Find below the customer service details of Holiday Inn in the United Kingdom. Besides contact details, the page also offers a brief overview of the hotel chain.

Head Office
InterContinental Hotels Group PLC
Broadwater Park
Denham, Buckinghamshire
Phone: +44 (0) 1895 51200

Customer Service
Phone: 0800 40 50 60 (Holiday Inn)
Phone: 0800 43 40 40 (Holiday Inn Express)

About Holiday Inn
One of the world’s largest hotel chains, Holiday Inn was founded in 1952 by Kemmons Wilson and Wallace E. Johnson. Holiday Inn operates in more than 20 lucrative global markets, with a focus on countries like the United States, United Kingdom, China, and India. The brand is currently owned by InterContinental Hotels Group. The first motel by Holiday Inn opened its doors in 1952. The company was named after the Hollywood Bing Crosby hit, Holiday Inn. Kemmons Wallace started the company after being disappointed with the lodging arrangement in Washington DC. The first motel had 120 rooms and drew a huge impression with its world-class amenities such as a restaurant, swimming pool, and the game-changer- free Ice. It won’t be wrong to say that the company changed the world of hospitality for good. Wallace did not just stop here. He went on to do something quite uncommon in the hotel business. He standardised the motels and franchised the same to the business owners. The brand currently brandishes more than 400,000 rooms and has become the new age face of American travel and exploration.

The best part about Holiday Inn was its market timing. Post-war, the working conditions for workers were improving, which meant improved economic conditions and a better ability to travel in the paid vacation time. Hotels in cities had two extremes, they were either too lavish, or the quality went straight downhill. Holiday Inn came up with constant quality, clean rooms, a pool for kids, and in no time, there were hundreds of motels popping up. Holiday Inn focused on the interstate highway system too. The travelers were offered with something they could trust. When Wilson appeared on the cover of the Time magazine in 1972, the Holiday Inn was running 1400 hotels in the United States alone. In 2007, the company launched its US$ 1 billion rebranding project, which helped it unravel bigger markets.

The company enjoys goodwill in the United Kingdom as well. Top destinations include London, Manchester, Birmingham, Edinburgh, Glasgow, Bristol, Nottingham, Cardiff, Leeds, Liverpool, Newport, Northampton, Reading, Rochester, Winchester and York. There is a directory available with the list of cities. Travellers can explore the individual hotel pages to know amenities or offers.  Some of the well-known Holiday Inn properties include Holiday Inn Express Bridgwater M5,  Holiday Inn Express – London Heathrow T4, Holiday Inn Express – Wigan, Holiday Inn Express – Stockport, Holiday Inn Manchester – City Centre, Holiday Inn Express Liverpool-Albert Dock, Holiday Inn Belfast, Holiday Inn Ellesmere Port/Cheshire Oaks, Holiday Inn Liverpool City Centre and Holiday Inn Express – Bicester. Booking the best Holiday Inn properties is easy. You can use the official website, punch in your dates, and make the booking. Holiday Inn hotels in the UK can also be booked on leading hotel reservation websites. The hotel chain has an apt feedback and assistance section, which takes care of customer queries. If you have complaints or suggestions on booking, cancellation, refund, parking, Rewards Club loyalty program or others, you can contact the customer support team for assistance.

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Last Update: January 4, 2021