OYO is India’s largest and world’s fastest growing Airbnb-esque properties, founded by entrepreneur Ritesh Agarwal in 2013. A strong contender in the Indian hospitality industry for booking holiday homes and hotel rooms, OYO is headquartered at Gurgaon, with representative offices across the globe. The network of hotel chains partnering with OYO provides efficient, comfortable and stylish occupancy spaces for co-living and working, extended stay residences, student studio apartments, and luxury hotel rooms with cloud kitchens. Operating in over 80 countries, OYO partners with India’s leading online travel operator, MakeMyTrip to make booking experiences seamless for customers.
The company provides standardized room services and hotel features, at fraction of the cost of a regular hotel. With prices under reasonable budget, OYO services include complimentary breakfast, premium Wi-Fi, parking facility, laundry, attached bathroom, intercom, LED TVs, toiletries, virtual check-in and check-out, and a host of other features for fully furnished rooms, apartments, and residences for short term and long-term stay either on single occupancy or twin-sharing basis. OYO guarantees cozy and furnished occupancy spaces at unbeatable prices, and to book download the OYO Assist app on the App Store, and get it on Google Play for an easy booking and cancellation process.
Official Customer Service
OYO also offers easy cancellation, refund and booking through their primary website www.oyorooms.com. To cancel bookings, log on to the website and click on manage bookings and enter the registered mobile number and booking ID, and click on cancel booking. For Android/iOS click on my bookings from the home screen menu to cancel your bookings, alternatively call on +072687400 or +91-93139 31393 and speak with an OYO customer care executive for refund/cancellations/other miscellaneous queries. Also, call on the guest support helpline from the registered mobile number or drop an email at bookings@oyorooms.com, and the refund amount will reflect on the account within 7-14 working days.
Social Media Support
Similarly, customers can address their grievances with OYO through social media sites like Facebook and Twitter. To file a complaint, visit the official Facebook page @oyorooms and comment under the post section, or send a message and chat with an OYO customer care executive. Also, tweet through the Twitter handle @oyorooms and address complaints regarding refund, cancellation and other travel related queries. Typically, complaints raised through Facebook and Twitter, are resolved within 7-14 days, with optimal solutions. Alternatively, file a complaint through OYO Assist app, and get support for refund and cancellation.
Consumer Forums
OYO complaints for refund and cancellation can also be filed through consumer voice complaint forums such as Resolver, an online complaint agency which assists to resolve issues with speed and better outcomes. It is easy to use resolver to claim refunds, and takes less than 5 minutes to register a complaint. Log into the website resolver.in and search for the company against whom the complaint is to be raised, and choose the issue, and fill out the details of the grievances. The page generates a complaint draft, which after review can be sent to the company, along with evidence supporting the claim. For more details visit resolver.in website and click on how to complain for step by step guidance. To know more about OYO refund and cancellation policies, visit Support section and browse through the FAQs.
52 Comments
I was booked 02 rooms for three days at Adhitya Grand through OYO rooms for 17 Jul – 20 Jul 23 (ICVJ8916). When I reached to hotel, rooms in hotel are not upto standard and dirty. Hence , I decided to cancel the rooms in Adhitya Grand and same done on OYO app. Refund action initiated on 17 Jul 23 post cancellation charges. Refund amount Rs 1640.00 has not been credited in my account till to date. Response of OYO customer care executives are very poor.
I booked a room via OYO at Dwarka , Delhi sector 9, for 19 March 2023 for checkin, but when I reached I was not able to find out the hotel. When I contact through phone, I am denied for checkin, as there has NO BOOKING ID. My booking Id is C9XU9398. From 19 the March onwards I am complaining and requesting for refund, but NO USE. I tried to contact customer care, and they say they are transferring the call but have no result – the call does not get transferred and after some time the call gets disconnected.
The only way to get refund from Oyo is to cancel the booking and go to chat bot option on website. Mark your issue and raise a complaint. If you will get a ticket registered, you will get refund. All the said process must be done within 1 hour after cancellation.
Booking Id T2PY4921
I had called and complained about the hotel that they were not accepting my oyo booking within 1 Hour after booking. Hotel reception told me property is sold out and if want to stay then need to pay 2000/- cash for a new booking. So i denied and came back from there and raised a complaint to issue refund. It’s now 4 months over and i am told by customer support that I’ll receive refund within 10-15 days. I feel being fooled by your company.
