Head Office
Unit 19-07-01 Wisma Tune
19 Lorong Dungun
Bukit Damansara 50490
Kuala Lumpur, Malaysia
Support
Phone: 13100 or 03-2771 7000
Email: customer.care@tunetalk.com
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About Tune Talk
Tune Talk is a mobile virtual network operator in Malaysia, operating as part of Tune Group. The privately held company offers prepaid services for voice and SMS with rates that are considered lowest in the industry. A partnership with Celcom helps the Mobile Virtual Network Operator provide nationwide reach and accessibility. The Kuala-Lumpur based company has been operating since the year 2009. Focusing on affordable rates and packages, along with customer first approach, the company has been steadily growing over the years. Tune Talk currently caters to more than 1.5 million active subscribers. Besides the local voice and data packages, Tune Talk offers a roaming plan that is extremely popular for unlimited data roaming across Southeast Asian countries.
New customers can head to the user-friendly website that gives an overview of the products and services. Without visiting a brick and mortar store, you can activate and enjoy a range of services with the tap of your mouse. Under prepaid plans you have TT Hi-Value, TT Cun Value and TT Value. You will find a range of plans designed according to data consumption and price. The Hi-25 is valid for 30 days and offers unlimited calls to Tune Talk and 25GB hi-speed data. You can get an add-on booster should you need more data. You have boosters from 300MB to up to 10GB. Go for the Hi-Value Pack to enjoy 35GB Internet and unlimited calls with no speed cap. If you are new on Tune Talk, once you join you will get a new SIM delivered to your address for free.
Are you a tourist? The AirAsia Red & Black Pack, Lite Plan and Power Plan are designed just for you. While the Lite Plan offers 15GB data and 7 days validity, with Power Plan you get 20GB data and 14 days validity. The Red & Black Pack offers roaming across 13 destinations. The Red Pack has a 7 day validity and comes with 4GB high speed Internet. You can use it across Thailand, Singapore, Indonesia, Hong Kong, Bangladesh, Cambodia, Myanmar and Sri Lanka. Tune Talk claims to offer the most affordable international roaming rates. Did you know? You can pick a data roaming pass to connect to the Internet in over 100 countries. To join Tune Talk, visit the website and submit application for a new SIM. If you need a smartphone device along with the number, you can even purchase one on the website. For those who prefer services at a store, locate a dealer nearest to you where you can subscribe to Tune Talk and get assistance.
Existing Tune Talk subscribers can login to their account on web or smartphone app to track the services, check credit balance, top up, purchase plan, self register or activate SIM. Additionally, you can set auto top-up on your number or select a top up plan from the list to recharge. Payment can be made using bank card or online banking. If you regularly use Tune Talk note that subscribers enjoy Tune Talk Big Points on every top up. The points can redeemed for validity, data or extra minutes. For more queries or complaints on payment, cancellation, refund, activation or others, reach the Tune Talk customer support.
