comments. I wish I did.

  4. This has got to be a joke. This is the worst site I’ve ever ordered from. I cannot get a live customer rep, neither is it allowing me to submit my returns claim. This is a mess. I just want to return their items and get my money back!

    • Don’t purchase from this company! Worst service ever. They don’t even try to honor their own return policy. The best way forward is to dispute with your bank account and reference the return policy online.

  5. Run as fast as you can in the opposite direction of this company. Clothes are cheap rubbish and the returns process is a nightmare. I had to pay recorded delivery for the return only for them to make me jump through hoops trying to prove I’d returned them item.

    I eventually got my money back after 6 weeks of constant emails from them saying they didn’t have enough information. Save yourself the hassle

  6. Lilian Williams Reply

    I have been trying to return a blouse for over a week . I cannot make any sense out of the returns method for this website . They ask for an order I can’t find one on the package I can’t even find a confirmation email. I won’t be ordering again .

  7. Worst dress ever! I checked the “stats” which stated it was made of polyester (which I’ve always understood was Fabric) but this dress is made out of thin packaging foam! They sewed seams which I’m pretty sure will rip with the slightest effort! (When you perforate foam, you just make it easier to tear!) Seriously? I would probably rip this dress and have a MAJOR wardrobe malfunction the 1st time I sat down!! Do NOT order from them! I think I’m just gonna eat the $$ I spent since I can’t get an address to return it!

  8. Don’t order anything run as fast as u can…the worst clothes, they are so cheap and dont fit perfectly.

  9. I ordered an outfit and haven’t heard anything from the company…no confirmation number or anything they have…and no contact information for u to reach them.

  10. I would never recommend no one to order from this company, they are the worst, you cannot get in contact with them, no tracking number, no customer service. I ordered my items almost 2 weeks ago, still no tracking number, so sad….

  11. Ordered a top/dress and haven’t received a tracking number or anything. I’m very upset about it and hope to receive it before Christmas. Funds were taken out of my account, too. Not happy

  12. Harriet Lockhart Reply

    I order a jumpsuit on May 11,2020 and have not received it as of yet. This is the longest I have ever had to wait on a order. You have taken the funds and have not delivered. Very dissatisfied .

  13. No words to say because I just did my order before I read the customers comments. I feel sorry for myself I wanted the stuff before a week . I tried to look for the phone number nothing at all. Concerned Customer.

  14. I ordered a pair or yellow pumps & did not receive an order #, an e-mail confirmation or anything now im reading all these comments & im getting very weary & extremely upset ?There iz no good comments but i know one thing these mfkas r NOT going to get away with stealing my hard earned $$$ ????

  15. Hi, I never had any problems with this company. They always deliver the correct size or color. It is the lack of comunication in order to return an item that I didn’t like. I emailed them today 7-20-19 soo let see if they respond. Good luck everyone!

  16. The absolute worst company ever. Gets you with their full refund/exchange policy but provides NO address/return label with their items. Trying to speak with someone to get the address hasn’t proven impossible it’s like they are trying to waste your time so the 30 day grace return period is over. The reply to requests every 2-3 days and never with what you ask. Only with fake proposals as to what else they can do for you how about no??? I just want the damn address to ship back these items.

    Bottom line, save your money. Don’t ever order from here.

  17. Chic me, absolute joke, ordered £66 worth of tops, used there size chart, they came n were more like a 6/8 ,than 12/14..I was trying for 2 days to get a message through for a returns label, the reply was keep them n they will give me a 20% refund.. I txt back n said yet again, they do not fit so why would I keep them,sent it n it disappeared, so basically, 1 message n reply n yiur blocked, went through PayPal so sending some info through n see what happens..my advice is don’t bother ordering, if you really want to order, make sure you get a much bigger size..

    • I have been trying for hours to get in touch with someone just to get address to send these awful items back…it’s impossible as they don’t want you to return…they’re rubbish.

  18. Mary Serridge Reply

    I think this company is appalling I order dress in medium and comes up to small so ordered a bigger one …. offered me to keep the smaller one and to send me another…. why would I want the one that’s to small are they unreal would they pay for a bigger on and waste 35 pounds for one to sit around in ur wardrobe… all I want is a ticket or returns label to send the one that is small back and that’s complicated enough… just give us address to send it to cant even talk to someone in person so annoying now

  19. PauletteMattingly Reply

    I ordered a denim dress and the funds were taking out of my account on March 13th and still I have not received anything. I thought they did not take the funds until your item was shipped. I was not sent any notice nor was I given a tracking number.

  20. Margaret Gerena Reply

    I can’t even call customer service i can’t find a phone number that works the money was taken out of my ads account but mo tracking number.

  21. Teresa Black Reply

    Looking for my order the order number is 1001030523. I purchase it yesterday on your website and I need to know about when it will be delivered to me.

  22. Denise Smith Reply

    Hi, I would like a refund on a pair of to sandals which I got in a size 6, and it doesn’t fit. A blue dress with a slip on the side XL which doesn’t fit. Please can you send me the address, so I can return these items.
    Yours truly

  23. Chanda Noble Reply

    I order a swimsuit with cover-up and it doesn’t fit well and cover-up doesn’t close up. The other outfit looks like a curtain sewed up into a cape with shorts.
    I keep emailing to return for refund and all I keep getting is the run around like I never purchased with them. First and last time ordering.

  24. I ordered a pair of fashion ripped open toe knee -high demin boot( colour black). I ordered a size 9 which normally fits me perfectly well but unfortunately it does not fit as the zipper will not close. The right side of the shoe at the ankle level is twisted my foot can not fit it correctly. I wish to return it for a size 10

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