I had booked a room at Green O in C blocked vikaspuri. But hotel denied to check me in and asked for extra money. And when i talked to oyo customer care they said they will refund my amount but still I did not get refund. I’m very disappointed with the service OYO provided me. Now i want my refund.
We have booked two rooms yesterday night at Ahmedabad hotel Darshan and paid full payment but at the time of check-in hotel executive told us that they don’t have any rooms available. So now i want my refund. We tried since last night to connect with customer care executive but have failed.
My Booking (ID Q77A8482) was canceled and it has been 23 Days after that still have not received the refund. Have tried to contact customer care, and they say they are transferring the call but have no result – the call does not get transferred and after some time the call gets disconnected.
I had booked a room at Hotel Mayur in Faridabad (Booking id ui4o5973). But hotel denied to check me in and asked for extra money. And when i talked to oyo customer care they said they will refund my amount but still I did not get refund. I’m very disappointed with the service OYO provided me. Now i want my refund.
I booked OYO 82269 Primes Residency at pondicherry. I reach there by midnight 12.30, the hotel person did not accept OYO booking and I did not get room through oyo booking. When I called oyo customer care number multiple times through which I booked, different persons attend phone calls and after listening they are asking us to hold the call for more than 20 minutes without further response. It looks like that they want us to cut the call by ourselves. It is highly unfortunate to select oyo. Oyo customer care was highly irresponsible and I waited for the reply of oyo customer care upto 2.00 Am. At last they offered me another room at a distance of 2.3 km. I couldn’t get a transportation facility at the midnight and I forced to book room in that prime residency itself. It’s waste of money and oyo is highly irresponsible. Advance money lost, not allowed to check-in with oyo hotel, paid more money for stay. Horrible experience with OYO .
My Booking (Booking ID VOUE1341) was canceled and it has been 27 Days after that still have not received the refund. Have tried to contact customer care, and they say they are transferring the call but have no result – the call does not get transferred and after some time the call gets disconnected.
You take advance payment in the name of booking but hotel does not give room and money is also not refunded.Then after calling the customer care number of OYO, they will put you on hold after listening to you, then wait for 30 minutes, no response is received.
I booked OYO 1004 (hotel fly view) at Jaipur on 26th Nov, 2022. Paid advance amount through Gpay. But when we tried to check-in , hotel fellow did not accept OYO booking and I did not get room through oyo booking. When I called oyo number multiple times through which I booked, different persons attend phone calls and after listening they are asking us to hold the call for more than 10 minutes without further response. It looks like that they want us to cut the call by ourselves. No response for refund of advance amount. I got 2 booking IDs in 2 different phones for the same booking ( G6S15659 & N83O8542). But no use with multiple booking IDs since the hotel fellow did not permit to check in with OYO booking. Advance money lost, not allowed to check-in with oyo hotel, paid more money in other other for stay. Horrible experience with OYO even after making multiple calls.
I have booked one oyo room at Capital O 85376 @ Kabita Guest house on 18.11.2022 but once I reached the property they told us they cannot permit check in. We tried to contact oyo call centre but no one responded, then we booked the same hotel with 3x price that too for a small non ac room. We have again tried to contact oyo to register our complaint. Even after talking with oyo representative for around 20 minutes they were unable to provide any suitable resolution, they are only telling me to shift to another property. Oyo will choose property of their choice not ours?? This is pathetic customer service.
I had booked a room on 2 November 2022 with the name of vinod Gore (booking id QO5D2238) but hotel denied to check me in and asked for extra money. And when i talked to oyo customer care they said they will refund my amount but still I did not get refund. I’m very disappointed with the service OYO provided me.
I didn’t like the customer service of oyo at bengaluru. They cancelled the booking without information and didn’t accept the identification. Please provide better service and look forward for customer service.
Bad experience with oyo. I booked a room for my family from 31th oct 2022 to 1th Nov 2022 and payment made in full before check in. Once we reached the hotel, the receptionist refused to give us the rooms. They said no room was booked, oyo didn’t help me with the room. Need refund of my money. Booking ID: BM4Y9626.
I had booked a room at Hotel Signature in Noida 24 Sep 2022 (Booking id JSXO1912). But hotel denied to check me in and asked for extra money. And when i talked to oyo customer care they said they will refund my amount but still I did not get refund. I’m very disappointed with the service OYO provided me.
