Telecommunications

Contact of Telkom Customer Service in South Africa

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Contact Telkom: Find below customer service details of Telkom in South Africa, including phone and address. You can reach the below contact for queries on new Telkom mobile connections, billing or cancellation, internet plans, prepaid  subscriptions, or other questions. Besides contact details, the page also offers links and information on Telkom products.

Telkom Head Office
Telkom Towers North,
152 Proes Street, Pretoria
Gauteng, South Africa
Phone: +27 12 311 5750

Telkom Customer Service
Phone: dial 10210 or 0800 11 5357
Phone: 10217 (business customers)
Phone: +27 12 678 5580 (complaints)
Phone: 0800 124 000 (report fraud)
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Telkom Direct Store
Click here to locate a Telkom Direct store nearest to your street. You can visit a local store to subscribe to new services or to pay your past or current bills.

View / Pay Bill
Click here to view or pay your Telkom bills online. You must register before accessing this service. Payments can be made by major credit cards, or through debit order, ATMs, at bank, Telkom Direct Shop, and at any post office.

About Telkom
telkom-safricaTelkom was founded in the year 1991. It is a leading telecommunications company in South Africa providing voice, data, broadband and internet services. Telkom operates in over 32 African countries, including Ghana, Kenya, Namibia, Nigeria and Tanzania. The fixed-line segment is Telkom’s largest business. Telkom’s South African subsidiaries include Trudon and Swiftnet. The government of South Africa owns about 40% of Telkom.

Telkom offers voice, data, mobile, hosting and broadband services. For fixed line rental, Telkom has plans such as Direct-A-Call, Fixed Line Look Alike (FLLA), ISDN and MyRing. For calling plans there is doChat, HomeFree, Phone Cards, Silver Line Packages, SpeedCall, Surf AnyTime, Telkom CLOSER and WorldCall. The basic devices through which the services are rendered are Apollo S121, Easitouch 200, G-TEL 100, Tanzanite 110, VTECH SD50, Azurite D16T, Colombo Twin, Motorola C601, Ultimate Slim D105 and more.

For prepaid and postpaid connections, there is 8ta. Visit 8ta.com for more details. For broadband there is ADSL, WiMAX, Dial-Up, GPRS or 3G plans. Telkom Internet has merged with ‘do Broadband’ to provide fast and easy access to internet services. Plans include do Internet Bundles, Telkom Internet AllAccess Capped Plans and AllAccess Uncapped Plans.

All posts are published by our dedicated team of writers who curate, gather and produce relevant content for public. Leave a feedback or report inaccurate information using the Comments form below.

109 Comments

  1. I’ve been treated badly by customer service I paid every month my contract on time and they debited after they told me to pay it manually so they owed me a I just had to pay the difference the following month and I did and a few days later they switched my fone off an say I’m in arrears. How can I be when they owed me.

  2. Nthabiseng Reply

    No matter how happy or sad i get, I’ll never associate myself with telkom ever in my life and I’ll never encourage or advise anyone to part with telkom. It’s truly nothing but the most frustrating company I’ve came across. The only thing they are good at is penalties, they penalize people within a minute but fail to give back the service they deserve. I’m sick and tired of trying to get hold of their consultants without success, even if I get one i never get my problems solved and I’m always penalized for things I don’t even understand how they came to their conclusion.

  3. Telekom is the worst. I’ve been bounced from consultant to consultant and when I’m not I get an automated referral to a WhatsApp link that serves no service to the query I have. Consultants don’t seem to know which department is what and they always aren’t able to transfer you so what must happen? I’m so disappointed with Telekom. My contract with them end in a couple of days and I’m meant to get a refund on my overpaid balance and no help given. I will never refer anyone to use Telekom.

