Contact Goldcar Rental: Find below customer service details of Goldcar, Spain, including phone and email. Besides contact details, the page also offers a brief overview of the company. Reach the customer service below for support, complaints or feedback.
Head Office
Carretera de Valencia N332,
Km 115 San Juan de Alicante,
Alicante 03550 Spain
Customer Service
Phone: 902 119 726 (Spain)
Phone: 902 109 113 (Spain)
Phone: 199 151 151 (Italy)
Phone: +33 185 654 704 (France)
Email: [email protected]
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About Goldcar
Goldcar is a leading car rental company in Spain founded by brothers Juan and Pedro Alcaraz in 1985. The company has more than 80 offices, many at major airports and tourist destinations. The regions include Spain, Portugal, Italy, France, Malta, Andorra, Morocco, Greece, Croatia, Netherlands, Mexico and Romania. Goldcar has a fleet of more than 50,000 vehicles. It includes hatchbacks, sedan, SUVs and luxury cars.
You can rent a car right on the website inputting the destination and dates. Payment for reservation can be made using Visa or MasterCard. If you have an existing booking, you can login to your account any time to view or manage your reservation. Members of the Goldcar Club can earn and redeem points on all their booking. For more information or queries on locations, payment, refund, cancellation, or others, reach the Goldcar customer service.
Very bad experience with Goldcar Málaga Spain.
I had my own car rental insurance with Zürich insurance so I didn’t need an extra on the contract.
Than the clerk wrote down secretly all the extras and didn’t ask me anything. Put the bill under the damage rapport and asked for my credit card. I thought for blocking it for the normal period and all.
Ik the end, when I was home, I found out that I was F…… by that guy at Goldcar Malaga. What an idiot and why do people those things to each other? shame on you Goldcar… Never ever again with them. Just to get my 354 euro back in some way…
Having arrived from the Uk I proceeded to pick up my hire car, which I had already paid for online, to experience a obnoxious salesmen trying to sell me insurance.
Having told him that I have a yearly policy, he refused to let me have the car.
This was the first time I have every been refused a car.
Please be aware!
We arrived in Pisa on August 14, 2019. At 11.30pm we reach your car rental counter. In the sequencing system, I pulled a number and waited for it.
After fifteen minutes, I noticed that your colleague was not using a consecutive numbering system and asked me to call the “next customer” in one sentence.
Where the colleague stated, that he could not give us a car because we did not have a credit card, just a debit card.
Since our accommodation would have been 70 km away from Pisa, we had to book a taxi, which was a considerable surcharge for us.
Of course we were convinced that our colleague obviously canceled our reservation.
We were amazed to see you gathering and fulfilling the next day, your company has deducted the full amount of the car rental from my bank account.
In this situation, we consider the minimally benevolent procedure when the colleague cancels the booking.
We returned our rental car to Malaga last Thursday. Shortly afterwards my daughter realised that she had left her phone in the car. We contacted the office as soon as we could on Thursday to advise them of this. Firstly we were told that nothing had been handed in to the office. We asked them to recheck the car as we are certain that it has been left in there which they said they would do but that we also had to log the incident online which we did first thing on Friday morning. We have sent several emails, sent a Tweet on Twitter and made about a dozen calls and still we have no response. When we call the customer service number we get put on hold whilst they try to get in touch with the Malaga office and each time (after about 10-15 minutes on hold) we are told that no one in the Malaga office is picking up. Eventually on Saturday evening a lady in customer services managed to speak to the Malaga office and was told that the car was in a locked area and that the person who has the key would not be in until Monday. I have again tried to call this morning and again the Goldcar agent was unable to speak to anyone at Malaga. He assured me that he had called every possible number but that no-one picked up. This is very frustrating as the longer this goes on the less likely we are to get the phone back as the car will be re-hired. Also, we had friends passing through Malaga on Sunday who were going to collect the phone for us. We feel very disappointed as we could have reached a resolution of this if we had been able to speak to the Malaga office. We have used Goldcar on numerous occasions and feel very let down by their customer services or lack of it.
