Contact of Moosejaw customer service

Find below the customer service details of Moosejaw. Besides contact details, the page also offers a brief overview of the retailer of outdoor apparel.

Head Office
32200 North Avis,
Ste 100, Madison Heights,
Michigan, United States

Phone: 877-MOOSEJAW
Phone: 877-666-7352

About Moosejaw
Moosejaw is an outdoor gear company that was born out of the love for the outdoors. It is available online as well as in physical stores. As a retailer, Moosejaw specializes in outdoor recreation apparel and gear for snowboarding, rock climbing, hiking, and camping. After Walmart acquired Moosejaw in 2017 to increase its e-commerce reach, the company made its presence on Walmart’s website.

The company’s official name is Moosejaw Mountaineering and Backcountry Travel, Inc. In 1992, Bill Schulman, a teacher and summer camp director, and Robert Wolfe and David Jaffe, two longtime friends, chose to sell camping equipment rather than become wilderness guides; this was the inception of Moosejaw as a company. The company is headquartered in Madison Heights, Michigan, and has 11 outlets across the country.

Moosejaw has the largest collection of outdoor brands. ALPS Mountaineering, Altra, Backcountry Access, Birkenstock, Burton, CamelBak, Chaco, Deuter, Eddie Bauer, Filson, K2, LEKI, Maui Jim, Outdoor Research, Salomon, Park Tool, and Oakley are few of the many brands available. Additionally, there is Moosejaw’s own brand of products. Individuals can choose gears and accessories for outdoor sports like climbing, camping, snow sports, water sports, bike, and hiking.

You can shop for dresses, skirts, hoodies, pants, shirts, shorts, sweaters, sweatshirts, pullovers, tees, and tank tops from the women’s section. You can also get base layers, briefs, socks, and sports bras. Men can shop for hoodies, pants, shirts, shorts, sweaters, sweatshirts, pullovers, and tees. There are also base layers, boxers and briefs, and socks to choose from.

If you are looking for climbing equipment and gear. Carabiners, ropes, harnesses for kids, men, and women, belay and rappel devices, climbing shoes, and all other necessary equipment are available. For professional climbers, different training devices and equipment for ice and alpine climbing can also be bought.

For regular campers and outdoor lovers, tents, sleeping bags, mattresses, backpacks, hiking clothes and footwear, and lighting accessories are available. Primary camp kitchen equipment includes cookware accessories, coolers, cups and mugs, utensils, grills, pots and pans, stoves, and also food from brands like Big Agnes, Kelty, NEMO, Osprey, The North Face, Therm-a-Rest, and many other popular brands are up for grabs.

Moosejaw is not limited to camping and mountaineering gears. For people who are into water sports like kayaking, paddle boarding, wakeboarding, and wake surfing, there are plenty of options to choose from. Wetsuits, apparels, accessories, helmets, dry bags, waterproof socks, waders, and more are in stock. There is a separate section called fishing gear from where you can choose rods and reels, waders, duffels, boots, etc.

Customers who are into fitness can also choose from the run, yoga and fitness section. Common items required for traveling like camera accessories, luggage, strollers, car racks, and travel security equipment can be purchased. At Moosejaw, you can return or exchange products as long as it is in sellable condition. The original receipt and tag should be on the product. You can return it after 30 or 60 days. The amount will be credited to the original payment method. However, gift cards will be issued in the same amount for items returned after 60 days.

The standard shipping cost for all purchases is $4.95. Customers get free shipping on orders above $49.00. One-day delivery is available at an additional cost. For in-store shopping, you can go to the store locator option, and select your nearest outlet. Moosejaw has brick-and-mortar stores in Arkansas, Colorado, Illinois, Kansas, Missouri, and Michigan. All the stores offer physical shopping and curbside pick-up.

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