  4. I have requested a technician to come to my house to assist with slow internet speed. I was told last week that the turnaround time for the technician to call me is 3 day, to this day I haven’t received any call from you. I am definitely canceling my contract with you come end of term as I am paying for mediocrity

  5. Last year in June / July I have opened a contract for LTE Wi-Fi plus Telokom offered a package deal whereby they added a Flat screen TV . The consultant at the branch in N1 City CapeTown informed me that the TV would take approximately two to three days to arrive. The distributor is Digital Planet. The Wi Fi was connected. I waited for Telkom to respond to when the TV will be couriered to my address. I phoned digital Planet when the TV will arrive. The manager Mr Kevin Van Wyk informed me that they had no stock on hand and would take some time to get new stock. I told him to cancel the TV order and that I would only pay for the Wi Fi which I did. Telkom sent me a bill the next month and billed me for the Wi Fo and the device(TV)
    I sent numerous emails to Telkom to inform them that I cancelled the TV order. The next month I received an invoice from telkom stating that I owed R16100. I am very dissatisfied on the way Telkom is dealing with their customers. They never return or respond to their emails. I have become so frustrated because Telkom will deduct randomly R8500 and then R5800 out of my account. I have other Bill’s also to pay.

  6. Basil Bafana Reply

    have given up.

    In January 2021 i received  a call from telkom that a query i made in 2020 ( February) where i had requested for a transfer/relocation of fixed line and adsl to a new residence.My request had been ignored for a year and i naively/loyally continued to allow Telkom to bill me for services i was not enjoying or not using. The paid services as per telkom were reversed reversed back into my account.I requested a statement but have not received it.

    In doing all this my request for transfer or relocation of line has not been finalised..i have in numerous occasions tried to be proactive and make folllow ups without success but more of disconnected and inconsistent responses from the telkom sales staff.

    The following has been my heartbreaking experience (in no order):

    1.was advised that Order number or case number had been cancelled as there was no infrastructural equipment at my new materials..This is untrue as the previous owner of the house had telkom running and adsl. The owner is currently experiencing the same challenges like me
    2. Was told then again that the cancellation was a system error.
    3. Was told that my case has been escalated as my new residence has not been verified
    4. Was told that the team leader for verification is on leave hence the delay..
    5. Everytime i call i receive a different feedback that reverses any purported progress

    I am just tired.looking at cancellation

  7. Ziyanda Klaas Reply

    I had a contract phone from June 2018 lost it in September 2018, i did not cancel the contract immediately my fault, so I had an outstanding balance.

    On 28 December 2020 I called number 081180 I spoke to a consultant explaining the situation and ask for the balance so I could close the contract , they gave me the below balance, I paid it off the same day see attached proof of payment, I recently realized that the account was still open so I called in today 21 January 2021, the consultant told me there is a balance of R87??? I asked why because I was told to pay off the R2090.40 which I did. none of your consultants told that I have to go on a website and close off the account because apparently the R87 is for the month of January , this is new to me because I thought I was done with this last year already..the cancellation was done only today..why? I’m still waiting for the invoice i was told will emailed today..I hope it has a 0.00 balance on it because I can’t be charged for incompetence.. please fix this as soon as possible I want telkom off my credit score..remove that R87 from my name I know nothing of it..
    I do not have access to a telkom account, never have. don’t tell me log into anything please.

    I don’t know the number the number of the lost phone.

    Case number 56276184

  8. I am really sick of Telkom people stuffing around our unit in a gated complex. They have dug up our garden, they never cleaned up after themselves, they damaged our plants (of course, who cares what all that costs), put put ugly cables on our outside walls and never bothered to ask if we actually want any of that. We don’t use Telkom, we cancelled our contract and don’t want their services for Internet or anything else, but they still bring their fibre to our house. They walk all over my plants, like as if there are no steps. Is there ever going to be an end to those people in my space?

  9. I am so fed up with Telkom, we have been trying for two months to get our account sorted out, after it was upgraded without our consent, which in my book is fraud. Every time you call you get passed from pillar to post and not one person seems to be able to assist you, only empty promises that the matter will be escalated to a supervisor, whom you are not able to speak to, because they are working from home.

