Head Office
The Talbots, Inc
One Talbots Drive
Hingham, MA 02043
United States
Customer Service
Phone: 1-800-TALBOTS
Phone: 1-800-825-2687
Phone: 1-865-558-6500
Email: customer.service@talbots.com
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About Talbots
Talbots is an American clothing retailer founded by Rudolf Talbot and Nancy Talbot in 1947. Headquartered at Hingham, Massachusetts, Talbots has stores in more than 500 locations across the US. The operations of the stores are managed by a staff of close to 8,500 individuals. Part of Sycamore Partners, Talbots sells clothing, shoes and fashion accessories through brick and mortar stores and ecommerce platform.
Most Talbots wear-to-work essentials, casual pieces and fashion collections are designed and crafted at the Talbots Design Studio in New York City. The website states the brand is committed to offering customers “classic American clothes and accessories with timeless and timely style”. Know what is latest and trending on the Talbots catalog. You can pick one at store or download same online. If you need to locate nearest Talbots store, the website has a store locator with all locations, along with address and phone.
On the Talbots homepage, you can see the new and trending clothing. Discount shoppers can head to the Clearance section for some incredible deals. Products on the website can be shopped by keyword or category. Popular product categories listed include Pants, Jeans, Sweaters, Blouses, Jackets, Dresses, Skirts, Suiting, Shorts, Swimwear, Sandals, Heels, Flats, Sneakers, Plus Size Clothing, Scarves, Handbags, Belts, Hats, Sunglasses, Hosiery and Fragrance. When shopping online, you can filter an item by color, size, fabric and length. On each of the product page, you also have details of material used, and high quality pictures showing the apparel from different angles. There is a Size Chart to help shoppers pick an item that fits their body.
Purchases on the Talbots website can be done using Visa, MasterCard, Discover, American Express, and Talbots gift cards. During checkout, shoppers can choose from Standard, Express or Expedited shipping options. The Standard delivery takes 4-8 business days. Talbots also ships products outside the US. You can see the rates and timeframe when you make the payment. Not happy with the purchase? Talbots has a 90 day return policy which allows you to return the item at Talbots Retail stores or send by post to the Distribution Center. Refunds will be credited to your original form of payment. For more information or queries on store locations, refund, cancellation, delivery, or others, reach the Talbots support.
I want to compliment an employee in your Longmeadow, Mass. store. Jennifer helped me with an online order and handled a catalog return with expert customer service. She is one of the most helpful employees I have come in contact with in a very long time. I hope she receives some recognition and word of appreciation from your company. She’s a gem.
After a very frustrating day with Talbots online (tried to change password and talbots lost me in a technological loop several times; item out of stock; called another store but call was picked up by different store than I was trying to reach, etc). A lovely and very patient lady connected, ironed out several issues including inaccurate information in MY account. She located the item I wanted, applied my birthday discount and the % off that was advertised, soothed my frazzled self and got the item ordered for me with a smile in her voice. Her name is Faith G (KX31ff). She is an incredible ambassador for Talbots. I hope she is appropriately recognized as an asset!
Have been customer with credit card history for many years. The usual good service of the sales people is no longer true as my experience yesterday was the worst. Sales lady named Amalia at store #1069 at Creekside Station, Winchester, Va, 22601, was rude, unfriendly at best, surly, unprofessional and will remain in my memory as not at all interested in this job because she can’t do it! She didn’t throw my purchases at me when I left, but was obviously unsatisfied with my purchase of $99.00