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Contact of Air Macau customer service (phone, email)

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Find below customer service details of Air Macau. Besides contact details, the page also offers a brief overview of the Chinese airline.

Head Office
398 Alameda Dr. Carlos D’Assumpcao,
Edif.CNAC, 13 andar, Macau

Support
Phone: +853-8396-5555
Email: [email protected]

Other Contacts
Phone: +886-2-27170377 (Taiwan)
Phone: +81-6-62635383 (Japan)
Phone: +86-10-65158988 (Beijing)
Phone: +86-21-62481110 (Shanghai)
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About Air Macau
Air Macau is the national airline of Macau, the special administrative region of China. Launched in the year 1993, Air Macau operates as a subsidiary of Air China. It has its main hub at Macau International Airport. With a fleet of 23 aircraft, the airline flies passengers to 24 destinations. A member of the International Air Transport Association (IATA), the airline has codeshare agreements with Air China, All Nippon Airways, Philippine Airlines, Shenzhen Airlines and Thai Airways.

As for the cities Air Macau connects to, it operates regular flights to and from Beijing, Changzhou, Chengdu, Chongqing, Guiyang, Hangzhou, Hefei, Jieyang, Nanjing, Nanning, Ningbo, Qingdao, Shanghai, Shenyang, Taiyuan, Tianjin, Wenzhou, Xiamen, Fukuoka, Osaka, Tokyo, Seoul, Taipei, Bangkok, Da Nang and Hanoi. The route map on the website shows details of the destinations. The homepage also has details of special offers and promotions on fares.

To search and book a flight, fliers can input the origin, destination along with date on the search tool. The results will show the available flights for the date, along with fare and related information. You can book and confirm a seat using major credit cards. Skip the airport queues and check-in online on the web. The airport counter for check-in closes 10 minutes before closing time. For web check-in you need to input your name, ticket number and flight number. The check- in counter closes 40 minutes before flight departure time.

For most flights, special meals can be booked at least 24 hours prior to scheduled departure time. During your flight, you can also enjoy in-flight entertainment and WiFi. Speaking of baggage, on most flights passengers are allowed one piece of cabin bag with 7kg weight. On Economy class you can carry up to 20kg check-in baggage and on Business class you can carry up to 30kg. If you lost an item during your trip, you can reach out to the office through email or phone. The airline stores all lost items for up to 30 days.

If you regularly fly with Air Macau, register for the Phoenix Miles frequent flier programme to earn and redeem points. The miles earned varies according to the booking class and distance. With the miles, members can buy new flights or upgrade their existing booking. Members also enjoy earn miles on Air China flights. For complaints or queries on payment, cancellation, refund, lost baggage, or others, reach the Air Macau support.

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