    The service WiFi and landline was disconnected yesterday, as they expect me to pay for the fraud that was committed by one of their employees. I do not understand how I must pay for something I did not consent to in the first place. When you ask for email or contact details for a manager or senior person, that too is brushed off and you get told they are not allowed to share such information.

    • Johan, I fully agree with you. Telkom service is so so bad. I’m waiting on a refund for a device I returned within the cooling off period. It’s been a month already, and every time I need to call in and get told the same thing. I’m sick and tired of this bad service we getting from them. And there’s no alternative mail or contact person to escalate the matter too.

      But I want my money back!!!

  10. Riad Isaacs Reply

    I called Telkom in October to cancel my ADSL contract that had completed the 2 year period. I had Fibre installed in October via MWEB. However I received an invoice in November again, which I paid to ensure the contract is ended. Then to my total disgust I received an invoice in December again. I called and this time I took down the cancellation order number. However in January 2021 I received another invoice stating I owe Telkom.

  11. Hlayiso Joy Vuma Reply

    Good day I have been calling Telkom from October regarding the billing on the cancelled contract , they billed me NOVEMBER r and December , I called in for refund on the 21OF DEC and I spoke to Delisile which she promised that she will communicate with me regarding the refund and she even send the confirmation of the cancellation, she didn’t call to provide feedback she said it sent to the manager but no response they keep billing me, I spoke to Pulane after speaking to Delisile she escalated but still billed again and penalized for reversing the debit since they didn’t refund me. I called in today which is the 01/05/2020 spoke to Fikile requesting the paid up letter and cancellation letters she said i will get feedback before 12 but still it’s now 4:15 no call. I call again I spoke to a programmed consultant Princess WHO WILL TELL ME ABOUT THE PROCESS OF TELKOM THOUGH SHE SEE THAT THIS IS NOT MY FIRST CALL and it’s not assistance . she said its escalated to Granny and this granny is not contacting nor doing anything about the billing. my risk profile is ruined , my credit risk is ruined all because of the contract that i never missed any premiums until the agreed time. please rectify and please train Princess that it’s not a problem to sometimes forget the book cause she sound like a robot , sometimes you must try to think on ways to assist if the process that YOU follow don’t assist your customers. Herrison Malonga PLEASE CHECK IF YOU TEAMLEADERS DO CONTACT CLIENT CAUSE SINCE OCTOBER HAVING THE SAME QUERY WHICH ALL CONSULTANT THAT I SPOKE TO CONFIRM THAT I SUPPOSE NOT TO BE DEBITED AND WILL GET REFUND BUT no HELP. I wanted to upgrade and a consultant from sales team promise to call and never called. so it seems like its Telkom values to avoid client and you never prioritize your client. I no longer want the upgrade. I ported my number from Vodacom to Telkom and this kind of service makes me think that I took a wrong decision I will never advise a person to take a contract with Telkom

  12. Telkom and Openserve has done it again!! My ADSL line has been down for over a week now and after logging a call and following almost daily, no response whatsoever. All you hear from the call center that the call is being attended to, and the issue is with the service centre for diagnostics and if required they will send out field technicians to attend to this fault. Now either we have under skilled resources to address the issue remotely or onsite. Unless they simply dont care a damn of their customers. The area outage has been going on intermittently for months with each time taking more than 3 days to resolve. Simple maths calculates this to Telkom is financially benefiting lots from its customers without providing service and reimbur*****ts. The question is why must one complete a tedious claim form which GOD knows how long this will take to be reimbursed, notwithstanding the current pathetic service they continouosly deliver to its loyal customers. Telkom and Openserve needs to seriously jack up their service as not all good last forever. Their blatant disregard to respond to customers is having a significant impact on this crippling economy where reliance on the infrastructure they sold cannot have access to remote internet access for operations.Despite the number of complaints and poor ratings, withbtheir image being threatened,they just have total disregard. I have escalated this matter twice already, even their management have no sense of comittement, probably skills as well to feedback to its customers whom contribute to their salaries. This is highly frustrating when we have our comittements to perform tasks to keep employed and Telkom and Openserve does not play their rightful and significant role to provide basic service in this industry. We have to constantly procure data in order to keep relevant to our employer. This not forgetting the cellphone calls used to follow up to log a call and followup with their service centre with waiting time to speak to an agent calculating to over 5 minutes. In the same instance, they take up your time to market their products. This is unbelievable that they can’t service existing products and services yet wanting to sell new and more of this.

