Contact Telkom: Find below customer service details of Telkom in South Africa, including phone and address. Besides contact details, the page also offers links and information on Telkom products.
Telkom Head Office
Telkom Towers North,
152 Proes Street, Pretoria
Gauteng, South Africa
Telkom Customer Service
Phone: 081180 or 10120
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Telkom Direct Store
Click here to locate a Telkom Direct store nearest to your street. You can visit a local store to subscribe to new services or to pay your past or current bills.
View / Pay Bill
Click here to view or pay your Telkom bills online. You must register before accessing this service. Payments can be made by major credit cards, or through debit order, ATMs, at bank, Telkom Direct Shop, and at any post office.
About Telkom
Telkom was founded in the year 1991. It is a leading telecommunications company in South Africa providing voice, data, broadband and internet services. Telkom operates in over 32 African countries, including Ghana, Kenya, Namibia, Nigeria and Tanzania. The fixed-line segment is Telkom’s largest business. Telkom’s South African subsidiaries include Trudon and Swiftnet. The government of South Africa owns about 40% of Telkom.
Telkom offers voice, data, mobile, hosting and broadband services. For fixed line rental, Telkom has plans such as Direct-A-Call, Fixed Line Look Alike (FLLA), ISDN and MyRing. For calling plans there is doChat, HomeFree, Phone Cards, Silver Line Packages, SpeedCall, Surf AnyTime, Telkom CLOSER and WorldCall. The basic devices through which the services are rendered are Apollo S121, Easitouch 200, G-TEL 100, Tanzanite 110, VTECH SD50, Azurite D16T, Colombo Twin, Motorola C601, Ultimate Slim D105 and more.
For prepaid and postpaid connections, there is 8ta. Visit 8ta.com for more details. For broadband there is ADSL, WiMAX, Dial-Up, GPRS or 3G plans. Telkom Internet has merged with ‘do Broadband’ to provide fast and easy access to internet services. Plans include do Internet Bundles, Telkom Internet AllAccess Capped Plans and AllAccess Uncapped Plans.
I am experiencing extremely poor service on my emergency business line . Who can I talk too. I failed with nearly everyone. I need someone on the top.
I canceled my business contract on the web interface and wrote with a letter clearly stating that am cancling my contract. to get VVM DEBT COLLECTORS sending me a demand payment of a contract that i clearly cancelled. i want this account to be closed. i followed all the steps to do this, to have them still billing me and cheek to send me to VVM DEBT COLLECTORS demanding payment for a service i dont even use. to all customers out there, dont use Telkom for your business. there are so many services that is better than Telkom, am going to get our whole family to cancel there service with telkom. we run a IT company and i will advice all our customers to move over to a better service than what telkom has to offer. there nothing great about this business telkom – service is none to nothing.
I have been going through comments about service at Telkom and I found them very disappointing. Seemingly from management no one cares about the customers. I am concern if does it really help to comment because the problem I am experiencing has been highlighted before. I hope Telkom Management can look into developing a system that will be of value to customers and give call centre managers authority to resolve queries effectively
Your inattention to the needs of the customer in this current landscape will lead to your demise.
The fault on my ADSL line started in October 2018, with a temporary resolution on my landline only taking place on 22 June 2019. Simply said, I was without internet Service and telephone service since October 2018.
When the Telephone line was temporarily restored on 22 June 2019, I requested Musa in the Sales Department to reinstate my internet facility. This was the SMS I received on 24 June 2019:
Telkom ADSL 031207xxxx (ref 287ANK220519) restored. Reply to this SMS within 24 hours with NO if service is still faulty else with YES.
I had been on the line 10210 and 10213 continuously on 01 July 2019 and again today 02 July 2019. I even escalated the matter to Management with no positive outcome. I even paid my bill for May/June 2019 as I knew that Telkom will make that an excuse to not assist me, and that was exactly what had happened.
Absolutely no “care” at all. Telkom takes an inside-out approach to customers.
I want nothing to do with Telkom going forward.