My Deposit has not been refunded as promised. I had a manual rental agreement because Goldcar’s system was down when I collected my car from Tenerife South Airport on 14th July. My manual payment was taken, NOT BLOCKED as it should have been, and has not yet been refunded, more three weeks after completion of the rental on 22nd July, despite the statement by the Return Agent at TFS that the block on my account would be removed within 24 hours. My credit card company confirm that the amount was transferred to Goldcar’s bank. Despite raising a claim with Goldcar Customer Services (online, as it is not possible to speak to Customer Services!!!), the only response I have had was an e-mail telling me that they tried to refund the money and were not successful. The promised e-mail link to re-supply my account details has not materialised despite several follow-up e-mails from me, so I am currently out of pocket by the cost of the fuel and excess deposits (over £1000) and nobody at Goldcar is giving any impression of having any interest or intention of expediting the return.
It is with regret that I am taking the time to write this post on my short vacation to Sicily. I need to bring to your immediate attention my deep concerns and grievances with Goldcar rental company. I booked through economy bookings website for a citroen4 picasso (or similar) Automatic drive on 24th July. (collection and drop off in Palermo.) Payment was made immediately and account debited with confirmation of car secured. Upon arrival in Palermo airport, we had a lengthy wait and finally spoke to the assistant who informed me that the car we had secured (compact or similar) was not available. I explained that I wanted and paid for this and he offered me a jeep . I explained my concerns driving around the island of Sicily I wanted a compact vehicle. He then successfully sold me additional insurance , stressing the damages that may occur driving a vehicle of that size around the island and through small towns. With no other options and time wasting I paid (despite me asking for a compact car and me being willing to wait until the following day, however I was again informed no such vehicle was available.) Yesterday, I observed through my online banking that there are 3 debits for this rental car, my initial booking with economy booking , second charge is the additional insurance and now there is a 3rd charge, which did not receive my authorization, thus rendering it as fraudulent and furthermore upon wasting further vacation time phoning your agents today , at Palermo Airport they informed me they did not know where this charge has come from. This leaves me financially at a loss and extreme
I have recently rented a car from Alicante airport. Everything about the GoldCar experience has been appalling. The rental operative at the desk insisted I pay extra insurance. I explained I booked through Ryan Air and they instructed me their insurance with full coverage meant no more was needed. The operative aggressively demanded a reserved payment which would be returned. I reluctantly agreed but when she received my debit car she refused to accept it stating it had to be a credit card. No money no keys she demanded. I reluctantly paid the excess insurance charge. There was no check on the car and no paperwork on it.
On return there was no check on the car.
I then had a further unspecified charge. There was no explanation.
This is clearly a scam operation designed to load charges on you. Six days has cost me over £350 even though I returned the car as received and full of fuel as per the contract.
A disgraceful experience and I will be warning people never to use this company and letting Ryan Air know of the terrible experience that has partly ruined my family holiday.
I have been charged 200 euro for damage which was on the car on collection at Alicante Airport, which was marked as such on the ‘x’ marks the spot drawing, however as there were more scratches and dents than x’s I took photos as backup. I have submitted these time & dated photo evidence taken at the collection, which match Goldcars photos of the damage they are professing is additional. This deduction of money is a fraudulent transaction and I intend to take it through the European Courts unless a full refund is received and case resolved in the next 3 days.
I rented with Goldcar in The Algarve in May 2018 paying separately for a full tank of fuel. The agreement was this would be refunded if the tank was full on return.
The tank was filled just before handing back; this was confirmed by the car rental assistant, and I had the receipt to confirm it too; the promise was the money would be returned in a few days.
It hasn’t been and attempts at communicating with Goldcar are fruitless.
My bank confirms the money has not been credited back to my account.
