Contact of Moe’s Southwest Grill customer support

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Find below customer service details of Moe’s Southwest Grill. Besides contact details, the page also offers a brief overview of the fast casual restaurant chain.

Head Office
5620 Glenridge Drive NE
Atlanta, GA 30342
United States

Phone: 1-877-663-7411 (general)
Phone: 1-800-227-8353 (franchise queries)
Email: nil

About Moe’s Southwest Grill
Moe’s Southwest Grill is a Mexican fast food restaurant chain founded in 2000. Headquartered at Atlanta, Georgia, Moe’s currently operates in more than 700 locations across the United States. The fast food casual restaurant also has presence in Turkey and Russia. Moe’s, which stands for Musicians Outlaws and Entertainers, is owned and operated by Focus Brands. Popular for the fresh Southwestern food, mostly influenced by Spanish and Mexican cultures, Moe’s has an extensive variety of items. From burritos, tacos to nachos, Moe’s menu has many favourites.

Much of Moe’s restaurants are run by franchise owners. The quick serve restaurant chain has most stores in the state of Florida, followed by Georgia, New York, North Carolina and South Carolina. Other states include Alabama, Arkansas, California, Connecticut, Delaware, Illinois, Maryland, Michigan, Mississippi, Missouri, Ohio, Oklahoma, Tennessee, Texas, Utah and Virginia. Food lovers can locate a Moe’s through the restaurant locator on the website. Find a restaurant by city or state. You can also filter by delivery and online ordering. Love ordering food online? You can pick an item and checkout online. Moe’s partners with Doordash, Grubhub, Tapingo, and Ubereats for delivery.

Know what to order at Moe’s by exploring the menu online or through the smartphone app. You have burritos, bowls, stacks, quesadillas, tacos, nachos, salads, sides, salsas and drinks. For sides you have the famous Moe’s guac, queso, and quinoa. When ordering your burrito, you can choose from more than 20 flavorful ingredients. You can also build your own tacos by choosing soft or hard wrap, cheese, toppings and sauces. Concerned about calories and nutrition in food? You can head to the Nutrition tab on the website to know the calories, fat, cholesterol and sodium content.

Know the offers at Moe’s by following the website or receiving notifications through the Moe’s app. The social media pages also regularly update on what’s on demand. If you are regular at Moe’s register for Rewards program to earn points on every dollar spent. To earn rewards you can scan the app or receipt at store. The points are converted to cash that you can use on your next visit. Members also get surprises on their birthdays. Download the Moe Rewards smartphone app to earn rewards, save your favourites, and receive exclusive offers.

Entrepreneurs looking to open a year-round business can take up a Moe’s Southwest Grill franchise. Currently, present in 40 states Moe’s is looking for ways to expand its footprint. The fast casual restaurant has franchise fee of up to $30,000 for those interested in getting started. Besides initial franchise fee, you have also royalty fees that must be paid every month. Total investment can range from $440,000 to $10,00,000. It covers the furniture, equipment, signage, insurance, marketing materials, and training needed with running the place. The length of the initial franchise term is 20 years. You can fill in the contact form to have someone from franchising team reach out to you. For complaints or queries on store locations, menu, refund, career, or others, reach the Moe’s support.

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  1. I ordered from Moe’s in Clifton, NJ. They sent the compete wrong order. We ordered chicken they sent beef. When calling to explain to the manager that my order was incorrect, he did not let me speak. I asked for the order to be corrected he said next time we visit they’ll take care of it. I then asked for a refund which he refused. He tried to blame the deliver service and I said they didn’t make my food. Not that this will make any difference but you should not work in customer service if you refuse to service the customer. He was rude, and refused to refund my money for a wrong and incomplete order.

  2. I went to the Moe’s at the pilot in Sutton Va on 07/19/2022, this place was filthy and the worker looked nasty and unprofessional. The food preparation area behind the counter wasn’t clean at all, there was dried food stains and food where they didn’t clean up after they had prepared an order. The food choices was either low, old looking or empty. The chips and salsa area was filthy, it was so bad they didn’t even ask if I wanted any to go. The store wasn’t busy so they had the time to clean the preparation area if they wanted to. There was no money in the cash register they was giving out quarters and dimes. When cashier told the manager they was out of dollars to make change he acted as if it didn’t matter and did nothing to fix the problem. The customer service was terrible, I have visited this location in the past and it was a whole lot better.

  3. Stan Soper Reply

    I ate at Simpsonville location today. It was filthy, with the trash falling off the bins because it was so full. Kids standing around texting and nobody gave a rip about the conditions. Workers walked by the filthy counter, salsa bar, and trash bins a dozen times while we were there and did nothing. The food prep area was filthy, and you need to make a visit to that location if you care about your reputation ? I love Moe’s, but I’m not returning to that store …I’m out.

  4. I went to Moe’s today in Amherst, NY on Niagara Falls Blvd. The grills they cook on are filthy. They are stainless steal grills, but the are black and covered with grease and soot from not being cleaned daily. I cannot believe no one is cleaning these grills every night! Very disappointing and unappetizing.