I’ve been reporting faults on my landline(cancelled in 2019) online and telephonically with Telkom since Jan/Feb 2019,where I paid my account in full each and every month without any service rendered in return. I got real fed up and decided to cancel my landline( which monthly rental fees increased without notification) online,only to discover that the online process was ineffective. I went to my closest branch, in Hermanus in July 2019, only to be told that no such online cancellation activity was registered. He went ahead and cancelled my subscription in-store while I was waiting patiently and explained my last payment for July 2019 which I will receive in August 2019,which I paid in full. A few months later, during this past week, I’ve drawn my free credit report, found myself in a state of shock and disbelief, only to find that I’m in default with Telkom and that they have reported me at the Credit Bureau as blacklisted, without any written correspondence, email sms or any other form of communication to inform me. They have failed me!!! I need help please
Telkom night surfer bundle problems, data errors as it wasn’t working, instead finished all my day Data off. There was no notification of some sort with the problem. I had over 10Gig of night surfer but never moved a bit, I realized when I had the sms to notify me that I was out of bundle. I would like my bundle to be replaced as it was the system error that caused this problem.
Regards
Good day, I’ve ordered a router and sim and was deliverd today but the sim card is not working and I don’t know what to do because is my first time using Telkom. May I please get help.
I upgraded my contract at the Alberton branch 23/05/2019, when I got home, I saw that the cell phone had a spot on the screen. I took it back the same day and I was accused of making that spot on the phone. An extremely ridiculous accusation!!!.do you honestly think that I would deliberately damage my own belongings!!! If this is what it boils down too, then I am not obligated to honour my loyalty to you. There are many service providers that would be willing to provide me with better.
I am not surprised that customers have lost their loyalty towards you.
For the past 35 years I have a landline installed at my residence in Benoni. For a very long time my account had a credit balance. Telkom then came with a special offer i.e. to install or upgrade my line to 10 MBPS at a very special price. At their office in town they informed me that I cannot have 10 MBPS but they could give me 5 MBPS which could be upgraded to 10 MBPS as soon it becomes possible. I have signed this contract. Then all of a sudden a Telkom technician arrived at my house. He explained to me that Telkom cannot even provide me with a 1 MBPS line because the box is approx. 5 km from my house. I said to him that I am not prepared to pay for 5 MBPS if I cannot even get 1 MBPS. He said to me that I don’t need to do anything because he will inform Telkom about this issue. Afterwards I got a phone call from somebody who wanted to deliver a modem to me. He was at my previous address and there is nobody to accept the modem. I said to him that Telkom has moved my line from the previous address to my new address. This guy was not prepared to deliver this modem to my new address and that was it.
In the meantime Telkom has charged me for a lot of things. Eventually I was so fed up with Telkom that I have reported them to the Beeld. Beeld said to me that they will take this issue up with Telkom but I must not be positive about it. Today more than one year later and despite the fact that I sent them a statement with each payment, the account is still not fixed. They charge me with interest for late payment and every now and then they cut my line. When they connect my line again they charge me with a reconnection fee etc. I now ignore them. and I have stopped sending them more of my statements. If the Telkom staff don’t know how to reverse something which they have never supplied, it is not my problem. The last thing I will do is to send another letter to Beeld to inform them that my problem has to date not been solved. I have also asked my son not to pay the Telkom account should anything happen to me.
Should you have an idea how to solve this problem then please advise me.
My land line is down again!!!!! For more than a year I’ve probably had no more than a months service!!! Yet I pay full service fees! I am 71 no neighbors to whom I can turn for help@ I’m so sick and tired of “reporting” it and going through queues of customers! Sick and tired!
I am a pensioner and can no longer afford a Telkom landline plus internet. Therefore, I visited Telkom’s service centre in Mokopane, and a lady behind the counter processed a cancellation for which I subsequently received an e-mail from Telkom on 2nd January, confirming the cancellation request and informing me of a “request number for service to be cancelled”, namely my landline telephone number followed by 1:26322199. After that, I did not use my telephone again, nor did I use their internet facility. On 4 January, expecting a final account, I paid R400. However, I received an account showing a balance of R771.53 which I duly paid on 31 January. Nevertheless, on 10 February I received a further invoice, this time for R447.57 which I have not yet paid. Instead of paying, I have been phoning Telkom’s service line repeatedly without success. I need Telkom to cut off my landline, reverse all outstanding balances that I am ostensibly owing to them, and to explain to me a reconciliation of my account as I suspect that Telkom owes me, not the other way around. Maybe I’m expecting too much!
