Head Office
No. 33 Preah Sihanouk. Blvd,
Sangkat Chak Tomouk, Khan Daun Penh,
Phnom Penh, Cambodia
Customer Service
Phone: 812 or +855 12 812 812
Email: customercare@cellcard.com.kh
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About Cellcard
Cellcard is a leading telecommunications company in Cambodia operating since the year 1997. The brand formerly called Mobitel was a joint venture with Millicom International Cellular. Today, part of CamGSM Co Ltd, Cellcard offers a range of mobile and data services, and caters to more than 3 million subscribers. Cellcard claims to be the first to introduce 4G LTE as well as mobile payment platform. Across Cambodia there are more than 3000 4G LTE sites offering speed and reliability. Ookla, a global leader in mobile and broadband network intelligence, recognised Cellcard for being Cambodia’s “Speedtest Awards” winner for mobile network speed in 2018 and 2019. Cellcard is not just stopping with the roll-out of 4G LTE, it is working full-fledged to deploy 5G technology for faster data speeds and to enhance call experience. The coverage map on the website will show the current network and its availability across the country.
For a new Cellcard connection or SIM card, you can visit any of the nearest Cellcard store. You can locate an authorized shop near to you on the website. Details on the plans and services can be obtained on the website. Users can find a plan suitable for more call or Internet. There are prepaid plans for whose who would like to top up as it exhausts or postpaid plans for users who want to go with a contract and monthly billing. Prepaid plans include XG, Regular and TamJet. The validity, data and free minutes vary for each of the plan. If you want to also get a smartphone, you will find promotions on Camfone, Itel, Philips and Oukitel devices.
For postpaid lovers, there is Executive3, Executive5 and Exective10. The plans come with validity of 30 days with a restricted free data usage along with add-ons such as missed call alert and voice mail. Other add-ons you can subscribe include Big Love for additional data and iNET for activating 1GB to 40GB data. Music lovers can access unlimited music through Music Mix. You can try the service for a free 7 day trial. Users enjoy an unlimited access to a large music library. There is also a dedicated app called Cellcard Music offering uninterrupted streaming of top hits. The app will let you create playlists, and receive personalised recommendations.
For loyal users, Cellcard has started a rewards programme called Cellcard Club. The are five levels in the club. Users receive ‘stars’ on every top up made. As for bills and payment, users can sign in to their My Cellcard account to view the current active plan and to pay bills. Prepaid users can top up their number with scratch cards. Online top up facility is also available.ย For complaints or queries on store locations, payment, cancellation, refund, or others, reach the Cellcard support.
