Contact Kogan: Find below customer service details of Kogan.com. Besides contact details, the page also offers a brief overview of the Internet retailer.
Head Office
Kogan Australia Pty Ltd
136 Buckhurst Street,
South Melbourne, VIC 3205
Australia
Customer Service
Web: Support
Phone: nil
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About Kogan
Kogan is an leading online retailer in Australia, founded in the year 2006. The company was founded by Ruslan Kogan and is currently headquartered in Melbourne. It mostly deals with consumer electronics, home appliances, among other products. Customers enjoy massive discounts and also 14-day refund policy on most products. Kogan claims to have sold more than 3 million products.
Featured brands on the website include Apple, Asus, HP, HTC, Dell, Canon, Lenovo, Nikon, Philips, Samsung, Sony, LG, Transcend, and Pioneer. To mention some of the top products sold on the website, you have televisions, laptops, desktops, smartphones, cameras, headphones, kitchen appliances, air conditioners, heaters, bathroom accessories, office supplies, toys, fashion accessories, cosmetics/perfumes, automotive accessories and books.
Customers can shop by category, brand and further filter product by specifications, price, among other details. Payment for purchases on Kogan can be made through Visa, MasterCard, American Express, and PayPal. During check out you can also opt for Express shipping. Once products are shipped it can be tracked online. As mentioned earlier, Kogan offers a 14 Day Return Policy on top brands. For more information or queries on payment, refund, cancellation, delivery, or others reach the Kogan customer service.
Looks like i got duped as well after scrolling through comments. I bought a Cygnett wireless powerbank for my mobile phone. $75 plus $15 for 3yrs Extra Care..26th May 2020. Today 25th August 2020..product is useless as of this morning. Theyve made it completely impossible to contact them on line and even phone number is a ploy. Will be reporting to Consumer Affairs and suggesting they take a look at all these comments..for further proof of dishonest dealings. DO NOT PURCHASE ANYTHING FROM KOGAN.
I bought a laptop from Kogan and it turned up defective, there is a large hole of pixel damage in the middle of the screen. Tried contacting them via email, all I got was a reference number. That was a week ago. No further response from them. No number to call. My son needs the laptop for school during this Covid-19 remote learning and can’t attend the zoom classes. In these times of need, I cannot imagine Kogan has this uncompassionate attitude towards consumers when people are already in distress. Might have to just cut my losses of $450 and go out and buy another one from a legitimate shop.
Buying from them, yeah you are in to save hips but at time you need to speak to someone , yeah keep dreaming. While contacting customers care be prepared to wait 3-4 hours before speaking to them. Absolutely ridiculous !
Bought a A grade last week and it cost me $640 and it looked like a brand new phone but 7 days later the keyboard doesn’t work it won’t swipe nothing and I’m so angry how am i suppose to contact these people I want another phone and I can’t even send an email
I recently took delivery of a DC Motor Fan, believing it to be DC (12 volt) upon opening the carton found it to be 240 volt, not what was advertised and is not suitable for my needs, I have attempted to contact Kogan for the past 3 days without any luck, unable to talk to anyone except recorded messages, not impressed at all I will never purchase any further items from this Company. To make matters worse the carton this item came in was sent from Dick Smiths Altona North Vic, unable to contact them as well., Pretty poor service from a company that sprukes about how good it is
I bought a 50″ Kogan Smart HDR 4K LED TV just before Christmas but didn’t set it up till January. It worked for 9 days, then total nothing. I have also exhausted avenues trying to contact Kogan. NOT GOOD ENOUGH!
I want Kogan to unsubscribe me immediately. I never subscribed to your company and never will.
Get the hell out of my life Kogan and stop sending me you garbage emails. I never asked for you to send me the crap you do. I have had nothing to do with Kogan and I am not interested. From the looks of the comments I have read I am not the only one having problems. UNSUBSCRIBE ME NOW
Hey there, this is my last time writing you about my jellwry cabinet I paid on the 14/12/2019. Which you sent me false tracking number and I tracked it, and I was told by the courrier mail.it was wrong. Since then I’ve been calling your customer service number with no luck. If I don’t hear from you in the next 24 hrs. I am going straight to the Fair Trade to complain your company and your website
Why would anyone buy a product from this Company? You can’t even contact them to find out where your product is when it doesn’t arrive. Does that mean they have no responsibility once they ship the product ? It makes me more anti online shopping than I want to be No customer service with no responsibility. I won’t be buying from this supplier ever again.
