Contact McDonald’s – South Africa: Find below customer service details of McDonald’s, South Africa, including phone and email. Besides contact details, the page also offers a brief overview of the company.
Head Office
85 on Grayston, Grayston Drive,
Sandton, South Africa
Phone: +27 11 236 2300
Customer Service
Phone: 0860 0000 40
Phone: 0860 623 623 (McDelivery)
Email: [email protected]
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About McDonald’s South Africa
McDonald’s was first introduced in South Africa in the year 1995. Today, the fast food restaurant chain operates more than 200 restaurants across nine provinces. Employing over 10,000 people, the restaurants serve close to 8 million customers each month. Besides South Africa, McDonald’s has operations in other major regions around the world. It operates in close to 37,000 locations worldwide.
If you want to locate a McDonald’s South Africa outlet nearest to your address visit the website. You can also get information on franchising and promotions on the homepage. You can also download full menu while there. Did you know, you can order a McDonald’s burger for delivery online. You can pick an item from the menu, proceed to payment and input delivery address.
The menu includes Chicken McMuffin, Egg McMuffin, Hotcackes, Sausage McMuffin, Big Mac, Boerie Double, BBQ Beef Double Burger, Cheeseburger, MegaMac, Quarter Pounder, Chicken McNuggets, Grand Chicken McChicken, Fillet-O-Fish, Green Salad, Fries, Shakes, Sundaes, Hot/Cold Drinks, among others. For more information or queries on store locations, menu, home delivery, or others, reach the McDonald’s South Africa customer service.
Absolutely disgraceful. I am currently out side of the Brackenfell Mc Donald’s. We placed our order but no one came to the delivery window for 20min. We had to park and my husband had to go into the store this is at 9:45 at night. The car behind us apparently got our order. But had the lady been at the window in the 20min we stood there they would have known they were giving it to the wrong people. We have been sitting here for 20min now. Rude staff that did not want to help us and argued that we left the window. Which we did do so we could go and find someone inside to find out where our food is. I guess customer service is not of importance. Also half the staff on duty were sitting outside chatting and ran inside when my husband went in. No night manager either.
This was by far my worst experience. The chilli cheese double was very tiny and when I called the manager to check all she could say is that this the way the patty looks 10 by 2 whatever that even means. I mean in the Era that we are living, I cannot believe that the cost of the burger and the way it looks is acceptable, where people take their kids to have an enjoyable meal that is affordable and worthwhile however is was nothing close to worthwhile. I will never ever take my daughter there again and what is even more dissatisfying to me is that you would need to pay about R100 or more to get a decent meal and know that it will be filling. How can you be fooling people from their hard earned money and think it’s okay to offer people this to eat. When times are tough McDonald’s makes it even more harder to get a good meal at a good cost. Horrible experience ever I tell you
I have been very very disappointed with certain items on mcds menu of lately. We are great fans of the mnuggets. Both the normal nuggets and the spicy nuggets are hard and dry as cardboard. This is so so disappointing. I have purchased from many of the mcds outlets and i am having the same issue and problem with the other stores. Im not sure why this is so but please mcds you need to up your game on the mcnuggets please.
I called McDonald’s in Gugulethu to place an order for lunch, I waited and waited for my order to arrive and I only got it when my lunch was finished, I had to call them back so they can bring my order, I told the delivery lady how I felt and after that they don’t pick up when I want to place an order and it’s been 2 weeks now, I’m so disappointed in the way they treat customers.
McDonald’s in Tambotie mall service is up hauling and disgusting. I ordered 2 x spicy mcfeat meal and mcroyal. 1st they didn’t give our drinks. We had to go back and get drinks back when we get home and check we realized they did not also give us our mcroyal burger but have us fries.
I ordered a double quarter pounder meal at Bayers Naude BP South, I was told it has been discontinued I can only get one patty, if I want another it’s R20. I opted for single patty and I got a spicy chicken.I don’t eat spice and could go back cause I was already on the freeway. What a waste of my time and money?
I am at the Macdonald by Waterfall mall and the customer service is appalling. Why in the world is everyone being forced to order through the kiosk and even people who dont need to? There is absolutely no one at the till and people who have problem with technology are having difficulty with some frustrated…is this the McDonald convenience?
It’s now way past 7:30am at your Mc Donalds in Cavendish and your doors hasn’t been open yet and your staff looks like they are not worried. It’s not the first morning that this happens.
Friday 10th June 2022.
