OYO is India’s largest and world’s fastest growing Airbnb-esque properties, founded by entrepreneur Ritesh Agarwal in 2013. A strong contender in the Indian hospitality industry for booking holiday homes and hotel rooms, OYO is headquartered at Gurgaon, with representative offices across the globe. The network of hotel chains partnering with OYO provides efficient, comfortable and stylish occupancy spaces for co-living and working, extended stay residences, student studio apartments, and luxury hotel rooms with cloud kitchens. Operating in over 80 countries, OYO partners with India’s leading online travel operator, MakeMyTrip to make booking experiences seamless for customers.

The company provides standardized room services and hotel features, at fraction of the cost of a regular hotel. With prices under reasonable budget, OYO services include complimentary breakfast, premium Wi-Fi, parking facility, laundry, attached bathroom, intercom, LED TVs, toiletries, virtual check-in and check-out, and a host of other features for fully furnished rooms, apartments, and residences for short term and long-term stay either on single occupancy or twin-sharing basis. OYO guarantees cozy and furnished occupancy spaces at unbeatable prices, and to book download the OYO Assist app on the App Store, and get it on Google Play for an easy booking and cancellation process.

Official Customer Service
OYO also offers easy cancellation, refund and booking through their primary website www.oyorooms.com. To cancel bookings, log on to the website and click on manage bookings and enter the registered mobile number and booking ID, and click on cancel booking. For Android/iOS click on my bookings from the home screen menu to cancel your bookings, alternatively call on +072687400 or +91-93139 31393 and speak with an OYO customer care executive for refund/cancellations/other miscellaneous queries. Also, call on the guest support helpline from the registered mobile number or drop an email at [email protected], and the refund amount will reflect on the account within 7-14 working days.

Social Media Support
Similarly, customers can address their grievances with OYO through social media sites like Facebook and Twitter. To file a complaint, visit the official Facebook page @oyorooms and comment under the post section, or send a message and chat with an OYO customer care executive. Also, tweet through the Twitter handle @oyorooms and address complaints regarding refund, cancellation and other travel related queries. Typically, complaints raised through Facebook and Twitter, are resolved within 7-14 days, with optimal solutions. Alternatively, file a complaint through OYO Assist app, and get support for refund and cancellation.

Consumer  Forums
OYO complaints for refund and cancellation can also be filed through consumer voice complaint forums such as Resolver, an online complaint agency which assists to resolve issues with speed and better outcomes. It is easy to use resolver to claim refunds, and takes less than 5 minutes to register a complaint. Log into the website resolver.in and search for the company against whom the complaint is to be raised, and choose the issue, and fill out the details of the grievances. The page generates a complaint draft, which after review can be sent to the company, along with evidence supporting the claim. For more details visit resolver.in website and click on how to complain for step by step guidance. To know more about OYO refund and cancellation policies, visit Support section and browse through the FAQs.

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Last Update: August 21, 2020