Find below customer service details of Lazada Malaysia, including phone and email. Besides contact details, the page provides a brief overview of the e-commerce company and its services.
Head Office
Unit G-1, UOA Corporate Avenue 10,
The Vertical, Bangsar South City,
No. 8, Jalan Kerinchi, 59200,
Kuala Lumpur
Customer Service
Phone: +603 2728 6600
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About Lazada Malaysia
Lazada is the largest e-commerce company in Malaysia, boasting of more than 15 million visitors to its website each month. Lazada currently has 40 state-of-the-art fulfilment centers managing orders for more than 600 million customers across South East Asia. Part of the Lazada Group, the website consists of over 5.5mn active SKUs.
Product categories found on Lazada include Clothing, Electronics, Gadgets, Cameras, Optics, Laptops, Computers, Software, Furniture, Home Appliances, Large Appliances, Books, Mobiles, Pet Supplies, Jewellery, Shoes, Accessories, to name a few. Look for the sale section to enjoy some great savings. Products can be filtered by brand, price, type, color, among other features. Payment for purchases on Lazada Malaysia can be made using credit/debit cards, PayPal and Net Banking. Cash on Delivery is also accepted. Customers can avail installment on select products only.
Products within metro areas are received in 1 to 6 working days. Logistics is handled by Ta-Q-Bin, GDex, Poslaju and Citylink. Customers can visit the website to track status of their product delivery. Opt for Express Shipping to receive delivery of items within 2 days. If you are not satisfied by the quality of your product, you can return same in its original condition within 7 days of order date. For a list of exceptions visit the website.
Lazada operates as a marketplace allowing sellers to register on the website and showcase their products. For more information or queries on payment, refund, cancellation, shipping, warranty or others, reach the Lazada Malaysia customer service.
I posted my order on 12 Jun 2023 19:57:57. The parcel didn’t arrive due to Lazada system error (admitted by the Lazada agent), and lazada canceled the order and refunded it through Lazada wallet.
1. This is Lazada’s problem but, the seller and buyer have to solve their problem without any compensation. This is wasting our time for the return and refund.
2. The money should be direct refund into the buyer’s account instead of the Lazada wallet.
3. Lazada uses “Delivery address is wrong.” as an excuse. The address is correct and, Lazada put the blame on the buyer.
VERY bad shopping Experience!
I have such a bad experience today with a rude and unfriendly live agent (Melissa) So disappointed with such reputable online provider with no quality control on how to train the staff to handle customer issues with the seller Lazada cant even do anything when the seller rejected the return of faulty items Such a nuisance This is so disappointing and will never buy any item from Lazada as Lazada do not have stringent control over its online seller
This morning I got a call from LAZADA tel: 03-27286655 at 11:12.
The lady who called me told me to enter address in my seller center account. I recently tried to set up a seller account.
She pushed me into doing it, and threatened that my account will be deactivated if I don’t do it.
This was disgusting.
I am new and getting help from LAZADA is difficult. Now I get a threat before I barely get started selling. Is this how LAZADA build relationship with your clients (the sellers)?
Looking at all the negative comments, I think I may not sell at this platform after all. The customer service is really terrible.
The email [email protected] does not exist.
I had a refund but it was credited to Lazada wallet DEPOSIT. I did not request for it to be put into deposit. Now from the deposit I cannot withdraw. When spoke to your customer service they say I have to fill up a form .Once I request for a deposit refund, my account will be suspended for 2 weeks and I can’t buy anything.
Now
1. Who gave you the right to take my money and lock it up into a deposit account, i paid from credit card and rightfully should be refunded to my credit card as had been done all this while.
2. Your online chat is useless, keep repeating itself unable to do anything, waste of time
3. There is no contact no to get in touch with you and after more then an hour I located a number to call your customer service. Why are you hiding away, seems like you are hiding away after taking peoples money.
4. Why should I be doing extra work filling up forms and such to get refunds when this are supposed to be online transactions and paperless.
Just had my “Worst” experience with Lazada Malaysia Customer Service…Had just purchase the product from the web, after the payment done, still the status show “bank processing”, but the question is the bank payment was successful..due to the issue I’ve contacted the Lazada Customer Service on the same day that i bought the stuff and query should i re-make the payment due to secure the order? I’ve triple confirmed with the Customer Service name Sandra, and she told me that the item was secure, and i don’t need to re-make payment and she will still updates if any. And the next day, i keep follow up with her via email, but unfortunately there is no reply at all…And the following day, i keep follow up & asking the status still no reply from her till i received an email telling me that the order was unsuccessful, this is ridiculous…I highlighted the issue, they just told you no problem, please wait & at the end that was disappointed answer…I think the Lazada Malaysia management should seriously take action on this issue.