I rented a car via the Web through Rhodiumcar and paid both the car hire for 8 days and insurance with Zurich only to be told when I picked up the car that I had to pay another 404 Euros I was bullied into paying this and was told I could not drive away with a car unless I paid. The tyres on the car when i reached my destination were found to be in an in roadworthy state. I contacted you head off who went through a load of rubbish with them. This is a total rip off by your company I want my money refunded. This is a totally shoddy business you have ripped me off and looking at the reviews dozens of other people yo. You should be ashamed of yourselves.
I strongly advise against using Goldcar. I booked car hire from Madrid airport at the end of June. Whilst I had no issues with the car, pick up or drop off and wasnt told at the time anything to correspond with the €354 charge applied to my credit card weeks after. I have since logged a complaint online as you cannot speak to anybody directly and have been told I returned the car an hour late and thus they have charged €354. However I did not return the car late and have photographic evidence to prove it which I have since sent to Goldcar who are now ignoring me and not responding to my emails – over 2 weeks!!!
Worst car hire company, car rental was only €30 for 5 days so how they think they can charge €354 for a car that wasn’t even returned late is beyond me
If I could review zero stars I would…. The guy at the front desk (thin, bold, and angry) was extremely RUDE to say the least… ( we think his name is Stauros according to the contract!) We had an emergency where someone had broken the window of our car most likely to steal our belongings… anyways… we had full insurance and when we went to the office to explain, he literally kicked us out, tried to take our contract and keys away, yelled at us and not even let us explain!!! How crazy is that!?? When we said we just followed what road assistance said, he just answered saying that was not Goldcar office and we should just call back road assistance to follow up… When road assistance had told us already we should go to the office!! Anyways, they kicked us out, told us to go back to the airport which we did, and from there we called road assistance again, just to tell us to go back to the office and pick up the new car for us to leave. It was just a waste of time, a terrible experience and of course, the guy sent someone else to give us the keys of the new car. ZERO COSTUMER SERVICE!!! THE WORST EXPERIENCE!! NASTY CLERK!! (Oh!! And by the way, when we asked to talk to the manager he said he was the manager but he wasn’t. We learned later the manager was on vacation!!) I cannot imagine what would’ve happened had we not contacted road assistance!! I would NEVER recommend nor rent from them again. WORST SERVICE EVER.
Hello. I have rented a car drom portugal Airport and after 3rd day when i returned they told me that i have scratched the car and it was not my fault the guy who dileverd me the car did not checked and marked the scratches. Iwas i hurry and i take the key and went off. But they gice me the damage information papers and told me to contact on counter but the girl on the counter told me every thing is registerd but one scratche on bumper was not and its my fault. I tried to explain bit in vain. After some days the goldcar charged me 315euros with out giving me any information not a bill of repair nothing. I tried to recover my money but no one gives me response. Its bloody scam fucking Goldcar. Its fraud car. The are the hockers who steal the money. For Godsake for one scratch 315 euro.
I have rented a car from Edinburgh Airport to Heathrow. The customer services at both places were excellent. Very kind and helpful.
I later received an opinion survey which I completed but when I clicked to send it, nothing happened. It appeared that it was not working so I had wasted my time completing the form. The survey form was the only annoying fault in an otherwise excellent service.
Hi,
I would like to rent a 7 seater (VW Touran) from 6th of July till 20th of July 2019. To collect from Reus Airport and also to return it there. According to your website there’s no car available? When I select the 7th instead of the 6th of July there are 3 option for ~380 euro. Can you please check and respond if indeed there are no 7 seaters available at requested date. Thx.
What is the charge of €300 on my card taken by Goldcar on 21.12.18 following the return of hire car from Murcia airport. Contract no 15198322 client no 11772445? I have not had any correspondence with regards to taking this money and would therefore like it reimbursed back to me with immediate effect!
On returning our rental car to Alicante Airport, within a few hours I received an email informing me that I was to be charged 30 euro’s for special cleaning too the 2 front foot well mats, I couldn’t believe what they were charging for they are foot well mats and are going to get dirty, If I had spilt something and stained the the interior I could understand the the need for special cleaning. I complained to say I was disgusted in the charges and wanted a Refund of 30 euro’s but they refused, but for my trouble in complaining Goldcar took another 30 euro’s from my card, I have contacted them again about the second 30 euro’s taken from my credit card but no one has been bothered to get back to me. seems like now they have got my card details they can hit it as and when they like!