  13. I am very disappointed at the service levels from Telkom. I reported a fault on my ADSL Line, a week ago and to date, the only response I get is we are waiting for a technician.
    Today I was told take the device to your nearest Telkom service centre and the technician reset the device, new username and password and I was told all is in order.
    I get home and nothing is working. So I ask what should I do? the only response from Telkom is they will escalate the problem. You will get an SMS. Every time I call regarding this and if I speak to an agent longer than 5 minutes the call gets cut and please remember the agent is not allowed to call you back, even though you get asked 500 security questions…I am so over this bad service, and I truly hope that someone from TOP MANAGEMENT of Telkom pays attention to exactly what is really happening.
    Either employ more people to be able to assist with the jobs or employ people who can do the jobs…Telkom needs to decide…Cutting costs for what reason, to show a profit to a company that is falling right under its nose….you cannot butter your bread both sides and think you solved the problem……

  14. I’m not that person who complains but this time am sick and tired of Telkom,everything started when it was the end of contract,someone called me for upgrade,I didn’t get what they promised but they took my money tried several times to call never got help,than I decided to reverse the debit orders thinking they will call but they never called instead they handed my acc to NuDebt trust,I decided to pay that money because I didn’t want to be black listed,still with NuDebt am having problems,it doesn’t reflect that I payed on 16 October 2020,than Telkom have deducted more this month am confused now I’m thinking to report to Hellopeter maybe I’ll get help

  15. I am so fed up with telkom service, it’s almost a year and a half trying to cancel the contract i had with Telekom after i have fully made it on my 24 months contract. I got a call from telkom call center for my contract renewal, with all the promises that that i will get exactly benefit as before the only difference will be the new device, all my installment will be the same. Guess what, a month went by not noticing that benefits were not the same. Mind you i was almost done with my 24 months contract. Tried calling telkom querying about the matter, got no response. Went to one of telkom breaches, i was asked why did i took the phone over the call center. They told me to call telkom billing that where i was told i have to pay contract cancelation bill of R1765 if im am not mistaken. Mind you, i was only paying R179 a month for that contract. Couldn’t believe it, i was only left with 1 month or 2 to pay off my contract. How on earth was i supposed to such money. Kept calling telkom billing for some clarity n no one attended my matter. Went back and forth Telekom breach and telkom billing no help i got except for case numbers that i added up not knowing where are. At the moment i am sitting with a bill of R3540 and on credit bills. My name has been banned on credit. The funny thing is when i pay this money the next month you will receive another statement stating you owe Telekom more that what you paid. I have been a good customer there, had two contract, one for myself and one for my mom. Paying very well up until i received that call from telkom center. For anyone out there who still think that call center is more convenient, saves time. Let me warn you not with telkom. I will advise you to go direct to telkom store.

  16. Jackie Botha Reply

    Our phone just died and the internet went off on the the 01/12/2020 I report this on line got a case no 55642788 the technician came out to my home on the 03/12/2020 and tested everything eventually he realize that the wire down the road were stolen he said he will go and report it at the SAPS .and by the weekend they will came and fix it. Well the weekend has came and gone and nothing were repaired. I phoned the Monday on the 07/12 to ask what were going on Nanidba told me they are still busy I phoned on Tuesday 08/12 and they promise me that the technician will phone me.
    Well I phoned this morning 10/12 and I were told that the case were resolved by the technician well my problem are not solved so and the end off the day I had to get a new case no 55798978 I need my phone and internet to be fixed it is unacceptable for what are happening at the moment. Please get my line fixed .

