Telecommunications

Contact of MegaFon customer service (phone, email)

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Find below customer service details of MegaFon, Russia. Besides contact details, the page also offers a brief overview of the telecom company.

Head Office
41 Oruzheyniy lane,
Moscow, Russia, 127006
Email: [email protected]

Customer Service
Phone: 0500 or +7 800 550-05-00
Phone: +7 926 111-05-00
Phone: 800 550-58-58 (online shop)
Email: [email protected] (corporate queries)
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About MegaFon
MegaFon is a Russian mobile telecommunications company founded as North-West GSM CJSC in 1993. The company was re-branded to MegaFon in 2002. Today it is the third largest telecom operator on the country, with total subscriber base exceeding 80 million people. Services offered include mobile, fixed line, broadband Internet and digital TV. There are other business verticals dealing with IoT, ecommerce, cloud solutions, financial services, and cyber security. Headquartered at Moscow, MegaFon employs more than 40,000 people. Besides covering entire Russia, MegaFon also has operations in Republic of Abkhazia and Tajikistan. In 2018, MegaFon reported revenue of RUB 335.5bn.

MegaFon has been in the forefront in developing and introducing cutting-edge technologies that redefine the telecommunications industry. It claims to have been the first in the country to introduce standards for 3G, 4G, LTE, and LTE Advanced. MegaFon’s network in fact covers the entire Russian population, with some 83 regions even having access to 4G services. Mobile users also choose MegaFon over other competitors for it’s ultra-fast connectivity and high speed Internet. In fact for the third year in a row MegaFon won the Ookla Speedtest Awards for Russia’s fastest mobile data operator.

To subscribe to MegaFon’s service or for making an enquiry, you can visit any of the nearest sales outlet. MegaFon boasts of a strong sales network of 9,000 stores. You can locate an outlet using the store locator on the website. Know the current offerings, plans and related services online. There are both prepaid and postpaid plans available for customers. The Tariff section enumerates the highlights. The plans vary in its cost, free minutes and data. If you need a brand new device with the connection, you can purchase a Samsung, Honor, Xiaomi or Apple device along with subscription. Devices can be purchased online using major credit cards. Besides smartphones, you buy tablets, modems, routers, audio accessories, among other products. Do read the details of delivery, warranty and return before making the purchase final.

Mobile users can save on their spending by going with a bundled plan that includes mobile, home Internet and digital TV. The plans vary according to the consumption. If you need mobile data for Internet, there are tariffs offering unlimited Internet. For home Internet, MegaFon offers plans with 50Mbps and 100Mbps speed. You will need to purchase the router separately for 2.4 and 5 GHz frequency range and wide coverage. For TV addicts, the MegaFon TV boasts of more than 200 channels, with 60 channels in HD. The content library further includes over 2,500 movies and can be accessed on PC, smartphone and smart TV. The packages, list of TV channels and costs are available on the website.

Existing MegaFon customers can view and pay their bills through all major debit/credit cards and digital wallets. You can set up auto payments to automatically pay bills from your account. If you are a prepaid mobile user, you can top up your number for a currency value of your choice online. For complaints or queries on store locations, payment, cancellation, refund, career, or others, reach the MegaFon support.

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