I have used Goldcar for many years without any problems.This time I hired a car from Alicante airport on the 4th of Sept,before you just picked a ticket and waited,this time you have an option .1 ,have you a booking 2, have you a booking with Goldcar or Rhodium,3 whichever you choose do you want fast track.When our number came up the lady took all our details then wanted to charge us another €35 when we enquired why she said it was for fast track,we refused and waited for our turn.After going through it all again the lady said would we like to upgrade to another model for €6 extra per day.We refused and so got our paper work only to find that there were 33 crosses on the car where the damages were .We queried this after another wait and we were treated with a blank stare and utter contempt with the attitude take it or leave it.We had to inspect the car when we picked it up and found even more scratches ,we went to the office and the staff there were equally as rude as those at the desk in the airport.I will never use Goldcar again .
The company Goldcar has withdrawn UNLAWFULLY an amount of 520 euro fro my account using my credit card. I have asked the compay for the return of this’stolen’ money and if that is not done I will have to take legal steps and more overstart to blame publicly the company Goldcar Rhodium in Spain.
Goldcar has the worst customer service ever! You don’t even find an email adress to contact them. I’ve experienced the same issues as above mentionned. The don’t block the guarantee amount, they just take it! Unbelievable!! Besides their pricing is not transparant at all.
Still waiting at Goldcar to contact me!
Very unhappy!!
Hello Goldcar,
I have reported an incident on your website 1809892 on the 15/10, no one has replied to this as yet. I believe that I was charged for damage which I didn’t do – fraudulent. As yet I have not had a check-in report for returning the car only an invoice which seems to claim for a pre-exciting scratch. Payment was taken immediately from credit card. Please can you get back to me asap!
Dear Sirs,
I hired a car through Gold car from 17th Aug until 27th in Thessaloniki near the airport and was informed by Tom one of your employee once the car was returned that my deposit would be refunded to my credit card. Disappointingly, more than 2 months on I still have not received any money secured upon renting the car.
The service we have received from Gold Car in Thessaloniki to date has been poor. We were informed that we won’t be charge anything except the deposit a total of £186.89 and on return we will receive full refund of this deposit, as we had used Gold car in the past. However, when we returned we were told that only a partial refund would be given because we bought an insurance. So far, no money has been paid back and the Gold car representative Tom had sold us insurance without informing us about it.
Kind regards,
Artur from London
Worst customer experience I have EVER experienced! I made a booking less than an hour ago with Goldcar for a car I needed for tomorrow. AFTER I booked the car, it was stated in an email sent to me that I couldn’t collect the car unless I had a credit card that I could put GBP 1,100. So I called to find out more about this, you have to dial 1 for English, which I did, I was then put through a woman who spoke perfect English. However, she told me she was on the German team and told me to call back, I explained it was an emergency as I was collecting the car in just over 12 hrs. She spoke over, told me to call again later, I said politely, “okay and if I get put through to the German team again?” She said “call again later, you have to call again.” I asked her for her name and she refused to give it and HUNG UP. I will never book with GoldCar ever again. Car hire is stressful enough as it is, let alone having customer service agents that are just out right shocking and embarrassing. Do I think this review will be followed up with. Probably not.
DO NOT USE GOLD CAR. THEY ARE CROOKS AND WILL CHARGE YOU EXTRA FOR INSURANCE EVEN IF YOU SUPPLY YOUR OWN.
In my case they charged me an extra €230 for insurance I did not want or need as I had obtained my own insurance before traveling. The desk would not release the car prior to me paying over this extra fee. After arriving late on my flight and having to get to the rented apartment this left me with no choice but to pay the extra money or be stuck and no refund on booking.
