If you are planning to fly Singapore Airlines, you will be in for many pleasant surprises that will stay etched in your memory and urge you to book another flight with them soon.
To begin with, consider this — the cabin crew is extensively trained for months to treat their guests with special care and attention every step of the way. They completely bowl you over with their bearing, etiquette, and cultural sensitivity. You are welcomed to wide, spacious seats and hot towels that not many airlines offer. The in-flight entertainment system, meal service, and quality are incredible and incomparable to any other airline, irrespective of the cabin class you are flying. It offers four flying classes — Economy, Premium Economy, Business, and First Class.
High-quality and exclusive on and off-air services have won them several awards in the past, including the prestigious Skytrax ‘World’s Best Airline’.
How to Contact the Airline
Singapore Airlines has its headquarters located at Airline House, 25 Airline Road, Singapore 819829. For queries or complaints, you can call +65 6223 8888 (Singapore), 020 7660 8988 (UK) or 1-833-727-0118 (US).
Here are numbers of other key regions: +61 2 7209 4388 (Australia), +86-10-59407278 (China), + 33 1 86 47 73 99 (France), +49 69 174 156 59 (Germany), +62 21 2561 7913 (Indonesia), 1800 121 212 (India), +60 3 2789 8798 (Malaysia) and +971 800 0650 1645 (UAE). To locate an office nearest to you, click here.
If your concern is specifically on cancellation of flight or lost baggage, follow our guides for help.
More About the Airline
Singapore Airlines is the flag carrier of Singapore and is considered one of the best in the world. It is over 75 years old in the industry but has gone from strength to strength, and has emerged as one of the most respected airlines in the world.
Singapore Airlines has kept up to speed with technology and innovation and was the first to introduce satellite-based in-flight entertainment systems and the first to offer fully-flat beds in business class. Their attention to detail and exceptional customer service is right on the mark!
Owned by a Singaporean state-owned investment company., the airline operates a fleet of over 130 aircraft, which includes a mix of Airbus and Boeing planes.
Some of the Popular Routes
Singapore Airlines primarily operates out of its hub at Singapore Changi Airport, which serves as the airline’s main gateway to the Asia-Pacific region.
The airline serves a wide range of cities, countries, and continents around the world. Some of the major cities it flies to include London, New York, Tokyo, Sydney, Hong Kong, and Los Angeles. The airline also has an extensive network in the Asia-Pacific region, serving destinations such as Bangkok, Kuala Lumpur, Manila, Jakarta, and Shanghai.
Singapore Airlines has a strong presence in Asia, with a significant number of flights to cities in Southeast Asia, China, Japan, and India. It also serves destinations in Europe, Australia, New Zealand, North America, and South Africa.
How to Book Your Flight Online
Here are the general steps to book a flight with Singapore Airlines.
- Visit the official website of Singapore Airlines at www.singaporeair.com.
- Click on the ‘Book Trip’ tab on the home page.
- Follow the drill by selecting your departure and arrival cities, travel dates, and travel class, and mentioning the number of passengers traveling. Press on ‘Search’ to view flights.
- Choose your preferred flight from the list of available options, considering factors such as price, travel time, layovers, etc.
- Enter your personal information, such as your full name, contact information, and passport information (if required).
- Choose any additional services you may require, such as seat selection, special meals, wheelchair assistance, etc.
- Thoroughly review the booking details, including the total price and any additional fees.
- Enter your payment information and complete the booking process.
- Once your booking is confirmed, you will receive an email with your itinerary and ticket details.
Major airlines (like Singapore Airlines) typically offer a range of payment options to book a flight. The specific option may, however, vary depending on the country of departure and the booking platform used, but some of the common methods are credit or debit cards (Visa, Mastercard, American Express, JCB, Diners Club, or UnionPay).
Flyers can use their PayPal account to book flights if it is available in their country. Bank transfers are best for advance bookings. You can also use cash to book your flights with Singapore Airlines either at a ticket office or by engaging an authorized travel agent.
Some payment methods may incur additional fees.
How to Check-In with Singapore Airlines
As with most airlines these days, Singapore Airlines also offers multiple approaches for check-in, the most popular being online check-in. Here’s what to do.
Online Check-In: Visit the Singapore Airlines website here. Enter your six-character booking reference or e-ticket number in the appropriate fields, along with your last/family name as it is mentioned in your passport. Click on Check In. Download and print your boarding pass, or receive it on your mobile device. You can also use the mobile app to access online check-in.
Airport Check-In: If you prefer to check in at the airport, visit the Singapore Airlines check-in counter upon arrival. Provide the agent with your booking reference number, e-ticket number, passport, and any other required travel documents. They will issue your boarding pass and check your luggage if applicable.