  5. I went to my local Moe’s a couple of days ago. When preparing my order the employees said mushrooms were no longer available. Said “they” had taken them off the menu. Also the local manager said it was a corporate decision.

    Is this true? Is this a temporary supply issue? Is it goi g to be fixed and mushrooms be put back on the menu? If not then I plan to take my business elsewhere. Other competitors have not done this.

    Can someone let me know the corporate position on this and not the local position?

    John P

  6. Dr. Linda N Reply

    I went to Moe’s in Fayetteville, GA today and the customer service was awful! The sign on the door said they close at 8pm but they were turning people away at 4pm on a Sunday. They also had almost NO ingredients left and informed me they would no longer be serving MUSHROOMS!!!!? Many Vegans, like myself, come to Moe’s and mushrooms are big on our list. Why are mushrooms being discontinued???? You should train your employees like they do at Chick-fil-A. It’s ALL about the customer experience, that’s why people don’t mind waiting in their long lines all the time. They make you feel important as you spend your money! At this rate you’ll lose many loyal customers to poor customer service. I probably won’t receive a reply but I hope someone in customer training, at least reads this before Moe’s disappears like Ruby Tuesdays, Quiznos, etc.

  7. I was at the Moe’s at 75 River Road in Edgewater, NJ. An employee had a small cup with queso. She was using her hands in with no gloves in the bin where the chips are and dipping them in the queso and eating. I asked to speak to a manager and she tells me she’s the manager. I addressed my concern because she was sticking her hands in the bin of chip. The chips they serve to the customers and she tells me ok…. I asked her for her name and she said it was Maloney. Which I think she lied. I asked her for her regional managers number she said go on line and look it up. I’m glad the place has cameras.

    • I have been a longtime Moes customer. Ever since they started in Connecticut. Last Sunday evening I visited your store in Windsor , Ct, as I watched them prepare my chicken burrito I thought , “ wow ,they are cutting back on their portions I guess with inflation “. There was one scoop of chicken only a fair amount of rice , and the black beans looked strange . Normally they drain them with slotted spoon. It ended up a very small burrito .

      When I got home I realized that not one ingredient was hot. The black beans were like paste . Even the cheese was still in its original form, not even melted . Entire burrito was cold. I threw it away .

      I started eating the tortilla chips. They were cold and they had no crunch to them at all. Actually biting into them they were like taffy! They were not even cooked . I had trouble breaking them apart.

      Apparently you have lost control of your business. You are only as strong as your weakest link.

  8. Just left Moes in Port Charlotte Florida. SO disappointed. This was at 6 pm on a Saturday night and they were out of half of their ingredients. No mushrooms. No peppers. No guacamole. No pickle. When asked if they had anymore he just mumbled they were out. They are currently putting a Chipotle in our town- Moes better step up their game.

  9. Our family frequently has visited Moe’s often. Generally, we go to the Summerville, SC store, like we did tonight. First I placed an online order and paid for it hours in advance. After leaving to go to pick up my order I got an email that I saw when I parked in the parking lot. The email was sent 20 min before my order was to be picked up, so of course, I didn’t see it until I was at the restaurant. The email said there was a problem with the order, stated “The ordering system was not able to transmit an order (#8132745405775872) scheduled for today. There was an issue communicating the order to the in-store system.
    That means:
    • This order has NOT been sent to the store in the usual manner.
    • Orders paid by credit card will be automatically refunded. Please note a charge may appear on your credit card statement as ‘Pending’. This will be released following your bank’s standard hold time.
    • The store has been notified of the order details through a backup system but the system has not received confirmation that your order was received

    Frustrated, but still hungry I proceeded to the store to replace my order. I spoke with the person at the store who also apologized and said I’ll make your order now because we did not get the order. I said okay, will my card be charged twice, and he said likely, but you will get the online order refunded by tomorrow. Reluctantly I agreed. Finally, I got my order and headed home. About halfway through my wife’s food, she found a black or dark brown hair in her food. Now I’m mad! This is not okay. So, I get on the phone to call the restaurant I picked up the order at and it was a recording that answered and put me on hold, after about 2 minutes the line goes dead. Not once or twice, but five times I called and five times I got hung up a recording!!!

  10. First I would like to say that my family has always enjoyed Moe’s. Today we visited Moe’s in Carrollton Ga and as we were eating the employees (particularly a young lady, hair in bun with long fake eye lashes) was using very loud foul language. We overlooked that but as we were cleaning our table there were no customers in line and I watch the same young lady eat something off the food bar. As she was eating eat some fell on top of the bar and she threw it back in the food to be served. I feel that needs to be addressed immediately. Also it was my observation that the overall restaurant could use an overall cleaning. It just seems crazy that places act like they are attempting to take Covid precautions yet we see things like this. I am not a Covid freak for sure but this is really bad.

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