Find below customer service details of State Railway of Thailand (SRT). Besides contact details, the page also offers a brief overview of the rail transport company.
Head Office
1 Rongmuang Rd.
Rongmuang Pathumwan
Bangkok 10330, Thailand
Support
Phone: 1690
Phone: +66 63 205 3138 /3139 (eticket support)
Phone: 02-308-5600 (Airport Rail Link)
Email: [email protected]
Email: [email protected]
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About State Railway of Thailand (SRT)
The State Railway of Thailand (SRT) is the main entity that undertakes the railway transportation of passengers in Thailand. The transport operator has a history dating back to 1890 when it functioned as Royal State Railways of Siam. First railway line connecting Bangkok to Ayutthaya was officially launched in 1896. Operating under the Ministry of Railways, SRT today has track length of 4,070 km. The trains run on rail lines that consist of Northern Line, Northeastern Line, Southern Line, Eastern Line, and Maeklong Line.
Tickets can be booked 90 days ahead of journey
The stations SRT connects and caters to include Bang Sue Junction, Ayutthaya, Ban Phachi, Lopburi, Phichit, Ban Dara, Sawankhalok, Uttaradit, Den Chai, Nakhon Lampang, Lampung, Chiang Mai, Saraburi, Pak Chong, Thanon Chira, Buriram, Surin, Sisaket, Lam Narai, Bua Yai, Khon Kaen, Udon Thani, Bang Sue, Thon Buri, Nong Pladuk, Ban Pong, Chumphon, Trang, Pattani, Yala, Tanyong Mat, Thon Buri, Salaya, Suphanburi, Nam Tok, Makkasan, Hua Mak, Kabin Buri, Sa Kaeo, Chonburi, Si Racha, Pattaya, Khao Chi Chan, Wongwian Yai, and Mahachai. The Airport Rail Link connects passengers to the Suvarnabhumi Airport. Each year, the SRT serves more than 35 million passengers.
Travellers can look up the timetable on the official website. You can also find details of fare and seat type. Tickets for long distance travel can be booked 90 days in advance. You can purchase tickets at any of the nearest station, through authorized travel agency, or online through ticketing platforms. To reserve a seat online, you can browse 12Go.Asia, Baolau or the official SRT booking website. As for classes, on most trains you will find 1st, 2nd, and 3rd class. While the 1st class seats are fully air conditioned coaches, on 2nd class you have with AC and without. You also have seater and sleeper type seats. On 1st class seats you will get clean bed sheets, toiletries and high quality food.
The different types of trains you can book include the Special Express which start from 1 and goes to 49. Then you have Diesel Railcar, Express trains (51 to 98), Rapid trains (101 to 198), Ordinary trains (298 to 300) and Commuter trains (301 to 398). For shorter distances, the SRT also operates local trains with numbers from 401 to 498. Fares vary according to seat type and length of trip. As for baggage, on 1st class you are allowed to take up to 60kg for single seat. In second class the restriction is 40kg and in third class it is set to 30kg. If reserving a seat on the official SRT booking platform, you can begin a search by origin/destination and choose the preferred seat type. Payment for reservation can be made using Visa, MasterCard, JCB, and digital wallets. Booking tickets for journey to airport can be done on the Airport Rail Link website. For complaints or queries on reservation, cancellation, refund, career, or others, reach the SRT support.
I booked tickets through Dticket and was initially super excited that it worked well along with choice of seats. But now we find that there is probably a bug with the website. I booked Chiang Mai to Krung Thep Aphiwat for departure 17 May, but the ticket has been issued for 18 May! we do want to reach Bangkok on 18 may and, as we are a family of four, wanted confirmed tickets in advance so that we are together.
How can we check with SRT to modify the ticket. I can try the ticket change option, but given that i have confirmed screenshots which show that i asked for the 17th booking and they issued 18th, I am nervous that the issue won’t occur again.
What would you recommend? I don’t think I can reach the 1690 hotline from outside India.