    • If you phone the call centre,most are uneducated or lazy to assist you by just convincing you they there for you.During Lockdown Covid19 they steal the phone lines. During this period theres no answer at the call center. When the Lockdown eases, I when in.Paid outstanding bill in full.Recieved a letter from Khosi for delisting on 8 October 2020. Until to date on 22 December 2020 Telkom and its staff never email the letter to all the credit bureau’s, because I phone them and I’m still been blacklisted by Telkom

  17. I am so fed up of the service. I used to have ADSL which was changed to wireless LTE. It is an 10mb uncapped unlimited account which is quite expensive. Used to work well. Last month service was down and I called 10210 and was informed my service has been throttled to 2 mb as I have used too much data. On an uncapped line I am now being capped? They claim I used upto 28gb data every day. With a household of 4 tb is impossible. No argument helped. But service is totally unreliable and is more off than on, never mind 2 mb. I kept calling 10210 and logged a fault. Everytime the consultant have me reset, push buttons and other drama. System would come on for 10 min and go off again. Everytime I log a fault I get an SMS a day later to say fault has been resolved. But I still have no internet. Then I phone again. I even asked to speak to a supervisor but was informed it is not possible because they now work from home. Nobody seems interested to help. But they happily accept my almost R800 every month. I even asked to cancel my service but was informed I cannot because my contract has another year to go. I did not request to move from ADSL to LTE so why did contract restart?

  18. Good Day. I called Telkom on the 9th of November to lodge a relocation order as I was moving. After that I called every week to follow up to no feedback provided. Eventually received a call last week from a Telkom agent who advised that someone from Vumatel will contact me. Yesterday I received a call from a lady advising that my internet is active at the new property and all I need to do is plug in the router. When I did that there was no internet at all and my LAN cable is not working. I have called Telkom and vumatel so many times today that I’m so tired of calling for some service. All i need is for my internet to work. Why is this so difficult. Please can someone help

  19. Nombuyiselo Reply

    I am a huge fan of Telekom I have been happy for more than 4yrs now until my daughter was robbed an iPhone which was a year old I reported it and it was blocked then I spoke to one of the consultants at a Telekom outlet to ask what I can do because I still had a year of paying for something I don’t have, she advised that I take an early upgrade and I will pay less on the lost fone if I took a cheaper fone which sounded not too bad because I had financial problems because of the lock down the 1st month the amount was fine there was not much difference than what I was paying before, the following month instead of paying R735 I was paying I was now paying R985 which I can’t afford, I feel I was advised incorrectly because she was looking for a sale I thought Telekom consultants were trained better but she has tarnished telkoms name to me I have lost the trust I have with Telekom.

  20. For weeks I tried to cancel my landline (ADSL) line. My WiFi was cancelled end October but my line is still available. I do not even has an instrument. I only used this line for WiFi. Telkom personel seemed not to be interested to help me. They phoned me back twice, after I asked them to answer me by email . But they keep on phoning me. We have trouble with cellular phoning here. I have to cancel my ADSL line before 1st of December. I stopped my dt order at my bank, I hope that Telkom will contact me when they do not receive their money. I sent emails to all the departments but not a word from Telkom

  21. Thandeka Ndwandwe Reply

    I was contacted my mondo agency works together with telkom they offer me a simcard data of 10megabit that i will be paying 100 per month .i hv asked them that is possible that i can get this data benefit to my current number as i was already using telkom she said yes but i will hv to go to the nearest telkom shop fine my simcard was dilivered and i went to three river telkom requested them to transfer benefit to my old number ok they did it and than i went home problem come when my number was jot working for three days i was not available so i went back on the three day explain that my number is not working they call head office and they said they dont kne how long does the cancelling of the number take place i was son furious bcouse im using my phone at work to communicate so in lost for three days .i hv asked day to cancel theaur contract and give back my number i cant leave live without communication without my number they give back my number hoping that cancellation has done .monthend they debit money i was keep on reversing becouse i thought they cancel it and i was not getting any data from them so i never use any data from them so i cant pay for nothing i went to debt of 707.28 i paid it and missed type the refnumber i went o shop and ask help to cancel that contract again they fail me till today they keep on taking my money and i dont getany data thamey just wonna put people on credit berrie for nothing poor service i hate telkom alot .they debit money with out giving you any data and they dont knw how to handle complain