Find it impossible to contact anyone have tried chat service and email but no luck Bought a kogan TV but although it was sent to me in NZ it has no option to set up in NZ. Can’t believe it is impossible to contact or phone .Don’t know what to do have to take the loss I expect.
I am having the same problem no contact details anywhere. I found a phone number and it is recorded message telling you to contact via the website no email address either
I bought a gaming headset and your website advised it will be shipped within 1-3 days of purchase date. It’s been 6 days and you haven’t shipped it as I confirmed with Aust post. You gave me a shipping/tracking number but you haven’t shipped it yet???
It’s disappointing I can’t call or speak to customer care directly and I have lodged a formal query directly with your website, but reading all the reviews below I’m sceptical that I’ll get a resolution and get my purchased item. If I don’t receive my item in 4 days I’ll want a full refund!!
I bought a recliner for my son to sit in the sun while recovering from chemotherapy. They sent the wrong one & I have been trying to contact for days now. Every time I try to submit to customer care I keep getting told: we having trouble submitting your request, try again later. After about 20 tries, later never comes. There is no email & phone number just a recording. I cannot believe how stressful just to have exchanged, especially with what going on in our lives. I will never never buy from Kogan again & will bad rap them everywhere I can.
Omg after reading all your comments I am worried now that I too have been scammed my keypad on the notebook/laptop is wrong the t is infact an m etc I’m finding it hard to get a hold of anyone and they say there is no items linked to my account and yet a product was delivered I don’t understand? Is dick Smith even conected to kogan products or is that just a false sense if security??? Please contact me kogan and redem what pride you still have in your products asap I’m trying to do an online business without a computer! Frustrated client …
I was trying to order a new Samsung tablet from Kogan but I wanted to make sure it is unlocked because I have heard that Kogan’s phone service is of the same poor standard as its customer enquiry handling service. It recently had a case brought against it by the Telecommunications Ombudsman. Trying to place an enquiry over their email system is hopeless. I will not use any company that uses the reCAPTCHA screening process to waste customers time and frustrate them from making contact. Kogan has therefore lost another customer.
Obviously this company originating from Russia provides the same zero level of customer service one would expect in a Communist monopoly State.
I have found that Kogan did an unauthorised payment of$99.00 from my account. I bought a steam mop on 13/07/19 and nothing else but on 26/03/19 they deducted$99.00 from my account. I need a refund please.
I bought a Samsung S10 an turns out to be a phone from hong kong an got no Australian adapter not only that the phone had already used as when I turned it on it was like someone had already set it up,go figure?so ive sent emails with my number an no one wants to get back to me so I will be taking this a lot further just not happy
I was tempted to sometimes order some items if the DELIVERY COST WASN’T SO HIGH!!
As for paying $99 per annum for ‘”REE DELIVERY” I just think this is BLACKMAIL!
Also after reading some of the reviews from past customers I don’t think I’ll bother. Comments date back to over 12 months ago. Surely there should have been some resolution. I found a contact phone number – 1300 304 292. GOOD LUCK. Seems to be VERY POOR CUSTOMER SERVICE.
I canot belive Kogan has a customer service number to ring only to get a voice message (Not a real PERSON)telling you excatley the same message they have on their home page ,why have a Customer Service number(Their Customer Service is shocking)My son bought a Ice Maker for my Husbane & I 50TH Wedding Anniversay(Unwanted gift) as we are both in our seventies its the last thing we want .Sent a message telling them I want to return it.(COST $252.00)message came back saying goods where free deliverly .They have a 14 day return policly only on certain brands .I am going to return this item by Australia to their main office in Melbourne with a tracking number (,BOUGHT A PRODUCT SENT IT BACK ) &STILL HAD TO PAY FOR IT($252)
,NEVER OPEN BOX .
I would be tempted to sometimes order some items if the DELIVERY COST WASN’T SO HIGH!!
As for paying $99 per annum for ‘FREE DELIVERY” I just think this is BLACKMAIL!
And after reading some of the above reviews I don’t think I’ll bother. Seems to be VERY POOR CUSTOMER SERVICE.