I have booked rooms through OYO app. Booking was done successfully by paying initial amount booking date is 25 oct to 27 Oct 22. After some days I have received the payment tiny URL to pay the remaining amount through OYO app. So I have paid the amount but hear is catch they have generated new booking on the same days with same hotel without confirmation or accepting terms and conditions, without selecting dates, hotel, area directly book the rooms. Booking date was 02 OCT 22. I have tried to reach service desk but there IVR system is again fraud it will not allow to reach service desk executive so only option left with room booking executive. So I have connected to one female executive but she is not able to view the booking ID which I have created previously and she told me that she will create new booking for the same hotel on same date 25 Oct to 27 Oct and created proxy payment through Google pay and ask me to pay the amount and previous booking will be cancelled amount will be credited in 7 working days. This was again trap. After 7 days I have not received refund amount so I have again connected with booking executive and inform me that as per Oyo policy they can’t refund the amount.
I had booked a room at Hotel mayur in faridabad12 oct2022 (Booking id FRYY4286). But hotel denied to check me in and asked for extra money. And when i talked to oyo customer care they said they will refund my amount but still I did not get refund. I’m very disappointed with the service OYO provided me.
Firstly I booked a property and the booking order number is VRQN2293. I visited this property with my wife and the room was smelling alcoholic and smoking smell. So we decided to leave the property without complaining to the hotel manager as he was arrogant. We immediately called Oyo service centre and an agent from oyo picked and we asked to cancel our booking. The agent advised us to call a customer care number and press 2. We followed the service agent instruction and proceeded cancelling the room. The customer service agent also confirmed we will get full refund if we call to the number she gave.
After cancelling we did check the oyo app and it showed no refund. So immediately we connected to multiple managers. First manager who spoke said as per policy you will not get refund. Second manager said you have to book a new rooms to get the refund money for previous booking, as we were not interested in booking another we denied and asked for a call back from another higher manager. Third manger we connected again and she confirmed you will be initiated 344 rupees for refund and she said you will not get full refund . However this amount can be refunded. We again requested a call back from senior manager . She noted my points and she confirmed that I will get call back in next 2 hours. But never I did.
Fourth manger we connected and he scheduled a call after 2 hours. However we waited and didn’t get the call when we need. But it was beyond 2 hours of time and we got call at 10:30pm in night and it was late. As we made multiple attempts to call why can’t customer service agent or manager call back to us immediately or try again another time. And next day morning if we check the ticket is closed.
I’m very disappointed with the service OYO provided me.
I have booked one hotel in Delhi and paid in advance and have to cancel the booking because that Oyo was not getting located on maps. Then I booked another hotel and paid in advance, but the hotel denied me to check-in because it was full. I had to cancel the booking. Now both refund is pending and not able to connect to any customer care support and don’t know the status of my refund. Poor customer service.
I had booked a room in Oyo Rooms Roy and Roy Guest House, Lindsay Road, Kolkata. But when I reached there the manager said I have pending amount of Rs 840/- and Rs 3660/-.I was shocked. I had to pay as I had no time to fight and get involved in legal matters in Kolkata. So I called customer care of OYO. They asked me to cancel the booking and book another hotel. But they would not guarantee any refund.
I had booked a room at Hotel Fly view, (Booking I’d H5KG7613). But hotel denied to check me in and asked for extra money. And when i talked to oyo customer care they said they will refund my amount but still I did not get refund. I have all the slips and proof to show I paid extra money.
I have booked hotel celebrity skyhy with ID EZNX4902 through Oyo app. When I reached hotel, the manager didn’t allow me for check in and said that this hotel is booked with low price from app, so we are not allowing you for check in. They take extra money from me. Then i called up customer care of Oyo and discussed whole matter twice to 2 different executives they both didn’t resolve my issue and cut my call without answering properly. When I asked for any senior person to talk then none of them allowed me for same. I have wasted hours. Didn’t get any support from Oyo care.
Worst support from the OYO Team. We reached to the allotted destination and refused by the host. Even OYO team is not listening our request. Feeling like cheated badly.
I had booked a room at Townhouse 799 Royal Palms Hotel – Lily Collection, (Booking ID R9Q16309). But hotel denied to check me in and asked for extra money. And when i was talked to oyo customer care they said they will refund my amount but still I did not get refund. I have all the slips and proof to show I paid extra money.
