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Contact of Vestiaire Collective customer service

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Find below customer service details of Vestiaire Collective. Besides contact details, the page also offers a brief overview of the company.

Head Office
Vestiaire Collective SA
33 bld du General Martial Valin
75015 Paris

Support
Email: [email protected]
Phone: +44 (0) 844 581 55 54 (UK)
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About Vestiaire Collective
Vestiaire Collective is an ecommerce marketplace for preowned luxury and designer fashion. The French company was founded in the year 2009 and operates from its base at Paris, Ile-de-France. Vestiaire Collective connects sellers with buyers interested in designer labels, vintage pieces and apparel that are priced and sought after. There are more than 8 million users from across 50 countries registered on the platform. The catalog online has more than 600,000 items that are sold at up to 70% off retail price. Each week, there are 10,000 curated items added to the site. An in-house team authenticates and checks quality of item before shipping to buyers.

While the homepage features some of the latest and trending, you can head to the Just In section to see a list of items that have been newly added. Popular labels you will find listed include Ami, Berluti, Bulgari, Burberry, Chanel, Chloe, Dior, Dolce & Gabbana, Gucci, Hermes, Louis Vuitton, Prada, Rolex, Saint Laurent and Moncler. There is a Vintage section dedicated for all those vintage fashion lovers out there Shopping can be done through a keyword or by category on the main menu. Products you can shop include coats, jackets, sweatshirts, shirts, tshirts, jeans, trousers, shorts, suits, shoes, watches, bags, scarves, gloves, wallets, sunglasses, among others. You can find apparel for men, women and children.

Products can be filtered on Vestiaire by price, color, size and condition (never worn, good condition and very good condition). On each product page, you can see the highlights along with size, material and other useful information. Once you purchase an item, the same will be shipped by seller to Vestiaire where a team of experts will check the quality before shipping. Purchases on the website can be done using Visa, MasterCard, American Express or PayPal. If you are not able to afford the item, you have the option to buy it by paying through installments.

Not happy with the purchase? Vestiaire gives you the option to put the same item back on sale for free within 72 hours. If you bought an item from a professional seller, you can return within 14 days for full refund. Do read the terms and conditions of returns before making your purchase final. As for delivery, authenticated items shipped within Europe can take up to 7 days. Items shipped internationally can take longer time. Have an item to sell? You can download the app or register on the website to list an item with images. You have the option to communicate with buyers and explore the offers received. Payment is processed once the item is shipped to the buyer. For complaints or queries on payment, cancellation, refund, or others, reach the Vestiaire Collective support.

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