Ordered on Mcdonald’s adderley street in cape town. I was charged twice for the same order and I was told the other transaction would be reversed, here I am still waiting for my refund. And no one seemed interested in this matter when I went back to the store today. I was told someone would call me.
Went to Mafikeng drive thru on 07/05/22 around 11:33… Had my order messed up, and i wasn’t given a receipt after being told i can’t get a refund for cancelling 1 item. Went back on 08/05/22 spoke to Thabang, a very polite guy
who promised to call me back after 14:00, it’s now 18:00. Seems like bad service is the order of the day in your outlets. This is disappointing.
I visited Mc Donald’s last night 06/05/2022 the drive through in KZN- Pinetown, I was not happy with the level of service. I don’t mind the waiting, but coming to the window and being disrespected was not okay from the cashier to collection was horrible.
back chatting a customer in unethical way is not promoted, everybody seemed to not care. My order was incorrect with drinking and I got a mouth full for commenting. I don’t want to see people loose their job’s but please talk to your staff about customer experience when visiting your restaurant.
I visited the McDonald’s on Beyers (West Rand) this morning for a breakfast. I was pleasantly greeted and offered assistance from Rigby as I entered the restaurant. It was such a nice experience to be greeted by a happy face and given amazing customer service throughout my stay at the restaurant. Thank you Rigby, not only did you make my experience enjoyable, but you also put a smile on my face.
Pinecrest Mc Donald’s are very inconsiderate. I went through the drive through at 07:36 am placed an order and was told to park they will bring my order to the car. At 8am I had to go and fetch my meal because they forgot whose meal it was. They had my slip with my registration on it but still forgot. I had a cold breakfast and they made me late for work. Not even to apologize. Disgusted at those incompetent staff in the drive through!
This morning I popped into McDonald’s Ballito for a quick cuppa. I ordered the R20 filter coffee and donut special. The donut was delicious but the coffee tasted like stale dishwater. Please guys, offer a decent cup of coffee, even if you have to charge more.
I was at Mcdonalds Vanderbijlpark at 15:30 today (Sunday 3rd, 2022.) I had never used the ordering machines before and when I got to your branch, I asked one of your employees to assist me in placing my order, but instead of assisting me, she made fun of me, ridiculed me in front of the other customers and the staff. I asked for her name and she refused to give it to me. I then asked for the manager (Happy), and I informed him that I have been made fun of instead of being assisted. The manager himself was no help because he never helped me place the order either. This makes me wonder how many people have left because of being made to feel the same as they did to me. I hope you deal with your employees attitude towards your customers.
Went the McDonald’s Florida North and they are completely useless. Messed up my order and gave me missing food. Looks like this a regular thing from this outlet if the comments is anything to go by.
On the 28 February 2022 I went to Mc Donald’s next to South Gate – I waited for an hour till my order was prepared. To my surprise people buy similar items after me however ended up obtaining their purchase, contacted the manager and my matter seemed to be made fun of. There seem to be a misalignment between the self service machine and the tellers machine.My slip did not kick out a receipt.
On Monday 21 February 2022, at 21:15 I went to McD near Waterfall Mall in Rustenburg. The lady at the drive-through paypoint was rude to me after THEY messed up my order. She told me it was all my fault and wanted me to pay extra for their mistake, plus an extra R10 for patties.
I’m very disappointed as I ended up having to eat something I didn’t order.
I dont normally get takeaways but as a treat my kids dad sent money for McDonalds. So excitedly off we went and ordered. I find it DISGUSTING that when offered what size they only asked Med or Large not knowing the sizes i then asked for a med only to be charged R21 more for less! There was no garnish and got charged extra R2 for changing it to cream soda. My son is 10 and a kiddies meal doesn’t fill him hence i ordered the big mac. When i got to the window and asked what the extra was for i was told for the med upsize i told them thats the only sizes offered. Was told sorry! McDonalds CR Swart Helderkruin is a disgrace.
The McDonald’s in Rosebank has proven to be completely useless. This is the 3rd time they mess up my order. I am completely frustrated. I use my points on my app, they take my points and charge me, the second time they forgot my burger in my order and I was already at work. The 3rd time they messed up my order by giving me the wrong burger with no cheese on. All 3 times I complained and nothing was done.