I had booked 7 rooms under booking ID : V6FJ8293 at Zion Residencey (OYO086345), when we reached the destination we found that there is no such kind of hotel and it was closed 2 years back but the booking was available up to last week.
Refund has been sanctioned only 50%. Which is not good, since the entire fault is their end. they deducted 50% of the advance amount.
The worst organisation and unprofessional employees. The pathetic experience with Oyo rooms. As per my opinion is please donot book the hotel through this APP. It is fully waste.
I have booked hotel with reference no FU1M6947 (Ticket Id : 2229312272) through oyo app. I had a very bad experience on 16/08/2022. The hotel (Oyo Town Hall 381, Dilshad garden, Delhi) is literally smelling and had damped wall, broken floor, pan masala everywhere in room. They didn’t change that room even after complaint for change. Bad staff treating customers like servants, they cut the water supply at midnight , didn’t provide basic need of water. And the Oyo customer support is so inefficient, they cannot resolve the issue. If you can’t handle the company kindly shutter so we can go elsewhere.
I have booked hotel cafe 8 Nagpur with reference no BESB8666 through Oyo app. When I reached hotel then hotel manager didn’t allow me for check in and said that this hotel is booked with low price from app, so we are not allowing you for check in They take extra money from me. Then i called up customer care of Oyo and discussed whole matter twice to 2 different executives they both didn’t resolve my issue and cut my call without answering properly. When I asked for any senior person to talk then none of them allowed me for same. I have wasted hours. Didn’t get any support from Oyo for any option, booking or shifting or managing place i have already booked.
I have booked hotel with reference no V7CO7706 through oyo app. When I reached hotel then hotel manager didn’t allow me for check in and said that this hotel is booked with low price from app so we are not allowing you for check in. Then i called up in customer care of oyo and discussed whole matter twice to 2 different executives mr sanjay and abdul they both didn’t resolve my issue and cut my call without answering properly. When i asked for any senior person to talk then none of them allowed me for same. I have wasted my more then hour in this all things. Didn’t get any support from oyo for any option booking or shifting or managing place where i have already booked.
To the CEO Mr. Ritesh Agarwal – if you can’t handle the company kindly shut it so at least we can look for something else rather than taking our luggage and roaming in the night like mad people.
We four senior citizens booked a hotel in Hyderabad named Shannu residency. Booking id is ZB8T1381. When we reached the hotel they asked for full payment, then they showed the rooms, which were absolutely not up to the mark. Dirt and wine bottles were scattered. Not family friendly property. We called OYO and they had redirected us to another hotel Prestige in SD road. The new hotel gave no relaxation on it’s charges. We were helpless at the midnight 1am. OYO had promised to refund the amount of the previous hotel as soon as we checked out from the hotel where they had redirected. We’ve checked out and still waiting for refund. A question raises here how do you give your reputed franchise to such places which are not up to the mark. How difficult it is for senior citizens when they when they reach some where at late night in the surety of OYO and get deceived.
I am facing the same issue. I have been trying this since one month. I didn’t get any answer for my refund, but i am calling 10-15 times daily hoping i would get some answer for it. Call on hold daily, customer support not replying my mail and calls.
This site is making fool of people. I booked hotel in oyo town house jaipur for which money was paid online. But when i reached hotel they told that my payment is still pending and i had paid extra cash payment to stay there and the customer support unit is the worst ever. They have no clue on refund or how to offer support.
The worst service provider company this is. Their partner hotels are defrauding people, they take money from customers and when we reach hotel, the hotel manager refuses that room as it is not available at the price which Oyo committed. When we asked OYO to cancel the booking, they just transferred the call and didn’t refund the amount.
This site is making fool of people. I booked hotel in meerut for which money was paid online. But when i reached hotel they told that my payment is still pending and i had paid extra cash payment to stay there and the customer support unit is the worst ever. They have no clue on refund or how to offer support.
The worst service provider company this is. Their partner hotels are defrauding people, they take money from customers and when we reach hotel, the hotel manager refuses that room as it is not available at the price which Oyo committed. When we asked OYO to cancel the booking, they just transferred the call and didn’t refund the amount.
The worst service provider company this is. Their partner hotels are defrauding people, they take money from customers and when we reach hotel, the hotel manager refuses that room as it is not available at the price which Oyo committed. When we asked OYO to cancel the booking, they just transferred the call and didn’t refund the amount.