Self-service Check-In: There are self-service kiosks for check-in at some airports. It saves time and works faster. Simply follow the onscreen instructions for check-in, print your boarding pass, and check your luggage if applicable. If you need to check in earlier than the standard check-in time, you may be able to do so at select airports.
Please note that check-in procedures vary depending on the departure airport and the type of ticket purchased. Check the website or contact the airport/airline directly for the latest check-in information and requirements.
How to Manage Your Booking
You can use the official website of Singapore Airlines or their mobile app to manage your booking online. Click on the Manage Booking option on the homepage to manage your itinerary. Enter your booking reference or e-ticket number and last name, and press Manage Booking to make the required changes to your booking.
Depending on the type of ticket you purchased, you may be able to change flight dates or times, upgrade your seat, or add special requests, such as meals or wheelchair assistance. Simply follow the on-screen prompts to make the desired changes to your booking.
Alternatively, you may call or write to (email) the Singapore Airlines’ Customer Service wing to assist you with the desired changes to your flight booking.
Overview of Frequent Flyer Program
The Frequent Flyer Program of Singapore Airlines is called KrisFlyer. This program is designed to reward frequent flyers with a range of benefits, including earning and redeeming miles for flights, upgrades, and other rewards.
As a member, you can earn miles for flights with Singapore Airlines and its partner airlines, as well as for hotel stays, car rentals, etc. You can earn elite status in the program by accumulating a certain number of miles or flights, which will allow you additional benefits such as lounge access, priority check-in, and bonus miles.
Members can also earn additional miles by shopping online through the KrisFlyer Spree Program, which offers a wide range of retailers and brands. You can also transfer your miles to other members. You can also use your miles to make purchases at select merchants using the KrisPay digital wallet.
No charges are required to become a KrisFlyer member; you can sign up for free on the website or mobile app.
Dear sir / Madam
At the check in counter at Delhi airport I was served with a smile by Mansimrau.
He was very polite and it was a good start to my journey back to Singapore on sq401 on 16 March.
Seat No 36
Et No 618112796075001
After along time I flew Singapore Airlines and I was sure it would be very pleasant journey.
As I stepped in I requested the stewardess I think her name was Courine that I would need some help to put my bag up.she did not pay attention to what I said and just ushered me in.
Then I requested a passenger for help.
On the aisle there was some commotion as a couple of stewardess were there and one of them was probably carrying her own bag.
I also noticed that none of them had a smile on their face.
Even at the entrance the stewardess did not greet.
That was not all.
When the meals were served there was some confusion.
Two Indian women in front of me were wrongly served non veg meals though they had requested veg.
I had not ordered a special meal but I was being served a special meal. The stewardess looked confused.
It took them a very long time to clear the food trays though flight was not full. They took extra long time.
As I had not ordered a special meal I took the lamb obtain. As I did not fancy the dessert I asked for the Indian vermicelli dessert but they did not have extra.
The lamb mince meat had a lot of fat though it was good.
Later I went to ask if they had Salty biscuits or chips as I suffer from low blood pressure and at times need to eat something salty but they had none only sweet biscuits.
While I was talking to the stewardess I flicked my shawl behind without realising there was a stewardess behind me with a coffee
Though nothing happened the stewardess I think it was Courine made it a point to say that I flicked my shawl meaning the coffee would have spilled though it was not necessary to say anything as nothing happened. Instead she could have said take care or something to that effect.
I am extremely disappointed and really expected much better.
I hope you will look into the matter.
Thank you
My wife and I returned to Singapore from HK via SQ 863 yesterday (17 Jan 2016) evening. The A-380 overshot the parking lot by 1/2metre on arrival and so the aerobridge could not dock with it. All passengers on board had to wait for 40 mins before it was pushed into its proper position by a the tow truck to allow the aerobridge to dock with. Throughout this incident, the apologetic pilot made 3 announcements in English about the cause of the delay and what was being done. From the communications point of view, I thought it was clear and adequate. However unlike all other familiar announcements in various languages that are made for standard situations while we are on board there was no announcements in the various languages about this unusual incident either by the pilot or any other member of the crew. I could sense the frustration and unhappiness of many non-English speaking passengers. They were at a loss and speculating about the reasons for the delay. I was disappointed that the pilot or the chief steward did not find it important and necessary to communicate with the passengers and to keep them informed about this mini crisis. Fortunately, the passengers were patient and understanding. They should be kept well-informed. SIA should not take this for granted.