Hi, may I know do you still have the contact number that can reach Lazada? I have problem with my ordered item, and the seller asked me to contact Lazada for this matter but I couldn’t find their number.
My order was cancelled by the seller and Lazada placed the money in it’s Lazada Wallet Deposit and won’t let me activate the wallet with my phone number because according to them it is already registered to another account.
They won’t let me take the money out of Lazada in any manner:
1) I can’t fill in any form to transfer it to a bank account
2) I can’t close the account and have the money transferred out – they claim that the money will be burnt.
3) I can’t close the other account that they claimed the number is registered to.
4) I can’t unlink the phone number.
Their customer service is not knowledgeable and not helpful.
I went through the return process for an item and wanted to retrieve the return label from the website using my pc (as instructed ) but once I clicked “ Details”, it is stated “ Refunded”. No return label found anywhere in the web page !
Also, why is there no return envelope / bag ? Do I need to pack myself ?
I chatted with the supplier but also can’t help .
Frustrated that your email [email protected] and telephone number don’t exist at all! Your live chat is useless . Can’t help answer my specific queries at all .
Should have a telephone number for us to call and talk . Few years back, I could call. Why can’t we call now?
Would be great if you could let us call and talk to a customer service personnel .
I had ordered a tablet from NOX Mall (order no 260231593595816 ) for my wife birthday on the 20th August her birthday is on the 28th . The vendor said will receive by the 24th so I thought , I will receive it in time for her birthday
The shipment had not arrived by the 24th , so I checked and it was not even shipped out . I messaged the seller NOX Mall and told them I need for my wife birthday , they said be patient . On 27th the product still had not arrived , I messaged them again , now they said shipped and will receive in 3 days .
Today I get a message from Lazada that the seller has cancelled , NO REASON GIVEN . This is not acceptable , I demand an explanation , if the seller have no stock , just tell me earlier I can buy elsewhere , They have not even apologized .I promised my wife the gift for her birthday , now because of this irresponsible seller i am not able to.
I demand and answer and a compensation from Lazada or the seller otherwise i will write very bad reviews about NOX store and Lazada all over the internet. I will not stop and keep on writing bad reviews about the seller and Lazada , I am influential in the social media and IF YOU DON’T SETTLE MY PROBLEM , I WILL MAKE SURE THAT NOX MALL AND LAZADA WILL NEVER HEAR THE LAST OF THIS , I AM GOING TO SEND A COMPLAINT TO KPDN HOW IRRESPONSIBLE LAZADA AND THE SELLER ARE.
Very unhappy
I have been trying to contact lazada via the chat system and its totally useless as it is just communicating with robot. When i communicate with the seller, they refuse to refund despite the item has already been sent back to seller via poslaju with the return form issued by lazada. There is simply no way to speak to a human being in lazada since they deactivated their phone and email response system.
I fully agree with with Alex Tong that chatting with a robot can’t solve complicated problems or issues faced by customer. I personally experienced this dellema when I tried to return an item back to seller not using Lazada return label, the parcel now is still at Poslaju depot. I didn’t use the computer print out label because I don’t know how and not familiar with the system. You should provide another option for layman like me to communicate easily with a human to solve any problem or issue with seller. Till to date I am still not able to communicate with a Lazada staff to solve my big problem because your app doesn’t provide such access.
I also encountered same issue where I have ordered fish oil on 07/07/2027 but the delivery stucked and item returned to seller by shipper so in summary I do not receive the item.
When request for return the seller reject my request and close the order. I got no clue how to dispute as there is no button to click or instructions to guide so I raise at chat helpdesk. They have sent me mail said will process for refund but week by week I do not receive any feedback and I need to re escalate at chat every week, I am really frustrated and until today 20/08 pending over one month I still do not get the refund yet.
I really disappointed with the helpdesk and their service, its a very bad online shopping experience here.
And the support told me each time when nobody follow up the ticket will auto close so every week also they close my ticket and I néed to re raised really speechless on this matter.
Refer Case ID: 2050000021825817: Your Concern Has Been Escalated in my email subject
I’ve placed an order for my item on 11/08/2020 and was told by the seller that it has been despatched. It was supposed to be delivered by 14 – 17 Aug but eventually when I tried tracking the item, the tracking system is not even working. On 14/08, I saw the status as ‘Delivered’ but the item was not delivered to my house at all. I did not receive the item that I’ve ordered but delivery status is updated as delivered and the worst part is, it has been fake signed by the delivery person himself. That was totally not my signature at all. They just anyhow sign my name and changed status as Delivered. What is wrong with Lazada? Cant call customer service and tried feedback but no reply. Now I see in this platform, a lot of dispute and disgruntled customers waiting for a reply or assistance which was not even addressed.
