Contact of VTR (Chile) customer service

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Find below the customer service details of VTR, Chile. Besides contact details, the page also offers a brief overview of the telecom company.

Head Office
Apoquindo No.4800,
Floor 11, Santiago,

Phone: +56 2 2310 0200
Phone: 600 800 9000

About VTR
VTR is a leading telecommunications company in Chile, with a history of more than 90 years. Headquartered at Santiago, VTR’s services include television, Internet and mobile postpaid/prepaid. Currently, the country’s largest multi-channel television provider, VTR caters to more than 3.5 million homes. It is also the second largest fixed telephony company with over 1.4 million connected homes. With a coverage that spans all key areas across the country, VTR is on a steady growth path. The coverage map on the website will allow new customers to see the areas VTR services are available. You can input your street name or city to see coverage in your location.

For new connections, you can request for call back on the website or visit any nearest VTR branch. You can go with bundles that include Internet, mobile and television, or go with individual plans. Under the Triple Pack you can get high speed Internet connectivity, home HD TV with more than 86 channels and unlimited telephony. If looking just for Internet, home owners can choose between Mega 300, Mega 500 and Mega 600. The basic plan gives you maximum download speed of up to 300 Mbps and comes with free installation. TV lovers can choose between Home HD TV or Full HD TV. It comes with free installation, one set top box, and access to exclusive VTR+ on demand content. You can pause, record and play your favourite movie or show whenever you want. The VTR+ library apparently contains more than 13,000 titles to choose from.

Fixed telephone plans come with unlimited calls to landline numbers and free minutes for calls to mobiles. If you are a mobile user, you can choose between prepaid and postpaid. New SIM cards can be obtained at any of the VTR branches. Once activated, you can subscribe to one of the prepaid plans according to preferred data and voice consumption. All recharges are valid for 12 months. You can check your balance online or by calling the helpline. If you need to recharge, the same can be done online, through authorized distributors, supermarkets and payment centers. Postpaid users will find options starting with 12GB Internet data and 350 minutes, to up to 130GB data with 2000 free minutes. The rates vary according to the data and minutes. You can learn on the current offers and other promotions online.

Existing VTR customers can login to their account to view or manage services. Additionally, on the web or smartphone app you can request for new service or access the invoice. Payment can be done conveniently online through Internet banking, debit or credit card. Also, walk into any of the nearest VTR branch to clear your dues. Some authorized retailers as well accept payment of VTR bills. For more queries or complaints on new connection, cancellation, refund, poor connectivity or others, reach the VTR customer service.

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