  22. I was contacted by a TELKOM person and advised that as the overhead lines in our area were to be removed, the ADSL internet service supplied to me would be discontinued. A wireless (LTE) alternative was offered which I agreed to on condition that not more than 20GB per month would be supplied in order to fit into my personal cost budget.
    This arrangement worked for approximately 4 months and my service was suspended in the last 2 months of this time. TELKOM confirmed that I had used up my 20GB before the month-end and I purchased a top-up of R99 in the second month.
    I was then confronted with a bill of R1600 the following month which I reluctantly paid in order to continue the service. The following moths this charge increased and I am now told that I owe TELKOM over R6500.
    I have not used anything like this amount of data which I told them I didn’t want in the first place.
    Dispite a number of telephone calls I have not been able to talk to anyone in TELKOM who has the authority to give a sensibile response. The continual answer is that the matter would be “escalated” .
    I have now transferred he who issue to ICASA by way of a dispute.
    I am now in the process of cancelling all contact with TELKOM and cannot wait to get away from this bankrupt organisation.

  23. Edward Hill Reply

    I purchased a Telkom LTE package more than a month ago. At that time I requested to cancel my Telkom ADSL. The cancellation date was to be 30 days hence ie 13/09/20. On checking, the ADSL service has not been cancelled. So I presume I am expected to pay for both LTE and ADSL!! I have tried 10210/ Telkom shops/ various emails to Telkom but no-one seems interested or cares. Telkom must change its attitude towards customers or risk the same fate as SOE’s.
    I should have taken the advice of my peers and avoided Telkom due to their poor service.

  24. Estelle Kleinhans Reply

    I have never been one to turn to complaints department but today I am so disgusted and disappointed by the service received that I need bring this to your attention.. I entered into the Huawei wifi deal at the end of February. Absolutely everything was taken care of in store and I was most impressed with the service received. I managed to use the wifi for the fist couple of months but for the last three months, the lights came on and then immediately the one turned red and stayed red. At first I thought somehow the data was finished. Left until the 1st of the following month to check again only to find problem still exist. Today I took the unit to the Telkom Store in The Grove Shopping Mall in Equestria, Pretoria. The worst service ever received with an attitude that I cannot even begin to explain. I explained what was happening to the consultant. She opened up the unit and immediately accused me of changing the sim card. I tried to tell her that it is only me and my husband in our house and that the sim is the way it was installed inside their shop. I was told immediately, impossible. Thus leaving me or my husband as the ones who changed it. I once again said that this was the way it was installed in the shop and that neither me nor my husband has touched the unit. Why on earth would I take it back if I had tampered with the unit? Didn’t ask the question but came up in my mind. My husband who heard that I was being accused, NOT ASKED, came closer to the counter just to say that he doesn’t even use the wifi and that we didn’t change anything. He was just trying to support me. The next moment the lady behind the counter instructed him to stay away and to take a seat. He said that he is just at the counter in support of his wife who is being accused of changing a sim card whilst we have never opened up the unit since purchased on the last day of February 2020. The next moment she speaks in her language to call a male staff member asking him to help my husband to leave the shop. The aggressive way we were treated is still fresh in my mind. My husband told the male staff member not to touch him to which the staff member responded, ‘are you threatening me’. Obviously not a threat but a fact. My husband left then left the shop. My sim card was fitted into the blue sim holder that fits around the sim, I was asked to check if I can connect and the unit now is working. All this fuss about a sim not properly fitted and which obviously manage to came loose so no proper contact was made. This is our last contract with Telkom as well as our last visit to Telkom the Grove. The attitude in this country stinks and as a pensioner, I have to live my life here. I will never ever recommend Telkom again to family and friends.