Lazada Malaysia: Can you be more customer oriented and try to settle the issue asap? I need an answer for this asap.
I am also in the same dilemma. Money is stuck in Lazada Wallet. Filling in all my details but they wanted verification and Lazada will send me a code by email or sms. Tried both but no code sent to me. Tried several times. Wrote several emails. Left many online messages. But no response from Lazada. How can I get my money back.
I am very disappointed with Lazada customer care. I have been asking for my full wallet refund since end 2019. Documents were sent according to the required fields. The last email from Lazada was on 23 June 2020. I was asked to wait from 5 to 15 days for a full withdrawal. Nothing happened, wallet shows zero,. Chat with customer care many times, some said wait and processing. Called today and Kavilan from customer care said no such case and asked me to reapply. What service is this and where is my wallet money?
I am currently in the same situation as you were. May I know the contact number you used as I don’t seem to be able to get any response from their robotic customer service Cleo. The old number at 03-86011888 is no longer in service.
TQ in advance.
Lazada you had a Customer Service line to help Customer’s solve problems with Returns and Refunds. Now we have to make do with Cleo which is AI and can’t get to the root of the problem. A Print Out Form has to be attached to the Item to be returned to Sellers. I tried to look for it and cannot see where to click to get this form. Please contact me so I can get this parcel back to the Seller and get a refund.
Hi, I’ve been trying to contact Lazada for my undelivered item. Status shows that it have been delivered but no proof of delivered. Lazada is getting worst. Should change to other online shopping application now.
Seem like a perfect scam. I bought 3 items on order #235813379435376 from Lazada seller Hengt Fashion but received 1. When i enquired through chat now, she say they send out two packages and one was lost on the way. Wonder why they send two separately as its just small items. She advised me to return the goods for full refund. So, i did, but they refunded me much less than one item that i paid for. The other two items refund request were rejected because i didn’t return the items which i didn’t receive. I live chat lazada but ask to wait and wait. I’m a lazada regular customer, this feeling of being cheated really upset me.
I received a telephone call from Lazada delivery purporting that my office was padlocked when they tried to deliver my orders during lunchtime. That is clearly a lie as we never padlock our door during lunch. Never.
When i checked the second attempted delivery it was recorded as failure to deliver. When i called the same bloke he did admit that he revisited my office at 6.00-7.00pm claiming he did not know my office hours (and he could not even infer).
Next day when i got the status in Lazada that they will attempt delivery and it was already close to office closure, we left a note asking Lazada to write what time they came. They never did. Yet, they registered at 9.30pm that they attempted delivery.
What a farce. These idiots are only trying to beat the system and report the so called 3 failed attempts when they bloody well knew they dropped in outside hours and didnt drop in at all!
Ordered a phone on 9 Sept in Laza Tech Mall, it was written there backforward get date 21 Jul / 23 Jul. How does it possible to be done? I text the tech mall and even the clio chat was not useful at all.. they wasnt entertain me after few days.. tech mall replied that i would possible to get the item on the 27Sept , ask me willing to wait or else can process to cancellation. At the meantime it was still under processing status…after a few days it lazda resend me a email saying that i can 23rd September… I was patiently waiting till yesterday i was informed by the apps saying that it was under cancellation and refunded…without notifying me that..just give me a reason of sourcing delays?! I called in Customer Services and again… got told that nothing can be done neither ask me check on the tech mall….,guess what? i got tons of spam instead of human replying me? Oh please this is a cons sales… and this is unfair… some of the customer even got it on the next day , this is ridiculous! how can you guys treat the customer like this? it was the worst experiences with LAZADA!
I had received the product on 1 August and both of the items are defect. It is not working properly.
I logged in and tried to contact the seller but there has been no response. I click on the refund function and it indicated that I have till 8th Aug to return the item. But today as I tried to do the same. It says I had passed the refund date.
Please assist me urgently on this matter. I tried to contact your helpline on the website but it is the chatbot responding even though it is still during operating hours. And my email to you had been rejected – Stating invalid address.
With reference to the above matter and as seen in the attached photo, I have not received my order yet. The seller has promised to reach me by August 1. My grandson was really upset for the said product as his birthday present was undelivered. I was flabbergasted when tge seller said that the delay was caused by a typhoon. If I know this snail-paced seller, I would order from someone else. So will Lazada please look into this matter urgently. Tq.
Ps: actually what is your email address? customer@ lazada.com.my seemed to defunk !
I ordered a rug through Lazada. The seller contacted me to say it was out of stock. The money was refunded to Lazada Wallet but I am unable to withdraw it. My wallet has been activated. Please tell me how I get my money back