If you are planning to fly Singapore Airlines, you will be in for many pleasant surprises that will stay etched in your memory and urge you to book another flight with them soon.
To begin with, consider this — the cabin crew is extensively trained for months to treat their guests with special care and attention every step of the way. They completely bowl you over with their bearing, etiquette, and cultural sensitivity. You are welcomed to wide, spacious seats and hot towels that not many airlines offer. The in-flight entertainment system, meal service, and quality are incredible and incomparable to any other airline, irrespective of the cabin class you are flying. It offers four flying classes — Economy, Premium Economy, Business, and First Class.
High-quality and exclusive on and off-air services have won them several awards in the past, including the prestigious Skytrax ‘World’s Best Airline’.
How to Contact the Airline
Singapore Airlines has its headquarters located at Airline House, 25 Airline Road, Singapore 819829. For queries or complaints, you can call +65 6223 8888 (Singapore), 020 7660 8988 (UK) or 1-833-727-0118 (US).
Here are numbers of other key regions: +61 2 7209 4388 (Australia), +86-10-59407278 (China), + 33 1 86 47 73 99 (France), +49 69 174 156 59 (Germany), +62 21 2561 7913 (Indonesia), 1800 121 212 (India), +60 3 2789 8798 (Malaysia) and +971 800 0650 1645 (UAE). To locate an office nearest to you, click here.
If your concern is specifically on cancellation of flight or lost baggage, follow our guides for help.
More About the Airline
Singapore Airlines is the flag carrier of Singapore and is considered one of the best in the world. It is over 75 years old in the industry but has gone from strength to strength, and has emerged as one of the most respected airlines in the world.
Singapore Airlines has kept up to speed with technology and innovation and was the first to introduce satellite-based in-flight entertainment systems and the first to offer fully-flat beds in business class. Their attention to detail and exceptional customer service is right on the mark!
Owned by a Singaporean state-owned investment company., the airline operates a fleet of over 130 aircraft, which includes a mix of Airbus and Boeing planes.
Some of the Popular Routes
Singapore Airlines primarily operates out of its hub at Singapore Changi Airport, which serves as the airline’s main gateway to the Asia-Pacific region.
The airline serves a wide range of cities, countries, and continents around the world. Some of the major cities it flies to include London, New York, Tokyo, Sydney, Hong Kong, and Los Angeles. The airline also has an extensive network in the Asia-Pacific region, serving destinations such as Bangkok, Kuala Lumpur, Manila, Jakarta, and Shanghai.
Singapore Airlines has a strong presence in Asia, with a significant number of flights to cities in Southeast Asia, China, Japan, and India. It also serves destinations in Europe, Australia, New Zealand, North America, and South Africa.
How to Book Your Flight Online
Here are the general steps to book a flight with Singapore Airlines.
- Visit the official website of Singapore Airlines at www.singaporeair.com.
- Click on the ‘Book Trip’ tab on the home page.
- Follow the drill by selecting your departure and arrival cities, travel dates, and travel class, and mentioning the number of passengers traveling. Press on ‘Search’ to view flights.
- Choose your preferred flight from the list of available options, considering factors such as price, travel time, layovers, etc.
- Enter your personal information, such as your full name, contact information, and passport information (if required).
- Choose any additional services you may require, such as seat selection, special meals, wheelchair assistance, etc.
- Thoroughly review the booking details, including the total price and any additional fees.
- Enter your payment information and complete the booking process.
- Once your booking is confirmed, you will receive an email with your itinerary and ticket details.
Major airlines (like Singapore Airlines) typically offer a range of payment options to book a flight. The specific option may, however, vary depending on the country of departure and the booking platform used, but some of the common methods are credit or debit cards (Visa, Mastercard, American Express, JCB, Diners Club, or UnionPay).
Flyers can use their PayPal account to book flights if it is available in their country. Bank transfers are best for advance bookings. You can also use cash to book your flights with Singapore Airlines either at a ticket office or by engaging an authorized travel agent.
Some payment methods may incur additional fees.
How to Check-In with Singapore Airlines
As with most airlines these days, Singapore Airlines also offers multiple approaches for check-in, the most popular being online check-in. Here’s what to do.
Online Check-In: Visit the Singapore Airlines website here. Enter your six-character booking reference or e-ticket number in the appropriate fields, along with your last/family name as it is mentioned in your passport. Click on Check In. Download and print your boarding pass, or receive it on your mobile device. You can also use the mobile app to access online check-in.
Airport Check-In: If you prefer to check in at the airport, visit the Singapore Airlines check-in counter upon arrival. Provide the agent with your booking reference number, e-ticket number, passport, and any other required travel documents. They will issue your boarding pass and check your luggage if applicable.
Self-service Check-In: There are self-service kiosks for check-in at some airports. It saves time and works faster. Simply follow the onscreen instructions for check-in, print your boarding pass, and check your luggage if applicable. If you need to check in earlier than the standard check-in time, you may be able to do so at select airports.
Please note that check-in procedures vary depending on the departure airport and the type of ticket purchased. Check the website or contact the airport/airline directly for the latest check-in information and requirements.