I’ve got a problem wifi network, before i took a contract with telkom I’ve ask if there is a network of telkom in my area they’ve said the network is there but there is none, i could not do my online assignments, my area is Soshanguve Block T Pretoria.
Could someone assist me with this problem.
Dear Telkom Credit Managers,
Kindly be informed that I had checked my Transunion and Compuscan Credit reports the past two weeks. To my surprise in that report I had discovered that I owe Telkom R1 753.00 of which I was not aware. I then called your Telkom Head office to ascertain such an debt amount. I was told that I do not have any outstanding balance to the amount of R1, 753.00 by Telkom Head office, But then why have you listed me to credit regulators for this amount if I do not owe you.
I have requested Telkom to clear this amount with TransUnion and Compuscan since I do not owe them anything. Up until today, Telkom has not taken any action to correct this matter.
I have no option but to refer the matter to my attorneys since you are not willing to clear my credit report over this amount. this has a serious bearing on my credit score. Maybe you will understand the attorneys’ language since you do not understand mine.
Regards
Christopher
This account was cancelled on 11 March 2018. But until today we receive statements for this account and we can also not get any new accounts with anyone as Telkom reported us for not paying from March 2018 (when the account was closed.
Telkom is utterly useless, I am so fed up with their lack of service. I paid my Telkom bill at a Pick n Pay as I was informed by Telkom staff at the branch in Ilanga Mall Nelspruit that they are unable to accept payments at the Telkom store. After my account was paid my line was cut, I phoned the customer service department and was informed that it is an automated service and my payment is not reflecting on their system as yet. It takes apparently up to 48 hours for their payments to reflect from Pick n Pay. It has been 48 hours and my line is still not working. Everytime I contact the (lack of) customer service I get the same soppy story. Why is my line not working then if is automated? And why is there a Telkom store if you are not able to make your payments their?
I am not even yet a client of Telkom – merely applied for ADSL at my home and I find their customer service absolutely pathetic. How many phone calls later, and I am still no closer to resolving my query.
“Ordered” a product at the beginning of January already – Technician was sent out to install the ADSL. When he arrived, he informed me he was not able to install, due to the telephone line being faulty, and that another Telkom pole needed to be installed on my property. He undertook to “log” this on the same day so that the relevant people could sort this out. Two weeks later, when following up regarding this, when I eventually was able to speak to someone at Telkom, I was told the aforesaid was never logged. The line was installed (pole erected) – today I call to follow up regarding when technician would be calling to install and I am told that “the order was never submitted”!!! How on earth can this be, when the Technician originally came to my property, with all of the equipment to install. When I asked to speak to a Manager, I was told “you will have to wait, as all the Managers are in a meeting”. Pathetic service – actually you cannot even call it “service” because there is not service!!!!!!!!!
Good day
I have been trying rather unsuccessfully for a year now to cancel my land line 012 661 8403 on two occasions I received a call from your call centre to say it had been cancelled, and guess what I am now receiving letters of demand for monies up to and including this month, I will not pay any money over until I get the correct amount at the time of cancellation, it is through no fault of mine that my online request ( the only way to contact Telkom in this regard) was either just ignored or file 13″d. So please for the final time send me a proper account up to the time the service was cancelled DO NOT send me any more inflated bills for a service I do not use. Telkom is the worst company to deal with get your act together TELKOM
Reported a fault on 20 December (No26198005). Queried it on I think 24 December. Your consultant, after asking me I dont know how many questions, said she would chase it up. Phoned again today and I refused to amswer the questions of the Consultant saying I will only give her the fault number. I cannot see the reason for all these stupid questions when all I want to know is what is happening about my fault. Requested to speak to her manager who is supposedly busy on another call. I wonder when the manager will call, if ever. In your advert you boast about being a leading telecommunications company. The complaints I have read seem to say differently. I have generally had very good service from Telkom but in recent times it sems to be getting worse and worse. I have been with Telkom for some 45/50 years and am seriously considering cancelling the service and relying on my cellphone alone, the service of which also seems to be deteriorating. Still waiting for the call from your manager. Phoned back at 9-57am – all of a sudden they cant hear me and i must dial 10210 for some or other reason. Well done Telkom. Still no call from the Manager. Obviously one of the people who receive a bonus for the “excellent” work he/she does. No option but to wait for something to happen. Good service Telkom
Telkom staff on 10210 are unhelpful D-LINK DWR-720/W FLLA WI-FI,TMB.