I am facing the same issue. I have been trying this since one month I didn’t get any answer for my refund, but i am calling 10-15 times daily hoping i would get some answer for it.
This is Somayajulu from Vijayawada, Andhra Pradesh, India. I booked on OYO app, the hotel name is Ammai Hotel, Thiruvannamalai for the pilgrim tour. I paid Rs. 1196 on 30/5/2022. OYO app says your booking is confirmed. On 13 July 2022 (i.e. the my tour date and also I booked the room for this date) I went to this room with family, but they denied to give us the room. They said, “We are not tied up with OYO”. Then I called to OYO customer Care No. 9313931393 at 1.56PM on 13th July, 2022. But they have not responded with resolve. No accommodation. Just imagine what is my situation at that time. I take offence at your service. We struggled a lot at that time.
Worst experience in it. There are not providing solutions. When I am trying to connect with customer care they kept me on hold for long time and then disconnecting automatically. They are also taking with rude manner. Stop this business if you are not good in it.
I had the same issue as other commenter. I had booked a hotel on 8th july but hotel staff didnt let me stay by telling that we are not tied up with oyo anymore.I called customer care and they replied that i will process the refund and made me book other oyo hotel by paying again. its 4 days and no refund. Customer care will not give you any reply. Line will get dropped by telling this is not department for registering complaints and will forward call to complaint dept but line gets dropped.
I had a very bad experience on 10/07/2022. The hotels are literally scamming. And the customer support is so inefficient that they cannot even resolve the issue.
I had a very bad experience with OYO. I booked room through oyo app and did payment before check in. When I reached oyo 60587 hotel S D palace the receptionist refuses to enter us and he said that you have to pay again because we are not a partner of OYO. Now i will never go to oyo again but how will i get my money which i have made direct payment.
I faced very bad experience with oyo. I booked a room from 8th June 2022 to 13th June 2022 and payment I made in full before check in. Once I reached the hotel, the receptionist refused to give us room. They said no room was booked and me and my husband both were left in footpath. Oyo didn’t help me with the room. It has been one month now and they are not refunding my money. Guys please stay away from oyo.
Worst experience with OYO. One of my friend booked a hotel room with oyo and when he reached the hotel, the hotel manager told him that the oyo has charged very less amount and your booking has been cancelled. We cannot give you a room. Because of oyo and hotels dispute/misunderstanding the customer is suffering at 2 pm and oyo didn’t give any kind of help. Disgusting business you guys are doing better to down your app from Google play store or apple store.
I had a very bad experience with OYO. I booked room through oyo app and did payment before check in. When I reached hotel in New Delhi the receptionist refuses us and said that you have to pay again because we are not a partner of OYO. Now i will never go to oyo again.
Oyo is the WORST service provider in the world. I had booked oyo hotel service and they charged more than the agreed amount. They are in business not provide service but ruin life.
I had a very bad experience with OYO. I booked room through oyo app and did payment before check in. When I reached town house 926 hotel in noida 44 the receptionist refuses to enter us and she said that you have to pay again because we are not a partner of OYO. Now i will never go to oyo again but how will i get my money which i have made direct payment.
I too had bad experience with OYO and response which i received from the receptionist is worse. When I tried to contact customer care they kept me on hold for long time with out giving information.
Worst service provider. I’m trying to contact oyo customer care but no response. I booked an oyo room in chennai named capital 0 87208 hotel silver key executive. I booked that hotel from oyo app and after reaching hotel they were asking for extra money and not allowing us. And before coming also we confirmed our booking. The room photo is also totally different from what we got.
The worst organisation and unprofessional employees. The pathetic experience with Oyo rooms. We have booked the rooms in nashik and got confirmation for same prior 15 days. When we reached at hotel the manager told us that they cancelled our Booking. We were standing there @2p.m. the same time we got the mail it’s cancelled. Till now we didn’t get any help from Oyo we have reached multiple times to then still no refund for the cancellation. The employees are so unprofessional that no one is ready to help us with the refund. We dropped mail we called 20 times atleast no revert.
Worst service ever.
Backword policy of refund OYO hotel books ,never book any hotel through oyo because there customer care is fraud they book my hotels in another state ,so never book any hotel through Oyo ,still my refund is not provided they told me if you book once more then we will refund your money