How to Manage Your Booking
You can use the official website of Singapore Airlines or their mobile app to manage your booking online. Click on the Manage Booking option on the homepage to manage your itinerary. Enter your booking reference or e-ticket number and last name, and press Manage Booking to make the required changes to your booking.
Depending on the type of ticket you purchased, you may be able to change flight dates or times, upgrade your seat, or add special requests, such as meals or wheelchair assistance. Simply follow the on-screen prompts to make the desired changes to your booking.
Alternatively, you may call or write to (email) the Singapore Airlines’ Customer Service wing to assist you with the desired changes to your flight booking.
Overview of Frequent Flyer Program
The Frequent Flyer Program of Singapore Airlines is called KrisFlyer. This program is designed to reward frequent flyers with a range of benefits, including earning and redeeming miles for flights, upgrades, and other rewards.
As a member, you can earn miles for flights with Singapore Airlines and its partner airlines, as well as for hotel stays, car rentals, etc. You can earn elite status in the program by accumulating a certain number of miles or flights, which will allow you additional benefits such as lounge access, priority check-in, and bonus miles.
Members can also earn additional miles by shopping online through the KrisFlyer Spree Program, which offers a wide range of retailers and brands. You can also transfer your miles to other members. You can also use your miles to make purchases at select merchants using the KrisPay digital wallet.
No charges are required to become a KrisFlyer member; you can sign up for free on the website or mobile app.
Very bad customer service. I can’t take my flight back from BKK to Germany because of covid and I’m trying to reach someone since many days, but without success! 8 Emails, 7 contact messages, million calls to the service hotline (my longest try have been 2 hours) without any answer!!!! I can’t recommend and I’ll not fly again with Singapore Airlines, even if the service on board was great!!!
I was on SQ 317 from London to Singapore on the 5th of Nov 2019.
During booking I requested Vegetarian meals. Sad to say..I did not get my rqst.
During this long flight twice I ask for apple juice, no luck.
Above all, I must say that all meals was tasteless.
I am very unsatisfied with the quality of the meals.
Rgds.
I always held Singapore Airlines in high esteem. But I was completely disillusioned on 12th June 2019. I was flying Mumbai/Singapore by SQ423 in an A380 carrier. On boarding, the air conditioning was switched off for over an hour. The Pilot announced a technical flaw in the air supply given by ground operations. In such an event, the thing to do is deplane the passengers until the problem is sorted out. Instead they chose to let us suffocate for over an hour. There were senior Citizens and babies who were extremely uncomfortable. After an hours delay, the plane took off and landed at Singapore and we were once again told that the air conditioning would be switched off due to the technical snag and we had to wait patiently till they opened the exits. After a gruelling start, we expected better treatment at Singapore but no one even bothered to apologize for the discomfort caused. This is a very serious issue and must be redressed by the airline immediately.
It’s so hard to get through the SQ hotline 6223888. Services has dropped a lot. Called SQ at 8 pm to ask them to offload a passenger. Flight has already departed but SQ has not offloaded the passenger yet. Now the passenger can’t even book the next flight.
SQ misplaced my luggage on flight SQ890 on 1 Feb from Singapore to Hong Kong. It was a work trip and all my work materials were in my luggage. I made a report with Jardines in Hong Kong when my bag was on on the carousel. I only received my luggage on 2 Feb night and it was then that I discovered my luggage was not loaded onto the plane.
To date, despite having called SATs on 5 Feb (after I returned) and made a complaint and enquiry through Krisflyer, I have not received a single comms from SQ apologizing and letting me know how I should go about to claim cost incurred as a result of SQ losing my luggage. Its 11 Feb today. That should be sufficient time to get in contact with me by now.
What’s happening?
Refund of taxes and fees not yet received after 9 months and no reply on complaint!
In March 2018 I had to cancel a flight booked on SIA from Munich to Jakarta. After online-cancellation I got a confirmation about refunding of already paid taxes and fees (around 100.-USD within 4 – 6 weeks. I checked every couple of weeks my credit card account, from which I had paid the ticket, but no refund showed up. Finally in October I used the online feedback form to ask about the status. But no reaction at all despite I got a receipt confirmation. I am already thinking of asking for help at a customer support organisation (NGO), which we have in our country.
I am amazed by the number of complaints. I can hardly recall any issue worth moaning about, comparing to previous experiences with other airlines. I travel privately and on business only on SIA unless really no choice. I travel several times each year and service has always been very good. In fact, I see clear improvement. The service is very good, airline is punctual (most important), seats are clean, clean, cutlery and food well presented, food and dining choices, the attendants attentive and I feel very welcomed. That was not the case many moons ago (late 80s. One issue- can you not serve a better range of wines, ports and sherrys?
Re: Damaged baggage PERSQ10354
I wish to share my recent unfortunate experience with Singapore Airlines.