I would like a receipt for charges made to my credit card by Goldcar for a punctured tyre and something else. How do I get an itemised receipt for the insurance. I hired a car from Florence on 13/8/18 client no 4904990
2 debits are on my cc one for 180 euro and another for £50.99? who can I contact for an invoice and explanation?
I hired a car in Florence and had a puncture. I have been charged 180 euros for the new tyre and £50.99 for I don’t know what- GALLARATE ITA? I would like to have an itemised receipt for these charges as I have to claim them through my insurance.My rental agreement is 4904990 and the car was picked up in Florence on 13/8/18
I returned my hire car in the 15th July and was told money would be refunded to my account after the car had been checked and this money would be the remaining fuel. I had already paid for a full tank. On looking at my bank statement you have taken out another 39.96 euros. This should have been credited. I’ve tried many times to phone but it is always engaged. I would expect this amount to be recredited to my account within the week otherwise I will contact the bank to recover this amount. I shall not be using you again!
To the head of the company Goldcar Rhodium
Dear Mr. Director!
I ask you to help me in solving this very unpleasant situation. I rented a car from Rhodium company from 05/06/18 to 20/06/18. I had to get a car at the airport in Pisa. Upon arrival at the GoldCar Rhodium counter, the company employee asked me to give him a bank card to block the deposit for the car. I fully paid the rent in Moscow. With me on my stay in Pisa I had two bank cards. One debit, another credit. I gave a debit card. The employee said that Rhodium debit does not accept. I gave the second credit. He said that she is also a debit! Although it is written in large letters in a CREDIT. And it has borrowed money from the bank. But taking advantage of the fact that I do not speak Italian and speak poor English, RHODIUM employee convinced me that I’m wrong and I can give the car only if I buy your SuperRelaxCover super insurance for 299.95 Euro. I had to buy it, because the car was necessary. After I paid this insurance, a company employee asked me for a card again, to block the deposit for gasoline. I gave him my first, DEBIT card. And he quietly blocked 129 euros on it! Miracles, is not it? Arriving at the hotel, I called my bank and they told me that my second card is CREDIT and there are no restrictions on blocking funds. I travel a lot around the world and often use the services of rental companies. And this is the first such case. What a respected European country in Italy, so brazenly deceived people. I ask you to return to me the money (299.95 euros) for this dishonestly sold insurance. Otherwise, I will be forced to post information about this mean trickery in all the famous social networks.
I’m traveling to reus on the 19th June and looking to rent a car however my flight tickets and passport are still in my maiden name and my driving licence is in my married name. Would this be a problem and what other documents can I porvide to ensure car rental.
Do not rent from Goldcar. They will rip you off and have terrible customer service. I rented I’n Malaga, Spain. Chose not to but their insurance and now that my vacation is over and I am back in USA – there are two unauthorized charges on my credit card as well as a $200 overcharge of the rental! Never again will I rent from this crooked company.
Hello!
On April 20, 2018 at 14.25 (GMT) I booked a car on your website (www.goldcar.es).
(From 15-sep-2018 to 28-sep-2015, from Mallorca airport, CC group +Premium pack, +Mega Relax cover, +Express Check-in)
However, I did not receive any reservation number, no other information. Nevertheless, the funds were debited from my bank card. (391,45€)
I would like to receive these funds back. How can i do this?
Thank you.
Best regards,
Sergey Salin.
I plan to rent a car for Nice airport from 13.06.2018 to 27.06.2018. Travel is planned for Italy, France, Monaco. Is it necessary to pay extra insurance if you plan to take out Super Relax Cover insurance?
I have made a booking for May, l am a gold car member. After making my booking and taking premium insurance and super relax and mega relax thought this would cover everything. I was shocked to see after l made the booking l noticed the premium office fee, with my booking this would mean l would have to pay an extra €29.00.
I have never seen this before and have checked with over companies who have pick up offices next to yours and don’t charge this fee. I hire cars from you regularly, this additional charges makes me wonder whether l should cancel my booking and hire from another company.
I hope you can help me with this problem.