Contact Wordans: Find below customer service details of Wordans.com, including phone and email. Besides contact details, the page also offers a brief overview of the apparel company. Reach the customer service below for queries, complaints or feedback.
Head Office
417 Saint Nicolas Suite 400 Montréal,
Quebec H2T 2A4 Canada
Customer Service
Phone: 1-302-440-8395 (US)
Phone: 1-647-945-6160 (Canada)
Email: [email protected]
Email: [email protected] (UK support)
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About Wordans
Wordans is an online wholesale apparel retailer founded in the year 2015. The Canadian company today claims to be the ” largest low-price wholesaler internationally”. Wordans also operates 23 country specific websites, bringing sales also from US, Europe and Australia. The website is home to 142 brands. Headquartered in Montreal, Canada, Wordans goal is to bring to customers high quality products that are discounted by up to 70%.
Products can be shopped online by brand or categories. If shopping by categories, you will find t-shirts, sweaters, jackets, long sleeves, shirts, trousers and fashion accessories. There is a Clearance section for those looking for massive savings. While on the website, you can filter products by style, color, and price. Payment for purchases can be made using Visa, MasterCard, American Express, and PayPal. Customers enjoy a 30 day return policy. For more information or queries on payment, refund, cancellation, shipping, or others, reach the Wordans customer service.
I will never do business with this company again, and, unless I get a response from Needen.com (their parent company?) I’ll begin the process of flooding social media sites with information about how they don’t return messages and warn others not to do business with them. I haven’t lost that much money, but it’s the principle of the thing that a company can continue to operate, take money from people and not suffer any consequences when they don’t do the right thing. I wish I had read the reviews prior to ordering anything from them!
I placed an order and they took my money immediately, but it has been 3 months now and I haven’t received a thing from them! Not even an email or a shipping confirmation or anything. I have emailed 7 times now and tried calling different numbers and no one has gotten back to me. Do not buy from them.
They do not respond to emails or their site based communications. Nor do they answer their phone. Took my money fast enough but as of now, (10 days after they took my money), they still haven’t sent me any information or shipped my goods.
DO NOT ORDER FROM WORDAN’S UNLESS YOU”RE LOOKING FOR TROUBLE.
I have been in contact with the customer service department, specifically Logan James,Customer Representative – North America
Wordans Wholesaler, via email, the responses to my email have been very sporadic and the response time ranges from 3 days to weeks later. The order was placed to support a school initiative, but since the order was not delivered on time, in fact, it was delivered after the actual event.
Upon trying to cancel the order prior to it being shipped, I received instructions, on how refuse the package and await my refund. Well the package was refused and the company has received the package. After emailing back and forth, I was asked for tracking information, and I provided the tracking and proof that it had been delivered and accepted by a person identified as NEGLE in OHIO.
Since I provided this proof, I have not heard back from the company neither have a received a refund. I am in the process of filing a consumer complaint.
This is not only upsetting, but disheartening because students depended on the t-shirts for their school initiative.
I am hoping that is can be resolved sooner than later. I have at this since March 2018-present day. each day checking my account and email. Please return the funds back to the account.
It has been over a week since we placed an order with no follow up. I am going to be opening up a case against this Company for fraud as it is illegal to take a customer’s money and not provide the product. Also waiting for a refund for a previous order that I cancelled and did not receive.
I placed an order on 4/9/18 and haven’t received the order yet and it is 5/4/18. I have emailed numerous times and called the US phone number which seems to be an incorrect number. The auto email response said I would hear from a Wordan’s rep within 2 days. I have yet to get a response from anyone. I wish I had seen these reviews before ordering. This is horrible customer service!!! I need someone to contact me ASAP!
I still have not received my items and it has been 3 months already. It shows on UPS that they got returned to the sender but when I email Wordans customer service, they tell me that it has been shipped and that they hope that I really like my products. What?
I have tried contacting you multiple times by phone and by email. It has been a month since a $700 order was submitted and I have yet to receive anything from your company about it. This is ridiculous and I ask that someone contact me immediately.
I have tried to contact your company numerous times, we are missing part of our order and received the wrong product in our order. I need this fixed asap I have been trying to contact you for weeks and cannot find a working number! please respond asap
Do not order from this company they are fraudulent they do not answer phone calls or emails and my order hasn’t shipped but they will take your money I promise you that their business Better Business Bureau rating is an F they have several claims against them
Been trying to contact the company for 4 days about an order I never received. No one will contact me. I ordered on the 17th and still nothing. Payment has been taken out of my account but there is nothing to show for it. I am very upset.