I’m absolute furious with this company. I purchased a T7 Kogan Stick vacume on June 6th for total of $266. I received vacume today & when I looked up order it couldn’t find it & then I noticed vacume was now selling for $89 ! Yes 160% discount which I should have received. I’ve tried everywhere for phone contact to discuss with service staff but cannot get any that allows this. I got one will be posting everywhere they sell products that this is definitely not hood company to deal with if you required after sales customer service !!!
Hi,
Hopeless customer service, I’ve shopped with Kogan from the beginning and have been treated appallingly. They let there manufacturers do the talking for them who are never going to admit there products are crap. I bought an electric mower through Kogan and didn’t realise till I got it out of the box how cheaply made it was, just assembling it the cheap bits of plastic that hold the screws in to attach the handle snapped. Now I’m not heavy handed at all but that is crap. They wanted to send me replacement parts which were more cheap plastic and I said what’s the point it will just break again, it’s flimsy. They they wanted me to send it back under their change of mind policy where I lose 20% because it’s a cheap crappy product that I didn’t realise until after I bought it with an obvious problem. I finally escalated my claim to Senior Customer Care at Kogan (see message below). But today after they received my product back have only offered me the change of mind refund and I have no way to contact them as there is no phone number.
Pitiful service.
Hugh C (Kogan.com Help Desk)
Apr 15, 16:25 AEST
Hi Penny,
I just tried to give you a ring on 0431###### and 02 49######, however, I was not able to get through unfortunately.
First of all, please allow me to apologise for the distress caused by this matter. I appreciate why you are frustrated and I would really like to try and come to an amicable resolution for you.
I am contacting you from Kogan.com, on behalf of the senior customer care team, and having fully reviewed your case, I would be glad to provide you with a full refund for your lawn mower once our supplier has received your item.
In relation to the return shipping costs you incurred to your return the item, as we cannot refund you for a transaction that took place with a separate business (i.e. Australia Post), what I can do is provide you with a $30.00 goodwill account credit. This can put towards a future purchase from our website.
Once again, I do apologise for the manner in which this matter has been handled thus far. I do hope this sounds like a more suitable resolution for you.
As for your item, in accordance with Australia Post, it is still in transit to our supplier.
Please get back to me and if you have any questions about this process, please let me know.
Kindest regards,
Hugh C
Customer Care Team
Won’t be buying from them again. Service is so poor. Couldn’t change the address because it is in another state. That is ridiculous on its own but I informed them if they couldn’t change the address to give me a refund and they sent the product anyhow 15 hours after I told them to refund me.
I cannot believe this company does not have a warranty claim contact number. On the internet there are numerous numbers which you find after an exhaustive search but none of them answer – they just tell you to waste your time and get back on the website. Unbelievable
Please contact me asap regarding my product I recieved on Friday 26/7/19 I have very little money as it is and cant afford to buy another one need ut sorted asap as trying to do an online business without a computer ?
So, Frustrating service. A TV was meant to deliver and it took days to only track where it is. its was lost on transit they say. Cannot beleivve the customer service is not so good.
Att: Ruslan Kogan
I have Kogan 65 inch tv that only lasted 3 years Kogan have charged me a service call $170 only to tell me that the tv can’t be repaired. The tv technician believes there was a manufacturing fault and Kogan are not interested in assisting with discounting a replacement tv. I don’t accept a tv should only last 3 years. Kogan seem OK with this.
Kogans customer service has been disgraceful. They only communicate by email and they don’t address the issues raised. The email responses appear scripted take up to week to respond. My complaint has now been going for 2 months and over 20 emails. It’s impossible to talk to a person.
I have now purchased a tv elsewhere.
I have been purchasing from Kogan since the company started and have promoted Kogan to family and friends as I have usually had good experiences and found it was good value for money.
I am disappointed with the poor customer service from Kogan and will no longer purchase from Kogan.
I bought a MacBook Air from Kogan for my daughter for school and when it was delivered it had a foreign keyboard which rendered it unusable for my daughter at school.
I have been trying to get In touch with Kogan to have this issue resolved but have not been getting any responses from them and this is very annoying and affecting my daughter’s education. This poor customer service from Kogan
I am still waiting on a replacement product from Kogan Australia I have emailed and all I got was a ticket number and vague email. My ticket number is 7104553 – They make it so hard to contact them or follow up on anything. I doubt I will use ever again
Re Ticket 7116697
I purchased a DOSS portable Bluetooth speaker. The Micro sim wont lock into the unit. (I do know how they work).