I flew from Toronto to Singapore in January 2018. From Singapore I flew to Perth for 8 days vacation. On arrival in Perth, I found my bag was damaged. I filed a claim and after sending photos of my passport, boarding pass, luggage tag and filling in a check list of questions, I was asked by dnata Baggage Services, Australia, to send my bag to their repair centre in North Perth. I explained I was a tourist and on the move and not familiar with their city. Then, they offered to send the damaged bag to Toronto Pearson airport. They suggested that on my return to Toronto, I collect said bag and bring to one of their repair centres in Canada. I explained this was not practical as I do not drive and doing this would involve taking a cab and and cab fare with no guarantee the bag could be repaired. So they said they would collect my bag and take it to their repair centre in North Perth. Don’t know why they couldn’t do so in the first place. They collected the bag on the morning of my flight from Perth back to Singapore. About a week after I got back to Singapore I emailed to ask about the status of my claim. Dnata asked if their repairer had got in touch with me. I said no. Do they not communicate with each other? Then came the answer that their expert repairer determined my bag was damaged beyond repair and they offered to send me a new bag. I had to explain once again that I had to buy a new bag in Perth for the return flight to Singapore and so do not need a new bag. Subsequently, I was offered a one time reimbursement of Aus$120 and was asked to confirm I had an Australian bank account. Once again I explained I was in Perth only as a tourist but could give them my Canadian bank details once I got back to Toronto. The reply I got was that it would be tricky sending funds to a Canadian bank as they do not have an office there! Hence, they would arrange for their colleagues in Singapore to arrange the payment of SDG124. I was assured someone would contact me before my flight leaves Singapore on Sat. 18 March. I reminded them I would be checking in on Friday evening as the flight leaves at 01.10 am Sat. No one from the SIA office in Singapore contacted me. I am now back in Toronto. I’ve sent off 2 emails to request a response and till today, nothing from SIA.
This whole experience has been a nightmare and it seems that SIA, its subsidiaries and its baggage services do not communicate with each other. Their delaying tactics and the 20 emails going back and forth have been going on for almost 5 weeks without any resolution. I still have not received the compensation SIA agreed to pay me. To say I am deeply disappointed with such INCOMPETENT and POOR customer service is putting it mildly!
I am a frequent traveler of Singapore Airlines, but I lost my trust when my precious luggage was broken its wheel.It seem they don’t care their passenger/ customer at all. My returning
flight from Cebu to Singapore to Dubai,last January 20-2018. When I claim my luggage in the luggage ramp, Its already broken and it breaks my heart and trust.
Disappointed!
I am a former PPS traveller on SQ and saw the recent changes in the services. “Its not what it used to be”. However in my last flight SQ916, 22nd Oct, seat 38C,my impression was changed from the very pleasant atitude of Stewardess Ms. Shyet Teng.
Lately, crew tend to “not see” you when you need assistance with baggage or seating. It seemed that Ms Teng was the only one working this cabin which was part of a full flight. She was constantly working the section plus saw to the needs of both aisle.and frankly we never say either a leading stewart/Stewardess or IFS.
She brought back the OLD Sing Air service. I thank her.
It was 11th of April 2017 and after many times trying to book a flight from Barcelona to Singapore through Singapore Airlines site I gave up because the “Just a moment we’ll take there soon” was unbearable.
It seems quite impossible to deal with it, I’ve bought many times online tickets but “maybe” that was not my lucky day.
Finally, I purchased two tickets from Barcelona to Singapore with Singapore Airlines. This is my booking number VQP6E9. I DID BUY TWO TICKETS from 3rd of June till 23 of August through Tix.es an online “company”. Unfortunately it turned out to be a scam, I got two plane tickets with the wrong month on my way back. Later I sadly found out that this is quite common.
How can Singapore airlines let fake companies to sell tickets on their behalf? It is outrageous!
I did my work and on Monday 29th June I contacted the Singapore office 6223 8888. I was kindly request to contact Tix.es which is impossible, the contact number they provide does not work. But I was asked to give my phone number so somebody would contact me from the Singapore Airlines office in Barcelona. Staff there are just useless, they did not provide any kind of solution and I was kindly asked to call the Amsterdam office cos Tix.es is supposed to be there (they were so unprofessional that gave the fax number instead of the phone number…).
At last, I could talk to somebody reliable working for Singapore Airlines. I was told that I would have a chance to change my tickets but for just doing it I was going to be charged around 500 US dollars (not including the plane ticket fare…) but at least I got an answer…
How can Singapore Airlines let anybody deal with people’s holidays and dreams?
How can it have such a bad costumer service in Barcelona?
Can you imagine buying a new Honda car at a Suzuki car dealer?
It is the most surreal thing that I have encountered after more than a decade travelling around Asia.
I expect very little or nothing from Singapore Airlines because it is proved that it helps to scam costumers by authorising online “so called travel agents”.
I got hotels booked and I have a flight from Penang to Bangkok on 21st of July because I thought our holidays would last two months and not one. By the way, it was really easy to book a flight from AirAsia. What is the difference between your site and theirs?
I’LL DO ANYTHING ON MY HANDS TO SPREAD MY STORY OUT.
IT IS OUTRAGEOUS THAT YOUR COMPANY LET THESE KIND OF THINGS HAPPEN.
Just because SIA is one of the top airlines in the world, does that gives SIA the right to send unsolicited marketing emails ? Does SIA even know it is illegal ? The email does not even have an Unsubscribe link. Very disappointing.