Contact Banggood: Find below customer service details of Banggood.com, including phone and email. Besides contact details, the page provides a brief overview of the shopping portal and its services. Reach the Banggood customer service below for queries, complaints or feedback.
Head Office
Banggood Network Technology
Room 605 Haoquan Building
Jichangdongmen Road, 1 Jingtai Street
Baiyun District
Guangzhou, China 510400
Customer Service
Phone: 020-86073343 (China)
Phone: +00852 – 35903678
Email: [email protected] (general)
Email: [email protected] (wholesale)
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About Banggood
Banggood is an online Chinese electronics retailer founded in 2006. Headquartered in Guangzhou, the company employs more than 1,000 people and has offices in Hong Kong, Shenzhen and Hangzhou. Banggood has a catalog with over 150,000 products. It even operates a drop shipping model. Banggood has warehouses in Guangzhou, Shenzhen, Hangzhou, UK and the US.
Products that can be shopped online include smartphones, tablets, industrial products, video games, batteries/chargers, media players, televisions, cameras, clothing, bags, automobiles, home appliances, pet supplies, fashion accessories, among others. On each product you have detailed description, pricing, pictures and offers.
Purchases online can be made through Visa, MasterCard, American Express and PayPal. If you are not happy with your purchase, you can return same within 3 days. As for shipping, Banggood delivers products to most countries in Europe and North America. Banggood has free shipping on most products. There is Standard Shipping as well as Expedited Shipping. For more information or queries on payment, refund, cancellation, warranty, or others, reach the Banggood customer service.
Your website is terribly designed.It is impossible to quickly contact you.When I go to my order 9932487423 the tracking info comes up blank 2 items ordered with this were cancelled but this item should have been shipped. I am very unhappy with your site your ordering process is in efficient and items are sold as instock when infact they are not.
Trying to check on and order I placed on 20/06/20. Order No.86216397 When I try to login they tell me either email is wrong or password is. Can you please help me. I did not write down order number as I thought I would get confirmation.
I placed an order on 4/14/20 for 5 pulse oximeters and still have received these items. The nursing home that these are for really needs these items. Your customer service is crap. The order # is 83253300. Either refund my money or ship my items or do I need to order these from a reputable company. Please reply.
I have placed the order today but scared after seeing all negative comments.
Keeping my finger cross.
I oray God that my orders are dellivered as specified.
Sorry but very upset and scared.
The green shoes arrived very late. Aside from that there is a defect. The side strap does NOT reach the
holes to connect. Buckle seems defective.
You say to contact you. I have spent a good deal of time, doing as instructed and NO response. These MUST be returned. Please contact me or just give an address where to return them.
Hello
I have placed order vide Order NO 63488245. Though the shipping date is mentioned as 31 March 2019, looks likes its not shipped yet. Will appreciate if you could let me know likely date of receipt of the products ordered.
Reagrds
W Vijay KUmar
Dear Vijay Kumar W,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We have sent you the latest solution to you, could you please check the email?
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
This is by far the worst website and customer service I have received ever on the Internet. I dare to buy a drone from BG and they sent me a defetive one. After exchanging emails for almost a month they offer to send me a refund for a third of the value of something that was not in working order to begin with. On top of that they offer me to buy myself a motherboard to fix myself the problem, me having no technical expertise whatsoever. I think this is an insult to your customers, you cannot treat people as if they were stupid. If you are thinking about buying anything from this store think again and go to aliexpress or similar sites. This is just not worth it.
I have not recieved my order. The order # is 59295743. It ws suppose to arrived by 1/25/19. But, it has not arrived yet. This is my 4th times cintacting you and i have not recieved a response. Please refund my $22.95 back to me. Otherwise I will report Banggood to Consummer Report and the Better Business Bereau.
Ordered an item from bangood and when arrived it wasn’t the size i ordered i have been emailing for over a week and the response has not been good a very poor service. Then to be told i would have to pay to send it back. It will be the last time I order from them. Very disappointed.
Your website is terribly designed.It is impossible to quickly contact you.When I go to my order 58439481 the tracking info co
es up blank 2 items ordered with this were cancelled but this item should have been shipped.I am very unhappy with your site your ordering process is in efficient and items are sold as instock when infact they are not.If I do not recieve my order soon or recieve a refund I will take legal action as a matter of principal I do not appreciate being stolen.I have emailed paypal about this aswell.I expect a prompt response
I inadvertently clicked a confirm received tab and I haven’t received the headband or filter or anything else in that order yet. Would you please acknowledge that or just put the tab back in? Thanks
I would suggest people to go elsewhere to shop. Banggood customer service is BS. You will be running in circles trying to get answers or help finding parts for something defective they sent you. I wish there was some way to report this company and get it shut down in the USA.
Trying to check on and order I placed on 9/3/18. Never receive confirmation email. When I try to login they tell me either email is wrong or password is. Can you please help me. I did not write down order number as I thought I would get confirmation.
Don’t waste your time with Banggood. They are a dishonest company, who do nothing to put right their mistakes like warranty, and wrong item. They have invented their own rules to frustrate, like videos and photos. This is not a legal requirement, but they behave as if it is. They employ extremely thick staff. When it comes to rectifying their mistakes, they don’t want to refund postage, which is often more than the item, many of which are extremely poor quality
I ordered a product on the 25th of January 2018 and still haven’t received the item. The Order Number is: 43251757
It is now April and I am still waiting.
Can you please let me know what the status of my order is and when I can expect delivery?
I purchased an E56 drone, flew it once, did not respond to transmitter and flew away, never found! I purchased a second one. One second flight one prop quit and crashed. The gear that turns the prop was broken, they sent me the gear for E58 which of course did not work on the E56. Service is quite inept.
I received a pair of trousers that are way too small.. My UK size is 42 which corresponded to an M in your sizes! they are even about 4 or 5 inches too short!! I would like a larger pair. What do I do?
I have tried for over an hour to request a replacement pair of women’s snow boots from your customer service site. Everything fell apart when your site required a photo of the boots we received today. That’s not a return policy, that’s a ridiculous requirement that makes me wish to not do business with your store. We received order number A000371709100AV4 today and found the boots are one size too small. we need a US women’s size 8. How do we make that happen?
i am trying to locate my order no.32542149has and i cant find were it is .what do i have to do , it is not a simple way to check on delivery items and it is not a simple way to contact someone about your order
I would like to purchase the Galaxy 6 phone cover with the credit card carrier the change and a cover for my Samsung Galaxy 6 telephone number tried to register online it would not accept my email nor my password nor my credit card