One of the WORST ground staff of SQ anywhere in the world is operating their own personal agenda at the Mumbai International Airport.
When I flew from Singapore to Mumbai in July 2016
(Economy class), my luggage was 33 kgs.
On the 3rd of September 2016 I flew in SQ421 from Mumbai to Singapore. The LADY manager of SQ ground staff stopped my luggage and told me to pay for excess of 5 kgs. Stating I’m only allowed 30 kgs on Economy and I had 35 kgs in total. All this was forced on me when she saw my RED PASSPORT. Other passengers on Economy in front of me were “Let off” with EXCESS luggage just cause they had “Local Passports”.
The LADY manager was overheard by my friends , telling her staff in HINDI ” So what? She’s a Singaporean. If she can afford to buy it , Let her pay for it” !!
And when I confornted her with this…..she just ignored me and pretended to be taking on her hand phone.
The question was NOT about the money , BUT about being racially profiled for being a Singaporean.
Not wanting any further problems with the SQ ground mafia, I paid for the extra luggage and went on my way.
But worst was still to come. At the Changi Airport….my luggage never came on the belt and after filling a complaint with SQ , left for home.
The next day I get a call from SQ saying that my luggage was put all the way back and not with other passenger luggage and they had to PHYSICALLY go and find my luggage. When I asked who’s fault it was ?
The SQ staff member at Changi informed me very clearly……It’s the fault of SQ staff at Mumbai airport.
They with malice and with the purpose of making me suffer did this.
Fortunately for me , I received my luggage delivered to me at home the next day.
But Never Again will I ever fly with my own countries national carrier.
This is just to inform SINGAPORE AIRLINES, that further legal action is being explored by me for the harassment I suffered mentally and the embarrassment caused to me.
Why cant I find a contact customer care email address for Singapore Airlines in Singapore, I do not want to visit or call, how can this be so difficult. Then when I enquire, I’m told my query is too short???
Hi,
I will be travelling to Maldives during the month of April 2016 and I intend to hand carry a Drone (Phantom 3) on board. Like to know the SIA rules and regulation regarding Drone to be hand carried onboard.
Best Regards,
Terence Teng
Hello,
I would appreciate your help in handling the tax refund. My son had booked a return ticket from HK to Istanbul via Singapore. The fare was HK$5,200 plus tax HK$2,830, total is HK$8,030. Unfortunately he had an accident one week before the departure, he was forced to handle his trip and had informed your airline for this cancellation one week prior. Recently, we received a note from our travelling agent that your airline will only refund the tax HK$309 to us which I don’t think this is reasonable. We had never used the airport and did inform you for the cancellation. I would like to your help to investigate this case. Please may directly contact me thru email. Appreciate your feedback.
Flight SQ865 / SQ392 dd July 17th from HK
Flihgt SQ391 / SQ890 dd July 27th from Istanbul
I lost my luggage worth 8000 usd. SQ has no follow up svc. We chased. Even after 3 weeks, still cant answer, luggage unable to locate.
After continues follow up then offer to sign indemnity letter paying 800dollars. We are solitaire member, even fly business class.
How can this be best airline in asia?
It’s not… Don’t know why ppl think that either.
Can see so obviously that the Staff are frustrated no teamwork, they just don’t work together esp between the departments… Wonder if their head of dept actually know what’s going on in management. Problems don’t start from below, I think it starts from the top.
I left a small black (Hartman brand) fabric zipper pouch on flight SQ 833 arriving from Shanghai to Singapore on 25 August. It was in the seat back pocket. Please let me know if you have it. It contained an iPod case, headset cords, adaptors, etc. Thanks, LD Adams
Please explain, how is it that your air tickets for Singapore to London are always sold out before your advertisement in the papers appear? Most recently, I tried booking within the hour your email alert was sent on the promotion and they were still all sold out. Are your promotions for real, for your staff only, or are they just a joke to put people like me off flying SIA?
Hi i saw the SQ promotion for the cheap air-fare to Hong Kong. Is it open to all, or just the krisflyer member?? I intend to buy the ( Deal of 2 to travel to hong kong ) at the total price of around $680 approximately for 2 passenger price. Is it correct that the promotion is for maximum 2 pax to travel for the above price inclusive of everything like taxes / baggage etc?
Please reply. Thanks. Good day.
Hi My mother is travelling alone in march from singapore to mumbai . Her age is 68 years old and that to she cant understand english. Is there any assistance for immigration formalaties from singapore airlines for travel
how much baggage and hand carry is allowed from dubai to manila? the travel agent told me it’s 35 baggage and 7 hand carry but when i checked your site it’s telling 20kgs only. Kindly help me about this issue.
