Contact Wendy’s: Find below customer service details of Wendy’s restaurant, including phone and address. You can reach the below contact for queries on Wendy’s restaurants, jobs, franchise enquiries, location details or other questions. Besides contact details, the page also offers information and links on Wendy’s products and services.
Wendy’s Head Office
Wendy’s International, Inc.
One Dave Thomas Boulevard,
Dublin, OH 43017
United States
Phone: (614) 764-3100
Wendy’s Customer Service
Phone: 614 764-3100, ext. 2032
Phone: 905 849-7685 (Canada)
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About Wendy’s International, Inc.
Wendy’s was founded by Dave Thomas in the year 1969. Wendy’s currently operates more than 6,500 restaurants in the US and 25 other countries. The third largest hamburger company in the US, Wendy’s is owned and managed by the Wendy’s International, Inc.
Headquartered in Columbus, Ohio, Wendy’s employs some 641,000 people (as of January, 2011). The company was formerly known as Wendy’s/Arby’s Group, Inc. and changed its name to The Wendy’s Company in July 2011. As for the menu at Wendy’s restaurants, one can find hamburgers, chicken and wraps, garden salads, beverages, fries and sides. Wendy’s competitors include McDonald’s, Burger King, Taco Bell, and Kentucky Fried Chicken.
Since 2009, Wendy’s has announced plans to enter 20+ new countries. Internationally, its restaurants are found in Canada, New Zealand, Guam, Indonesia, Japan, Malaysia, Philippines, Singapore, Russia, UAE, Argentina, Venezuela, Bahamas, Jamaica, Puerto Rico, Costa Rica, El Salvador, Mexico, and Panama, among others.
I live in Perry, OH. We do not have a Wendy’s, but I think I know of a perfect location. It’s an empty Bank One building at the corner of Lane Rd and Route 20. It has drive thru and a traffic light at this intersection. It’s about a half mile east of the what we call the 2 and 20 split. Tons of traffic and would be the only fast food place other than a Dairy Queen in Perry the next closest is in Madison to the east and Painesville twp to the west. Truly believe you could make a killing!!
Wendy’s in Avondale, Louisiana on hwy 90 has the worst customer service. I’ve ever seen they never have frostys don’t know what the new strawberry frosty taste like they may as well stop advertising it the inside is always closed just close the store. I’ve lived here the last twenty years and never had as many problems as this store has.
We went to Wendy’s with my 2 grand kids and my wife and ordered 4 GRILLED chicken to go and eat at home because of pandemic. when we went home and opened our sandwiched they were all spicy (NOT Grilled)
5/14/20 Got take out at 2pm at Grand Island NY. Decided even to upgrade to medium on 2 Dave’s singles which cost 19.97. Staff great, food so disappointing. Hadn’t had take out in 6 weeks and my boyfriend suggested McDonald’s and I said let’s do Wendy’s. The fries were cold , raw didn’t like noodle. Burgers dressed well, maybe warm. Coke flat. I have never had fries like that from any location. I would have taken survey but was not given a receipt. No line for take out. Thank you
I would like to know why you can’t bring a Wendy’s to North Battleford SK, A&W has 2 restaurants and you can’t bring one here? The population of NS is 15,000 but there is 7 Native Reservations around NB. that make a customer base of around 30,000. Please bring this email to the powers that be for consideration. Thank you.
I am a long-time Wendy’s customer. I want to register my unhappiness at the removal of the cod fish sandwich from your menu. I understand marketing considerations, price/cost factors and menu variety limitations, but there must be a constructive way to continue a popular item on your menu. I will now be forced to find other sources to fill the void.
Yesterday, 2/1/19, we dined at the Wendy’s 7050 Jog Road, Lake Worth, Florida. We both had the Caffeine Free Diet Coke. Both us were ‘wired’ hours later. It could not have been caffeine free. This is dangerous. I had heart palpitations for hours through the night. The management needs to have the Coke supplier come in and check that the lines are not crossed. I cannot have caffeine. I usually drink water. I know all cola drinks have ‘some’ caffeine, but no way should there have been this much. I drink this product on occasion at fast food restaurants and in cans that I purchase from a grocery store and have never had these heart palpitations prior to last night.
I visited a Wendy’s in out hometown of Oshawa, Canada one evening around 9pm with my son who has autism. He was excited to be going to Wendy’s as it is one of his favourite restaurants and he was using his own money to treat himself and his mother. We went thru the drive thru as he was tired. We ordered a chicken strip meal with a large fry, large drink, cheese sauce to dip chicken in and another medium drink. When we got home he opened the bag and was so disappointed. The order was completely wrong. We were given a spicy chicken sandwich, medium fry, no sauce for dipping and then realized we had 2 small drinks that were not marked as to regular or diet. I called the Wendy’s store several times to speak to the manager but was sent to voicemail each time. I left a message asking the manager to return my phone call. We never received a phone call back and my son was so disappointed that he spent his own money on food he could not eat (Sandwich too spicy). We were very disappointed with the service, and the lack of customer service.
I went in to the restaurant # 00011393 Lincoln Park MICH but will never be back there again. I did not get everything on my Dave Double and it looks like what was on it was just slapped on it, very messy. This store needs to be shut down.