Went to McDonald’s Florida North in Johannesburg on the 27 Jan 2022. I ordered a chicken share box and an extra burger and a fold over however when we got home 2 of the share box burgers were missing. This is not the first time I went to this McDonald’s and food were missing. I called immediately and spoke to a lady named Tiisetso needless to say she was of no help to me. I am really disappointed that I am charged the full amount but food is missing in my order. I would like the manager or owner of that store to look into this issue as it seems like a normal thing for that specific McDonald’s.
Visited the McDonalds in South Beach Durban in November 2021. They refused to let me scan my app to earn points. It seems they did not know what was happening. Simon and Noxolo are the rudest managers ever and the most unhelpful. I logged and complaint and received an SMS to say the case is resolved but till today it is not resolved. Noxolo and Simon called me to say there is nothing they can do for me to get me points. I did advise Simon he was there the day of the incident and it is not my fault they did not want to scan the app and i still want my points, he started screaming at me over the phone and was very rude. Noxolo was also shouting at me when she called. They both are unprofessional and should not be dealing with customers.
I have been trying to contact Mc Donald Krugersdorp from 18h00 without any success the phone does not even ring, then I tried ordering online to collect also not successful, you people need to have a look at this as it is a very bad situation and forces people to drive to the nearest branch, and if you do not have a vehicle it is a problem, and if you order for delivery the prices are extremely high, sorry Mc Donald’s is forcing us to buy from other take-away outlets that give us service and delivery without such a high extra cost, you need to sort out at your branches why there telephone lines do not work and why can we not order online for collection.
I went to McDonald’s Potchestroom and ordered 2 regular big mac and R6 was added on my order. I asked the cashier what was it for, she said the prices has increased. But on the menu it still says R49.90. Today 15 Nov 2021 I went again and bought 2 regular big mac meals.R4 extra was added to my bill. I want to know why am I charged extra
Placed an order at McDonald’s Southgate at 14h33. Within 5 min the system order ready to collect. Needless to say I got the order 10 minutes later. I had to stand by the counter for 10 minutes with no communication from staff. Nothing. The store needs to stop rigging the system. I am totally unhappy.
I would like to compliment mcdonald’s stanger kwadukuza.. I went there yesterday date 3 November with my Kidz because it was my son’s birthday…. Customer service was wonderful.. A very warm welcoming… The store manager n the staff was helpful n friendly.. I am giving them 100%… Keep up the good work…
We are at McDonald’s Mams Mall and when we placed our order, we indicated that we’re eating in and even entered our table number. A few minutes later, instead of bringing our order to our table, one of the employees calls us from a distance with a rude tone and tells us that our order is ready and we should come get it. I mean what’s the point of having a table service if you’re going to call out to people like that. When I go to get the order I found three employees standing by the collection area doing nothing when they could’ve easily brought our order to us.
I am so disappointed at you guys. This evening I ordered 2x big mac and 2x chocolate milk shake from Fauna Park Polokwane, to my surprise when delivery arrived there were no milk shakes, instead the milk shakes were replaced by an apple juice and the delivery guy said that he was told that milk shakes were not available. No one bothered to check with me first if I’d be fine with the replacement or not. What makes me angrier is the fact that milk shake is more expensive than juice but someone just decided to do that replacement without my concern and did not even bother to give me back the price difference. Believe you me I am so cross.
As soon as we opened the door , your assistant with an unfriendly tone , announced “ you all cannot sit in as we are close “
I looked at her in shock and then asked, “ what time do you close ?”
She then replied at 19:00 however it states 20:00 on the site.
I must also state , she was having friend and had no interest in taking our temperature, sanitising our hands or taking our details down. Against all COVID protocols however rushes the customers to move out so she could clean up 2/3 hours prior to closing.
So we placed our order, waited a while and then got our number called out.
As I walked up to fetch my order , I greeted the gentleman,”hello” , this didn’t register to him so again “hello “ not again… then as i gave him my slip I said hello for the third time , before I could let go of it , then only did he say hello when he saw that he himself was wrong by not showing any customer service.
Being a field manager in retail for the past 10 years , I will never want to feel this way again.
I get home to put a movie on while it’s still early.
Hand out kids their burgers, then portion the chips to share on eat plate. This took some time as I had to break out all the burnt , black, green ends of multiple chips not forgetting the over fried ones. I have always loved your chips and would be satisfied having them as a meal alone.Never again
On 14/08/2021 at 13:15 I went to order the new grand chicken special only to find just a bun with a chicken burger n mayonnaise. I bought it in braamfontein and I live in soweto imagine the disappointment. How can they do this, atleast if they stated that it wasn’t available