Contact Thorntons: Find below customer service details of Thorntons, including phone and email. Besides contact details, the page also offers a brief overview of the chocolate brand.
Head Office
Thorntons Ltd
889 Greenford Road,
Greenford UB6 0H
United States
Customer Service
Phone: 0345 121 1911
Phone: +44 1773 526 444
Email: [email protected]
About Thorntons
Thorntons is a chocolate company selling a wide range of confectionery products in the UK. Founded by Joseph William Thornton in 1911, Thorntons is presently owned and operated by Ferrero. It has its headquarters at Alfreton, England, and employs more than 3,100 people. Thorntons operates in close to 230 locations (excludes franchises). Use the Store Locator on the website to locate nearest Thorntons shop.
Besides brick and mortar stores, Thorntons also operates an ecommerce channel where customers can shop for a wide range of chocolates and gifts. The chocolate types found include milk, dark, white, chocolate truffles, fudge and special toffee. There are also chocolate hampers, chocolate gift-sets, chocolate bundles, birthday/wedding gifts and gifts for friends and families. You can even order a chocolate box with personalised message. Payment for purchases on Thorntons can be made using major credit cards. You can opt for standard or next day delivery. For more information or queries on payment, shipping, cancellation, or others, reach the Thorntons customer service.
Just consumed another box of Continental Chocolates and a bag of Special toffees, not at the same time of course. My wife and I usually indulge in a box every few weeks but the Continental are favourites . I did purchase a selection at Christmas which included the Coffee Creams which my wife does not share. So all in all you will realise we are Thorntons loyal logged on customers.
Good morning Thorntons, finally what a pleasure is to just try and discover your Toffee these days as your shops unfortunately seems to be closing almost right in front of my eyes, which is such a pity to see this happening and then trying desperately to find somewhere relyable to gain access to more yummy toffee.
Please advise if there is shop within this area of truro, Cornwall as many shops do not sell your produce and it seems the ones that I have located only sell chocolate? strange as I have always been of the impression your brand name was built on its wonderful selection of toffee. regards john ( have been a fan since childhood days)
My husband and I were in England for our 50th wedding anniversary, we saw a Thornton’s Advent calendar. We bought 2 and brought them back to the USA with us. The chocolates taste just like we were told they were, wonderful. The next time we get to England we hope to try some of your other products. thank you for making an older couple remember Christmas past
My daughter bought me a box of your Continental selection for Mother’s Day because she knows they’re my favourite. They are all absolutely gorgeous except for the apricot. Have you changed them? They certainly taste different. I used to go into the local Thornton’s and buy an apricot one while out shopping because they were so delicious. As I said, I’ve no complaints at all about the rest of the box.
I would like to congratulate Thornton’s on the amazing Christmas selection I purchased before last Christmas. I’m prompted to contact you as I have just opened the second box I bought after enjoying the new tastes in the first box.
I especially enjoyed the ‘ Winter fudge & the Sour Cherry Marzipan’.
I do hope this selection will be in the shops for many Christmas’s to come.
Congratulations Thornton’s.