Keep it at 25 or below for check in. 30++ is for flights to USA
Handcarry to b less as well. Nothing bulky please… Be prepared to hand carry on your own.
Good day! I have really urgent and important issue with your company. I tried to buy the ticket for 19 of October from NZ to Russia but it was of no result. On the 17 of October (2 days before the flight and after two weeks after we were on your site and tried to buy the ticket) we received the confirmation for your reservation. BUT, we did not need the reservation with your company because we bought the ticket already. I cancelled the reservation and I received the confirmation about the cancellation. BUT on 24 of October you charged my credit card for 1500 dollars. Its weird. Hope this gets resolved soon.
On flight SQ 977 Bkk-Sin 19 Oct 12 seating 59E, I was pleasantly delighted to get the attention of steward Kelvin Lee serving the opposite isle. In trying to get attention from the stewardess serving my section, Mr Lee jumped in and asked “what can I do for you?” To my surprise, he handed me what I needed with a big smile despite being rushed expediting service in his section. I continued to observe him after that and felt strongly that Management should know. I’d like to commend Mr Kelvin Lee for his professionalism of total attention and care for the passengers on that flight, regardless of where they are on the aircraft. And despite the flight being full, planing and deplaning were smooth.
I have a round trip ticket from JFK to Indonesia but have lost my ticket. how do I get back home to America please contact me as soon as possible . My ticket was from Medan Indonesia to leave for Singapore to Frankfurt to JFk on October 25th to arrive in New York City on the 27th. Thank you very much please reply quickly. I have all my id but have lost my ticket
I have made a booking online for a round trip from Singapore to Hyderabad on 8th July 2012, just after the system maintenance. The booking reference issued on that day was 7KAU7H. I had been facing the following problems since booking.
1. I have booked my onward journey on 4th aug 2012 and return on 13th aug 2012. To my surprise, both these dates were changed to 5th Aug and 14th Aug, when I received the itinerary in my mail box. The customer service agent was only telling me that this has never happened before. Well, there is a first time for every problem and there is no rule that if a problem has to be genuine it must have happened before. I strongly feel that there is still some problem with the website as I am 100% sure I have selected 4th Aug and 13th Aug for my journey.
2.I could not find the tickets under ‘my bookings’. I only had to search using my booking reference number to view my itinerary.
3. I had brought this to your notice by using your ‘online feedback form’ on the 10th jul and till now there is no reply.
4. I tried to call the customer service to explain the problem, but I HAD TO PAY in case i wanted to make any changes to my itinerary. I was made to pay $40 USD for a change of date in the onward journey from 5th to 4th Aug. Being made to pay extra money for this I feel is very unfair. I actually wanted to complain about the unintended change of dates in my itinerary.
5. As per your customer service agent Ms Lynette, the date was changed from 5th Aug to 4th Aug, but I could not see the change online. She was able to see the change, but I could not.
6. Ms Lynette was trying to send me the changed itinerary by email, but It took more than an hour to receive the same, after she has sent it. Whereas, practically it takes no time to send/receive any mail.
6. Now after this date change, I cannot even find my itinerary under my bookings or when i search using the booking reference number.
This is causing so much inconvenience to keep tracking the itinerary everyday. Also, I would like to highlight that it really takes a lot of time to get through the Singapore airlines customer service call centre. Please help to resolve the problem at the earliest and see to it that I am able to travel on the intended dates 4th Aug and 13th Aug without being made to pay any extra money.
Dear SA,
Just yesterday, I flew to Jakarta from Singapore at 5 50 am and on that flight I accidentally left behind my iPod in one of the seats or possibly in the airport gate. Is it possible for me to retrieve my iPod?
Friday I tried to book a ticket and the website wasn’t working (it is the case since months now) so after more than 10 trials i decided to contact the ticketing
office. The ticket office was closed so i sent an email (to them and the customer service for ticketing on the website) with print screen of the trip and cost (7220 AED for 2 for the trip shown 10 times)
Sunday, again I sent a reminder on the ticket (at 10 am after checking again the price and the website which was still 7220 for the trip for 2)
In the afternoon same day I get a reply that the price is now 9440 (best price). I explained that i don’t see why i need to pay more as it’s an issue with the website and i showed evidence with one print screen of the price showed 10 times). I asked if the ticket was booked the day before why i didn’t get the price i saw the morning and why no one confirmed the booking to me. The reply now is that i can now get the price of 8040AED if i confirm within 48 hours
Why SA doesn’t provide the price indicated when they do a mistake. Why the website is not fixed even after several months.
