Find below the customer service details of Kcell, Kazakhstan. Besides contact details, the page also offers a brief overview of the telecom company.

Head Office
Almaty, Samal-2, 100

Phone: 116 or 9090
Phone: +7 727 258 8300
Email: [email protected] (business customers)

About Kcell
Kcell is a mobile service provider in Kazakhstan, founded in the year 1998. Part of Kazakhtelecom, the company operates from its headquarters at Almaty. The public company provides mobile voice, messaging, multimedia, Internet and value added services. The company’s key services are offered through two sub brands – Kcell, which primarily caters to corporate subscribers, and Activ, which serves the mass market. Kcell is currently investing on its infrastructure, aiming to expand coverage and deploy 3G and 4G network across the Central Asian country. Currently, coverage is available across Almaty, Nur Sultan, Shymkent, Akmola, Aktobe, Atyrau, East Kazakhstan, Zhambyl, Karaganda, West Kazakhstan, Kostanay, Kuzulorda, Pavlodar, Mangistau and Turkestan.

New customers can visit the nearest Kcell or Activ outlet to register a new SIM. You can also port your number or activate new services at the store. For an overview of the products and services on the web, visit the official website here. On the shop section you can even place an order for a SIM card or gadget. Brands of smartphones you can shop include Apple, Samsung, Xiaomi and Oppo. Routers, tablets and modems can also be shopped online. As for the services, you have mobile prepaid, postpaid and data offers. Look under the Promos section for ongoing offers on calls and Internet. Go for an eSIM if you want to use multiple numbers on one device, even if they include other network providers. You also get larger memory than a regular SIM card. Current users can also switch from a physical SIM to an eSIM.

The tariffs vary according to the plan selected. Some of the popular mobile plans include Mobile Circle S, Mobile Circle M, Mobile Circle L and Mobile Circle XL. The basic plan activates unlimited on-net calls, 500 SMS and 120 minutes to other mobile providers. For more affordable plans choose Conversations, Basic+ or Root. If you are a heavy user, look for the Prestige+ tariff plans. You have those offering from 15GB data to up to 35GB. Their Unlim is for subscribers that need unlimited call or data. Popular ones include Unlim Hit, Unlim Pro, Unlim Ultra and Unlim Max. The last one of course provides unlimited Internet, along with unlimited on-net calls, 500 minutes to other mobile providers and 50 minutes to landlines.

Existing Kcell or Active mobile users can top up their device through the app and by using a bank card. You can even use Internet banking for same or purchase a top up card from an outlet. Did you know? Friends and family as well can now send you balance online through the app. Need to check account balance? You can do same by signing into your account or app. For queries or complaints on payment, cancellation, refund or others, speak to the customer service via phone or email.

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Last Update: October 7, 2021