Yesterday ( Fathersday ) I was in the newly redesigned Wendy’s here in Lawrenceburg, Tn. They have a large screen TV which is great except for what they decide to show on it. Yesterday 06/17/18 they happened to have on FX which was showing a Adam Sandler movie. Not sure of the name but it had a scene in it were he is lying in bed looking at a picture of ( I presume his Grandma, not sure no sound ) a old Lady. In this scene it shows Sadler ( what’s to be presumed as ) Masturbating !!! This is supposed to be a family restaurant ( unless you have changed ) with children watching the TV. Please start making better choices of channels, I do blame Management as they should be monitoring what is being shown.
I am very dissatisfied with Wendy’s of Canton, GA: the service there is deplorable, management is rude and disrespectful!! The manages appear to be on drugs every time I visit this location. They have even given me my order with no meat on the bun. They don’t even apologize for their mistakes. They are short staffed, and the managers are even rude to the employees. The food is always nasty, cold, unflavored and thrown together and baled-up in the wrapper without any concern to the customer. This is despicable and and you have lost yet another loyal customer to the Wendy’s brand.
I have read these many comments and wonder how Wendy’s could possibly remain in business.
Whiners seem to always do it loudly and with a certain fervor.
My car broke down in front of Wendy’s in Carlsbad NM today.
It was 101 degrees. One young man helped me push it into their parking lot. A short time later a manager came out with a coke and told me it was on the house and to come in and cool off.
I had much to do and remained outside. An hour later the same young man came back with fresh coke, an order of fries and a sandwich. He said it was from the lunch crew.
So, i bet there are a lot more Wendy’s crews like this than those described in many of those other e mails.
Skip
Customer for life
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VC Jordan
January 23, 2018 every time I buy food Night time from Wendy’s 624 Irby st. in Florence Sc. my food is cold or warm over you can tell the grease is old,the nuggets taste like old grease.The burgers dried out. you can tell the employee doesn’t really care about the customers,food thrown in the bags
and I never get a receipt for my purchase WHY?
Sign
UNHAPPY CUSTOMER.
I stopped at a newly remodeled Wendy’s in LaPlace La. to get 2 cod fish sandwiches, because they are so much better than McDonalds square fish on a round bun. They no longer offer cod fish, only hamburgers…..What’s the deal. You have lost a customer…
I have been stopping 4 days a week at this Wendy’s location 1011 burchard Boulevard Lady Lake Florida 32159. I have been doing this for the past 4 months or so in purchasing a small Frosty for $0.99 a $1.06 with tax. I have also been purchasing Junior Frosty’s periodically it wasn’t until November 26th 2017 that I noticed the Junior Frosty and the regular Frosty wear the same price how can that be it’s half the size. I feel as if I have been taken advantage of the person behind the counter told me it’s a better by to get the regular one since it’s the same price. I said to myself how much money have I spent on Junior frosties when I could have got a regular one something is not right here I don’t understand how this can’t continue I am very disappointed in the Wendy’s company. I spent a better part of my life in Hilliard Ohio and I know the Wendy’s Corporation and all they do now living in Florida I can’t understand
I visited the Wendy’s located on Mt. Zion in Morrow Georgia. To start we waited behind 2 cars for almost 10 minutes, which wasn’t a big deal. We finally made it to the order speaker to wait an additional 3-5 minutes, I’m not sure if the speaker needs to be replaced or the headsets the cashiers are wearing because when the cashier read my order back it was difficult to understand. We decided to have her repeat it at the window. Upon arriving at the window the cashier was sucking a lollipop, she never attempted to put it away while speaking with us, she actually kept sucking it while trying to repeat our order, which was wrong. Then another cashier came from behind her and said “well your large fry sounded like a large sprite, sorry.” Then she rolled her eyes, at this point I was done, the customer service from beginning to end was horrible. I went to Zaxby’s instead and received exceptional customer service. Customer service is the way to drive your business and it’s obvious this is not being talked about at this location.
No receipt is my first complaint. How are you supposed to put in an official complaint without the information on the receipt? My next problem is the Wendy’s we frequent always screws up the order, especially the drive-thru. Today , only half of my order was taken, nothing came up on the screen so I could not check my order. I get to the window and the worker didn’t even take the rest of my order! She also gave us the wrong soda. Whatever happened to customer service? She gave no apology. I will consider other restaurants instead of Wendy’s from now on. Enough is enough.
First of all i cant fill out the survey because i didnt get a reciept. So this is what i found. If anyone drom wendys corporate is reading this I WILL NEVER EAT AT WENDYS AGAIN. The service is awful. We pulled up to drive thru and had to pull up top order with the girl at the window who was hugging another girl and crying. She turned and asked if she could take our order with tears and had heckeys all on her neck. We get our food and some of its missing and the taco salad i ordered i had to throw out because the lettuce was all brown. So i spent $25 dollars on crap. This was on 9/22/17 at the Bristol Va exit 7 store. Bad experience…
I always stop at the Wendys in White Oak, PA to get some chili. About every 2nd time the chili has no beans and is very watery, like they added water to it to stretch it for a longer time. I am disgusted with Wendys and I will NOT stop there anymore.
Case# 490219.
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This is second incident at store #3049. Manager very rude when I informed them there was something wrong drink and this time wife found a bud in here drink. Will never go back to this Wendy’s again and may never go to another one will be letting others know about this