Contact Peps Industries: Find below customer service details of Peps Industries, India, including phone and email. Besides contact details, the page also offers a brief overview of the company. Reach the customer service below for support, complaints or feedback.
Head Office
V-ID, NGEF Ancillary,
Industrial estate,
Mahadevpura,
Bangalore – 560048
Customer Service
Phone: 1800 425 9599
Phone: 1800 313 8755
Phone: 8884 647 647
Email: [email protected]
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About Peps Industries
Peps Industries is a manufacturer and retailer of mattresses in India. Founded in 1995, the company is currently the largest inner spring mattress manufacturer in the country, with a state of the art manufacturing unit in Coimbatore, Tamil Nadu. It imports raw materials and ensures the products meet international standard specifications. Besides products for residential purposes, Peps also manufactures mattresses for commercial purposes, specially for hotels and institutions. Besides mattresses, the company also manufactures and sells pillows, comforters, and mattress protectors. Peps is headquartered at Bangalore, Karnataka.
With Peps, you will find both Bonnell and Pocketed innerspring mattresses. Peps models sold in the market include Spring Koil, Restonic, Spine Guard, Organica, Crystal, Grand Palais, Vivah, Double Decker and Zenimo. Prices start from Rs 9,000 to and goes up to Rs 1.5 lakh. Each of the models in the catalog has varying features. For those looking for comfort, relaxing sleep, relief from pain, or just pure luxury feel, you will find one matching the requirement. Also shop for pillows, bed sheets, pillow covers and protectors.
If looking for a Peps mattress or pillow, you can locate a store nearest to your address here. Additionally, you can purchase Peps products online via Flipkart or Amazon. When you order a Peps mattress, you can specify the size, thickness, color and comfort. Peps mattresses can be purchased using debit/credit card and net banking. Products are delivered within 7 to 14 days after shipping. Note that products can only be cancelled within four hours after placing order. The return policy varies according to models. Returns should be initiated within 7 days of delivery. It must be returned with tags and labels on the item. Return or replacement is only possible if items are physically damaged, defective or did not match with specifications mentioned. For more information or queries on store locations, payment, refund, warranty, or others, reach the Peps India support.
I never expected such a bad customer care from PEPS. We are selecting this brand by their advertisements. But they will never get back to us even after repeated mails. The executives in Trivandrum outlets would misinform you to get business and after getting the advance they would change their attitude. Delivery was also pathetic. They appointed one guy to respond to customer’s mails, regarding the complaints, who don’t know even basics of customer service. By advice is not to go any product by its brand name. Please check the customer care and follow up before selecting a product.
I have sent an email on the peps email as mentioned on website hoping that someone would work on my complaint
So far experience with the staff of peps or the shop itself from where the mattress was purchased as been horrendous here in Goa
Completely useless interface. Neither of their numbers work nor they ever call you back despite sending out a mail. I am shocked to see how can they be so arrogant in today’s customer centric world.
I had contacted Peps by giving a missed call on the number displayed on the website and was contacted by an executive from the Peps. He was very cordial and helpful initially, he listened to my query and helped by bringing a person with the miniature to help me choose the right mattress. I booked for a pocketed Restonic mattress on 4th of April by paying an advance of 4000 Rs. I was assured that the mattress would be delivered to me by Monday. Now its Wednesday and I have been trying to get in touch with all the persons involved but am not getting a single reply, nobody is picking up the call. I have to request my society FMS to let the person come and deliver the product,but everyday there is no show. I even tried speaking to the person responsible for tracking the order and he told me that he would get back to me but same with him, he also stopped responding. If you guys are not able to deliver please stop wasting others’ time and refund my amount so that I can book other brand which according to you are not good but I am sure they would at least deliver the product.