Calls are dropped or being told to go to the Telkom shop is not service.
Please remove your device which was delivered on 19/12/2018.
This is less than 7 days and within the time frame of returns due to dissatisfaction with a product and after sales service..
I regret taking this contract, I was called by the Telkom agent promoting the router special. I took the offer, I have no coverage I am told I must wait for 72hrs and because I have opened the box they cannot cancel the contract. I gave the correct address and the address shows on the POD slip. They are waiting for 72hrs to check what on the recordings because the address I gave is on the POD. They have the incorrect address on the system. I spoke to 2 coloured ladies who are rude and inpatient. Telkom’s complaints landline number does not work / exist.
I am shocked with the non existing service. I give you a 0 for your service. I want to challenge you to contact me on 082 566 6636 to hear my grievances. I got a file with at least 15 e-mails asking to cancel my service of telephone 016 971 2503. I visit the Vaal Mall 5 times and they scanned the cancellation forms sending it to good know to where. The service was cancelled the 2 July 2018 and I got a notice from Telkom to confirm. You send me a warning that I will be black listed. I then paid just to prevent this of happening. Telkom keep on sending me bills account no. 336081594. I have never experience such poor or non existing service in my whole life. SHOCKING. I will hand this over to my Attorney and hope he can help to solve this irritating affair.
Telkom is quick to take you money and give you no service but when you end you service you don’t get you deposit back, they don’t communicate. ignore you flat and pass the ball to the next uneducated TELKOM employee!! great telkom USLESS!!!
Account No 639902250452
I took up the internet contract with Telkom. I experienced problems from the beginning. I kept on reporting until such time tired to pay for the services I don’t enjoy until I decided to cancel their contract in February 2018.Up to now I’m receiving that contract keeps haunting me.This morning I got a call that I have been handed over for the account of R3000 that I have not paid. I’m so frustrated with this kind of treatment; Telkom is a big company and its unthinkable that it can treat its customers like this. To be black listed is trauma especially if its not your own making. If any body has an advice what to do, please let me know.
Last year Black Friday i took a contract on line, the transaction of the contract was finalised telephonically. During my telephone conversation with the consulted i indicated clearly that the cellphone to have a spend limit, since the phone will be used by one of kids.
In September I receive my sttatement to pay over spend limit of R500-00. i then visited my nearest telkom branch. the consulted informe me that my contract did not have limit spend, and for end of October i have to pay an over spend of R450-00. I paid R200-00 in December 2017 for the new cotract, to date the amount is still not reflecting on my account.
I went to Telkom branch requesting a copy of my contract, i was told it will be email to me, till to date. i have not received.
TELKOM SERVICES ARE BAD.
After reading all the above complaints in connection with Telkom’s client service, I’m “glad” to see it’s not only me that get no response from Telkom on e-mails I have sent to them for the past 18 months to the following addresses: [email protected] , [email protected] and [email protected]
Not one aknowledgement of receipt and the addresses [email protected] and [email protected] are mostly out of action, presumably full and unable to receive any messages. Why?
I have also visited the Telkom stores at Menlyn and Woodlands shopping centres several times to try and sort out the issue, to no avail. When they hear my problem their system is down, sorry we can not help, but call 081 180 maybe they can help if their system is running, which bring me back to square one.