  25. Thembi Mlangeni Reply

    I phoned Telkom several times to close my landline number talking to more than 5 people over the phone. I have been to your 2 branches twice Southgate and Maponya Mall to be told that your systems are down. I was quoted the total amount that I owe which I paid and phoned you using my cell number and today you have audacity to come & bill me again for this landline 011 933 1575. Your 2 consultants sent your department 2 emails to immediately close this account.

    Worse part is that I last used the phone in March since it was faulty and I called you to report it without any help. Your consultant also confirmed that and advised that investigation will be done and reimbursement done. Please retrieve all my calls that I made to you all this time requesting you to close this landline. I used my cellphone which I paid for. My cell number is 083 365 6569 which I used to call you.

    The last straw was when I called and one of your consultants answered the call only to tell me that she cannot help me because she has not signed in and could not transfer me either.

    Your statement which I received for the 1st time since I had this phone does not have your contact email. How is that convenient for a Big company like yours. Does the CEO know about this?

  26. Anthony Martin Reply

    We as older citizens are suffering badly due to incompetent service delivery from Telkom. The company is only 29 yrs old, and yet the older Post Office service was better in all the divisions it covered. Our line was running for 2 days only. I have an adsl backup on my line for internet, pay the service every month, but has no access to the service. I am just as fed up as any one else paying for services that cant be sourced due to incompetent infrastructure. Telkom SA has failed, and I know that the time has arrived for the Minister of Telecoms to shut it down. Send out tenders to international companies revamp and put up a sustainable Telecoms grid that will keep us connected locally and overseas.

  27. Good day. I have been trying to change my debit order info for the past two weeks. There seem ample areas to get new contracts and business, but almost nothing to do enquiry on current accounts. Can one of your consultants please contact me to rectify this matter.
    CH Viljoen

  28. Telkom is seriously becoming the worst service provider, i will never ever recommend it to anyone. I tried to call their call center today but never went through.

  29. Your uplifting of the suspended WiFi line leaves much to be desired after one has paid up the account. It takes forever for it to come back. Please improve your system. It’s too outdated. Benchmark from MultiChoice in terms of the automatic uplifting of suspension of services.

  30. I bought airtime for R60.00 on the 12 of August 2020, then after I tried to buy a Mo’nice data of I received a sms confirming that my airtime was deducted for purchasing a 4G mo’nice data. But the data I bought was never allocated to me.

    I called the call center to try and solve the error, and the first lady I spoke to was NOLWAZI SIBIYA. She promised me that my query will be solved in the next 2 to 24 hour turn around time, of which I waited 48 hours to call again. Following day on the 13th August 2020, I spoke to SISANDA MAKHUBALO who advised me that the query was escalated and she will do a follow up with her Team Leader “NOMANDLA” and I will receive feedback in the next 48 hours but I was never been contacted or sent any communication regarding my complain. On the 15th of August 2020 I called again and spoke to an agent named VUYOLWETHU MATHE who advised me the very same thing I was told by SISANDA & she promised me that she will take it up with NOLWAZI and her team leader which I was told that its NOMANDLA again. My query was never solved still. On the 17th of August 2020 I spoke to BABALWA who told me that she will send them an email to find out on my query and she will get back to me as soon as they respond, still there was no respond on that.
    Today I spoke to Evelyn who placed me on hold for 24 minutes until the call got cut of & I tried to call again and there was a lady who I didn’t catch her name but she was very rude and didn’t want to listen or give me time to speak. I was very irate by the services I did receive from TELKOM, I’m a very loyal and friendly customer to them but the service was very bad.

    My query has not been solved up to today & my R60.00 is gone now

  31. Please can someone with some knowledge of how accounts work and a pleasant disposition, contract me regarding Telkom’s inability to send accounts every month and then cut off my service because I haven’t paid something I didn’t know I had to pay.

  32. Telkom service is poor. The billing department always makes a mistake and am charge for this. Can anyone help. Will never recommend telkom to anyone. As their billing are always incorrect fine.

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