Delivered Monday. I collected Tuesday. Sent email re problem Tuesday. Couldn’t make PHONE contact. Got instant reply with links to 4 TV manuals. Relied I was confused when I didn’t get TV.
Sent further emails in reply still 3 days no further contact from KOGAN.
I think it’s disgusting that you can’t make voice contact with the company.
All I wanted to know is how do I get a replacement unit for this obviously faulty one. Just as well I purchased through PayPal I will contact them for a refund of faulty goods.
Ridiculous! they sell products NOT suitable for Australia! do not waste your time & money! NEVER AGAIN
August smart Lock pro + Connect, purchased at ~400 AUD.
After wasting hours trying to configure the Z-wave, contacting August support team in USA, i found out that they do NOT design product for Australia, the Z-wave functionality uses USA frequency, not allowed and will never work in Australia.
I provided email and documentation to Kogan.com.au they approached me with the CHEAPEST behavior ever: 50 AUD credit? then 70, then 80 AUD..
Considering the same device without Z-wave functionality is sold at ~200 AUD.
I decided for a FULL REFUND, CASH! and I will never use Kogan.com.au again, not worth it, no good quality, no good support, no good prices.. pick what you prefer and go for the other website: GumTree, Facebook, eBay, Amazon.. they all have their added value in terms of prices, or quality..etc..
they are doing only what LAW force them to “full refund” without any tangible/meaningful action for the distress/time/money wasted for their fault.
Customer Experience = 0
Nowadays, Kogan.com.au with this CHEAP Customer approach Kogan.com.au will fail soon..
When I look up my job up it says that it is closed. I have not received the part and would like a refund but can’t contact anyone – This is the last time I will be purchasing from Kogan
I’m trying to find out where is the product I’ve ordered on 21st of December 2018. On site the status is dispatched on 1st of January, however item has never been sent to delivery company. I’ve sent 5! emails to the help desk asking to provide me with information and I had no answers except for automated replies. Kogan has NO support number. Absolutely outraged! I see I can say goodbye to $250 paid for a product. Never again to order from Kogan.com
Customer support sucks. The contact number is there only to divert you to their website to submit an inquire form. Looks like it is the only way to contact Kogan Customer Care then and wait for response.
On contacting Customer Care regarding issues I am having I was given A request #7040087.
My last reply to the solutions given was on Thursday Jan 10 at 12:28pm and is shown below
“Hi Mike,
I need further assistance!
I followed the TV Firmware update
Checked the product type was correct ?
Step 1 Copied the ‘.pkg’ file to empty 16GB USB stick ?
Step 2 Unplugged the TV from AC power ?
Step 3 Inserted USB into ‘USB1’ on TV ?
Step 4 Reconnected AC and powered on the TV using the remote ?
Step 5 The following appeared on the TV. Startup sequence “Kogan” – 4 coloured circles – the Circles formed the word ‘Android’ screen went black and the following appeared – Welcome and a list of languages to select the operating language. I selected English.
Step 6 Is the TV now at factory default settings? Is Welcome and list of Languages the Start-up wizard? I continued and processed through the pairing of the Android phone. After this I did not receive a command ‘Eject USB’ but did receive a screen termed ‘Software Notice’ with a highlited rectangle below containing the words ‘Accept & Next’.
I am stuck at Step 7 as the remote will not react with the options at the bottom of the Software Notice.
I need additional help please.
I understand the email service is a Company direction, but for an old wrinkly such as myself is frustrating.
Eddie”
Am not a technical wiz and my be a little slow, but it is 10:48am on Saturday Jan 12th and there has been no response to my email.
I am fortunate that there is an TV else where in the house that I can view.
Could someone please contact me regarding my Request # 7040087.
Regards
Eddie Forrest
This is ridiculous. I ordered a pair of sunglasses almost 2 weeks back now but Kogan people sent me an email saying the product was too much in demand so we can’t deliver it. Seriously? Like seriously? This is nonsense. If it was out of stock why haven’t you mentioned it on the page. My goodness, is it that hard? Or are you trying to fool all the customers out there? I haven’t received a refund either and my emails are not being replied to. I am fed up. I need my money back. What a stupid retailer, a total fraud. I will never ever ever use KOGAN and I am spreading this word to other people too. This is seriously not done.