I have been given case numbers since April 2017 every time I call the number 081 180, but 18 months down the line Telkom has not finalised the cancellation of the Smart Broadband Wireless contract I have cancelled in May 2017 and still sends me invoices for the sim card which was also cancelled 6 months ago after they, Telkom had erroneously not cancelled it with the contract in May 2017.
How Telkom can keep an account and debit order open for a contract that was cancelled in May 2017, just to keep on billing the client for the sim card (Which was not used since May 2017) which they, Telkom did not cancel, baffles my mind. In my book this is a transgression of the PFMA and could be seen as fraud.
Even the fact that my bank with my permission, returns the Telkom invoice every month, does not ring a bell with Telkom, and no one in Telkom ask the question, why does our client refuse to pay, or even better call the client to find out why.
I rest my case!
Why is it so hard for telkom consultants to help their clients?? ive been fighting to cancel my contract with should not be such a complicated matter but for some reason it is! ive already done it online and was contacted once, unfortunately i missed the call but when calling back they stated that they already closed the case after calling me 3 times, where i only received 1 call!! ive been in store more times than i can count to be told its not their problem and a consultant will contact me, its now been 3 weeks. im unable to process the cancellation online as it says it has already been processed. Someone needs to contact me urrgently!!!! all i want is for the F##### contract to be cancelled!!!
I m very much disappointed by the way Telkom is treating me ,My business is dead from the 10th of October the line is not working I reported a fault I was told the cables were stolen and they are not going to replace them as such I have to order a look alike wireless phone. I was promised to get it delivered within 7days ,On follow ups now is around 21days what the hell. The worst part I called the customers complain number which is 012 678 5580 is not even processing it just disconnect it seems like its done for formality .I m a loyal customer for many years but this kind of treatment is not fair at all .They have already issued an invoice whereas I was not getting the service .I appeal to the management to attend to this matter.
I have cancelled my service with Telkom in March 2nd, 2018 and am still receiving accounts despite sending all the cancellation documents plus correspondence with various staff members. Are there ANY qualified people working in your accounts department to sort out this mess
Telkom offers the most atrocious service ever. They deducted money from my account via debit order and suddenly it all stopped with a reason that my bank returned the debit order. How on earth would my bank do that if there is money in my account and why would I bother calling them if indeed I had not made provision. From there it has been a struggle to re-instate the debit order despite having paid before the 5th as advised by their agents. Despite all the assurances by the call center agents the problem still persists. A call to their call center is an absolute nightmare. One holds on forever only for the call to be cut off in the end. To say I am frustrated by their service would be an understatement.
I’m frustrated and very very angry with Telkom employees. I ordered one wireless modem and two delivered. I called several times and every one I spoke to said the matter will be escalated soon. To my amazement todate nothing has happened and Telkom is charging for services that I have not used to date. The two WiFi modems are still unopened. Telkom must employ people who have brains. I’m so disappointed with the bunch of clowns at Telkom. Can someone with better brains resolve the matter with immediate effect
Allen Ernest Dimba
Telkom is pathetic with there aftersales customer service.I have been struggling for the past 2 weeks to get a multi-sim number removed from my account to upgrade to an uncapped package.
Ive visited the store and made calls myself to there customer service centre with no luck.
I am searching for better services online to resolve my wifi connection and close my account with Telkom permanently.
I called Telkom for a fixed line look alike about three weeks ago, the lady informed me that it will be delivered within 7-14 working days. Understandable. However after three weeks, I still have not received any follow up, details, information, invoice not anything. Will it be delivered, will it not? I am unsure because there is no communication. Did she even order it for me? I was given a reference number: 244445891A and that was all. The line is the only thing I need to get my business up and running, but thanks to the uncertainty I have no idea how much longer will it take.
This is total bullshit, I cannot get hold of any body, my new phone was sold to me by your staff on a special, promised to deliver with in 7 to 10 working days, two sales people I told, tell the COURIER service TO CONTACT ME 24HRS BEFORE and 1HR before delivery, what now? I have a contact for WIFI with you
My no 0724431919 ,I do not want to talk to a machine, PHONE ME
OR must I stop my current stop order to get your attention!