My family of 9 had successfully booked for 8 dec 2012 flight departure from Singapore to New Zealand, Christchurch and 23 dec from Christchurch to SG but unfortunately left 3 family members stranded. We had booked on seats with credit card online & with tracking reference which we didnt write it down. Is the booking online system having technical problem? I managed to speak to the customer service oficer mr anthony george and look forward for a favorable reply asap as this is a family trip for important ocassion.
I tried sending email to your reservation support staff, but it just keep bounce back. What exactly is the reservation support staff email? I could not find any info with regards to it.
hi, I just want to ask can I hand carry my tripod? my flight is from dubai to singapore, then singapore to cebu. please do reply ASAP. thanks
On Wednesday 14th March 2012, I took flight SQ328 from Munich to Manchester. I sat in seat 33K. A very considerate gentleman sat in seat 33H. He helped me to ask for my headphones a second time (which did not arrive immediately when I first asked), and also when I sneezed he replied ‘bless you’. And he said ‘bye’. Usually, the passengers who sit next to me ignore me completely! Any chance you can replay this message to him. Thank you.
we want to send a ticketing inquiry for CCU-SIN-DPS-SIN-CCU but unable to find any contact no. or email id for your city office here in Kolkata (INDIA).
i’am currently booked at singapore airline for a trip to europe with my son. the 1st time i booked our ticket they got my son’s name misspelled so i asked them to change it. i got the e tickets with my son’s corrected name but when I’m booking the seats i could not have my son’s seat reserved. is it because his name is not corrected still in the seating reservations? kindly assist me here. thanks
My wife and I are flying from adelaide to rome economy class on 2nd july 2012 is this flight an A380 airbus? and is it possible to pre-book our seats on the upper deck as we notice there are some seats with just two accross.I have a bad leg and these seats would enable me to sit on the isle side to stretch my leg.
regards
Alan
you can make the request by speaking to the reservation support
To whom it may concern,
My mother lost her glasses and sun glasses on the flight. The flight was SQ1 from San Francisco to Hong Kong on 29 Jan 2012. We were family in four members seat at 38H, K, J and G. Pls help to check and wait for your feedback. Or do I need to fill in some form to find the lost glasses? Pls let me know with thanks!
Cheers,
Doris
yes the form is found on the SA website
Contact the airport office directly, use their website to find the info.
I had just finished booking a flight and after hitting the “proceed to payment” button with my husband’s debit card number on it,……… i was redirected to the “flight search” page again! i checked all the seats I chose a while back for my whole round trip and its still mine! how can I get my confirmation msg and my e tkt? could you help me?
simply call the reservation desk and they shall sort the matter out
hi,
I am living in Sydney and I came to Bangladesh on 16 Jan’12. My return flight from Dhaka on 18th Jan’12. My ticket no. “6185191304395”. But due to unavoidable reason I can’t leave on 18th Jan’12. I have to stay one more week. I am trying to local Bangladeshi singapore airlines, but still I have not got any confirmation. My return flight SQ447 and SQ241. I would be happy if you try to extend my return flight one more week. I am waiting for your reply
Dear Sir/Madam,
On January 2, 2012 my wife and I flew business class from Melbourne to Singapore(SQ238) and then business class to Mumbai(SQ426) In Melbourne I asked the girl at the desk to credit our frequent flyer points to our Velocity accounts. As far as I know this was not done. The girl at te desk had trouble getting it through on the computer, so she wrote the details on a piece of paper, to deal with it later.
We still would like our points to be credited to our Velocity accounts.
Thank you,
My recent trip I booked the SQ airticket to Siem Reap from 10Dec 2011 to 18Dec 2011 but I was given a codeshare airline instead and hence it prompted that I could not accrue my mileage points.
Thank you.
Contact Virgin Australia about this as your account is with them
I left my prescription glasses in the seat pocket of Seat 46C in Flight SQ281 from Singapore to Auckland on 17th January 2012.
Would appreciate if it is returned.
My contact Number in Auckland is: xx
Please advise who or where to contact to retrieve my lost property on the flight.
Thanks
I flew with SQ 963 from Jakarta CGK to Singapore at 7.05. From singapore I flew with SQ 62 (conecting flight) to Houston TX. When transitting in moscow before continuing flight to Houston I put all my stuffs including my laptop through scanner machine, after that I took all my stuffs but I forgot to take my laptop (I put my lap top on the tray). I realized that I left my laptop in moscow check point airport when I arrived in George Bush int. Air port Houston TX. My laptop brand is Sony Vaio seri TZ red burgundy color with finger print sensor.
Thank you very much Singapore Airlines for your help and cooperation.
Best regards
MARDANI .