Find below the customer service details of SLTMobitel. Besides contact details, the page also offers a brief overview of the telecom company.
109 Galle Rd,
Colombo 00300, Sri Lanka
Phone: 1717 or +94 (0) 712755777
Phone: +94 (0) 112330550
Phone: +94 (0) 714555555
Email: [email protected]
SLTMobitel is a Sri Lankan telecommunications company with a history of more than 125 years. A subsidiary of Sri Lanka Telecom, the company is one of the largest in the country and is co-owned by the state government and Maxis Communications. Headquartered at Colombo, SLTMobitel employs more than 4,700 across the country. The services offered include mobile telephony, highspeed broadband and enterprise solutions. The company has many firsts as it leads the adoption of latest technologies including the 4.5G LTE and 5G. The 4G LTE network was launched in 2013 bringing high speed broadband connectivity. With a customer-first approach, the brand has been scaling new heights with competitively priced products.
New connections and enquiries can be made at the official SLTMobitel teleshops or regional offices. There are about 60 regional offices spanning key areas such as Jaffna, Kilinochchi, Mullaitivu, Mannar, Vavuniya, Kurunegala, Puttalam, Colombo, Kalutara, Galle, Matara, Anuradhapura, Trincomalee, Batticaloa, Ampara, Kandy, Matale, Badulla and Ratnapura. Locate a nearest outlet through the store finder on the website. There are currently 9 million subscribers using the SLTMobitel services. Rated by Ookla as Sri Lanka’s fastest mobile network for year 2020, mobile subscribers can connect via GSM/EDGE, 3G, LTE and LTE-Advanced technologies. The extensive fibre optic network ensures that Internet is accessible by those in cities as well rural areas. The company has apparently laid out 60,000 km of core fibre throughout the island. The Coverage map on the website shows the regions where connectivity is available.
For an overview of the services, mobile users have the option of both prepaid and postpaid. New SIM card for prepaid connections can be applied at most retail outlets. You will need to furnish your national identity card along with a photo. There are different plans that vary in its price, data offering and validity. The numbers come with nationwide coverage, free incoming calls, caller ID, call waiting and call forwarding. The Mobitel Max is a popular subscription-based prepaid plan that has a validity of 30 days and offers substantial free minutes and data. There are data packs that can be added when your existing data has exhausted. If planning to travel abroad, enquire for roaming packs that will save you costs on call and data. You can manage your services and activate data packs on the smartphone app for Android and iOS as well. You can also recharge and top up your number using debit/credit card or Internet banking. Besides prepaid, there are postpaid plans with a fixed monthly rental. Payment for bills can be done online, Mobitel branches, SLT teleshops, authorized dealers and banks.
Coming to broadband, you have both prepaid and postpaid options. Currently, the company offers nationwide 4G LTE network that allows you to experience high speed Internet and uninterrupted streaming. For a new connection, you will need to submit the application form, along with national identity card/driving license and address proof (utility bills). You will find a number of plans according to the usage. There are also unlimited plans with speed of 1Mbps to up to 4Mbps. Existing subscribers can downgrade or upgrade through the selfcare smartphone app. For more queries or complaints on payment, billing, cancellation or others, reach the SLTMobitel customer service.