Head Office
Kucukyal Plaza
Aydnevler Mahallesi Inonu Caddesi,
Istanbul, Turkey
Customer Service
Phone: 532 (from Turkcell)
Phone: +90 532 532 0000 (from fixed-line and other operators)
Phone: 532 757 2222 (toll-free voice response)
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About Turkcell
Turkcell is a leading Turkish telecommunications company founded in 1994. The first in the country to be listed on the New York Stock Exchange, Turkcell offers individuals and businesses a portfolio of voice, data, Internet and TV services. Additionally, it offers mobile marketing business, mobile applications, mobile payment, international roaming and other innovative channels. The company was founded by Mehmet Ermin Karamehmet and Huseyin Murat Vargi. Headquartered at Istanbul, Turkcell recorded a total of 34.4 million subscribers in 2011. The same number spiked up to 68.9 million in 2015. The growth has been tremendous since then. The company is one of the largest shareholders in the Turkey Wealth Fund, with total ownership of 26.2%. Turkcell started its GSM network in 1994. The company took on some of its strong competitors, including Vodafone and Avea, becoming the market leader with a 52.4% market share. Turkcell provides GSM services internationally as well. The company has got 9.6 million subscribers via the Fintur Holdings and affiliates for Azerbaijan, Georgia, Moldova and Kazakhstan. Turkcell is also the first to start 3G services in the country.
The Turkish telecom company supports a diverse range of 2G, 3G and 4G users. It continues to lead the evolution to 5G networks. Turkcell created world records when it registered a speed of 2.283Gbps over the 5G signal trial on a 5G compatible smartphone. Turkcell offers a plethora of products under its banners. Its telecommunication segment offers prepaid and postpaid connections with a number of plans. The digital services cater to the information, application and entertainment section. For the home internet and TV section, customers have a wide range of options to choose from. Depending upon the usage and speed, customers can opt for Fiber, Superbox, TV+, TV+ ready or DSL. The company has got roaming agreements with 605 operators across 201 countries. The coverage is impressive as well. Turkcell covers 80.44% of the country’s total land with just a few blind spots over the mountainous areas in the eastern region.
Buying a Turkcell connection is one of the easiest things to do. You can visit the local store or browse the website for same. On the website you can do a lot more than just buy a connection. You can purchase connections, add packages, get home internet, get a new line and transfer numbers. You can also locate authorised stores and service centers on the website’s store locator. Customers can also use the website to view bills, make transactions, change packages and schedules, and track orders. Looking for a new gadget to go with connection? You can even purchase smartphones, computers, tablets and accessories online. You can reach the Turkcell support for queries on payment, billing, cancellation, refund, new connection, or others.
